KC
katarina C
Active since Jul 2018
15
Reviews
0
Industries
Reviews
15 reviews22 months ago
Nedbank mistake and lack of knowledge of Nedbank's employees!
I have had a Nedbank account for about 20 years. Recently, I phoned customer service to complain about my high bank charges. I was advised to visit the branch and open an account that offers lower charges for senior citizens. At the Greenstone branch, a lady explained to me that my charges are high because the type of account I have doesn't exist in the bank anymore. She offered me a new account, which I accepted. She instructed me to inform my accounting department to switch my salary payments to the new account and advised me to return to the branch so she could assist with switching my debit orders. Two weeks ago on a Saturday, when I visited the bank to get help with switching my debit orders, I was informed that I needed to come during working days. She explained that she would contact all companies where I have debit orders to arrange for them to be switched. I informed her that I could handle this myself so I wouldn't need to leave work early since the bank usually closes early. I also asked about bank charges for the old account, and she informed me that there would be no charges if I closed the account by June 26th. Yesterday, I phoned the bank to close the account, and the lady advised me to transfer all money to the new account. After I transferred all the money, she then told me that I couldn't close the account and needed to call customer service in the morning. I followed this advice today and after being transferred from one call to another, I was informed that I cannot close the account without incurring bank charges on my old account. This means I would have to pay charges for two accounts, which is unacceptable to me. I expressed my desire to lodge a complaint, but the process took a long time and I was eventually connected to a voicemail message in Afrikaans, a language I do not understand. I had to end the call due to urgent work. I have since spoken with customer service again, but the situation remains unresolved. I explained the entire story again and emphasized that I do not want to pay double charges due to the bank's mistake and the lack of knowledge on the part of their employees. A complaint has been logged.
0 replies
36 months ago
Unprofessional service delivery from De Lucia Group
<div>The directors of the Delucia group are unprofessional, as they approved the two owners of properties of Condere estate to do ******* plumbing works carried out on my property without my knowledge and permission. It has been carried out without the prior approval of certified local authorities. I tried to contact the managing director, who approved ******* plumbing and the discharge of grey/dirty water onto my property that caused environmental, health and sanitary hazards. Melanie (estate agent) forwarded my email/messages to relevant parties/directors, and my request to discuss this matter with the director and require clear justified explanations that led to the approval of this ******* plumbing, but unfortunately, I haven't received any response from them.</div>
0 replies
38 months ago
Pathetic service & ripping off customers!
The manager and employees are unprofessional and not polite to the customer. Service is desperate, and they are ripping off customers. There are no notes on the door that they would not cut the deli to customers 30 minutes before closing a shop. Today I came to the shop at 17:40, and they refused to cut the ham into slices as all cutting machines were cleaned. I took two pre-cut packets, which price ripping off the people as the freshly cut chicken roll costs R 129 per kilogram and this packet one R 170 per kilogram. I requested them to weigh the mass of the pre-packet, and the gross mass (including) plastic is even lower, about 5-10 g, than the one written on the sticker price. The sticker price for the chicken roll packaging was written that the content was tarred. This is not true. If the content of the package was tarred, then the gross mass is supposed to be more than what is written on the price. They told me that the higher price for prepacked meat is due to the packing, which is about 31 %, but customers still have to pay an additional charge for the plastic that was not deducted before putting it on the shelf for sale. Some inspectors/auditors need to go there to inspect the quality of their service as this type of service is so pathetic. Butchery is located in Cambridge Crossing Shopping Centre Cnr Witkoppen &, Stone Haven Rd, Paulshof, Sandton, 2191, South Africa.
0 replies
49 months ago
Pathetic service and stock of spare parts at Renault South Africa
When I was looking to buy a new car about 5 years ago at Renault, I was worried about the constant problem with available Renault's spare parts in South Africa. However, Jana Pupillo (at that time finance manager but no longer at the Edenvale branch) persuaded me to buy Renault Capture. She assured me that Renault did not have any longer issues with spare parts in South Africa. Unfortunately, last week the rim of my vehicle was damaged, and I contacted Renault to buy a spare wheel. Last week Tuesday (12 of April), I spoke with an employee at the Edenvale branch and gave all my details. After consulting with his manager, he told me that the rim price is R 5600 and he would send me a quotation by email, and I have to send him proof of payment. However, as I had not received an email from Renault's employee even after one week, I contacted them again today, and ****r told me they had one rim at the Wearhouse. I asked to make an EFT payment, and ****r advised me that it would be better and more efficient to come to shop and pay for the rim at the shop, and I would have a rim on Thursday. Unfortunately, when I arrived at the shop to pay for the rim, they told me that they did not have a stock of the rim and that I had to wait for 21 working days for the rim as Renault in South Africa does not have any spare rim. It is unacceptable that in South Africa, with lots of potholes on the road and many Renault Capture on the SA's road, Renault SA does not have a spare rim in the warehouse, and the waiting period is 21 working days. In addition, please note that the spare wheel for Renault capture is not the standard wheel size. It is a small biscuit wheel only for temporary use, not for driving a car for more than one month while I have to wait for a new wheel.
0 replies
52 months ago
Pathetic service
I received my first Pfizer vaccine on 08 July 2021 at the discovery site at the Gallagher estate-Midrand. Unfortunately, the nurse (Junior Noko) logged that I received Jhonson and Jhonson instead of Pfizer. She told me that the logged mistake would be corrected, but when I came to get the second dose on 21 August 2021, I found out that the logged vaccination data had not been sorted out yet. On the same day, I received the second shot of the Pfizer vaccine. Again, I was assured that they would correct logged info, but unfortunately, I could not receive the correct vaccination certificate until today. In November, I contacted discovery and covid government administration. Still, the issue has not been sorted as the government department told me to contact discovery and discovery to contact the government health department. I contacted a nurse who made a mistake with logging, and she sent me a JJ vaccination certificate, which is incorrect and told me it doesn’t matter; at least I have a certificate. I went to Gallagher estate and found out that this covid vaccination site was closed.
0 replies
52 months ago
Pathetic service
I received my first Pfizer vaccine on 08 July 2021 at the discovery site at the Gallagher estate-Midrand. Unfortunately, the nurse (Junior Noko) logged that I received Jhonson and Jhonson instead of Pfizer. She told me that the logged mistake would be corrected, but when I came to get the second dose on 21 August 2021, I found out that the logged vaccination data had not been sorted out yet. On the same day, I received the second shot of the Pfizer vaccine. Again, I was assured that they would correct logged info, but unfortunately, I could not receive the correct vaccination certificate until today. In November, I contacted discovery and covid government administration. Still, the issue has not been sorted as the government department told me to contact discovery and discovery to contact the government health department. I contacted a nurse who made a mistake with logging, and she sent me a JJ vaccination certificate, which is incorrect and told me it doesn’t matter; at least I have a certificate. I went to Gallagher estate and found out that this covid vaccination site was closed.
180 replies
64 months ago
Unprofessional service from BA Comair
Bad service and respond at the customer service line!! My daughter flight to Durban BA 6211 on 27 at 12 pm moved to 14:20 - as time was not acceptable for the children's camp that request to collect the children from the airport from 12 to 14 I had to cancel the flight to Durban and book another one way ticket from Johannesburg to Durban at the same day. On the 24 of December after a transferring my call from one operator to another one finally lady (JOANNE SMITH) confirmed that the my daughter’s flight from Johannesburg to Durban was cancelled and she told me that for refunding I had to phone on Monday (28 Dec) - what I did but the phone number (011 285 3030) what Joanne Smith supplied me was wrong. On Monday 28 Dec person who respond on the 011 285 3030 suggested either to phone 011 921 0222 or send email to LORRAINE MOKGARA. I managed to get someone at the new given phone number (011 921 0222) and after keeping me for a long time (more than 1 hour) on the phone she told me that some mistake was made and my daughter flight was even cancelled on the way back and she would sort out the issue and phone back me in 15 min. Unfortunately, I do not have that person name, but guessing that everything was recorded as they said while you are waiting to transfer the call. Two days passed and no one phoned me back. Today I spoke with NOITUMELO and she said that flight ticket was cancelled as my daughter was not on the flight on 27 - even I got confirmation on 24 of Dec form Joanne Smith that flight to Durban was cancelled but not returned flight on 10 of Jan from Durban ???? This service is not acceptable!!! I asked JS to supply me with reference number she said her name and surname is the reference number??? Booking Reference number for ticket is S7XN8H.
0 replies
67 months ago
Terrible Edgars Service
Edgars – terrible service – I haven’t received statement sine from May, and they are expecting me to pay my account. We supposed to pay account fee every month but for what service are they are offering to us. During lockdown no statement, no magazine and no discount fees of the movie??? Recently I was informed by SMS that my 6 months interest plan is no longer available but I could still buy using the revolving 24 and 36 months plan – without any consultation with me even I phoned them almost every months since form July asking for statement. Please note that I do not accept offer revolving plan as I have my credit card and I am not planning to pay you enormous monthly fee for the service that I do not have it. Best Regards Katarina
0 replies
70 months ago
Bad serivce at the Pick 'n Pay Hypermarket - Greenstone Shopping Center
On 12 of July, I come to Pick 'n Pay Hypermarket in Greenstone Shopping Center before 15:30. First I went to Deli, as usual, no one of the employees was there. I asked one of the Pick n Pay employees (Joseph) to call someone to come to the Deli. After about 10 min Joseph came and he told me the lady who worked at the Deli would come. Therefore as the lady did not come I went to customer service to complain while my daughter was waiting at the deli sections. They called the manager (Jabuleli) who only arrived after 15 min. Jabuleli, tried to find an employee from the Deli, as she did not manage to find an employee who works at the Deli section so she tried to cut the ham, but she did not know how to use the machine. So I only left the shop after 16:30 spending more than 60 min of my valuable time trying to buy the ham from the Deli. This bad service is not the first experience that I have from this shop, and that is not acceptable anymore. I waste my valuable time searching for people who have to be at the duty until the shop is closed ie. while the customers are still in the shop. I filled a complaint book and I was assured that someone would phone me and I do not need to log my complaint at the Hellopeter. However, as I haven't received any phone call from Pick n pay management in Greenstone I am logging this complaint at Helolpeter. Hoping thta the issue at this shop can be sorted out as this is not the first time that I came at the Deli section and employee is not there.
105 replies
77 months ago
Excellent Service
Great service!! My kitchen was installed by Micah kitchens about 15 years ago. I had some edges on the kitchen cupboard door to be refurbished and it was done by Brian and his team at very professional manner. Thank you!
0 replies
Review Distribution
5 Star
1 (6.666666666666667%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
14 (93.33333333333333%)