LV
Leanne V
Active since Dec 2018
12
Reviews
0
Industries
Reviews
12 reviews8 months ago
Continually Harassed for a SARS Account that Is Not Mine
Someone has *****ulently used my cell number to register their SARS account. SARS has handed them over to Nu Debt, and Nu Debt now harasses me multiple times a week on behalf of this man. I have contacted Nu Debt probably around fifteen times now by phone, and each time they remove my number and assure me the issue is resolved, but I am still receiving messages. I am concerned this man's debt is going to be associated with me due to FICA. Seeing as Nu Debt can't help me, I thought I'd go to the source. PLEASE remove my number from this man's account; you're never going to get anything back if you're sending threats to the wrong person.
0 replies
8 months ago
Continually Harassed for a TV License Bill That Is Not Mine
Someone has *****ulently used my cell number to register their TV license. SABC has handed them over to Nu Debt, and Nu Debt now harasses me multiple times a week on behalf of this man. I have contacted Nu Debt probably around fifteen times now by phone, and each time they remove my number and assure me the issue is resolved, but I am still receiving messages. I am concerned this man's debt is going to be associated with me due to FICA. Seeing as Nu Debt can't help me, I thought I'd go to the source. PLEASE remove my number from this man's account; you're never going to get anything back if you're sending threats to the wrong person.
0 replies
8 months ago
Harassing Messages That Aren't Even Meant For Me
I am constantly receiving threatening sms's warning legal action against someone else's name who's clearly used my cell phone number for all his accounts. I have called Nudebt probably around 15 times now, and each time they guarantee me they will remove my number and will 'escalate' the issue. It has been months and I am still receiving these messages. I'm worried this man's debt is going to reflect against my name due to FICA. Can someone PLEASE sort this out!
0 replies
10 months ago
Unable to Receive OTPs for Business Accounts
I am having ENDLESS frustrations with Vodacom. The ChatBot is ridiculous; never sends you to anyone who can actually help you. I seem to be having issues accessing my business social media accounts because I need OTPs from the relevant platforms to come through in order to login. They used to come through, but now they do not. I am able to send and receive SMSs otherwise, which makes me think that the international numbers that send these OTPs have been blocked on the Vodacom firewall. Can someone please assist urgently to check whether there are any blacklisted numbers so that they can be whitelisted and I can access my business accounts.
112 replies
14 months ago
Keep Receiving Messages to Make Payments for a SARS Profile that is Not Mine
I have been receiving SMSs for months now demanding payment for overdue amounts relating to a SARS tax profile I do not own / am not associated with. I have emailed Nimble multiple times with the issue but no one has bothered to get back to me, at least not via email. I keep receiving demands for money owing, though; even though I am not the intended recipient. I would like this issue sorted out so that these debts are not associated with my name or number.
53 replies
18 months ago
Standard Bank keeps sending me bank statements even after I've closed the account, settled fees and gone in store after the fact to prove it when it happened the first time
Believe me when I say coming here was my last resort. I opened a Standard Bank account in 2020 only because I secured a bond with them. When I sold the house, I went in to Standard Bank in Herm**** to close the account in person because they wouldn't let me do it online - I had to make a special trip for this, as well as take off time from work. I paid the remaining fees and got a confirmation letter saying the account was closed. However, I continued to receive bank statements. I eventually had to go back in store at N1 city with my proof of account closure - taking more time off - and even after explaining at the front desk that this wasn't my fault, I had to sit in the queue for almost an hour. They contacted Herm**** branch - but the lady they needed to get hold of wasn't there - so they assured me she would deal with this when she got back. It's been a few months of peace and quiet, but today I've received yet another bank statement for that account. You have wasted SO much of my time, I don't know what more you need from e and I REFUSE to take off more time, sit in another queue and wait for you to repeat the same mistakes for a third time. Someone needs to assist me over the phone or email to get this done. I am NOT going back in store.
106 replies
32 months ago
Ignored by Customer Service and Told to Pay for their Mistake despite Purchase Agreement
I am beyond disappointed with this business. I purchased a car from them which runs beautifully; no complaints there. However, included in the quote was the replacement of the windscreen for roadworthy. However, when we went to collect the car, we noticed there was no rubber between the car and the new windscreen. We inquired about this with the salesman who had been showing signs of just wanting to get his commission asap and kept telling us no other cars in our make have it. We signed the papers but pushed back, saying we want the rubber as we KNOW our make and model of car has it, as our family members have the same one and theirs has the rubber seal, which is obviously important. He went as far as trying to prove to us it’s not necessary in a video call where he showed other cars in that make. My husband pointed out that he could see the rubber in the video, so the salesman changes tactics and says “Oh let me show you another car, I’m too short to get the angle right”. Eventually, he told us that we’d have to have it put in at our own expense, despite the windscreen replacement being part of the original quote. So I contacted support, who was very quick to get back to me within a few days; however, after explaining the situation on the phone, the agent said she would speak to the salesman and call me straight back. She didn’t. I followed up via the original email thread… no response. I reached out 2-3 times on WhatsApp asking for a follow up and was told each time that the agent has been contacted and the ticket escalated… still nothing. It’s been weeks and I’m furious. I want my windscreen fixed and I want someone at WeBuyCars to have the decency to call me back and keep me updated. Even the buying experience with the salesman was not great; with him going as far as insulting us about ‘not having to work while people like him have to’ when we were signing the papers, even though we do work, he just misunderstood what digital nomading meant. But even if I was some rich kid, which I’m not, you don’t insult your customers like that; and trust me it wasn’t said in a nice way. How could get financing if we didn’t work? He then went on to sign his share of the papers on our car’s bonnet, with his metal bracelet clanging against it and the ink messing all over the paintwork as he turned the pages. I asked him what one of the clauses meant before signing as I didn’t understand and he just responded with “Just sign there” and pointed at the dotted line; like I was wasting his time. The entire interaction made me feel like he had 1,000 other customers and he just wanted to get us out the way. As it was our first time buying a car, my husband asked questions like “What if we’re in a different town and it breaks down, do we have recourse, etc.” and instead of simply answering and helping him understand, he started complaining about why do people look at the negative in life and expect the worst? Why can’t people expect positive outcomes… I’d like to know what that has to do with business? It’s a legitimate question to ask how the purchase agreement works. I will give him his due and say that he claims to have come in on his off day to help us, but again – he might as well have been elsewhere, because his focus was all over the place. Personally, I feel like there are too few salesman at that branch and there’s too much business; he looked overworked and exhausted and as annoying as it was feeling like he just wanted to get this sale done and dusted, he sounded like he was juggling 101 other things. So yes, I wasn’t even going to post a review about the poor salesmanship and let it slide; but when they went as far as purposefully ignoring my messages when it came to forcing me to pay for something they were supposed to take care of in the purchase agreement, that was the last straw. So you can thank your customer care department for this review. PS – it’s always possible you tried to call and I didn’t pick up – I get a ton of spam calls on a daily basis – but there’s nothing wrong with my email address, which you’ve used before when you couldn’t get hold of me. But there’s no follow up or response in my inbox; and even if we happen to be wrong and for some bizarre reason ours is the only make and model that doesn’t require that rubber despite us seeing others with it, all you had to do was phone or email. That’s all – and this whole thing could have been avoided.
132 replies
56 months ago
Not saying this to be spiteful, they will legitimately steal your money
Paid R6k for a graphics card over a month ago. Waited with no updates, was lied to when I followed up and was told the item would be delivered that day, then end of week, etc. Now they're ignoring my attempts to contact them.
0 replies
59 months ago
Cell C is committing fraud
I don't understand what's going on... a Cell C rep called me a few months ago telling me about this service of theirs. I agreed to have it added to my account. Since signing up I have been unable to benefit from the service / service has not been delivered as the app required to utilize the service has not been updated by them since November and the login page doesn't work (telling you the email address is incorrect when it's asking for a cell number). If you try the reset password route, it tells you you're not an existing Cell C customer - yet I can login to the official Cell C app. Customer Support simply refers me to the GetMore department, at which point the call drops every time. If you call the number directly - a poorly faked recording plays that is clearly supposed to mimic a poor signal connection, because there is a lot of silences in between syllables. You know it's fake though because it's not like the words are broken - rather, after the silences, you hear the words completed. So it's like "Thank" silence "you" silence "for" silence "call" silence "ing"... etc. plus it's INCREDIBLY slow. I contacted their WhatsApp account, upon which someone who could barely write in proper English gave me a fake reference number stating my case was already logged 3 days ago. Impossible - I never logged it. But I tested the reference number by calling Customer Support and Cell C themselves claim the reference number doesn't exist. Now their WhatsApp service is just not answering my messages. I want a refund for all months paid or I am cancelling my monthly contract debit order and you will miss out on all contract payments, not just the R60plus you are stealing from me every month.
53 replies
59 months ago
Cell C Is Committing Fraud
I don't understand what's going on... a Cell C rep called me a few months ago telling me about this service of theirs. I agreed to have it added to my account. Since signing up I have been unable to benefit from the service / service has not been delivered as the app required to utilize the service has not been updated by them since November and the login page doesn't work (telling you the email address is incorrect when it's asking for a cell number). If you try the reset password route, it tells you you're not an existing Cell C customer - yet I can login to the official Cell C app. Customer Support simply refers me to the GetMore department, at which point the call drops every time. If you call the number directly - a poorly faked recording plays that is clearly supposed to mimic a poor signal connection, because there is a lot of silences in between syllables. You know it's fake though because it's not like the words are broken - rather, after the silences, you hear the words completed. So it's like "Thank" silence "you" silence "for" silence "call" silence "ing"... etc. plus it's INCREDIBLY slow. I contacted their WhatsApp account, upon which someone who could barely write in proper English gave me a fake reference number stating my case was already logged 3 days ago. Impossible - I never logged it. But I tested the reference number by calling Customer Support and Cell C themselves claim the reference number doesn't exist. Now their WhatsApp service is just not answering my messages. I want a refund for all months paid or I am cancelling my monthly contract debit order and you will miss out on all contract payments, not just the R60plus you are stealing from me every month.
106 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (8.333333333333334%)
1 Star
11 (91.66666666666667%)