SC
Shannon C
Active since Oct 2018
10
Reviews
0
Industries
Reviews
10 reviews11 months ago
Extremely Disappointed – Ongoing Issues for 4 Years with No Resolution
I moved into my home in 2021 and was provided with a Defy SteamCure 2-in-1 Washer/Dryer. From day one, the machine had issues, the LCD screen was faulty, and Defy had to replace the motherboard. Unfortunately, that was just the beginning of years of ongoing problems. Since then, Defy has been out to repair this machine twice a year, every year. Despite repeated visits and "quick fixes," the machine consistently breaks down again within a few months. Both myself and my estate manager have repeatedly advised Defy that this machine is clearly defective and should have been replaced from the beginning. Now, four years later, Defy is asking me to pay for repairs even though the history of ongoing issues clearly shows this machine was never functioning properly in the first place. It is absolutely not normal for any appliance to need servicing this frequently. If the machine had been replaced in 2021, I wouldn’t be writing this review. Instead, I’ve been stuck in an endless loop of breakdowns and temporary fixes, with no accountability from Defy. A washing machine should be reliable, and this experience has been anything but. I recommend anyone considering this model or relying on Defy support to think twice.
0 replies
23 months ago
Clement is a legend!...
Clement is a legend! He helped me cancel my insurance with the car i just sold and gave me a quote for a possible car that i am going to purchase.
1 reply
29 months ago
Ram couriers - the worst
RAM Couriers are the worst. I have purchased something on the 28th and today (05/01/24) i got an SMS that my order was on the way. When I checked my delivery address RAM had an incorrect address which was technically across the road. So i gave them a call to advise the driver. They said unfortunately they cannot deliver it to me as the package needs to go back to the warehouse before it can be sent out again with the correct address. Like some of us are expecting important packages and I told them it’s really important and i will even pay extra. Like you should really look into weekend deliveries or allow us to pick it up because it’s really inconvenient to wait for Monday. Unfortunately now Monday is abit too late.
1 reply
36 months ago
Poor customer service from pre-owned vehicle sales manager
I have been taking my car to Hyundai Somerset West for years and this has to be the worst service I have ever received. About a month ago i called the dealership because I needed an evaluation on my car. They advised I speak to Justin Swarts. It took me 3 days to get a hold of him. I left messages and he never called back. Eventually when we spoke he asked me to whatsapp my details and he will send me the evaluation. I reached out 3 days later and he said that he sent to me but he was obviously lying. I have been following up with him twice every week and he has been ignoring me and blue ticking me on Whatsapp. I even emailed the dealer principal and he aswell has not gotten back to me. For Justin to provide a poor service is disgusting for a manager. You giving this branch a bad name. Anyway i will be taking my business to Hyundai in Stellenbosch.
0 replies
57 months ago
Kiara Govender called me and made sure everything was sorted out for me
Kiara Govender called me and made sure everything was sorted out for me. Thank you so much!
1 reply
69 months ago
Pathetic service
Phone and internet line has been down since Monday. I have logged a call with them on Monday Morning saying that i need this sorted out urgent as i work from home. now i have to take leave till i have internet again because we are not allowed at the office.
0 replies
75 months ago
Still waiting for a call
Been without internet from yesterday, they keep telling me that it is with the maintenance team. If no one has called me by now when? if i am without internet, which means i cannot make money.
4 replies
77 months ago
Worst ISP ever!
I was moving apartments on the 1st of Feb, On the 27th of Jan i logged a case with homeconnect to move my line and activate on the 1st of Feb. I plugged in my router and fibre on the 31st of Jan (Day early). i called Home connect and they said they will ask Metrofibre to activate for me. I followed up later that day and they said that metrofibre was not getting back to them. on the 1st of Feb myself and Homeconnect where troubleshooting because metrofibre said they cannot see my device. We realized that the broadband and service light was off. Homeconnect then logged it with Metrofibre stating that these lights were off. I then called metrofibre and they said that there is a fault and a tech needs to come and fix it. I advised Homeconnect about my conversation. Customer service from Metrofibre called me and also told me that homeconnect specified that my activation is to take place on the 18th of Feb and not the 1st of Feb. Thats another reason they did not activate. I called Homeconnect this morning and told them to log it with metrofibre that a tech needs to come to my place to fix the line. I then called at 5PM and the agent said that she has to log it again because she logged it wrong. This is the worst service ever received. how long does it take to activate a line? i am a consultant that works from home and now i lost out on 3 days of work, tomorrow will be 4 because im guaranteed it wont be sorted out. Guys if i cant work i dont get paid from my clients which results in not paying my bills.
4 replies
92 months ago
Webafrica LTE Deal horrible speed
I have received my 100GB LTE package from Webafrica on the 12th of November 2018. I have plugged it in and after an hour the light turned blue. I have tested the internet speed and i am getting 1MB download and 1mb up. i have opened a ticket and they have asked me to reset the router and leave it on for 48 hours. After 48 hours i have tested and my speed is still the same, sometimes even worse. I cannot work as this is too slow for the work i am required to do. i have logged on to the router and i and getting 4 bars out of 5, Sometimes i get 5/5 bars. I have logged another ticket with webafrica and they have asked to to do an online test and send it to them. Which i have done. They have then told me that since LTE is signal based they cannot guarantee speeds. I honestly think this due to the congestion as i am getting full signal according the the signal bar. If this fault was due to signal i should be getting 1 bar.
1 reply
93 months ago
Getbucks - EFT payment taking too long
I am disappointed with GetBucks. I have applied for a loan on the 14th Oct. It was approved on the 15th. Money was transferred into my getbucks wallet on the 15th. I then transferred it to my bank account via EFT on the same day. Now it is the 18th of Oct and it is still not reflecting in my bank account. When i called them they said there isn't anything they can do for me and i need to wait. To be quite honest if i knew it was going to take this long i should of just waited for my Salary end of the month.
4 replies
Review Distribution
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2 (20%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
8 (80%)