MN
Mosa N
Active since Jun 2018
10
Reviews
0
Industries
Reviews
10 reviews23 months ago
See You Again Soon, Pineapple! 🍍
Pineapple Insurance is SIMPLY THE BEST! 🍍 My experience with them has been so awesome and I definitely think they're underrated. The best part about them? Communication! This company makes you feel like you're really a valued client. It's simply amazing what this does to the mind. Anyway, I unfortunately sold my car and I'm not mobile at this point. Today, I reached out to them to cancel my policy. No call centres, no waiting for hours listening to boring elevator music, no attitudes from the consultants. One text on their app and a super-friendly lady called PALESA MOTSHOARI was at my aid. The entire thing took merely 2 minutes. I made sure that I expressed to Palesa my love for Pineapple. ALso, that this wasn't "goodbye". As soon as I'm mobile again, Pineapple is TOP OF MY LIST! ⭐️⭐️⭐️⭐️⭐️
106 replies
24 months ago
Time Wasted; Agent Didn't even show up or answer calls!
I was left hanging at the gate of a property in Morningside, Sandton at 07:30 in the morning after having driven over an hour for viewing. Gavin Mawson and I agreed to view the property. He mentioned he couldn't do afternoon unless I was willing to do before 08:00. I proposed a 07:30 viewing which we confirmed. I left my place at 06:25 in the morning, got to the place at 07:28 and Gavin was nowhere to be found. Not picking up my calls, not answering my texts. The security at the gate said to wait for him. After 15 minutes or so, I knew he wouldn't show and drove away. I wasted my time and petrol on someone who didn't take me seriously. I often buy properties to rent out and I haven't dealt with Rawson, but THIS was a terrible first time experience!
0 replies
49 months ago
Efficiency & Agility doesn't match the claims.
Ordered a data SIM card online, asked for it to be delivered to me, gave an address, yet the SIM card was sent to the wrong address. Consequently, the whole thing is cancelled and now I'm being told i have to re-apply. Rude customer care. No one taking responsibility.
148 replies
50 months ago
Worst Service Ever; avoid Mercantile!
Most likely the worst service I've received from a bank. It feels like you're begging them to do business - they have no regard of what a customer/client is. Opening an account will take forever. To this day, I still don't have a debit card, I have no online access to my account and the last "DocuSign" form I signed expired because they never even opened it on their side. Adding vinegar to the wound, no one attends to your request - you'll wait forever for ANYONE to get back to you about ANYTHING. Please, DO NOT open an account with Mercantile. They're terrible at what they do. Capitec won't grow as much as they think if Mercantile is taking care of their business account clients.
53 replies
62 months ago
Netflorist; SMOKE & MIRRORS
I placed an order just after 07:00 for a same day delivery (which they claim they do). My wife even left the office (at 17:48) and she didn't get the delivery. I wrote to care@netflorist as well as orders@netflorist to request my refund because the entire thing had no purpose now. I received a very generic and "robotic" email that said that my order was re-scheduled for Monday (1 March 2021). I didn't ask for a reschedule, just for my money back since Netflorist (once again) disappointed me by missing an IMPORTANT date on my calendar. Monday (01 March 2021) was nothing new - Netflorist STILL didn't deliver, neither did they refund me and I got NO form of communication from them. So I guess this is how they do it now - take my money, don't deliver on their promise, offer terrible service, not answer phones, reply generically and ignore my specific request. Definitely NEVER using them again. If anyone can suggest another alternative, please do because I will NEVER use Netflorist again. EVER!
0 replies
65 months ago
DISAPPOINTING: Sub-Par Quality, Rushed Work and Poor Delivery.
I'm a PRO-BLACK-BUSINESSES type of customer. I was, unfortunately, duped by the Instagram hype of Got Wood SA. In June of 2020, my wife and I ordered a TV stand, for which we were quoted R5,000. We paid it immediately upon receipt of the invoice. Few weeks later, we started getting messages about "back log" from lockdown. Long story short, our TV stand came exactly on the 12th week (which is the maximum length of waiting time). Upon arrival, however, I realised that the stand still had wet paint and not all parts varnished. It was evident that despite the long waiting period, I still got a "quick-quick" last minute job. On the day of delivery, the guy kept calling to try to push the date out further, to which I sternly refused. The TV unit is of subpar quality, the drawers don't open properly - we don't use them at all, and the paint was drying for the next few days after delivery; so we had to keep the windows open for the fumes. I'm so disappointed. I had intended to do business with them for 3 more items, but my first experience is, unfortunately, my last. I feel like I might as well have went to @HOME to buy a much more proper item. We lost R5K because this unit looks like something put together by a total amateur.
0 replies
66 months ago
QUICK TO OPEN AN ACCOUNT FOR YOU; DRAGS TO CLOSE IT!
I've been calling RCS for this ENTIRE YEAR to close off an account. It's shocking how it takes 10 minutes to open an account, but 10 MONTHS to close it off! One call after the other (each of which you hold an average of 23 minutes), the consultant will say "it has been escalated and you will receive a letter in the next few days". A couple fo months later, the next consultant tells you THE EXACT SAME WORDS as if they were scripted! Never - EVER - open any account with RCS. The customer service is the worst (with monotonic and uninterested consultants on the phone) as well as a system that needs you to FOLLOW UP for the entire year for them to fulfil ONE REQUEST! As it stands, I just got another reference number 5 minutes ago [ACT-912921-9C8G4] which I know I'm going to need to follow up again even though another escalation was made in 6 months ago! It's absolutely HORRIBLE!!!!
112 replies
68 months ago
Great Service & Less Issues
When I took up my AfriHost contract, the journey was arduous with a lot of calls and complaints to the service provider. What I appreciate, is a brand that listens and tries to rectify where it went wrong. As much as customers feel the need to say when they have been wronged, we need to also give credit when the brand is doing well by you. Truth is, it's been a while since I had any issues with my AfriHost. My connection has been fairly great and working at home was a breeze. I've officially returned to work today, but AfriHost made sure my "working from home" was a breeze as much as possible. At times, our infrastructure provider, TeraLink was horrible, but THANK YOU AfriHost for being the perfect digital partner to keep me connected amidst a terrible time of anxiety and pandemic. I foresee many more years with you!
0 replies
68 months ago
Forced to Upgrade My Package by a rude consultant!
I just got a call from Vodacom and the consultant tried to upgrade my plan from my current one to a higher plan. Little did she know I was migrated January of this year. After trying to justifying her case, I was adamant that I do not want to move to a new plan, then she literally hung up while I was still talking. It's clear that these consultant get a commission for every person they get to "move up" to a new package. It explains why she spent forever trying to convince me but got so irritated with my decline that she hung up on me when I said no. Service like this frustrates me. I wish I had her direct number to let her know that what she's doing is wrong - as much as she's trying to make her commission, clients aren't obligated to "buy" whatever she's "selling" and she needs to be okay with that and treat them with the very same respect and enthusiasm as when she initially called.
159 replies
95 months ago
Deteriorating Customer Service/Care
It saddens me that when Telkom Mobile broke into the scene, they had exceptional service and treated every enquiry with the utmost urgency. Their service was phenomenal and they looked out for their clients. Due to their "reasonable" data rates, a lot of people have moved to Telkom from their respective service providers. Telkom, unfortunately, has become corky and cares less about the very clients that got it to where it is. Service is horrible, enquieries take FOREVER to be attended to. I even ordered a device in February and I was send back and forth for months. To this day I haven't received my device and I even gave up. I think Telkom needs to wake up. People may like your "cheap" data, but for some clients (like myself), relationship is what we value most. I buy an EXPERIENCE; not a product or service. No customer forgets how you made them feel. Remember that!
53 replies
Review Distribution
5 Star
2 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (10%)
1 Star
7 (70%)