SC
Shannon C
Active since Oct 2018
19
Reviews
0
Industries
Reviews
19 reviews9 months ago
Extremely Disappointed – Ongoing Issues for 4 Years with No Resolution
I moved into my home in 2021 and was provided with a Defy SteamCure 2-in-1 Washer/Dryer. From day one, the machine had issues, the LCD screen was faulty, and Defy had to replace the motherboard. Unfortunately, that was just the beginning of years of ongoing problems. Since then, Defy has been out to repair this machine twice a year, every year. Despite repeated visits and "quick fixes," the machine consistently breaks down again within a few months. Both myself and my estate manager have repeatedly advised Defy that this machine is clearly defective and should have been replaced from the beginning. Now, four years later, Defy is asking me to pay for repairs even though the history of ongoing issues clearly shows this machine was never functioning properly in the first place. It is absolutely not normal for any appliance to need servicing this frequently. If the machine had been replaced in 2021, I wouldn’t be writing this review. Instead, I’ve been stuck in an endless loop of breakdowns and temporary fixes, with no accountability from Defy. A washing machine should be reliable, and this experience has been anything but. I recommend anyone considering this model or relying on Defy support to think twice.
0 replies
21 months ago
Clement is a legend!...
Clement is a legend! He helped me cancel my insurance with the car i just sold and gave me a quote for a possible car that i am going to purchase.
58 replies
22 months ago
Horrible appliances
I currently have a Defy washer and dryer. This washing machine has been giving me issues since day one. Its either the drum doesn’t spin, the dryers stops working or the motherboard needs replacing. Everytime defy comes to my house to service the machine its always quick fixes. Now my dryer does not work and no one knows what is wrong with it. After all of these issues why is this washing machine not being replaced? Clearly there is something wrong with this washing machine if you have to keep coming to place to fix something on this machine.
53 replies
22 months ago
Horrible service
I currently have a Defy washer and dryer. This washing machine has been giving me issues since day one. Its either the drum doesn’t spin, the dryers stops working or the motherboard needs replacing. Everytime defy comes to my house to service the machine its always quick fixes. Now my dryer does not work and no one knows what is wrong with it. After all of these issues why is this washing machine not being replaced? Clearly there is something wrong with this washing machine if you have to keep coming to place to fix something on this machine.
0 replies
28 months ago
Ram couriers - the worst
RAM Couriers are the worst. I have purchased something on the 28th and today (05/01/24) i got an SMS that my order was on the way. When I checked my delivery address RAM had an incorrect address which was technically across the road. So i gave them a call to advise the driver. They said unfortunately they cannot deliver it to me as the package needs to go back to the warehouse before it can be sent out again with the correct address. Like some of us are expecting important packages and I told them it’s really important and i will even pay extra. Like you should really look into weekend deliveries or allow us to pick it up because it’s really inconvenient to wait for Monday. Unfortunately now Monday is abit too late.
128 replies
33 months ago
disgusting service from service provider
I have set up a debit order on my services that I have with 1-grid. At 1st they used to debit my account before payday, I have reached out to them and they have changed it to the 7th day in the month. After doing so they have suspended my account due to non payment yet they have not debited my account. I have never had these issues with my previous service provider.
0 replies
34 months ago
Poor customer service from pre-owned vehicle sales manager
I have been taking my car to Hyundai Somerset West for years and this has to be the worst service I have ever received. About a month ago i called the dealership because I needed an evaluation on my car. They advised I speak to Justin Swarts. It took me 3 days to get a hold of him. I left messages and he never called back. Eventually when we spoke he asked me to whatsapp my details and he will send me the evaluation. I reached out 3 days later and he said that he sent to me but he was obviously lying. I have been following up with him twice every week and he has been ignoring me and blue ticking me on Whatsapp. I even emailed the dealer principal and he aswell has not gotten back to me. For Justin to provide a poor service is disgusting for a manager. You giving this branch a bad name. Anyway i will be taking my business to Hyundai in Stellenbosch.
0 replies
49 months ago
Statement
I recently upgraded my mtn contract and all i need is a statement for my next instalment because my next debit order includes my monthly instalment + prorata + penalties. They keep telling me to use the app however i cannot use it as i do not use my mtn sim card. Like can nobody assist me?
0 replies
53 months ago
Still waiting for e-ticket from travelstart
I have booked my plane ticket on the 26th for a flight from Cape Town to Durban at 7:00 AM on the 8th of december. I have reached out via whatsapp and contact form no reply. I need my e-ticket, the money has gone through but i have not received my e-ticket. How am i going fly to durban nextweek?
0 replies
53 months ago
Still waiting for e-ticket
I have booked my plane ticket on the 26th for a flight from Cape Town to Durban at 7:00 AM on the 8th of december. I have reached out via whatsapp and contact form no reply. I need my e-ticket, the money has gone through but i have not received my e-ticket. How am i going fly to durban nextweek?
0 replies
Review Distribution
5 Star
3 (15.789473684210526%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
16 (84.21052631578948%)