MM
Mapula M
Active since Nov 2018
6
Reviews
0
Industries
Reviews
6 reviews4 months ago
Two mountains your unfair
This company has given us nothing but pain and stress, I truly trusted the sales agent responsible for the policy and repeatedly asking her if it's legit and she confirmed that they are and because I knew her through my friend I believed 😞 that all is well she made us take that policy on WhatsApp till now I have not received a copy of the contract but they were happy to deduct from the account and continue with the policy and even after complaining that I need assistance on a the issue they still asked for more more money and till today no claim has been processed and I am told it's 24 to 48 hours and I bet of I was white all this would not have happened they capitalised on black community and made mum and friends sign up for this company and now look the family is going through a lot
53 replies
12 months ago
Broken Plum shoe
My main issue is when a store fails to recognize a genuine customer. I purchased a pair of plum open boots a few weeks ago, but soon after wearing them, I noticed the plastic had cracked. I visited the store multiple times, showing them the damaged boots, but they continued to send me away, promising they'd call, yet no follow-up has been made. I bought these boots last October, and even laid them by before purchasing. I returned within six months, explained that I am a loyal customer who loves the plum brand, but still received no assistance. All I wanted was a replacement for my defective boots."
0 replies
22 months ago
Accused of shoplifting
Upset client. I am writing to express my deep dissatisfaction with the treatment I received from staff at Mr Price Lakeside on Sunday. While I was there to assist my mother in activating her card, an incident occurred that left me feeling humiliated and unfairly accused. My seven-year-old daughter was carrying a bag that I had purchased for her the previous, on 26/06/2024. The staff mistook this new bag as ****** merchandise and accused me of theft. I was publicly interrogated and asked to prove that the bag was purchased before 28/06/2024. Fortunately, I had the online receipt on my email, which I promptly presented to verify my innocence. Despite this, I was treated as a ***** in front of other customers by the manager and staff. I was asked to stand aside and subjected to further embarrassment, despite my repeated assertions of innocence. The level of service and the manner in which I was treated are completely unacceptable. Such an experience in front of other customers is distressing and has deeply affected me. My mother, who is partially blind l had to be there for assistance with paperwork, which was an added inconvenience due to this incident. I am extremely disappointed by the conduct of your staff and intend to pursue legal action over this matter. This incident represents the worst customer service I have ever encountered. This deserves to be published on Twitter FSP1450 and NCRCP46
53 replies
26 months ago
Best customer service
The stuff and everyone on the floor, they always ready to help and so so much friendly and cooperative and shows they are here to service. Big upside to them.
0 replies
31 months ago
Laybye sold cause you pay slowly
The service there is so so rude and inconsiderate and the cashier's will gang up on you and leave you feeling illiterate and uninformed imagine I laybye a phone there only to come back being told that after I left rules where changed and anyone who comes with cash takes priority and can buy even the items on laybye so sorry your phone is already sold walked in there after work from 5 pm left just before 6pm They treated me like some Primitive person without rights and knowledge I'm hurt Mercy Muriel Mabele 0729770208
131 replies
90 months ago
MBD attoneys for collections is horrible to consumers
This is the worst call center agents I've ever seen employer's listen to your agents calls to consumers and your customer service department they are very rude it's their approach that's dragging business down yhoooo!!!!! Just to get a paid up letter I'm put on hold for 10 min
210 replies
Review Distribution
5 Star
1 (16.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (83.33333333333333%)