RG
russell G
Active since Mar 2009
30
Reviews
0
Industries
Reviews
30 reviews2 months ago
Eastgate Nedbank the worst!
Upon entering the Eastgate branch, three staff members were standing at the front while the queue continued to grow, with no clear direction given to customers. It was only after customers began asking what was happening that tickets were finally issued. This immediately created frustration and gave the impression of poor queue management. The staff were unfriendly and unwelcoming, which made the experience even more unpleasant. As a customer, one expects at least a basic level of professionalism and courtesy when entering a bank branch. I then had to wait approximately 33 minutes to see a consultant for a simple request of linking a supplementary account to my profile, something that unfortunately cannot be done via the app. The long wait for such a basic task was disappointing. In addition, the consultant did not appear confident in the systems or products, which created further delays and reduced my confidence in the service. This visit has honestly been one of the most unpleasant banking experiences I have had. While the branch itself is visually appealing, a beautiful environment does not compensate for poor customer service. This situation is embarrassing for a bank of Nedbank’s stature and raises concerns about staff training, customer care, and operational efficiency. Experiences like this make customers question whether they should continue banking with Nedbank. I don't recommend this bank, customers were walking out due to long waits. A good tactic used by staff as the queue management system recalculates time as tickets seem to be resolved in less than 2 minutes which on the system reduces the time but customers are waiting longer than shown on the queue management system. Perhaps lessons can be learnt from Capitec.
0 replies
2 months ago
Poor Customer service and solicitation of personal details
I am writing to formally complain about the unacceptable service I have received from Dis-Chem Eastgate regarding a prescription that required a compounded ointment. I handed in my prescription as per my doctor’s instructions, only to be informed that the pharmacist did not have all the required ingredients and would need to order them. I accepted this and waited. On Thursday, I received a call from an employee who identified herself as Olivia from Dis-Chem Eastgate. She called to confirm whether I would be collecting the ointment. I confirmed that I would. She then requested my ID number, which I declined to provide over an unsolicited phone call, as this is not a secure practice. I arrived at Dis-Chem Eastgate today at approximately 18:00, expecting my prescription to be ready. To my absolute frustration, nothing had been mixed at all. This means my time has been completely wasted due to poor communication, lack of follow-through, and a failure to apply basic logic and competence. If the ointment was not prepared, I should never have been called to confirm collection. Dis-Chem needs to seriously address how it manages prescriptions and customer communication. Consumers should not be inconvenienced because staff are unable to follow simple processes. This experience has left me extremely dissatisfied, and unless this matter is addressed urgently, I will be taking my business elsewhere and advising others to do the same. In addition I will lodge a formal complaint with CPA ombudsman for the solicitation of my ID number without following basic compliance. I expect a response explaining how this was allowed to happen and what corrective steps will be taken.
0 replies
4 months ago
Pleasant and Central
I recently stayed at this 3-star hotel located conveniently in the CBD, which makes it ideal for getting around the city. The rooms were clean, and the beds were comfortable, allowing for a good night’s rest after a long day. The building itself is quite old, and this is reflected in the lifts, which add a rustic, old-world charm to the overall experience. However, the age of the building does show in some areas. During my stay, I noticed a few small ****roaches lurking around. While they were not overwhelming, I would strongly recommend proper fumigation to completely eliminate them. The staff were pleasant, friendly, and helpful throughout my stay, which definitely added to the overall positive experience. One important note for future guests, the hotel does not offer on-site parking. Parking nearby is privately owned, and unfortunately, the hotel does not fully explain how the parking arrangements work. I had a bit of a negative experience because of this, so clearer communication would be appreciated. Additionally, the hotel has designated ironing rooms, meaning you need to leave your room to iron your clothes. This may be slightly inconvenient for some guests. Overall, despite a few shortcomings, my stay was pleasant, and the hotel offers good value for a short city stay if you know what to expect.
0 replies
4 months ago
Much improved, well done SANI!!!!
I recently rented a vehicle from SANI Car Rental, and my experience was mixed. On arrival at the pick-up counter, the gentleman assisting me was very unfriendly and unwelcoming. There was almost no acknowledgement as a customer, which made the collection process uncomfortable. He was also unable to satisfactorily answer some of my questions. In addition, the vehicle provided was brand new but had no number plates and no licence disc—only a paper displayed on the back screen. In my opinion, all vehicles should be fully registered with number plates and licence discs before being rented out to customers, as this raises concerns about compliance and peace of mind. That said, the vehicle itself was clean, in excellent condition, and perfectly suitable for city driving. It created a good overall impression of SANI in terms of vehicle quality. The check-in process was a complete contrast. I was greeted by a friendly, polite, and professional gentleman who made the return process smooth and pleasant. SANI needs more people like Nyembezi, his customer service was outstanding and truly appreciated. Thank you, Nyembezi, for turning the experience around.
0 replies
4 months ago
Mixed Feelings
As a regular flyer, I boarded flight QR1366 on 21st December with the high expectations I usually associate with Qatar Airways. While parts of the journey lived up to the airline’s reputation, several aspects fell short and are worth highlighting constructively. The aircraft used on this route was a Boeing 787-8 that felt noticeably old. In economy class, the seats themselves were reasonably comfortable; however, the armrests were extremely narrow and uncomfortable, making it difficult for two passengers to share the space without constantly adjusting posture to avoid contact. This detracted significantly from overall comfort during the long-haul flight. Unfortunately, the service experience was inconsistent. One flight attendant behaved in a rude and unprofessional manner. I was seated at 10H and requested assistance with my flight monitor. The response I received made it feel as though I had asked for something completely unreasonable. This type of interaction was disappointing, especially from an airline known for world-class service. Some cabin crew seem to forget the privilege and responsibility that comes with representing a premium airline. Additionally, boarding could have been better organised. One flight attendant was still packing pillows in the cabin while passengers were boarding, which ideally should be completed beforehand to ensure a smoother and more welcoming boarding experience. Cabin noise on this aircraft was quite noticeable and significantly ****led the audio from the in-flight entertainment system. The headsets provided were low quality. I requested a replacement headset, which resolved the issue, indicating that the initial headset was faulty. I would strongly recommend that Qatar Airways periodically tests headset sound quality to avoid unnecessary passenger discomfort. On a positive note, the food was excellent, very tasty, well-presented, and served with clean, good quality utensils. One small recommendation would be to include toothpicks in economy class meal kits, as they currently seem to be reserved for business class. That said, I appreciate the senior flight attendant who went out of their way to organise one for me upon request. The flight itself was smooth and fairly pleasant, with only a few minor turbulent bumps along the way. Despite the unprofessional behaviour of one crew member and some product-related shortcomings, Qatar Airways remains one of my favourite airlines. This review is intended to contribute positively to the airline’s continued success and service excellence. For comparison, I recently flew on a South African airline, Lift, whose cabin crew were among the most professional I have ever encountered. There are valuable service lessons there that some Qatar Airways attendants could certainly learn from.
0 replies
4 months ago
A Good Experience, A Good Airline
Firstly, a sincere thank you to the captain and crew of Flight GE165 on 13 December from Johannesburg to Cape Town at 17:00, for a safe and truly pleasant journey. I would especially like to commend the entire cabin crew for their exceptional professionalism and genuinely friendly demeanour throughout the flight. This level of service is rare to find. I have flown hundreds of times around the globe, and I say this with complete confidence: this crew was superb. The aircraft was immaculate, from the cabin to the lavatories, which speaks volumes about the airline’s attention to detail. The food was very good, better than you know who, and the seating was noticeably more comfortable as well. I particularly appreciated the generous legroom in economy class, and the premium seats looked exceptionally comfortable. One small observation I would like to share as a recommendation: several passengers boarded with carry-on luggage larger than the permitted size. As a result, some passengers were unable to stow their hand luggage in the overhead bins above their assigned seats. Perhaps this could be addressed before boarding to avoid unnecessary frustration for passengers who comply with the hand luggage limits. Once again, I rate Lift Airlines among the best. I will certainly choose to fly with you again and wish the airline continued success in all future endeavours.
0 replies
5 months ago
Dischem clinic
I am writing to express my dissatisfaction with the service I recently experienced at two of your clinic branches: Eastgate and Meadowdale. I initially called and made an appointment at the Eastgate clinic. However, upon arriving, there was no staff member available to assist me. A queue of people had formed, yet there was no one monitoring or managing it. After waiting with no indication of when or whether I would be helped, I eventually left, as the situation appeared completely unorganized. I then proceeded to the Meadowdale Dis-Chem, where I made an appointment for 4:00 PM. I visited the clinic because I was suffering from what felt like a bronchial infection and tightness in my chest. Instead of receiving help for the issue I came in for, I was lectured about a high blood pressure reading. While I understand the importance of vital signs, the manner in which this was addressed felt unprofessional and dismissive of the actual symptoms that prompted my visit. Overall, both experiences left me extremely disappointed. I expected a higher standard of care and better customer service from Dis-Chem clinics. I hope that management will address these concerns to ensure a more professional and patient-focused experience in the future.
0 replies
6 months ago
Moldy Sandwich Purchased at SuperSpar Midrand
I am writing to express my deep disappointment and concern regarding the quality and safety of food being sold at your SuperSpar Midrand branch. Earlier today, I purchased a cheese and tomato sandwich from your store. Upon returning to my office and opening it for lunch, I was shocked to find visible mold covering the bread. This is completely unacceptable for any establishment—especially one that serves ready-to-eat food to the public.Selling old or expired food poses serious health risks to customers, including potential food poisoning, allergic reactions, and bacterial infections. It is evident that your branch is not adhering to proper food safety and hygiene standards, as required by South African health regulations. Allowing expired products to remain on the shelves reflects gross negligence and disregard for consumer well-being. This experience was not only a waste of my time and money, but it also raises serious questions about the integrity and management of your store. I strongly urge your team to immediately review food handling and storage procedures, conduct proper quality checks, and train staff on health and safety compliance.I also wish to caution other customers to carefully inspect any perishable food items purchased from SuperSpar Midrand before consumption. No customer should have to worry about being sold spoiled or hazardous food. SuperSpar should be embarrassed to have allowed such a lapse in quality control. I expect a formal response to this complaint and assurance that corrective actions will be taken to prevent this from happening again.
0 replies
6 months ago
Avoid Game Eastgate – Faulty Appliances, Terrible Service, and No Refunds
I can honestly say I will never be shopping at Game Eastgate again. I had the misfortune of purchasing an appliance from them, which turned out to be faulty right from the start. To make matters worse, they have refused to refund me the money I paid in cash! Yes, you read that right — cash! You'd think a reputable store would handle issues like this with some level of professionalism, but apparently, that’s asking too much. The absolute worst part is that Game Eastgate’s so-called "customer service" just kept shifting the blame. I was told by the manager, Rholani, that the technician was the problem, the technician never showed up to fix the appliance in over four weeks! Four weeks! Can you imagine being stuck with a broken appliance and no one bothering to resolve the issue? When I tried to speak to Rholani, I was given a long, drawn-out story about how the store couldn’t issue a refund or even exchange the faulty appliance. His response was not only unhelpful but completely dismissive of my time and money. It’s obvious to me now that Game Eastgate has zero regard for customer satisfaction or even basic consumer rights. I’m beyond angry at this point. If a store can't honor basic refund policies or take responsibility for selling defective products, then they really shouldn't be in business at all. I strongly urge anyone considering shopping at Game Eastgate to think twice. Don't waste your money here , it's clear this company doesn’t care about its customers or providing a proper service. If I could give zero stars, I would. In fact, Game should seriously reconsider their operations if they want to avoid driving customers away completely. What a pathetic experience.
106 replies
11 months ago
Sani Six holds deposits forever.
It has now been 28 days since I returned the vehicle to your branch, yet the holding deposit has still not been released from my account. This delay is entirely unacceptable and reflects a complete disregard for your customers’ time and finances. I followed up with your accounts department and spoke with Gabrielle, who simply redirected me to the refunds department, offering no resolution or timeline. This lack of accountability and transparency only worsens an already frustrating experience. The post-rental service has been nothing short of shameful, and it has significantly damaged your company’s credibility in my eyes. I will not be using SANI SIXT again, and I would strongly advise other travellers to consider alternative rental companies that respect their customers. It is disappointing that a process which should be seamless has turned into a 4-week ordeal. I demand immediate action to release the funds and a formal apology for the inconvenience caused.
0 replies
Review Distribution
5 Star
3 (10%)
4 Star
2 (6.666666666666667%)
3 Star
1 (3.3333333333333335%)
2 Star
3 (10%)
1 Star
21 (70%)