TM
Thembani M
Active since Nov 2018
8
Reviews
0
Industries
Reviews
8 reviews1 month ago
Unauthorised consent
I also received a call from this company a few minutes ago, and now I have just received a message that I have consented to request my credit report. I want to know how they get access to my Identity number. How is this even possible with the POPI Act? Their number is 0770969312.
0 replies
22 months ago
Nike SA Online Horrible Customer Service
I bought shoes for my daughter as a gift online, but they were delivered late. When we realized the fit wasn't right, we logged a return on June 10, 2024. Today, July 4, 2024, after several escalations and eventually having to call the courier myself to arrange for the collection, the Nike representatives still expect me to wait another two weeks for the refund to be finalized once the shoes are back at the warehouse. It's unclear how long that will take. If you plan to return anything to Nike for a refund, expect the process to take two months. Despite escalating the issue, you'll waste your time and money, and they still won't care about you as their so-called valued customer. By Local. I am only getting Bathu sneakers from now on.
0 replies
58 months ago
Nedbank, the worst bank in S.A.
Nedbank is the worst bank in the country. Issue 1: I logged numerous tickets years ago to have my card replaced. My card was sent to different branch for me to pick after I went to the Sandton branch many times to ask why the notification for when my card is ready wasn't sent to me and found out that they have another system that has an incorrect cellphone number I don't even know where they got it from. I asked that this be correct, till today it hasn't been fixed. Issue 2: The address on my Nedbank statement is incorrect, they have the correct details and I again went to the bank to have this corrected and fail the FICA verification because my statement account holder for my border corporate of where I reside has additional information. I used other statements which according to them also failed the FICA verification at the branch, I got so annoyed at continuously trying to resolve this that I left it as it was. Issue 3: I finally got a card replacement done without receiving a notification that it's ready but by giving them their max number of days for it to be at the branch also years ago. The card didn't work and I told them this while at the branch and this was never resolved even after they logged a call. I have been depending on cellphone banking, internet banking and their Nedbank money app. Issue 4: I received some funds into my account today and a lady from fraud calls me to verify that it's me and I give all the verification information she requested. Later I realise my immediate transfer hadn't gone through, they reversed it. Then I called the contact centre four times during which they blocked my cellphone banking, then my banking app and finally internet banking. I must now spend more of my money wasted on calling them to resolve my problem to go to the branch to have them unblock my profile since it has also now been locked.
0 replies
72 months ago
InsuranceBusters Claims Nightmare
I logged a insurance claim with insurance busters immediately when I got the news about my retrenchment. This was in March. I sent all the required documentation for the claim before my last day of employment. I made countless phone calls for feedback on my claim but Luchion Williams and team never seem to have feedback on my claim and that's if I happen to even be able to reach Luchion who was almost always on a tea or lunch break, he couldn't even be bother to call me back until I informed his colleagues that I wanted to escalate him. This went on for weeks until Luchion finally decided to respond on the 22nd of April after I called him telling me that they have difficulty processing my claim because they can't reach my previous employer. I then made the necessary arrangements to get this resolved by calling them and emailing them myself though the email was already present on my certificate of service provided by my previous employer. I then starting calling Luchion again beginning of May since I had been informed that the approval would take a month at most. This was again a pain because I could never reach Luchion who was either in a meeting, on another call, on a tea break or on a lunch break and didn't return most of my calls, Eventually on the 8th May after he called me back and I insisted on a written confirmation of the approved claim did I finally received a poorly written "approval" of my claim from Luchion. On the same day I asked how I would get confirmation that my debt is being paid monthly by insurance busters but got no response. I sent another email on the 15th May but yet again no feedback. So I started making more phone calls and yet again I had to mention escalation before he could return my calls. I requested the confirmation that the payment would be made on time (the 20th of every month) to which he said yes but this wasn't done and for my policy schedule detailing the sum that would be paid which Luchion said he would email to me on the same day but never did. Today, the 26th May I receive an email from Lunchion after having asked again for the confirmation that the payment is made that in order for them to release the payment they need my bank statement. This is obviously news to me because every single time I eventually spoke to him he didn't tell me the full story of what the version of events would be and what exactly was needed from me until it was like now late. I wish I had done a little more research before choosing insurance busters to avoid all of this. I would never recommend them to anyone needing insurance because they definitely DO NOT hold up to their end of the deal despite you having been paying them on time for the cover you have to beg to receive when it is time to pay up. This is the worst company I have had the displeasure to dealing with.
0 replies
123 months ago
Not getting the service I am paying for
Since last weekend all the premium channels are giving me a error message about the weather or my installation. This is the third if not forth time I am faced with this problem. I usually report it via Facebook to dstv and twice was this fixed by the technicians. I even recently paid another installer to do a realignment of my dish since they kept insisting that the problem is with my installation. What I don't understand is how is it that only the dstv premium channels are not playing at all but the compact ones are. My catchup isn't getting updated with anything recent. They claim it's the installation or my explora but then why are the compact channels not affected by all this? Does it not make sense that every channel be affected if it's truly is the installation or explora. My biggest frustration is now I am paying for premium service that I am clearly not receiving back. They will blame anything else for the problem that isn't the issue and force me to spend more of my money due to their incompetence. On top of all this the premium is going up and as it is now I have no idea what I am paying for?
75 replies
125 months ago
MTN Stealing airtime and data
I have been continuously loading airtime and data bundles on my phone that keeps mysteriously vanishing. This has been going for over a month now. Whenever I call mtn, I am told to enable flight mode as some app may be holding on to my airtime or data if I can't connect to any sites even when I have airtime. After having done this I still find myself without airtime or data though I haven't called, sms'd or done practically anything on my phone.<br> <br> I demand that all the airtime and data that has been taken been brought back before I can join Cell C because I have had it with complaining about this to Mtn's contact centre. It is pointless for me to keep buying airtime that never get to use.
75 replies
127 months ago
Sms service doesn't work
My sms service doesn't seem to be working. I called mtn customer service 173 and spoke to a lady call Cherlise and tried to explain the problem and she didn't help. It's been over 30 minutes and her test sms hasn't come through. I bought airtime via fnb over a day ago and only received the sms this afternoon. I also bought airtime via standard bank app never got it and still haven't received the airtime and sms. I bought unipin electricity and was supposed to have received the pins via sms and I am still waiting. Mtn's customer service and service in general sucks.
75 replies
Review Distribution
5 Star
1 (12.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (37.5%)
1 Star
4 (50%)