CS
Christelle S
Active since Dec 2018
6
Reviews
0
Industries
Reviews
6 reviews2 months ago
Poor Business Ethics and Blatant Lies
I was **** to by different consultants after making an inquiry about benefits. A manager listened to the calls and condoned the lies ans tried to convince me why I should accept the lies from the consultants as well. Apparently their internal policies excuse the poorly trained staff and work ethic. Any way... I am pregnant and have been fighting for weeks to be fully refunded. The manager does not EVEN have the decency to contact me with an update. Momentum should really look into the quality of its staff and training. Absolutely terrible service. I encourage evey person who has been **** to by this entity to lodge a complaint with the insurance ombud.
56 replies
16 months ago
Feedback
Hi There, The reason for this is not to rate you. I haven't engaged this entity but they have reached out to me. As a previously registered debt counselor I would like to point out the following so that you may avoid trouble with NCR complaints: 1. Please do not use the name of the NCR losely. You are not affiliated. The NCR is the state organ which governs the practice of a debt consellor. 2. Your pitch should be clear and concise and not misleading or otherwise to be construed as assistance, aid or affiliated with a credit provider. I was under the impression that your entity was affiliated with my bond account from that call which could, if I asked for the recording land you in serious trouble... I won't do this as it may be a new agent, but the next person may go to the extreme. 3. Be cognitive of the fact that you are reaching people during their working hours, which presents a challenge. 4. Be sure to inform your agents from which databases you are operating, because I truly would love to know where and how you got hold of my number and my husband's as well. 5. The agent could afford to sound more enthusiastic and may benefit from not divulging what they learnt from the clients credit report to them at inception of the call because they have no authority to access the report prior to obtaining consent mandate from the client and an ID copy. I would also like to request on this platform that you remove my details as well as my husband's so that we do not receive further calls from your entity. Thank you for taking the time to read this and all the best with your business... debt review is helpful when done correctly. I have huge respect for the industry. I was called today at about 15h00. Have a blessed festive season. Regards, Christelle Saal
56 replies
72 months ago
Dissspointing
So you send me an SMS that i will receive mu parcel before 17h00 snd then yoi don't pitch. You waste my time, I have no words for the poor service. You don't answer calls, you don't call back, you don't even excuse yourselves via SMS. You afford customers the opportunity to track their parcels and thats great. What are you doing to ensure that it is received in time. Have you ever had a teething kid?? My opinion is that you simply do not value the business that you receive. I totally get why you are affiliated eoth bsbies r us... No urgency at all.
0 replies
72 months ago
First & Last & Thank you
I don't know how to rate your service 0. It seems that the entire HELLO PETER community who have had the displeasure of this poor service would agree. The response time on inquiries is pathetic like with the entire online order and delivery process. What is even more shocking than the poor service is the HELLO PETER page. It seems as if this entity could not be phased by all the negative comments. They cannot answer their customer care lines, i spent my entire lunch holding, waiting to be attended to,wasting my resources... I still have no joy and no nappies. Do you as an entity realise how necessary the orders are?? NEVER AGAIN. In fact i am so disappointed i will not just stop online purchases, i wont even visit a store. Absolutely shocking. I don't deem it necessary to inform that your online order system sucks, the public has informed you in several occasions. What are you doing about it, that is the question. What irritates me is that i was given a turnaround time that means fluff. If you cannot honour the turnaround time why mention it at all??
0 replies
89 months ago
Plain tired of being done in
My husband has an account withTFG for about 5 years now... they have eve offered me one too and that is the reason for this post: to let them know exactly why I will never take an account with the group. 1. I have experience fraud of note... for which no apology was given. 2. I have experienced a company that is only interested in "the bottom line" In 2017 my husband settled his account with Markham just to receive a statement with an outstanding balance. After looking into the matter it became apparent that some fees were levied. We were advised on inquiry that my husband had opted on his application to have this service for which the fee was levied and that it was an annual fee. We requested the original application and received it. Low and behold "my husband had opted" to have the service for which the fee was levied. Not to mention that the tick was obviously different from the others and darker than the rest. Coupled with the fact that they have never levied this fee to his account before I could only conclude this one simple thing... My husband had been defrauded in plain daylight. In 2018, we decided to indulge in the spoils of black Friday. Only to learn that the company bottom line takes preference to its own policy... the return and exchange policy that is. So, we purchased 2 items online for my husband on his size. When he received it the items did not fit. We went to the store to have this exchanged for a different size, which unfortunately, they did not the in stock. We were advised that we couldexchange the item at a different store. The shop assistant took the items and provided my husband with a receipt which he was to produce at the store to exchange for a different side. He was informed that his account was credited and that he cannot exchange the item for a different size. Now I have read the policy regarding returns and exchanges and by what lies you tell your clients... or you just assume that we are daft? Then we get some bollie about not being able to exchange the item due to it being a promotional item and what other consumers did to TFG in the past... ever heard of case based? Firstly the promo story is not part of the policy and the shop assistants are not all for full disclosure in this case "tgey should ave told you" doesn't fly by me, it either happened I it didn't. Crediting the consumers account and not telling the consumer... not on. We should refer to the CPA don't you think? I would honestly love for TFG to contact me to have this resolved as quickly as you telesales agents get to call bomb consumers phone. Let us face this one head on. Christelle
210 replies
90 months ago
Good advice and constructive criticism
My first and last. I have learned 2 things after my encounter with Mondo: 1. Don't accept any telesales offer. And; 2. The consumer always gets the short and of the stick. I purchased a Telkom cellphone contract from Mondo on 24th November 2018 (some extended Black Friday offer). I thought it was great since I wanted a phone with better storage that my current hand set. I was offered a handset with a 64GB on board memory for R189.00 per month for 24 months. Naturally I thought is was what I needed since my biggest need was a cellphone with more on board memory. I received the package this past Tuesday and to my surprise the handset that I received had half of the on board memory that I was promised. Unhappy me... called customer care to resolve the matter in an amicable manner. I was absolutely shocked at how the matter was handled. 1. They are friendly but not really concerned as the title suggests "customer care". I called twice and didn't get a call back. After my 3rd attempt I requested a call back and te agent was kind enough to oblige. 2. The consumer is looked to for the solution. "What do you want to do?" The ball is put in the consumers court which is a very cunning move since the consumer will have to be satisfied with their is own solution even if it is not a reasonable one. 3. After being insistent on the service provider coming up with a solution, I could not have been more disappointed, I was given the short and of the stick. Initially, I was advised that I could accept the handset that was sent to me at the same contract price or I can cancel. Naturally, I cancelled. I expressed my dissatisfaction and was given an option to purchase a memory card for myself. Which wasn't happening... why should I fix a Mondo mistake? One particular consultant said the company would purchase the memory card for me, I still wasn't happy, the idea of on board memory is that, the on board capacity of the handset is greater. I asked about the admin fee that was deducted from my account and one consultant said it is not possible. That again is a Mondo problem. I would never have purchased a contract for te handset that I received. Another agent said that I can get th admin fee back. Anyway, after Mondo's investigation they still offered me the the interior product on the same contract or the option to cancel. Some constructive feedback to Mondo. All agents should have sufficient or even good product knowledge before making sales. The customer is not always right, but treat them as if they are in the mean time until you know for sure. Offer solutions and good ones and never give the consumer the short end of the stick. Remember, I the consumer could have chosen to enforce the contract based on the information provided to me by the sales agent. The next consumer may not be as reasonable. I chose to provide good feedback and hope that this will not happen again not only for my and every consumers benefit but for the financial prosperity of the entity Mondo. Still unhappy. But nothing will change that.
525 replies
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5 Star
1 (16.666666666666668%)
4 Star
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1 Star
5 (83.33333333333333%)