MN
Mbuyiseni N
Active since Jul 2018
11
Reviews
0
Industries
Reviews
11 reviews4 months ago
Terrible service
I have Comprehensive Cellphone Insurance with Vodacom. When I tried to claim for damaged device I’m being taken from pillar to post. I took insurance when it was administered by Finrite and during that time I had changed devices where I completed the “change of cover” form to ensure I’m correctly covered. But guess what….those details are not reflected with Vodacom when they took over the administration of insurance. Having provided proof of such change, I have been requested wait while this matter is escalated yet I’m paying for the updated device. Three days later I haven’t taken my device for repairs because of these delays. How difficult can it be to update premium details and processing the claim??
53 replies
18 months ago
Poor Security Service
Today I was pickpocketed my phone while at the queue at the Checkers Kosmosdal. Upon realising that the culprit was behind, I confronted them and they slowly made their way towards the exit. Even though I shouted for help the security proved to be of no use to us. This poses a risk to your customers.
0 replies
18 months ago
Terrible service!!!
I have called Mobile Garage Door people twice to fix the rollers after they didn’t do thorough job but not till this day. Service done on 13 Sep 2024 and I lodged a call the following day but I’m still waiting. Terrible service, if you ask me.
0 replies
18 months ago
Poor service
Ordered two items and delivery was done in two trenches, the first delivery was a correct item and the second one an incorrect item. When I call for the correct item to delivered so that they can fetch the wrong one which is still sealed I’m told it can’t be done that way. This is ridiculous!!!
53 replies
60 months ago
Disappointed
Booked a car for four days on the unlimited mileage option from OR Tambo International Airport over the Easter break. Failing to bring back the vehicle on the fourth day, I call to extend my booking I got told that their system is down but I can send an email with the extension details which I did. It was just a day extension. I return the vehicle the following day and they take the extension fees from the deposit which was fine. Now it’s been six weeks and the rest of the deposit has not been paid back to me. Last night more money was taken by Thrifty without an explanation. I really think they have had enough of my money and service.
0 replies
61 months ago
Excellent
Compliment to Ms Kholofelo Malesoena for her excellent service. She was professional and had answers to most of the questions I had.
53 replies
66 months ago
Vodacom and Finrite Administrators
I have a cell phone insurance with Vodacom since 2016 and I have been a premium on a monthly basis. Of course, I've changed devices every three or four years. Little did I know that I have been over-insured with the latest device I owned. In August 2020 I submitted a claim which was approved - but only at this time I was informed that I was over insured. When I enquired about what happens to the amount I have been paying beyond the cover band over the years - I was informed that, that money falls away. So basically the company makes profit over my hard earned money and one must just move on as if nothing happened? I was informed that the insurance band will be reviewed to the current cell phone device I have now and things will just continue as normal. WOW! Vodacom and Finrite for scamming customers. Ideally, it should be assumed that if I was paying beyond was I ought to pay, the excess was going to be moved to the correct band and premium reviewed. Really not impressed by the fact that my money just went down the drain and no one from either Vodacom or Finrite Administrators bothered to notify me of the discrepancies because they gaining from this.....
112 replies
86 months ago
Disappointed
On August 10, 2017 I received the Voidance Letter from Old Mutual stating that I didn't disclose all the information regarding my vehicle insurance history in this case with MIWay and OUTSurance respectively. On January 22, 2019 I requested Old Mutual to make the recordings available to me as I'm having challenges to explore what discounts one can get in the market. The reason I have requested for recordings of the sale is to ascertain what information what asked to me that I did not disclose. The issuance of the Voidance Letter to me has a direct impact on acquiring reasonable quotes for my car insurance. On March 06, 2019 Fredericks Rameez loaded the calls on the SFTP server which could not be emailed due to size but even today I have not been furnished with the recordings. I really don't understand what is so difficult for Old Mutual to send the recordings to me through WeTransfer, Dropbox etc.
162 replies
92 months ago
Terrible Experience - Recovery of Excess
Had an accident on 26 May 2018 that was caused by the third party. Due to the tardiness of claiming from third party, I had to claim from my own insurance that I have with Budget Insurance. Even today I'm yet to receive excess that I paid for this claim. I have been making follow-up calls regarding the recovery of the excess with no clear explanation what was really happening. Last week Thursday, 13 Sept 2018 a rep by the name of Jabulani returned my call and informed me that the third party has resigned from his job and they are waiting for his Unemployment Insurance Fund (UIF) in order to be able to make an arrangement thereof. Jabulani informed me that recovery of excess is not guaranteed to clients which was news to me. My dissatisfaction is prompted by the fact that the Insurance companies have insurance cover that takes care for such cases where clients are unable to pay back. Why should I suffer in the process, can't they pay my excess fee while dealing with the third party issues?
210 replies
94 months ago
Bad Service
I had a vehicle repaired after an accident on 26May2018. The vehicle was collected on 13July2018 but there was a terrible noise coming from the front wheels every time I turn the steering wheel. I reported this to the service provider that was repairing the vehicle and had to take it back for assessment. It turned out that the shocks were damaged during the accident. However, Budget Insurance has instructed the service provider to change the shocks and mounting on side that was damaged only. Why would they fix the shocks the side of an accident only if the damage wasn’t there before the accident? Shouldn’t they repair the front shocks and mountings in the front (both right and left)?
106 replies
Review Distribution
5 Star
1 (9.090909090909092%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (27.272727272727273%)
1 Star
7 (63.63636363636363%)