MF
Miriam F
Active since Sep 2018
24
Reviews
0
Industries
Reviews
24 reviews1 month ago
Appalled by the customer service
Utterly disgusted and appalled by your call centre agents. I canceled a policy and the debit order went off now im told there is nothing they can do to help me This is why people drop the calls when call centre people.phone us
212 replies
4 months ago
Great to Excellent service
LETTER OF APPRECIATION FOR GREAT SERVICE To Whom It May Concern, I would like to formally acknowledge and commend Mahlatse Mlambo for the excellent service provided. Mahlatse has consistently demonstrated professionalism, dedication, and a strong commitment to customer satisfaction. Throughout our interactions, Mahlatse displayed exceptional communication skills, efficiency, and a genuine willingness to assist. The level of service delivered not only met but exceeded expectations, reflecting positively on both Mahlatse and your organisation. I spent 2 days with several consultants and eventually when I was connected to Mahlatse I felt safe that I will get the information I needed. What's more, I ran out of airtime and it was less than 5 minutes that Mahlatse returned my call. She was patient and understanding of my situation It is refreshing to encounter an individual who approaches their work with such enthusiasm, reliability, and integrity. Exceptional service like this deserves recognition, and I would like to extend my sincere appreciation. Thank you, Mahlatse, for your outstanding service. Your hard work is truly valued. Mahlatse gives us hope for Banking with FNB. You truly are a GEM for the bank
53 replies
5 months ago
ACDC LED Torch 3.7VDC
The ACDC LED Torch 3.7VDC is a definite buy for those dark nights. A 5 star rating is an under rating for the torch . Who needs lights when you have the ACDC LED Torch. A definite must for every household.
53 replies
5 months ago
Bad decision
Worse choice I ever made. They take your money they don't pay your creditors and when the creditors call you about the arrears they tell you please call your creditors and make arrangements to pay them What happens with all the money you pay them Now you stuck with paying debt busters and paying your creditors .how lawful is that. When you call them they tell you to wait for 5 days for response and they never respond.
53 replies
9 months ago
Outsurance is really on top when you talk about customer service
Outsurance is really on top when you talk about customer service. Also they keep their promise. I am a returning outsurance client . Thankyou outsurance. They go beyond the slogan Simpler Better Faster. Outsurance on the forefront when it comes to protecting our assets and ensuring we deliver on their promise the after care service is just as great. Thankyou Outsurance
56 replies
16 months ago
False information
I've loaded a query and I still have not received feedback. Quick to sell you a product but so so bad to give you info. They wait for you to pay for a few months and the. Make it difficult to cancel it cause you don't want to loose the money That's bad
56 replies
16 months ago
Groceries gone missing
Hello . Is it legal for Makro to take your cash . Claim they gave your groceries to the courier guy and still not be able to trace your groceries after a month and A half . 27 queries and no help. Is that not *****ing
56 replies
16 months ago
Terrible service
Terrible service. I cannot get one consultant to trace and order I placed on November. Order still outstanding. Quick to take the cash terrible with follow up. What happened to training call centre agents
168 replies
17 months ago
Disgusted
I've only been on the program for 2 months it's for my dad but I am so disappointed regretting I ever took out the plan. Firstly the people they have on the customer services should be replaced . Pathetic. Secondly false advertising . What you get told you get and what they give you is total opposite. They are just as bad as one plan. Everyone just wants a sales so the company can get money. I think the ultimate goal with Dischem is so that they can get pensioners to shop there with the supposed discounts. It's beyond pathetic you guys should really consider closing shop is this how you operate. As for Kaeolo the people that manage the fund you guys have poor customer service. Every time I call for help they tell me read the brochure or check the website. Product knowledge is bad. Do you not train your people
112 replies
Review Distribution
5 Star
5 (20.833333333333332%)
4 Star
2 (8.333333333333334%)
3 Star
2 (8.333333333333334%)
2 Star
0 (0%)
1 Star
15 (62.5%)