CV
Charl Z
Active since Aug 2018
13
Reviews
0
Industries
Reviews
13 reviews4 months ago
MTN
I have already an MTN contract for past 30 years It started off where MTN opened an office in Standard bank Superblock to obtain contracts from the staff My account was allocated to a business sector Years gone by where I renew the contract every 2 years It expired last week All I wanted is to reinstate the account again That is not possible There is single staff member that can do there job or understand what they should do One has just hit a brick wall I have spent in total 6 hours over the phone I have spoken call centre clerks ask every time my full pedigree information Spoken to supervisors which promised to call me back what never happen I have driven to a shopping center (25km) where I was told I must call in and speak to retensions I have done that as well with new promises Standard bank was good enough for MTN to allow them to issue new contracts but the after sale service is socking When you phone in you can hear other staff members chatting to another instead servicing the public It seems from top to bottom not a single staff member care to add value to the MTN brand and retain their current client base I believe one can now move your number from 1 mobile provider to another which I am going to do I don't have to complain about the service because there is zero service !
0 replies
16 months ago
DANGERS ON OUR ROADS DUE TO CHECKERS SIXTY60 POOR DRIVING
From a company point of view was this idea brilliant BUT unfortunatly their scooter driver have become a hazard on the road EVEN more than the taxis In the Herm**** area there is 2 Checkers I have spoken to the managers about their driving capabilities and the danger on the road ! Zero improvenment I have sent an email to Sixty60 about the problem Quick response from A Thato K Thank you for contacting us and bringing this to our attention. We will escalate the details to our Operations Team to escalate with the Courier company where we outsource our drivers from. Thank you for the information as well. Kind Regards Thato K Sixty60 Team 0800 00 6060 Nothing happend after 2 weeks The problem just become a greater danger in the festive season Send another email to Thato K It's now 10 days later and still zero resonse and I have taken apon myself to stop buying any products from Checkers because they don't care about any safety on out South African roads which is a problem
0 replies
19 months ago
ZERO DISABLE FACILITIES AT CAVERS RESTAURANT
Cavers Restaurant (51 Mountain Avenue Aldarapark,Johannesburg) don't accommodate any person with disability.We had a function a function of 30 people where 2 persons was bound to a wheelchair (male & female) When I requested to speak to the owner of Cavers Restaurant (Which wasn't on site) the manager firstly weren't to eager to give me the number After I demand the number I spoken to a lady & she promised me he will call me. A week later I am still waiting for the call I had to block out the whole ladies toilet when I had to take my wife to the toilet The window couldn't close in the ladies toilet The security can see from the car park right into the ladies toilet Even the manager agree this is unacceptable As we all know Health & Safety will take Cavers Restaurant's liquor license away due to the zero facilities With the owner zero commitment to contact me after a week I will also set the ball rolling
0 replies
25 months ago
******* PENSIONER AND NO CALL BACK FROM SENIOR STAFF
I had a gas geyser burst on Easter Monday.The emergency call center was on duty but unfortunatly the lady didn't have a clue where Hern**** was.This force me the call on the Tuesday again to log a claim.The allocated a plumber E.George Welding from Cape Town which never pitch or called me to inform his predicament.I organised a local plumber which repaired my geyser.The building damages was handled by GR Construction very efficient.My problem was I had to pay an excess even I was a pensioner.SBI will only waive the policy after this claim was handled & closed.On my car insurance policy the Zero excess apply.After numerous calls no one call help me.I was promised by Koketso Molete K Koketso.Molete@standardbank.co.za that his supervisor/Team leader Mr Adams will give me a call within 2 hours & I am still waiting after a day My question is Why do pensioner zero excess apply on my car insurance but not on my house ?They will only look or revert to zero excess after this claim is closed When you call the call center It takes you at least 2 minutes to press 1,2,3,2,1 to get in the queue to dicuss and the voice tell you YOUR CALL IS IMPORTANT TO US BUT NO ONE GIVE YOU A CALL BACK AS PROMISED IT"S ONLY LIP SERVICE Then the voice ask you to review your call from 1-10 and every time I gave it 1 THEN the voice ask you again are you sure about your bad rating You say yes and no one gives you a call to ask why are you unhappy with the poor service which means they don't care about service they just press the buttons & tick the boxes with zero responsibility My claim was handle by Charmaine. Maabane and my claim number is HLC24/002012
53 replies
44 months ago
DISABLE FACILTIES IS IN DISGRACE AT GRAND WEST
We were at Grand West for a show the past weekend Unfortunatly the 2 disable toilets were not in working order The attitude of staff of operations were "just go to another one and hope it will work A gentleman in charge weren't even prepare to walk with us to show where there might be one in working order
0 replies
47 months ago
GREAT RESTAURANT
BESIDES THE GOOD SERVICE,GOOD FOOD THE ATTITUDE OF STAFF AND MANAGEMENT TOWARDS DISABLE PEOPLE WAS JUST TOPS I CAN RECOMMEND A VISIT AND GOOD VALUE FOR YOUR MONEY
0 replies
47 months ago
ZERO SUPPORT FROM HEAD OFFICE
We would like to close an account Estate Late MM v** Z*** at ABSA Went to branch where to account was transfer from a normal account to estate late after death of MM The executor provide the clerk with his ID,proof of address via his municipal account the staff was happy to close the account BUT ON THE SYSTEM DIDN'T ALLOW US SO THE FICA PROCESS START FROM SCRATCH ABSA had on their system ZERO PROOF MM ID,Death certificate,Letter from the Master of Executor's appointment WE had to go and provide the info again.ABSA was very happy to keep the funds over the years. The executor had to provide the documents again,do the finger prints,redo the documents on the system,click the necessary boxes BUT HAS TO WAIT for ABSA HEAD OFFICE TO CLICK ON THERE SIDE to close the account This process is going on for almost for 2 months AND WE ARE WAITING FOR HEAD OFFICE The branch said they have send emails (Which I have no proof of or to whom it was sent but I believe they did) We tried to call head office but the receptionist ASK Who do you like to speak to I don't know because the branch are not allowed to provide us with a name or division There is staff at the branch with 30 years experience told us They just as frustrated as us IT THAT HOW YOU DO BUSINESS CAN THOSE MANAGERS IN THERE GLASS TOWERS IN JOHANNESBURG GET OFF THEIR BUMS AND READ THEIR EMAILS,CLICK THE BOXES SO THAT WE CAN CLOSE THE ACCOUNT I just wonder if management are aware what is happening in the trenches or are there heads also placed like an ostrich in a hole
268 replies
54 months ago
Zero after sales service
I have purchase a brand new Ford from Rola Ford Herm**** with great service with alumium canopy (R 30 000) which was provided by Herm**** Auto Fittment Centre After a month the window started to come loose.I took to the fittment centre for repairs.I was told it will take 18 working days for replacement from the manufacturer.There will be zero extra effort for the replacement but come in 2 days time because I don't have current staff to help you today. I made an appointment for 2 days later at 10h30 Arrive on time but I was told it will take 4 hours (You must leave your bakkie here)irrespective if that will suit me. I was under the impression Please come in and it will be done chop-chop.When I told them that's not going to work for me I was told we will take your canopy off which means I can't transport anything because it's exposed to crimminals The owner Pieter is prepare to take his cut/profit when one purchase the canopy (which he is entitle to)but the after sales service he is not worried about the inconvienance it caused due to poor manufacturing of the canopy
0 replies
54 months ago
Poor attitude towards Disable persons
The food was good,but the attitude of manager of the day was much desire due to no disable toilet When I ask him he said it's not his problem because he is only renting the building Ask the landlord It's very difficult to a person to the toilet in a wheelchair When I said I will go to social media with my complaint He replied You are most welcome
0 replies
63 months ago
RCS ZERO CONTACT WITH OUTSIDE WORLD
I have written letters No Response !Tried to call No Response Went into Edgars store They called RCS Went from pillar to Post Was promised a Craig Binnedell will give me a call No Response If you go onto RCS website there is no contact number I wonder if Regan Adams (CEO) Marine van Brakel (Ex Dir) Chris de Witt (Ex Dir) really know what is happening in the trenches I doubt it because it starts from the top If they start taking photos for their annual report and start contact the customers they will have at least start making profits
112 replies
Review Distribution
5 Star
1 (7.6923076923076925%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
12 (92.3076923076923%)