MS
Muniera S
Active since Aug 2018
8
Reviews
0
Industries
Reviews
8 reviews4 months ago
Isabella-Garcia is a **** !?!
I was so excited when i saw that Isabella-Garcia was available again since using the products last in 2014. BOY was i wrong. i commented on their FB ad and received a phone call on 30 October 2025. I enquired via e-mail when i will receive my debit order as they missed 15 November 2025 debit order date. THe consultant informed me they have to deduct first then the order will be sent for processing. Correct me if im wrong but when i take out a cellphone contract with Vodacom/MTN/CellC i get the phone first then the company deducts later...i accepted this ridiculous argument and asked to have debit order changed to 15 December to deduct the 15th each month. You cannot get into contact with I-G. THe Consultants calls from an 067-number but you cannot call them. THeir systems have been undergoing supposed upgrades since October and its December. E-mail them and you wait years for a response. Note: i have not received any products from I-G since that first phone call 30 October 2025, and it is the 19 December 2025. The morning of 19 December 2025, i received a call from the accounts department and i cancelled my order with I-G. noting that the phone call is recorded. FW to 20 December i received an sms stating URGENT delivery of I-G order to which i told Driver to return to the Sender because i have e-mail proof that since 30 October i have had R332.22 deducted from my account and NO products to show for it. i have subsequently placed a stop order on my bank account debit order and sent a detailed e-mail to info@isabella-garcia.com to CANCEL my order and debit order as per my bank's instruction to cancel with the company. Should I-G continue to try and deliver a product i specifically said i no longer want and debit my bank account, i will be forced to get my lawyers and other parties involved
56 replies
20 months ago
Foschini = NO Store-to-Store transfer
Good day As a loyal TFG customer i was appalled to find out in 2024 that i can no longer take a photo of an SKU-code of an item Ou-of-stock instore or online, walk photo of SKU-code to any branch and ask to store transfer This item from another branch to My Branch of choice?!? So basically Foschini wants me to travel from Western Cape Province to another Province to purchase the item in question??? All of this effort just because Foschini no longer store transfer items from the Foschini-branch that Has the stock, to your store of choice? I recall a few years ago myself asking Totalsports Paarlmall team to store transfer a pair of Nike gym trainers for me and they not only kept me updated with the process but the entire team at Paarlmall delivered & deserves PLatinum stars for their combined team effort. Amongst the stores who provide store-to-store transfers are Truworths, SideStep, StreetFever, Studio88 and many others still provides this Store-to-Store service so why does Foschini no longer provide the Store transfer service for their customers? Make it make sense Foschini and/or TFG-brand in general
0 replies
28 months ago
Woolworths Additional Payment Joke
Good day All i trust you are well. I opened my Woolies account in 2021 and enjoyed the benefits of having access to Trenery, Witchery and other goodies Woolies has to offer. FFW to October 2023 i made a monthly payment of R250 which was more than my monthly instalment and thought that was that. However by October 19th i started receiving old school sms notification messages stating "AN Additional payment of R73 is outstanding on your account". Since i pay more than what is expected of me per month, i ignored the sms messages. Then i received an e-mail stating something along the lines of " an Additional payment does not mean your monthly instalment will be less. this amount owed is additional to your instalment. Anyhoo, i made a payment of R400 November 14th Which should clear my account this only leaving my monthly instalment of R69;99 as my balance at November statement date was R0.00. im always playing around on my banking app and when i logged onto my banking app to saw that i had an Account in Arrears notification - missed an instalment. You can imagine my surprise when i saw that Woolworths had listed me with Experian. I took it upon my self to make a payment R250 on 14 December 2023 which after the monthly charges deducted left me with R140.50 credit. i asked the Adderley branch staff to transfer the credit to a gift card. i was telephonically informed by the Head office call centre agent that the Paid Up letter will be generated the following day which is today 21 December 2023. i was told to make a curtesy call to follow-up on this letter and the escalation to Bureau dept. I called today and was told this paid up letter will only be generated within 7 working days and automatically e-mailed to me. Since finding out that ive been listed over a ludicrous R73, i took it upon myself to register myself with all 5 credit bureaus of which TransUnion is the only bureau to have found evidence to support my Dispute. Woolworths financial services, Bureau department have been copied into ALL credit bureau e-mails. Woolworths has not done a single thing to assist me with this incorrect listing. Either someone at Woolworths needs to sign a warning letter or they need to provide staff with proper service. because the reasons for my listing ranged from i missed an instalment in 2021 and yet i bought a house in 2022. Which would not have been possible if i missed a payment in 2021 so that means my credit was good..? Why was i only listed in November 2023 with an amount of R73 owed showing across ALL credit bureaus. This is beyond poor customer service. How many other customers have been incorrectly listed by Woolworths since November 2023 then none of the staff can either assist you properly, place you on hold just for the call to cut and nobody RETURNS your call??? Fix my incorrect listing as in yesterday and help me with getting ALL 5 credit bureaus to update my profile. THIS incorrect listing will affect my credit score and profile for the next 24 months/2 years because of A) someone at Woolworths mistake and incompetence to correct the mistake and B) Lack luster assistance with taking adequate action to FIX this mistake
0 replies
63 months ago
Disgusting treatment from Shop Owner - Little Ruby?!?
Firstly i would like to say that i have been a fan of this store since 2017. Michael and his staff always assisted you with a smile and friendly banter and you left the store with smiles from Michael. this review does not even deserve one lonely star, it deserves way less in all honesty. Sometime between 2018/9, the Owner, Michael, changed his trading hours from 10 am until 14h00 pm THEN he introduced a minimum bulk buy spend amount of R2000 per customer was introduced late in 2019 and current. Numerous customers mentioned that he now Only allows a Certain number of customers in the store. i did not have a problem since im in CBD before 6am. On the 9th February 2021, i walked from the office building to Little Ruby and at 06h20 am i was #2 in the queue. A brother and sister duo who travelled all the way from Wellington to be first in-line was before me. we were joined by a muslim lady and 4 other individuals patiently waiting for Michael to arrive at 8 to distribute the numbered ticket slips he hands out to customers in the queue in order for the customers to come back at the time shown on the numbered slip. At 8am he showed up and opened the store went inside to get the shop ready for the day ahead. Shortly after arrival he exited the store and informed the brother and sister duo that he informed them the previous day He Will Not do business with them and refused to explain himself any further than that one-liner. He proceeded to hand me ticker #1. While the brother and sister calmly and respectfully approached him to ask if they did or say anything wrong the previous day and his answer was "No i dont want to do business with you, i dont need your business thank you. All 10 of the customers in the queue received numbers and Michael went back inside the store. the sister was in tears and the brother stood a little distance from her trying to cool down. i approached her to relay my sympathies as he was totally disrespectful in the manner in which he spoke to them and would not even allow them a Reason as to why they will NOT be assisted. after that scenario, two coloured women, i guess dressed never-mind in societies eyes approached the store at 08h30 and Michael REDIRECTED them to his brothers store in Market street. He did the same with the two african ladies. When those two customers left, a coloured lady received a ticket as well as 2 coloured boys ALSO received tickets which they took and left. He redirected the two coloured ladies who approached after the two previous ticket giveaways, to his brothers store as well. i dont if he was cherry picking customers based on their appearance or dresscode and if he does then that is the worst business ethics ive seen to date. 09h30 came around and myself and the muslim lady (with husband) were allowed in the store. HIS Assistant then informed me im not allowed to take photos. and i asked her if i could look at my old photos in my gallery with markings of what i wanted to buy. SHE INSTRUCTED ME to show her the photos WHICH i proceeded to do at each display. While she was busy co-ordinating my items i received an sms from my ASD to log onto the departmental Whats App group to acknowledge that i am at the office today which i did. When we reached R800 Michael told us (me and his assistant): "Stop, i know what you are doing". Walked around the counter towards me and asked me to:" YOU NEED to Leave my business as you were told not to take photos and you are still doing it. i do not want to do business with you, please leave". i proceeded to explain that it was HIS ASSISTANT told ME to show her the photos at each display. That i was NOT taking photos at all as i was informed upon entering by his assistant of the "no taking photos rule". Secondly the muslim couple next to me were witnesses that i DID NOT TAKE PHOTOS in his facility - we were literally rubbing elbows so HIS ASSISTANT, the muslim couple and MICHAEL himself could see onto the very big screen of my Samsung Galaxy S8 screen - no photos were being SENT or TAKEN whilst in the store. THIRDLY he could check his CCTV cameras for footage to prove that i did NOT take any photos NOR did i send them to anyone on WHATS app - First he accused ME of TAKING PHOTOS, In the very next breath, Michael's story changed to YOU ARE HELPING THEM (being the brother and sister duo). i was subsequently escorted out of the store, like a common thief, without Michael even trying to hear me out. I was by no means rude or aggressive, my tone was calm as i was trying to explain myself while being escorted out of the shop by Michael. In all honesty this business and the minimum spend of R2000 has gone to his head as he used to be the friendliest, most open and inviting Business Owner ive ever come across. its really easy for him to tell me who only wanted to spend R2 500 "that he did not need my business. if you multiply 2K with 12 people (some even had 4k+ on-hand), he truly CAN say that he does not need my business as he is breaking the bank. He has ALWAYS helped me himself or assigned a capable assistant to me and i was greeted with a smile and friendly banter. THIS Is not the Michael running Little Ruby at present. and that itself is a shame to say the least. Surely i cannot be the only person who has experienced this sort of treatment from the Little Ruby owner. i hope this review helps open up the can of worms that is Little Ruby.
0 replies
70 months ago
Sidestep Head Office next level customer service
on Monday 13 July 2020, i called Sidestep Head office regarding the Asics Mexico Onitsuka 66 "Oatmeal". firstly the customer service department's friendly and willingness to help me find this shoe on their database was unexpected. The call centre agent took my details and informed me that she would call me back once she has found the shoe. exactly an hour later i got a call from the call centre agent. She had found the very last size 7 and i enquired about payment as their website does not allow you to add the item to a shopping cart and proceed to payment. The call centre agent informed me that she would transfer me to their finance department who would then proceed with the payment and delivery arrangements. The agent in their finance department informed me that he would contact me on Whats app where he would send the invoice containing payment details. i received the invoice and paid the total amount reflected on the invoice. i sent the proof of payment to the agent on whats app who informed me that payment would take a day to reflect and he would contact me the next day. Fastforward to tuesday, 14 July 2020, the agent responds on Whats app that the payment has cleared and he will contact the branch to get the parcel ready to be collected and shipped. on 15 July 2020 i received 3 photos, one photo of the shoes inside the box, one photo of the shoe box and the final photo of the Dawn Wing shipping receipt. Today 17 July 2020 i just received my parcel and the shoes are everything i wanted and more! i would like to thank the call centre agent as well as the finance agent who assisted me in my request. This sets the bar very high for all shoe-stores throughout South Africa. i will am definitely looking forward to doing business with SideStep Head Office in the future. Thank you so so much!
0 replies
70 months ago
Clicks Wellington + Clicks service team = incompetence
Kindly note on the 11th of May 2020 I received an e-mail stating my parcel was ready for collection at Wellington Market street Clicks branch. parcel # OFT1T94299879. Tax invoice number 200504-001-0283. Upon arrival after the Store manager, checked the system, she informed me that the parcel has not been delivered even when I showed her the text message from Pargo containing the pin code and I should return at a later stage. I e-mailed customer service who instructed me to go back to the store as the parcel was delivered and if the branch manager claims the parcel is not there yet again, I should insist she. Call Customer service..i went back to the store the next day.the store manager called customer service and an slight argument occurred on the telephone and when she hung up, I was told to give my details, as staff would look for my parcel again and IF my parcel is not located I would be able to take products ordered one From the store at the same price. 14 May 2020 I received a Reminder sms to collect my parcel. i went to the store and was told my parcel was not delivered and according to customer service no such parcel was dispatched.this is a waste of my time and petrol to commute to and from Clicks with no parcel to show.i want a full refund as soon as possible. i refuse to go back to Clicks Market street and I will never have any parcels delivered to that branch again. 19 May 2020 I received another collection e-mail and reminder text with pin code to collect. I Do Not Want this parcel and I want a full refund by close of business. I have never had an issue with branch parcel collections until you or Click market square got this completely. To date Clicks service team has royally messed up this straight-forward refund and ive received a call from Pargo who cannot help me as the parcel never left their facility. No parcel and no refund to date. Thank alot Clicks Wellington and Clicks service team in general
0 replies
75 months ago
Pathetic online service
On the 15th January 2020 I bought into the special buy x2 Mitchum deodorant for R49.99 package deal, of which I bought 3 on the Dis-chem website.On the 16th January 2020 I received a phone call from Dis-chem Canal Walk to inform me that the assistant had called various branches and could not find the product to fulfill my x3 items, claiming the product is out of stock.she asked me if I would prefer a refund and I agreed to the refund.Fastforward to 4th February 2020 and the refund is yet to be processed.this is 14 business days AFTER I was informed of the refund to be processed.i have called Dis-Chem Canal Walk on numerous occasions to enquire about the pending refund and I was first informed I would receive feedback on the 3rd February 2020.when I tried to call thrice on the 4th February 2020 my calls were transferred to the Dispensary and each time the calls were transferred back to the Online department the line was cut.if this is how utterly pathetic Dis-chem wants to do business then I shall do my annual bulk buy shopping elsewhere from 2021.But first I want the refund that is due to me
0 replies
93 months ago
Thanks for nothing
I have heard many rumors about Takealot.com's service delivery & lack of customer service but did not pay any attention to the g****vine.Until I ordered 2 Royal Comfort goose feather & down pillows on the 15th August 2018.i received my order Friday 17th August 2018.that is where my satisfaction stops.i opened my package, covered the pillows in pillow sleeves.just to go to bed, lay my head on the brand new pillows and feeling as if there was no pillow.the pillows went as flat as a washing board.its safe to say that I woke up with terrible neck & shoulder pain the next morning.i then uncovered the pillows,wrapped them in original packaging and cellotaped everything up.due to the website stating that it's the customers responsibility to ensure the safety of the packaging during transport.i logged a return request stating the item was faulty because frankly it was faulty.nobody spendsover R300 on pillows just to have them basically deflate into cheap knock offs.after Takealot reviewed and tested my order, they declined the refund due to the following reasons: 1.The Item is in the original packaging 2.no visible user damaged, 3.Item is defective / hair found on the pillow. My pillows were delivered on the 29th August 2018.im stuck with items that are not up to standard and that I obviously dont want.my puppy wont even sleep on the pillows-that is how uncomfortable they are.thank you kindly for nothing Takealo.com.
0 replies
Review Distribution
5 Star
1 (12.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
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1 Star
7 (87.5%)