LB
Lance B
Active since Nov 2018
15
Reviews
0
Industries
Reviews
15 reviews18 months ago
BEWARE - R2000 Credit still not paid back, from Jan 24 canceled addtional Contract.
I write this Bad review with a sad heart actually, because i have been a loyal customer of Cell c for many years and I still believe you can’t beat their value for many in call prices ect... But this year I have had a terrible experience with their administrative side of things. I added a new contract in January to my already 2 contacts with them, I decided to get a laptop deal they were running. The laptop arrived and did not work at all, only switched on to a blue screen, so we arranged to send it back and they sent us another one, but again the same issue with this laptop. So, I decided this laptop was obviously not a good buy and requested to cancel the contract, which they did no problem. But in the meantime, they debited my account along with my normal Cell C contracts for 3 months for the contract, amounting to over R2000+. I called in and brought this to their attention and they stopped the extra debit order amount and promised to credit me the R2000+, this was in April, to date I still have not been refunded this money! I have called in numerous times been given so many Ref Numbers and so many different reasons way it had not been done yet, for instance they claimed that they had not received the laptop back, then the next time it was no they had received it back but now they needed me to prove to them that the extra money had come off my back account by sending my bank statement pages for each of those 3 months, which I did email through, even though I told the lady that was ridiculous as they could clearly see on their account system that the money had come into their account. But i did in any way, This Lady Cebo, promised with these statements she would have it sorted out for me very quickly. This was on the 6 Sep, I continued to email her almost weekly, with no response at all, so I called in again to the call centre on the 10 Oct, only to be told by Janet, that oh No that Case number that Cebo had given me and promised to sort out had been CLOSED! By now I was really fuming, Janet had to open a whole new case, this time she goes back to telling me that oh no the laptop was not collected!!!!! I was so mad and explained to that every time I called in I was given a different reason and a new case number and that now I was done with this, and now I think my only option I have is to go to the CPA board, the ICASA and the Ombudsman(CGSO). I agreed to give her until the beginning of November for someone to come back to me. Believe it or not 3 days later I had did have a call from a Revaone from Cell C, She did Clarify that the Laptop had indeed been received back, but it was that they did not have on record any of the emails I had sent to Cebo on the 3 Sep with the my Bank Statements, showing that the debit orders had in fact come off my account, which is still so laughable, because all they have to do is check their own bank account ant they would see the money did in fact come in and was credited to my account. Anyway - While I was on the line with her I forwarded her the emails I had sent through, and she confirmed receipt. I was hopeful I would finally now get my R2000+ credited to me! That I have had to fight so hard for. But sadly this did not prove true , - I called in on the 28 Oct just to check up that everything was going well, only to be told by yet another lady now Nosipho, that she had gone back to the original story, the laptop had not been received back!!!!!, So I just got it for free then because they did only debit my account for 3 months????? Unfortunately, my only option I have is to go to the CPA board, the ICASA and the Ombudsman(CGSO) now and then hopefully I will get somewhere. I also decided to write this Post to hopefully get someone’s attention at Cell C's, so they can respond to this dismal service to me a loyal customer and sort it out as it should have been months ago! And give me a Very Loyal Cell C customer a HUGE Apology! (I not only have 2 contracts with you I have 3 Pay as you go sims, for my family and have all my staff on Cell C too and always promote you as the best provider!) Kind Regards Lance Banks
53 replies
22 months ago
10 Star service!!!
Chad was an absolute star in helping me get the needed cover for my "Best Friend" Titus. He explained exactly how the different options worked and what options would be best for me. I highly recommend not only Dotsure, but when calling in ask for Chad, he will really help you choose the right cover for you. Thank You Chad.
53 replies
26 months ago
Bad Service - going into 6 weeks now and still waiting.
I normally Love Cell C, they have the cheapest rates and are normally very helpful when calling in. However, in January I added a laptop to my contract account, when I received it, and you turned it on it just came up with a blue screen. It would not work at all. I called in and they arranged to come and collect it, and it was collected on the 19 January, I was told that a replacement Laptop would be sent off to me within 48 hours. I also told them it had the wrong ram as it only had 4ram and I specially asked for nothing less than a 8ram laptop, however the specs stuck on the pc said it was a 4ram and not an 8 ram. It has now been 5 weeks since they collected it, I have called in to the service center about 2 dozen times, and i always get promises to call me back or the calls just drop, this being after they have put me through to about 3 or 4 different people to help. I have also already paid my first premium for this addition to my contract aswell!!! I thought the best way to hopefully get a supervisor attention and some proper response is to put a review on here. I hope Cell C will continue to give me the excellent service as I have had before and come back to me URGENTLY! Regards Lance Banks
58 replies
40 months ago
Beware Supersonic over Debit your account for services! R1196.99 instead of R199!
I Would put a No stars if it was an option I had 3 connections, fixed LTE routers with Supersonic for years, and their service was relatively good. But then we got Fiber installed in our area and so I cancelled two of my unlimited LTE routers, and kept the 1 LTE limited one. They accepted my 45 days notice period, but then decided to still debit my account at the end of October in full again. I called in and they appoligised and send it would be credited and paid back. in the mean time they sent a courier to collect the 2 routers. i called in again 30 days later, only to be told they cant credit me because the routers were not collected. I assured them that they were and even provided them with the tracking number. I was told that I should email them all the details of my complaint so make it easier for the lady - Dikeledi - to assist me. Which I did, but 2 months later and I still have had no response for her. Every time I call in I get told a different story and all they say is that a credit is busy being processed on my account. I called in today again and was told the exact same story, but I refused to accept it as they said the same thing at the beginning of December aswell. now on the 3 Jan they debit my bank account with a further R250, for "Coureir fees" apparentaly to collect the routers, which was never mentioned to me ever!!!! besides the fact that they have the nerve to debit my account again with out permission or agreement when they still owe me nearly R1000 in a refund. Supersonic used to be an excellent service provider, but not any more, I am not going to cancel my whole account with them along with my parents one if this mess is not sorted out and I am refunded asap. Beware of them just debiting your account as they like. My next step now is to go to the ombudsman!
188 replies
47 months ago
Can't process anything on the FNB site says the Capthcha won't work.
I have been trying to report the death of my father, but when I fill in the online form, it keeps on saying that it cannot be submitted as the Capthcha can't be done? Even when I tried the support service and typed out a query it also can't be submitted for the same reason. We have even tried doing it from different connections and laptops, but it shows the same error. Hence my use of Hellopeter, with the hope that someone will contact us. We need someone contact me regarding how we can report the death. Thank you.
268 replies
48 months ago
Metropolitain a Nightmare to get hold!!!!
My father just passed away and I need to contact Metropolitan to get his Monthly Annuity Pension to be now paid into my mother’s account as this is the type of policy he took out in the event of his death. She would now get the pension until her death at which time it would then end. However Metropolitan Only has an 0860 Number and ALL Cell C users cannot dial this number, so I cannot get a hold of you. I have tried emailing for the last two weeks, I have even filled in your please call me back on your website, and still NO ONE has called me back. I have also emailed all the documentation and completed claim form a week ago now and also submitted the claim info on your site too and was given and automated response that someone would contact me within 48 hours. – that was a week ago and still to date NO One has come back to me. I even tired to put in a complaint on your website, and asked that someone would call me back and all we got was an automated sms to my fathers old number to say that someone would contact us – NO HAS either! So please contact me urgently – as I need to make sure that this money will now being going into my mother’s account at the end of this month and not into the closed old account of my fathers. This is your income to pay her rent and survive and we need to make sure that it will be paid on time and into the right account. ALSO PLEASE PUT A DIRECT LANDLINE OR CELL PHONE NUMBER ON YOUR SITE SO THAT YOUR CELL C CUSTOMERS CAN GET AHOLD OF YOU. Regards Lance
134 replies
48 months ago
Cell C Airtime Bought useless!!!
My father just passed away and I need to contact the insurance company which only lists a 0860 number, I knew from the past that I cannot use my free mins to call this type of number, so I Bought R200 airtime specifically to call the 0860 number, only to find out that it won't work anymore either. How am I supposed to call important numbers during an emergency from Cell C ? This needs to be addressed as you are not giving your clients the service they are paying for, which is against the Consumer Protection Act. Please respond to me URGENTLY. Lance Banks
402 replies
63 months ago
SafariNow is Back and giving us service again. Thank you.
I would just like to report back on my previous review on SafariNow. Yvonne was a star in finally sorting this error out, apparently they have something wrong with their email setup as they cant receive large emails with attachments. But she kindly gave me her personal email to send all the info to and she was finally able to pick up the payments made by the guest and they have now settled the correct amounts with us and the guests are happy as they have received there booking voucher to use at another time and we are happy as we have received full payments due to us. So a Big Thank you to you Yvonne.
56 replies
63 months ago
BEWARE AirBnB - Is giving Huge unauthorised discounts at the expenses of their hosts.
I am a Host on AirBnB, And have had no issues since I joined in 2019, however all of a sudden the prices they quoted and gave Guests where about 60% less than our standard list prices. When we picked up the problem and called them, the support lady just kept on saying that they did not change the pricing, it was the host. But I am the only one you has access to this and I know it was not me. Then she said oh it was discounts specials we had set up, so i asked her to take me through the site to show me where those specials where so we could turn them off. when we did this there was only 1 promotion in place - a new one by AirBnB "Fill my Calendar" - we then realized that it was only when we activated this AirBnB special that we had all these other extra discounts going off. So it was obvious that it had to be a technical error by Airbnb's new special, and the Support lady said she would get someone to come back to me to sort out what had happened, a day later they contacted me via messaging on the platform, and I had to go through the whole process again.... they said they would investigate and come back to me. Now 3 days later I see the complaint has just been closed as resolved. and nothing has been done about it still. This is ridiculous we as host pay AirBnB a lot of money for their service and when something goes wrong they don't give any support. We decided to honor all the bookings made at the ridiculous low prices and have lost over R8000.00 in revenue because of AirBnB. Please all Hosts be warned... I am hoping that posting on Hello Peter will initiate a response from AirBnB.
0 replies
63 months ago
SafariNow - Take Guests Money and do not pay it across to the Hosts!
SafariNow - takes Guests Money and do not pay it across to the Hosts! You can not get ahold of anybody at SafariNow - they do not answer emails and when you call they just give you a message to email them. They have stolen R8000 from our guest who booked with us last Oct for February 2021. None of our emails or calls have been answered to date! we have lost this income which none of us can afford it in the hospitality industry, and our Guests have been defrauded our of R8000.00! I agree with the previous complaint on here - our next step is also the Ombudsman for the Hospitality industry. And the Guests say they are now seeking Legal advice as well.
285 replies
Review Distribution
5 Star
2 (13.333333333333334%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
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1 Star
13 (86.66666666666667%)