PA
Paul A
Active since Jul 2018
10
Reviews
0
Industries
Reviews
10 reviews11 months ago
A waste of money
Just back from this, the most disappointing Mother’s Day ever. Nobody to meet us at reception, no welcome drink, stale food and empty plates, wait staff unsure about what was supposed to happen, no decor or acknowledgement of mothers … at a cost of R3000.
0 replies
20 months ago
Great efficient service, pricing and communication
Brilliant service from Lee, Nick, Clay and the team end to end. From the point of viewing the car, to arranging a test drive at my convenience and location, finance facilitation, collection and registration we were kept informed at all times... thanks guys
0 replies
34 months ago
Pathetic Service from MTN Contracts again....
Summary: 1. Contract phone got pick pocketed in Bellville 2. Went to MTN store at N1 City, very helpful, got phone backlisted and some advise on options (ergo the 2 stars instead of 1) 3. Phone 135 to arrange new handset, involves settlement of active contract in order to start a new one and issue new handset 4. Consultant advises that settlement can be done via existing debit order and that the new handset will arrive this Tuesday past. 5. True to form, Tuesday comes and goes with no communication and no phone 6. Call 135, get put through to contracts team who advise order is "pending" but cannot tell me why so put me through to accounts team 7. Accounts number rings for ages, then 'picks up' but in the sense that I can hear people having conversations in the background but nobody talking to me so am forced to hang up (really - from a leading telecom company???) 8. Head over to twitter to complain to their official handle @MTNZa both via DM and in public 9. Later that night DM handle responds and eventually tells me what I already know (i.e: order pending but we cant tell you why) and advised me to call the accounts number and provides said number 10. Call accounts number this morning and after a lengthy conversation they tell me that the order is pending but they cannot tell me why, I should call the 135 number (recall that the 135 number was ultimately the one that told me to call them) - btw accounts number is not toll free so all of this is consuming my airtime This is sheer incompetence, its worth mentioning that over the last 9 years of my 'relationship' with MTN they have yet once to meet their commitments when it came to renewals. How on earth does a leading telecoms company have a call center that disconnects clients or doesn't offer follow ups when commitments are clearly going to be missed or when additional information is required...
0 replies
34 months ago
Poor Support from (most) FNB Support Agents
My wife and my debit cards (both linked to my account) were due for replacement. My card was due first and DSV wanted to deliver to the N1 City Branch so I spoke with them and changed to a home delivery, no problem. Today I get a message that my wifes card is going to be delivered to the N1 City branch so I call DSV and ask to change the delivery address. They agree to but insist they will charge for delivery even though its only an address change. I log on to secure chat, your agent insists that my wife must initiate the chat on her app and profile, I keep telling the agent that she cannot do that as she doesn't have an account, her card (a secondary card) is linked to mine but the agent (Masala) isn't interested and keep repeating himself. I ask the agent to contact DSV and change the delivery address but again, not interested. Agent keeps trying to disconnect the chat event though I keep telling him we are not done yet, eventually he just disconnects anyway with a merry "have a nice day". I then speak to your customer support toll free number and get told I should just let them charge me and claim back a refund (not sure why this is my problem now). Then I try log a complaint on your online compliment/complaint web site but the site refused to accept the verification code (The response parameter is invalid or malformed.) so after 6 attempts with different generated codes (surely I got at least one right?) I give up and come here to HelloPeter Back onto secure chat, now with a very helpful and responsive Nompumelelo who with a few strokes of the pen explains that it is indeed a secondary card and that she has just issued the instruction to DSV to change the delivery address (which I later confirmed with DSV) at no charge. Why was this so difficult, why was the customer being instructed to do things that can't be done, why did the didn't the agent manage the relationship with DSV on the customers behalf (as Nompumelelo eventually did), why was your telephone support insisting I just pay the charge and request a refund? Not great service, it took me over 1.5 hours to resolve, I expect my bank to manage these services pervasively on behalf of their clients... Don't get me wrong, FNB are a great bank when things are working as they should, especially on the digital front but this was a very negative experience...
53 replies
42 months ago
Takealot have online retail nailed!
I've been buying via Takealot for just under a decade, I'm extremely pleased with their level of service. During this period all but one delivery was either on time or early, I've made a number of warranty replacements/claims and have never had any issues with Takealot even going beyond and swapping out units where the third party has taken too long to respond. With the latest issue, part of the product was missing from the order, Takealot investigated and within 24 hours a replacement was on its way. They kept in contact with me throughout the process. Well done guys!!!
0 replies
52 months ago
Nanocool, cost effective, efficient and professional
What more can I say, on time (early in fact), great value, fully consultative with the client, professional, courteous, full Covid protocols in place. Completed the install of three York 9000 BTU's (which were extremely well priced) within the working day as promised and conducted post installation inspection with me at the end. Well done, would recommend...
0 replies
61 months ago
Terrible Customer Engagement
FNB, how the on earth do you send a message threatening freezing of my account unless I verify my FICA details within 5 days. How on earth can you send this with such incredibly short notice with such potentially devastating consequences to your client? Absolutely unacceptable, I'd expect at least 1 to 2 months advance notice. message as received. "Please visit any FNB branch or contact our FICA Helpdesk on 0877305799 within the next 5 calendar days, after date of this mail and provide the following documentation:"
53 replies
62 months ago
Autoworks Milnerton setting the benchmark
Nothing sells a business better than after sales support and in the case of Autoworks Milnerton the benchmark has been set. I took my car in for a service and some other work in January. After a month I noticed an oil leak that I hadn't seen before. I dropped a note off to Rob and the team and within 3 days they had come and collected the car, identified the issue, rectified it at cost to themselves and returned the car (washed as well!!) being sure to keep me informed. A sincere thanks to the team.
56 replies
65 months ago
Poor execution
On the 10th December I had burst water pipe and was losing a lot of water. I urgently needed a plumber and the only one I could source on short notice was Addicted Leak. Marnus arrived on the same day and we agreed that he would lay a complete new line from just after the meter to the entire house. Because of root and concrete paving, we also agreed to lay the piping above ground where the problem (root and concrete) areas were. Work was set to commence the next day and would involve what I would estimate to be upward of 60m+ of PEX piping which was quoted at just under R9000. Unfortunately, although the quality of the workmanship was good, well measured and well connected I can’t say I’m impressed with anything else. First off, somebody at some point decided to defecate in my garden and cover it with a brick, I’m obviously not in a position to prove it was any of the team but given that a member of the team had a short while before asked to use my toilet (I declined, I have policy of not permitting strangers in the house – but do advise that they visit the nearby petrol station), that after that request nobody left the property (as in I never opened the security gate to let anyone in or out to go to the petrol station), that the day before Marnus and I had inspected that very area when planning the pipe route and there was nothing there, that whoever had done it had tried to cover it up by taking a brick from the back of the garden and placing over the feces and that his entire team were in the garden up till that point and had not seen anyone else come in or out of the garden. An apology and moving the feces would have sufficed but denials all round. Next, on post completion inspection I found a hole in the house wall, Marnus said that while connecting the new pipe to a fixture they noticed a leak in the wall so decided to fix it “at no extra charge”, while I can dispute that there was even a leak before they started work, a contractor should never start opening up walls without consulting the home owner first, now I’m left with a 15 to 20cm hole in my wall I need to fix. There was also a spot where they needed to dig up a bit of brick paving to get under the gate, which was fine but they never bothered to put the paving back, just left the bricks lying to the side. Finally, I said to Marnus that I was a bit concerned by the poor water pressure, Marnus said it was probably the municipality which I found odd since in the 7 years I’ve lived here, I’ve never had poor municipal pressure. Roll forward 3 days and the pressure is still lousy, my sprinkler system won’t even pop up. A quick inspection (and google on plumbing guidelines for pressure management) tells me that the old feeder line to the house was 22mm while the connection to the fixtures was 15mm, this is done to ensure better pressure. The fitting Marnus and team installed was 15mm across the board which is why there is now poor pressure. Marnus is a good plumber, I find it hard to believe he would not have known this and that he wouldn’t have noticed that the old feeder line, which he terminated, was 22mm and even more disappointed that he fobbed the blame off on the municipality. I will now have to fork out more cash to get the feeder line upgraded to 22mm. Also, today when I tried to put my underground pop up system on (not connected to the work Marnus did) the electrical cable powering the solenoids was damaged and there was a hole in the pipe where the team had joined the main water line. So at some point somebody had hit it with a shovel and not bothered to inform us.
0 replies
94 months ago
Terrible Service - Overly Complicated
I'm a corporate customer, have been trying to access my upgrade for 3 days now, zero response to twitter DM's and public posts, was promised a call back when I phoned on Monday, nothing since, called again today, was bumped from pillar to post, eventually put through to the corporate call centre, line opens up, I can hear chatter in the background, then silence, disconnected. Seriously, this isn't rocket science MTN.
53 replies
Review Distribution
5 Star
3 (30%)
4 Star
1 (10%)
3 Star
0 (0%)
2 Star
4 (40%)
1 Star
2 (20%)