SM
Sipho M
Active since Oct 2018
22
Reviews
0
Industries
Reviews
22 reviews6 months ago
OUTsurance says caring for my critically ill child means my home was ‘abandoned’
OUTsurance is refusing to pay for a theft/break-in at my insured property. Their reason: they say the house was “vacant/unoccupied for over 60 days,” so it’s not covered. Their dispute manager (Fay Khan) has now told me the rejection stands and the internal dispute process is “completed.” Here’s why I am escalating this publicly: 1. The property was NOT abandoned. It is our family home. 2. The only reason it was not being slept in at night was because my son — the person who lives there — became critically ill and was hospitalised. He almost died. We had a genuine medical emergency. 3. We were still actively taking care of the property: cleaning it, checking on it in person, showing it to potential tenants/buyers, and asking neighbours to keep an eye on it. We were doing everything possible to keep it safe and occupied. 4. We were transparent with OUTsurance throughout. In other words: this was a temporary medical crisis, not abandonment. Despite all of this, OUTsurance is treating “temporarily unoccupied because your child is in hospital” the same as “you walked away from the property and left it empty.” That is not reasonable and not in good faith. The message I am getting as a paying customer is: if your child is in a life-threatening condition and you leave the house to care for them, OUTsurance will use that against you to avoid paying. I am asking OUTsurance to: • Reconsider the repudiation, • Acknowledge that medical necessity is not abandonment, • Apply compassion instead of hiding behind a clause. If this is final and this is how OUTsurance treats families in crisis, the public deserves to know.
266 replies
14 months ago
Bulelwa was of great...
Bulelwa was of great assistance (a dream)
53 replies
19 months ago
Trash tracking service
Damn useless bunch of people who installed a non functional tracking device that I’m being charged for after waiting for ages for an installation. 3 weeks later and I still haven’t been assisted . If anything happens to this vehicle, it’s on you… I swear.
106 replies
19 months ago
Nerissa is A1
The agent who assisted me was great . Her name is Nerissa
0 replies
24 months ago
Beetle Blues: Navigating the Turbulent Road with Auto Champions
Dear Auto Champions Management, I hope this message finds you well. I am writing to express my deep dissatisfaction and frustration regarding the 2015 Red VW Beetle I purchased from your dealership on December 22, 2023, with financing through MFC. Since the purchase, the vehicle has presented significant issues, leading to multiple breakdowns and substantial inconvenience on my part. The troubles began around January 15, 2024, when warning lights illuminated, resulting in the car losing power and ultimately shutting off while in operation. Understandably concerned, I promptly contacted Auto Champions for assistance with the necessary repairs. I appreciate the swift response and assistance provided by Thapelo Ledwaba, which enabled me to resume driving. However, the respite was short-lived. As soon as mid-March 2024, the vehicle experienced another breakdown while in motion. Following this incident, the car was towed to VW for diagnosis, the details of which are attached for your reference. Subsequently, we shared the diagnosis with Thapelo on April 3, 2024, in the hope of receiving assistance in resolving the gearbox and CV joint issues, which I believe should have been identified during the roadworthy assessment conducted prior to purchase. Regrettably, despite my earnest efforts and repeated attempts to seek resolution, I have been left waiting for over two weeks without any concrete progress towards resolving the aforementioned issues. I must dispute the fact that we've been waiting on the dealership for over 2 weeks; the car has been broken for over 6 weeks, thus causing major financial loss and distress. This prolonged delay has caused significant inconvenience and financial loss, as I have been unable to utilize the vehicle for essential tasks, including work commitments. My partner, Ntandose, has been particularly impacted, as the inability to access reliable transportation has hindered her ability to fulfil work obligations, resulting in substantial financial strain. I implore you to recognise the urgency and severity of the situation and take immediate action to rectify the defects and deficiencies present in the vehicle. Given the recurring nature of the issues and the potential safety hazards they pose, I believe it is imperative that Auto Champions assumes responsibility for the necessary repairs and compensates for the inconvenience and financial losses incurred as a result of these persistent mechanical failures. I kindly request a prompt response outlining the steps you intend to take to address this matter and restore confidence in the integrity of your dealership. I trust that you will prioritise customer satisfaction and strive to uphold the standards of excellence synonymous with the Auto Champions brand. Feel free to request any communication/emails to prove the aforementioned and the fact that the warranty is only willing to cover a portion of the claim as communicated to Thapelo (with evidence). I hope this issue will be resolved this week before we take further actions.
0 replies
25 months ago
UNSUCCESSFUL VERIFICATION (Department of Home Affairs is currently offline. Please try again later.)
I and several other users of the platform have not been able to logon to the platform to try and sort out our business admin therefore potentially affecting our potential to make a living due to the below error that I presume might have been caused by a system change that has DHA(Department of Home Affairs) link/integration that is clearly no functional. Please fix this because we need to work and the lies your call center agents are telling us are annoying because some of us are tech professionals people and we know that there's nothing wrong currently with DHA. UNSUCCESSFUL VERIFICATION Department of Home Affairs is currently offline. Please try again later.
0 replies
25 months ago
UNSUCCESSFUL VERIFICATION (Department of Home Affairs is currently offline. Please try again later.)
I and several other users of the platform have not been able to logon to the platform to try and sort out our business admin therefore potentially affecting our potential to make a living due to the below error that I presume might have been caused by a system change that has DHA(Department of Home Affairs) link/integration that is clearly no functional. Please fix this because we need to work and the lies your call center agents are telling us are annoying because some of us are tech professionals people and we know that there's nothing wrong currently with DHA. UNSUCCESSFUL VERIFICATION Department of Home Affairs is currently offline. Please try again later.
0 replies
25 months ago
Refuse to cancel policy sold using false info
Innovation group refuses to cancel a policy(IRM000634) that was sold to me using false information. I was told that my warranty plan has expired but they disregarded the fact that my my motor plan is still active and therefore I don't need the policy they sold to me so I decided to call customer service on the very same day I was ******* into this contract only to find that all the agents refused to assist me. I spoke to Craig and a few other agents who insisted that Innovation Group would like to employ me to follow up on my cancellation at least 24 hours from when I requested the cancellation because this policy somehow went into a black hole that doesn’t have a workflow, and no one can cancel it. Craig also mentioned that I should expect a call from a client servicing team leader Nkateko or Ellen who would apparently call me the next day to process my cancellation request when my application resurfaces from the unreachable black hole because I refused to use my resources following up on this issue continuously. I need cancellation confirmation as in yesterday because I really will not take kindly to my account being *****ulently debited on the 25th of this month due to your *********** staff.
168 replies
45 months ago
Ghost policy
I called in to cancel a policy that debited R478,60 that I knew nothing about (never even seen the policy document) so I requested a cancellation and a refund then the agent told me that I won’t be receiving a refund. I still haven’t even received proof of cancellation to show that these people have never sent me anything regarding this policy.. I don’t even know the policy number . Please just verify that I don’t owe you anything and assure me that you won’t be debiting my account anymore because I don’t like how you guys conduct business
1339 replies
46 months ago
Administration nightmare - iwyze & pineapple
iwyze and pineapple coordination is probably the worst thing to ever happen to insurance claim administration. They will go up and down claiming to sort out a simple pothole damage claim for weeks without effective communication to the client. I literally had to personally communicate with the assessors etc because I am basically my own "dedicated claim handler" and I am definitely not having a "fine apple day" for almost a month now from just a simple pothole and pure incompetence from both parties.
134 replies
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