CS
Christian S
Active since Aug 2018
20
Reviews
0
Industries
Reviews
20 reviews15 months ago
Poor Quality and Rotting Meat Products
I am writing to express my dissatisfaction with the quality of products at Food *****'s Market. Over the past 3–6 months, we have had to return four different meat items, and unfortunately, we've also had to discard several other products because the inconvenience of returning them outweighed the effort. Specifically: - We returned smoked spoiled chicken. - On two occasions, we returned Food *****'s Market cheese griller sausages. These were excessively fatty, greasy, and inedible. On one occasion, the sausages were on the verge of going bad. - We have also discarded noodle stir-fry packs multiple times due to peppers and zucchini becoming soggy within a day. The most recent incident is particularly concerning. I have attached an image for reference. We purchased a pack of dried sausage dog treats, a product we have bought and trusted in the past. I opened the pack the day we purchased it and gave our dogs a piece each; we discovered a few days later that the remaining treats were covered in mould. This occurred despite the product having a best-by date of 17 January 2025. This situation is deeply disappointing and unacceptable, as it poses serious health risks to both my family and our pets. We are now seriously reconsidering our decision to continue shopping at Food *****'s Market due to these repeated quality issues. I hope you will address these concerns promptly to prevent similar incidents in the future. Update: After sending this email to Food *****'s Market I got the following response: We apologize for the poor quality of the product you purchased. Kindly take your slip and product (or a picture of the product) back to the store and they will assist you with a replacement and give you another one free. Your customers don't bring back rotten food to get free stuff, they want the assurance that their food is safe to eat and that health issues will be addressed!
0 replies
21 months ago
Harassment from Norton Lambrianos Attorneys
I keep getting collection messages from a Samantha Maseko at Norlam Lambrianos Attorneys regarding a Mr Moola's Vodacom account. I have called her to inform her that the number on record is incorrect and that this is my personal number. She assured me the number will be removed. The harassment continues. I have emailed Samantha Maseko four times to again inform her that they have the incorrect person and that she needs to stop messaging me and update her records. She did not even have the professional courtesy to reply to my requests. I now continue to received messages for a Mr Moola to pay his outstanding Vodacom account. I will not proceed with lodging a formal complaint against Norton Lambriano Attorneys with the Legal Practice Council.
56 replies
40 months ago
Unprofessional and non-existing customer service from Discovery Bank
On 15 November 2022, I logged a dispute for a transaction of R4000.00 on my credit to be reverse. A car rental company retained full holding deposit, however incorrectly charged and invoiced. I made Discovery Bank aware of the fact that the car rental company invoiced me incorrectly and also submitted a completely different and incorrect petrol slip. During my call on 15 November 2022, I was informed the dispute would be resolved within 3-5 working days. I again followed up in another call, a day or two later, during which I was now told that the dispute takes 30 DAYS to be resolved. On 24 November, after NO FEEDBACK, I sent an email to complaints@discovery.bank. To date I have received NO FEEDBACK on the dispute, the reversal STILL has not been done and I also have had NO RESPONSE from complaints@discovery.bank. This reversal should be actioned with immediate effect and Discovery Bank clearly need to get their lack of response and customer service issues resolved. Absolutely unprofessional and shocking customer service from Discovery Bank.
132 replies
44 months ago
Delayed Insurance Claim Refund
I claimed for a stolen handset over 4 months ago and claim was approved. Vodacom had no replacement stock for over 4 months and was advised to buy a handset from iStore and the claim value would be refunded. Refunds to be done on a Thursday. I called Vodacom Insurance over a week ago to enquire what documentation should be sent through for the claim and was told by the agent that a copy of ID, copy of the device Invoice and banking details should be sent through, which I did. I followed up on Wednesday, 14 September 2022 to ensure everything was in order and received and was then told that a copy of the bank statement, showing the purchase was also needed, which I emailed through to yvone.mokaleng1@vcontractor.co.za. Called this morning, Friday 16 September 2022 to enquiry as to why the refund was not process yesterday, Thursday, as per the payment policy. Was told by the agent that they are migrating systems and this is causing the payment delay. System issues is not the client's problem. I had to wait over 4 months for a device and had to spends over R10k of my money to secure a device, now to have deliberate delays in refunding the claim funds. I will be reporting this matter to the Insurance Ombudsman and ICASA. I requested the refund by 12pm today and the agent assured me that she would call me back by 12pm with feedback. No feedback to date.
266 replies
44 months ago
Unable to reach Dispensary at any given time.
It is impossible to get through the the dispensary of ANY of the Dis-them stores at the best of time. I have tried to get through to the Dis-chem Cresta Dispensary for over 45min this morning, with no luck. There is an option to leave a message, however the MAILBOX IS FULL!!!! This is not the only store...if Dis-chem is aware of call cavity problems, resolve the issue with a system that can handle the call capacity!!! Unacceptable!
0 replies
49 months ago
Gross incompetence on part of Vodacom staff...
1-35659881890612 UNRESOLVED 1-35663556273491 UNRESOLVED 1-35663419999524 UNRESOLVED 1-35659881890612 UNRESOLVED Upgrade order remains open although handset has been returned on 15 March 2022. More than 40 calls to Vodacom in the last 10 days...zero return calls from any supervisor. Numerous escalations to 'warehouse' to close open upgrade order...STILL NO RESOLVE 10 days later....
106 replies
50 months ago
Upgrade cancellation unresolved
I upgraded on 25 February 2022 and received an upgrade handset. The handset was faulty and collected by RAM Couriers three days ago. I received acknowledgement that the handset was received at Vodacom Warehouse and the RAM tracking information confirmed this. I enquired about the cancellation of the upgrade order and was informed that it would be done yesterday, 16 March 2022. I spoke to three different agents who all confirmed that the handset was not booked into the warehouse and therefor the upgrade order could not be cancelled. I informed the agents that I need to blacklist my previous handset that was stolen, but am unable to do so due to the open upgrade order. The last agent I spoke to, Director, was very helpful and told me he would phone be back to update me on the open order. I again enquired this morning on the status of the open order and again was informed that the handset was still not book into the warehouse and that the cancellation order was still open. I was again told that the enquiry would be escalated to a supervisor and that I will get a call from said supervisor. Another day has passed, I do not have a phone at all for the past few days and although I have provided an alternative number, am getting no feedback from any supervisor on the progress of the issue. I have also made contact with Vodacom via the Facebook Messenger channel and also have received no feedback or resolve this this channel. The handset was collected, the upgrade order remains open and I cannot blacklist my previously stolen handset, complete my insurance claim or proceed with a new upgrade due to the lack of service and inefficiency on the part of Vodacom.
318 replies
63 months ago
Constant and persistent marketing harassment.
I have been receiving unsolicited emails and text messages from this extremely unprofessional institution for almost 2 years now. I have had to block their emails through my service provider, but still continue to receive constant text messages (even after replying STOP as per the text). I have called them numerous times and emailed numerous times to remove me from their contact list, but they persistently continue to harass me.
0 replies
64 months ago
Outstanding subscription refund unpaid.
Have an outstanding subscription refund due for almost 3 months. Teboho Mohlakoana has escalated the matter to Gerard George in accounts, however Gerard George does not have the professional courtesy to respond to email requests on the status of the refund.
0 replies
66 months ago
MBD Attorneys harassment with incorrect account information.
When lockdown commenced I made contact with Discovery Bank to make them aware of my financial situation and that I won't be able to make regular payments on my Credit Card. Despite having made contact and an arrangement Discovery Bank handed my account over to MBD Attorneys for collection. I have been making double payments the past 3 months on my Discovery Credit Card to get my account balance back to what it should be, however I received phone calls almost daily and text messages from MBD Attorneys with the claim that I have NOT been making any payments on my account. The staff that calls, especially one lady is extremely aggressive and does not allow you to speak to verify that in fact payments have been made. I have also logged a query with MBD Attorneys via their website and have received no acknowledgement apart from constant calls demanding payments and claiming that I am not making payments. Extremely unprofessional!
56 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
20 (100%)