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Neo M
Active since Aug 2018
21
Reviews
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Reviews
21 reviews1 month ago
Michenic Not Taking Responsibility.
Michanic not taking accountability. I have been their client for over 4 years. I would contact them for all my and my wife’s car problems and services. Last year in February I contacted them for the clutch kit replacement for my wife’s car. They initially brought the wrong clutch. They had to leave my car dismantled with the gearbox down overnight. They came back the following day to continue with the job. A year later (yesterday)I took the car for a service. I was told that there was a gearbox leak. Also I could see that the engine had some dust that was stuck on oil. The service agent asked me if I had the gearbox worked on. I bought the car brand new. I told him about the clutch kit replacement. He confirmed that there was a problem with that installation. I contacted Michenic for assistance. They told me they cannot help me because their warranty is 6 months and 6000km. They proposal that they can send a technician to come have a look. They charged me R1000. The technician came and sent a report to them confirming the leak was coming from the gearbox. They now want to charge me more money to fix the problem. Question is why did they send a technician to my house to confirm what I already knew. My understanding was that this technician was coming to fix the problem i already knew.
0 replies
5 months ago
Matrix Customer Care Shows No Care.
I am using this platform because there is no response from their two customer care email addresses that I used. I also sent the email to the enquiries email address. customercare@matrix.co.za , customercarematrixtelematics.com and enquiries@tracking-empire.co.za. Matrix installed tracking devices in 14 of my motorbikes. Three of them are draining the batttery to a point that I now have to buy new batteries. The motorbikes were brand new when the installation was done. Also, the manufacturer confirmed after running tests that the battery draining is coming from the tracking units. I sent the initial query on 29 October. I received two automated references numbers immediately. I sent follow-up emails on 3 November, with no response. I then sent other emails on 5 November, which was also in vain.
71 replies
11 months ago
The Most Unprofessional Business I Dealt With.
Netstar recently fitted the tracking devices on my 6 motorbikes. Three of the devices were faulty and not updating the location on the app. This means if any event had to occur, the bikes would not be recovered. I called the fitment department to have a look at the installation. I called first on 15 May. I was informed that they will call me back. I did not receive any call back. I phoned over 5 times to follow up, with the same response that they will call back. Concerned about the safety of my assets, I called again on 16 May numerous times, with no resolution. I then requested to cancel the contract. I had reached out to another tracking company to install their devices. The Netstar call center agent told me I will be liable to pay cancelation fees. They do not show empathy and just don't care about their clients. I gave Netstar one more chance to go to the dealership to fix the issues on the three motorbikes. I called the fitment department to follow up on 17 May at around 08h50. I spoke to a lady by the name of Nina. There was just a lot of noise in the background and I struggled to hear. Finally, the consultant moved away from the noise. She promised to follow up and call back, which she never did. I call again several times, spoke to Rachel who could not provide any solution. She told me she will call her boss and call me back. The technician then called me to tell me that he had car problems and he cannot make it. He went on and on telling me that his car's engine is overheating and that he is waiting for the mechanic. This is so unprofessional. I called Netstar again who knew nothing about the technician's car issues. This means they did not bother to check if he was on schedule and on track. I spoke to the manager by the name of Wilheminah, after calling again and asking for her number, who absolutely had no capacity to come up with a solution. I asked her to consider getting an UBER for the technician. She promised to come back to and never did. I called her again, with no response. She eventually called back to say the technician will call me. The technician called me to tell me he cannot assist me on the day and will only assist me the following day. This meant nothing to me since they have made so many promises that they couldn't keep. Now all I want is for the contract to be canceled. Their operation is run unprofessional. No sense of urgency. I don't they understand that we entrust them with our high valued assets.
1151 replies
21 months ago
MTN Not Being Helpful For The Upgrade.
MTN called me on 24.07.2024 to offer me an upgrade for my contract. I asked specifically that I needed a contract that includes the Samsung Galaxy Watch 7. I was told they do not have package like that.. I accepted the deal and contract was finalized without the watch. I received a phone call from another agent one day later to offer me a contract for a handset together with the watch. Now I am trying to get the contract amended to include the watch. The new contract is supposed to only start on 26 September 2024, so I believe it can still be changed to include the watch. Please assist.
106 replies
30 months ago
MTN suspended my line mean while my account is not over due.
MTN suspending my line on my up to date account.
0 replies
31 months ago
MTN Suspended My Account Wthiout Reason.
My line is suspended. I cannot make calls and my account is up to date. I called MTN four times today and I am not able to get help. Their call center agents are very rude. I spoke to Bongeka Mmiso who was extremely rude. Please, I need to know why MTN is blocking my account when it is not behind.
0 replies
33 months ago
Discovery Insure Not Paying My Fuel Cash Back
I have been calling Discovery Insure since May to enquire about when they will be making payment for the fuel cash back, which i was supposed to get in May. Initially they told me that the payment was blocked due to R40 arrears on the account. I was really puzzled by this feedback because the premiums went through a debit order, which I don't have control over. I was then told that the premiums went up by R40. There was no communication about the increase. Then I was promised that the fuel cash back was going to be paid into my account in the June cycle. This did not happen. Reason given.was.that it was too late when I called in May and that the June payments had already been processed. I was promised I would get the payment in July. Again another false promise. Now I am told that the payment was made in my Discovery Insure account, when I specifically asked them to pay it in my personal bank account. Again I am not able to get the fuel cash back paid into my account because it would take up to 48 hrs to withdraw from my insurance account to my personal bank account. I now need Discovery Insure to pay the fuel cash back immediately to show in my bank account within 5hrs.
300 replies
36 months ago
Warranty Claim Not Being Delivered.
I have made a warranty claim on the battery packs part SMX120BP. Schneider Electric has accepted the warranty claim but is unable to give me the ETA. I have been asking for the ETA for more than 6 weeks now. Loadshedding is really bad currently. I have invested a lot of money in the APC UPS and 4 battery packs. Now I have to go through Loadshedding with no knowledge when I will receive my 4 battery packs.
0 replies
37 months ago
Standard Bank Vehicle Finance Account Refusing To Send Me Account Statements
I have had three vehicle asset finance accounts with Standard Bank since 2016/2017. I have never once received any statements. I have asked many times for the statements, to no avail. I have recently sent an email to every email address that I know in the vehicle finance department and also followed up numerous times. Standard Bank is not able to provide me with the 6 month's statements for my three accounts.
53 replies
40 months ago
LightinTheBox Order Delayed
I placed an order for my daughter for Christmas. I received confirmation that the order was to arrive before Christmas. Then 4 days later received communication that the assigned shipper does not ship to South Africa and that they need my confirmation to use another shipper. I responded immediately to ask them to proceed. They only responded a week later to say they will proceed. The lack of quick feedback has resulted in huge delays and now the order will be late for Christmas for my daughter.
0 replies
Review Distribution
5 Star
3 (14.285714285714286%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
18 (85.71428571428571%)