JN
Jayson N
Active since May 2009
9
Reviews
0
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Reviews
9 reviews22 months ago
Incredible Service at Incredible Connection
Many years ago - I used to be a mystery shopper where I used to go undercover to rate the service of companies. And in recent years I have been training on Customer Experience using Blanchard’s Legendary Service - The Key is to Care program. I can recognize ordinary below par service from Legendary Caring Service! I have been using the service of Incredible Connection Mall of Africa for the past few years and have purchased various products from this store. Today, we received world class 10 star rating service from Tony (Ramaboko Siyo). My son Jaiden, accidentally knock over a glass of water on his laptop that he uses for his studies. He is studying a Bachelor of Computer Science and is busy with assignments and other work with his laptop. So, he cannot afford to work without it. After the water dropped on the keypad- his laptop stopped working - did not want to come on. He was panicked and very stressed as you can imagine. We arrived at the store at around 12:30pm today and went straight to Tony who was on duty. After diagnosing the problem at face value, he gave us some feedback on possible issues but assured us that he will do everything possible to look at the problem and see what he can do. We thought of the extreme possible outcome that the laptop needed replacing and the associated costs. Tony kept us in the loop saying he was working on the laptop. I also gave him my HP laptop to upgrade the storage as well. Tony’s caring disposition and attention to detail in providing us with feedback showed me that he genuinely cared about us as the customer. He was empathetic and acknowledged our feelings. He provided us with truthful solutions and eventually managed to fix the problem and save us a lot of money. This compliment is to acknowledge Tony as we believe Legendary Service must be celebrated since it’s not common to find. Thank you Tony for going the extra mile, showing genuine care, being honest and showing empathy too! You deserve a huge pat on the back! Continue shining at Incredible Connection!
0 replies
24 months ago
No proof of work carried out by Plumbros Plumbing Service
No job card and detailed explanation of water leak detection and fix was given for work carried out by Plumbros Plumbing Service Gauteng - 083 713 9922 / www.plumbrosgroup.joburg Upon several requests, I have been given excuses and nothing has been sent to me for the R15350 invoice sent which was paid by me on 14th March 2024. The job was done 14 March 2024 and to date they cannot tell me what was fixed and where the leaks were. All I received was the invoice and the following on a letter: "Client phoned us due to high water account, Leak Detection was done, leak/s were found. The leak/s were repaired and We can confirm that there are no more leaks, and the meter is no longer turning when no water is being used. Do not hesitate to contact us for further information. Kind Regards Plumbros Group ------------------------ Electronically Signed"
53 replies
38 months ago
Legendary Service
The service excellence has been outstanding! Nevlin Govender and Kial Givender showed genuine care and commitment and we felt the authentic connection and high quality of service. What was great was how proactive they both were. As a customer that has been using Woodford for the past 6 months - I cannot choose another competitor because the service brings my back and your staff has shown that in their behavior. They listened well and showed that the customer is at the center of their hearts. My one concern that I raised previously is that their hut does not have air conditioning which makes me and them uncomfortable with the heat wave and we’ve been experiencing. The fan blows warm air and that does not work. Please arrange for your an Aircon to be installed so that your staff can bring a consistent service to us. If you take care of your staff they will take care of the customer.
56 replies
52 months ago
Refund long outstanding
We booked at Sun City Cascades for 19-23 December and paid a deposit of R6628 on 17th December with my credit card. We then realized that The Palace at Lost City had availability and we called in and booked there. We were told to complete a Deposit movement to the Palace which I did. When we arrived at Sun City The Palace - the receptionist told me that the deposit has not been moved and I need to pay the full amount. We stayed at the Palace and added some charges to our room which was credited against my deposit of R6628. There is a refund due of R1300 which is outstanding since 23 December. Francois Du Toit picked up my query and tried to assist for the past 2 weeks but no refund has been forthcoming. No one has called me to let me know what’s happening. This is shocking service from Sun City and has left a very sour taste in my mouth that I will not be visiting you again. My review also provides further poor service issues. Francois has this information.
0 replies
53 months ago
Shocking Service - Not Refunding Cancelled Flights to the US/UK
Travelstart Ref: ZA09132982. Purchased Flight Bookings to the US via the UK departing 12th December returning 28 December 2021 with American Airlines via Travelstart. Due to the travel restrictions from South Africa, we are unable to travel. We require a full refund as we have not voluntarily cancelled these flights. Travelstart have switched off their phones and are not responding clearly to our requests for clarity on the refunds. Whatsapp process is a failure and communication is unclear. American Airlines are willing to give a full refund and not sure why Travelstart are not responding.
0 replies
62 months ago
Interest charges on Nil Balance
I settled my credit card in full payment on 15th Feb 2021 because of the shocking service and pathetic call centre. I see I get charged interest and charges on my card this morning! What interest are you charging me for a nil balance account???
112 replies
112 months ago
Poor Service - Not honoring flight booking
<p>I sent the below email to Kulula's customer service ********** the inconvenience caused as a result of flights changes by Kulula. The agent who is assisted did not provide a reasonable response to my request for compensation for the inconvenience caused by Kulula. He declined the request for any compensation caused by the additional costs incurred because of Kulula's change of flights.</p> <p>Please reconsider your decision to assist.</p> <p> </p> <p>Hi,</p> <p>On the 12th of Nov 2016 - I booked a return flight for 27th Jan returning 28th to Durban from Lanseria - refer attached email. I also booked car hire for 1 full day and was planning to book 1 night's accommodation as well. My wife and I are involved with a Non Profit called Lead like Jesus and travel often to Durban for the purpose of servant leadership training. Because we have 2 young son's - it is not possible to stay more than a night away.</p> <p>Kulula has inconvenienced us by changing our return flights which has now incurred an inconvenience with our children and costs for an extra nights accommodation, food and car hire.</p> <p>Please consider assisting with the cost of the inconvenience caused.</p> <p>Regards</p> <p>Jayson Naidoo</p> <p>National Representative - Lead Like Jesus SA</p> <p>1 Sangiro Street, Vorna Valley, Midrand, South Africa, 1686 <br /> Mobile: +2 ********** 806 T +2 ********** Email: ********** <p>www.LeadLikeJesus.com </p>
0 replies
115 months ago
Non Responsiveness from Vodacom
<p>I logged numerous queries and escalations since August 2016 with Vodacom regarding my account which is incorrect.</p> <p>I have also logged a complaint on HelloPeter as well.</p> <p>I have still not received any feedback on my account which has lead me to cancel my contract.</p> <p>Absolutely shocking service.</p> <p>My Account no is: NA018756-7</p>
56 replies
116 months ago
Vodacom Shocking Services!
<p>On 13 June 2016, I paid a full and final payment to Vodacom to close my account and port my number to Cell C.</p> <p>I was given a temporary number ********** 316 and was told that this number was a prepaid number and was temporary until the account was closed.</p> <p>In August - I received a statement with a bill on that prepaid number charging me for a contract which i never signed. I reversed the debit off my bank account for R 1450.00 and paid in R452 at the Vodacom branch in Vodaword Midrand which was due for my data contract number ********** 710. The agent who assisted me apologised and said it was all sorted.</p> <p>Then yesterday 08/10/2016 - i get a bill for R2035 which is not correct.</p> <p>This is very poor service from Vodacom and someone in their accounts department needs to sort this out asap.I have made a few calls already and was promised this would be sorted.</p> <p>Can someone please get to the bottom of this and sorted this out.</p> <p> </p> <p> </p> <p> </p>
158 replies
Review Distribution
5 Star
2 (22.22222222222222%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
7 (77.77777777777777%)