MM
Mosidi M
Active since Jun 2018
17
Reviews
0
Industries
Reviews
17 reviews5 months ago
Get rid of your laughing emojis on a complaints line and resolve my query
Just today in trying to follow up on a whats app complain I logged on Saturday afternoon, I've been chatting to three useless agents who keep asking me to send my complaint and screenshot of the rotten food delivered to me which I even offered to take to the store with evidence that I have not even taken a bite for fear of poisoning from the evidently rotten food. Instead of resolving my complaint, they all keep asking me to send complaint again and again then close it not even a second later. What fuxken useless service is this? Then you're met by laughing emoji on a whats app line that deals with complaints and issues of customer experience. How stupid and distatesful is that! What level of tone deaf that must be. **** you all. Just get me my refund and get rid of your laughing emojis
0 replies
8 months ago
Incorrectly charged for meat on special and now can't reach the store telephonically
I rushed to my local store on the last day of the weekly specials to buy especially the 4xpacks of the 16pieces braaipack ad guess what, I was charged different prices of R74, R80, R83 x2 for all the four packs I bought. Been calling the national contact number and 012 111 1999 so many times and automated response has been asking for my name and contact which I have done repeatedly hoping to resolve this miscalculation and so far, process has been stressful. I really need urgent intervention - I have the receipt and the meat
0 replies
26 months ago
Transfer money accidentally paid into old account, into my new account
About instalments worth over R1600 have gone into the old account I was upgraded from, and guess what - Telkom is happy to ***** my money and not credit my new account yet the money is lying in the ld account that?s no longer functioning. One of their consultants picked that up but Supervisor / Manager keeps declining the request to credit my new account
0 replies
26 months ago
Can I have my refund urgently please
I have paid extra two installments in 2017/2018 and I am still waiting to be refunded to this day. May I kindly get my refund urgently please
228 replies
30 months ago
I need to pay my home loans account urgently
No one can assist me to link by stanrad bank home loans account to my standard bank jome loans account. Both at branch and online. I must have spend R300 for calls made over two weeks which I am not even going to get compensated on, never mind my fuel to the useless The Grove Branch that I spent hours waiting for useless non-service
131 replies
34 months ago
I want my refund for sneakers ordered in December 2022 and never delivered
I ordered a pair of sneakers from them for R1600 on 23 December 2022 and to this day, I have not heard from them. I have been following up with them on a number provided 071 062 7205 and they have not bothered to provide updates or anything. I would like my money back, no longer interested in the sneakers. Order #1264
0 replies
34 months ago
I desperately need to save my house from being auctioned off by the bank
I have been jobless for sometime and I have exhausted my savings in keeping up mainly with my bond repayments. I have two max policies with Old Mutual and I have tried to reason with my financial planner as I have reached a very desperate situation where I need to save my house from being auctioned off by the bank and they sent my request to a contact centre agent who didnt even apply any empathy given this is an exceptional case. I am appealing to your conscious to consider whats at stake here and afford me the opportunity to save my house from being auctioned off by the bank. Here with my Max Income 19205349
53 replies
40 months ago
Momentum
Don’t know if black women like me are just treated like trash. I wrote a complaint about a payout that has been outstanding from September 2022 and I’ve completed forms, sent all the required documentation since September until November and instead of anyone there at Momentum following up on when we can be paid out on a claim that’s been approved, they want me to start process from scratch again. I’m not going to do that, I’m nobody’s stupid fool. I’ve all my correspondence from September 2022. I’m not insane. I’ve never seen a corporate where employees can ignore claimants and couldn’t be bothered about following through with paying what’s due to claimants. From the ones attending to complaints to Hello Peter. The curse of being an ordinary citizen continues. I’m being treated liked I’m a beggar and they’re doing us a favour. Disgusting behaviour but I won’t give up. I will go on social media, mainstream media and show all my evidence after dealing with six of their employees who are sitting with our documents and instead of acknowledging they’ve dropped the ball, we are treated like trash and being tossed around like black people are mainly when they fight for what’s due to them
0 replies
40 months ago
three month later, can we be ****en paid
I am beyond disgusted that since September to date, those incompetent idiots are yet to master fcilitating and paying out our claim for our parents who passed away last year due to covid. Despite my several follow-up emails, we are stranded while they carry on with life and probably coudnt give a damn to follow through on their incompetence. Clearly there is no one doing quality checks on claims lodged to see if the entire process has been fulfilled nor is there proper performance management or consequence management because if there was, their useless employees wouldnt be so useless and glaringly uncaring. Part of resolving this claim of ours, I demand a zomm or teams session with the ruthless, uncaring team of yours dealing with this claim because i want to tell them what we have been through. I am hoping that after they hear that from me and i get to look them in the eye, a little of their consicience if there is any left, will knock some sense into them. There are many unemployed SAns eager to serve and we need such people in important roles as this one. Please don't send another incompetent contact centre or junior staff to deal with my complaint. It would be an insult to have to go through this and this time, I would not hesitate to get my employer eNCA involved as they wanted to expose you guys for your lack of empathy and useless service. I demand them to also dig in their pocket and give us a voucher for spa day with my only surviving sibling so we can deal with our stress properly
660 replies
57 months ago
Comoliment to Innicentia Radebe in Claims department
I just want to recognise the exceptional service I have received from Innocentina Radebe within the claims department who turned what was alsmost a sour experience into a memorable encounter. She truly went out of her way to assist my sister and I who had just buried our parents due to Covid. I have no words either than to thank her from the depth of my heart. That was service at its best that we encountered through Innocentia Radebe who I believe also lost a parent.
159 replies
Review Distribution
5 Star
1 (5.882352941176471%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (5.882352941176471%)
1 Star
15 (88.23529411764706%)