BN
Bridget N
Active since Dec 2018
17
Reviews
0
Industries
Reviews
17 reviews49 months ago
Happy
Even though I was cancelling and I got the best customer service from the two consultants.
53 replies
50 months ago
Bad bad bad service
As per feedback on hello Peter @ 14: 43 someone will send me an email No one has sent me an email to ngilentuli@gmail.com or contacted me on 0685095124 the case has been closed. Why do not want to resolve my issue Ref CAS.......B5K9 Iwill not stop posting until 2 the issue is resoled
159 replies
50 months ago
Bad service
I have been handed over to NuDebt by your company and have been debiting my account. I sent an email advising that I did not sign up for this unit and I never owned that registration that they say is under my name.l I was given ref 66637 and when I followe up, it shows that it was assigned to Donald Maseamedi and I saw that the ticket has been closed. I enquired as to how was it closed without me being contacted. I asked them to send me the pictures of the cars. mentioned to them that I did not own a car with ND registration, I only have NUZ and GP The registration that they say is under my name is ND69481417
106 replies
50 months ago
Excellent customer service
I will like to give thanks to the tram that did our delivery yesterday, they honored the delivery despite the havey rain. It was Prince Cele, Nhlakanipho Gigaba and Bongani Mkhize They were professional and with good interpersonal skills.
53 replies
50 months ago
Happy
I logged a query on 05 March, I got a call on Monday, I received a call from a lady called Carol who has been so helpful and she sorted the issue and GURSS what new sofas were sent to us. Also not forgetting the manager Sbu at the branch in Kwanyandu. Excellent customers service I received from you
53 replies
50 months ago
Happy
Thank, After raising my complaint on Saturday, yesterday I received a call apologizing and today the sofas were collected.
53 replies
50 months ago
Poor customers services from all the staff
On 17 December 2021 I phoned Tracker to do a test, I was advised that they are unable to pick up the signal and was advised that someone will be incontact with. I only received a call on 22 December 2021, I was advised that he is from the head office and that he will arrange for someone in my region to contact me. I waited, debit order went through and on 3 January 2022 I contacted them and I was tranfered from one to another until I ran out my minutes. So on 4 January 2022 I reversed the debit order and someone phoned the following day to enquire about the debit order and I explained the situation and he confirmed that it does that it was that I have a problem with unit. He advised that he will arrange for someone to contact me. Still no one phone so I sent an email to CEO Escalation on 14/01/2022 and I was contacted after 3 days and she tried to get someone from my region but couldn't get through to the and she promised that someone will contact me, no ne contacted me. Again I posted on CEO escalation in upper cases with an hour I got a call back to schedule and appointment and on 21 January 2022 my salary came through and they did a neodo debit on the amount I reversed and again on 26. I contacted their accounts department 31 January and I spoke to Nombuso Ngwenya @ 14:14 she also confirmed that I did log a query and will arrange for credit to be passed and that she will contact me. Again promise not honored, guess what a debit order went through today 26 February. I refuse to pay for the service was reported in December and was fixed end of January, no one will pay for the service that is not working. Please pass credit
53 replies
50 months ago
Poor service
We bought sofa on 22/02/21 @Bears Kwanyandu. We noticed scracks on it in March and we made them aware. The manger promised to look into it, since March last year till now ww are not winning. Insurance was also taken for this and its being paid every month. Account is under : T Ntuli Id: 44101200454087 My contact details 0685095124 or 0760963609 Thank u
53 replies
63 months ago
Ripp of from Midrand Storage
Name: Lungile Ntuli Contact number:0685095124 Im fighting a loosing battle with Midrand storage, Im not getting feedback from Lebo. My account has been im arrears, last payment made and also confirmed by them that i owed December to January and current month February. I made payments 1st payment was R4500 on 31January 2020 and second R2000 on the 6th February 2021 the total payment was R6700 and as latest invoice send now in February amount due was R2850. I noticed that these 2 payment made are not updated, I was advised to send POP which I did and Lebo confirmed that payment was not updated but she will do it. I followed up on credit that is available, Im told that its R436.47 because they charged a penalty of R151.32 every month. According to them I have having issues from September till January. R151.32= R756.60 my account should be in credit with R3600. Please help
0 replies
63 months ago
Bad bad servicemid
Im fighting a loosing battle with Midrand Storage. My account was not up to date, I owed December , January and current month February. I received an invoice showing that an amount R2850 is due. On 31 January 2020 I paid R4500 and on 6 February 2021 I paid R2000. The total amount paid was R6500. From amount a R6500-2800 R2850 , account should be in crefit with about R3600. This payment did not reflect on their side hence POP was emailed and they confirmed that the error was on their side and they will update it. I was shocked to learn that only R437. 47 is available. When trying to follow up Im told that I have been owing from September but the invoices and the call from them confirmed that i owed December, January and current month. Please assit to get clarity.
0 replies
Review Distribution
5 Star
4 (23.529411764705884%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
13 (76.47058823529412%)