TM
Thandeka M
Active since Dec 2018
11
Reviews
0
Industries
Reviews
11 reviews1 month ago
Horrible service at VW white river Mpumalanga
I went to service my car at Volkswagen white river and the service I received there was beyond horrible. I booked my car in for a service for Friday and i asked the lady I spoke to, to give me a quote for a major service and she said she was going to phone me back and she never did. Anyway, I took my car that Friday and I was assisted by a lady named Madiro to check in the car. I asked for the quote and she said she would phone me back and after 11:00 I decided to phone them because I was still not phoned. I spoke to a lady named Nonhle and she said she was going to phone back and I had a heated exchange with her because she also said she was going to phone me back band I explained that it was the 3rd time asking for the same thing and that I was going to hold but she assured me and said she was going to phone me back and she did. She came back and said the quote was R26000 and I couldn’t understand what the 26000 was for as I had only asked to be quoted on the major service and she said she’d speak to vw for a service plan to ask if they can extend my service plan. She came back and said that she spoke to VW and they advised that for the service I’d pay 8900 and I said it’s fine, they may proceed with the service. After some few minutes, she phoned back to say the technician is asking if I didn’t mind waiting until after 18:30 because changing the cam belt would take time and I said that wasn’t going to be a problem as long as the car would be serviced. After some few minutes then she came back and said the technician is advising that he would finish with the car the next day and I told her that I needed the car to drive back home and that I’d be ok if VW would give me a car to use to drive back home as I stay in Badplaas which is 120kms away from white river and then she said she’d phone me back. She phoned me back to say I needed to bring the car the next day as the service plan would start working the next day. I agreed to that, I went to fetch the car and when I got there, I asked her for the quote and she advised that she needed to scan it or something and that she couldn’t give it to me. Then i left, minutes later she phoned to say that the technician has advised that he had other cars and that I needed to book the service for Monday. As annoyed as I was, we booked the date for Monday and I took the car there. When I went to collect it, I asked for the invoice and she said she didn’t have it and that I’d get it the next day which would’ve been on Tuesday. Wednesday I phoned her and I spoke to a gentleman named Tebogo I think who asked me about the service and I told him that I was still waiting for my invoice from Nonhle and he said he’d speak to Nonhle about it and that she’d send it. Needless to say, to this very minute, I haven’t received the invoice, I don’t know what service was done to this car. I sent a direct email to Nonhle not so long ago and somebody responded to say Nonhle was out of office and they asked for the registration number of the car which was on the email and I’m still waiting. I’ve never seen such level of incompetence and to think that I was in talks with Clement because I wanted to buy the Tiguan and now I’ll have to go to another dealership because to say the people I dealt with were *********** would be an understatement and I’d never set my feet in your premises again
0 replies
11 months ago
Horrible service at Truworths Elukwatini
I went to truworths Elukwatini to but 2 items today using my account however when I got to the till, I was told that the ID that I had with me was tempered with by a lady named Nothando and therefore could not be used. I asked on what grounds for I had used it in this current week and the previous week to purchase items in Elukwatini and she called her supervisor who barely took a look at it and said it could not be used. When I posed the question again Nothando said maybe the previous people did not pay attention to it and she insisted that it could not be used. Now how is it possible that an ID used in that very week and previous week was fine and now I’m told that it is not fine. Where the consistency there. And funny enough, I used the same ID to pay for the account and the same lady took it and used it to pay for the account. So it’s valid to pay but not valid to buy but it was valid to buy and make 2 orders using it less that a week or so ago! Please make it make sense and how will I collect the 2 orders because I’m still using that ID that’s not acceptable according to the cashier that assisted me
0 replies
13 months ago
Contract cancellation
Good day, Kindly assist me with my contract that I took up on the 27th of February 2025, when I saw the promo…it said I will be getting 400GB which 200GB was for during the day and the other 200GB was for at night and the debit order that would go off was said to be R399 but then R456 was debited from my account and when I contacted the call centre I was told that it was due to price increase. Now, when I took it up…I asked the lady that I spoke to about the price increase and she advised that there wouldn’t be any and assured me that I’d pay the R399 which was within my budget. I’ve contacted the call centre to cancel and the lady that assisted me was friendly and said she sent the email but I need assurance as I haven’t received an email nor sms regarding the cancellation and once it falls outside the 14 day cooling off period then I’d be liable to pay a certain fee for the cancellation so please assist me in ensuring that it is cancelled as I don’t have a reference number for the call that I’ve made today. The number in question is 079 522 3234.
106 replies
15 months ago
Horrible service by Vodacom
I’ve had my contract with Vodacom for the past four years and in the middle of my 3rd year, I noted that my premium went up and when I phoned Vodacom to query this then I was told that it is stated on the terms and conditions that there’d be an annual increase. Then I had no choice but to patiently wait for my contract term to end. Fast forward to towards the end of the term, I contacted Vodacom to cancel the contract and spoke to a lady who suggested that I downgrade to a cheaper premium, she said I’d pay R169 for a 30GB and I asked about the 50GB that Vodacom was gifting me with for the next 24 months and she said I’d get that as well which brought the days to a total of 80GB that I’d be getting monthly and that was in October already and she advised that in November they would debit the R169 instead of the R380. Fast forward, November 21st I was debited with R380 which is the premium that I had been paying prior to downgrading my account but because I was swamped I didn’t phone Vodacom and the lady that had assisted me with the “downgrade” had promised that she’d phone to find out if everything went to accord. She then phoned me on the 1st of December and I advised her that I was debited with the 380 And she checked on her system and advised that she’d send a request and I’d be refunded the difference and I said it was fine, she shouldn’t do that. That she just needed to ensure that I don’t get debited that amount in December and she assured me that I wouldn’t be debited with that amount. Mid December I received an sms from Vodacom and to my surprise it read that I’d be debited with R380 and I then phoned Vodacom and I explained my story to the call centre agent and he wasn’t hearing me, he kept on talking over me and was totally rude and then out of frustration, I simply told him that he needed to cancel my contract and then he said he had to send me through to that department. Now a lady answered the call and I’m not certain what the guy told her prior to putting me through there but the lady was also rude. She asked me a few questions and I got them right but the was one question that I did not get right as she wanted a number or something that I didn’t know what she was referring to and she said because I couldn’t answer those questions then she couldn’t help. That was shocking to me and I asked her that how could she not help if I got 3 out of the 4 questions correct and we had an exchange of words and I ended up telling her to just put me through to somebody that would be willing to assist. She ended up assisting me and she picked up that the request to downgrade was not processed and as if that was not enough, they did not have the promo and I was not going to get The 80GB for 169 meaning the consultant that previously assisted me ****. She explained that if you change the price plan then the 50GB falls away which is something I’ve asked the lady who was supposed to downgrade the account for me. To cut the long story short, on the 16th of December I received the call from Mandisa and she down played the whole ordeal and she denied that she told me about the 50GB and that I’d be debited R169 in December, I requested her to listen to the recording and she hung up without even saying goodbye. Later on the 16th, I think it was after 11/12, she phoned again and she advised that she listened to the recording and again she down played the whole thing to which I was not interested in but need the 380 not to be debited and she said she’d assist me with that. Come the 21st, the money was debited after she assured me that it would be. I then went on their Facebook page and narrated what happened and I was asked to go and send a private text to which I did. Days or so later I believe it was on the 27th of December, I received a calll from Vodacom and this time I was assisted by a sweet lady and she said she will create a ticked and the money will be credited into my account and that it will take 7-14 days for the money to reflect. On the 21st of January 2025, I sent them a DM via Facebook because the money is still not reflecting on my account and they advised that they’ve created a ticket for me for the money to be paid and I asked about the turn around time and this time they are telling me that there’s no time frame meaning I may wait for a week, month or year even to get my money. Their service is really horrible and what if I needed that money for something urgent because they had no right debiting it??? They need to train their people better because of their consultants knew and understood their pricing then I wouldn’t be in the situation that I’m in. I’m truly disappointed
106 replies
18 months ago
Unsatisfied customer
I ordered an iPhone 11 for my child and it wasn’t specified that it was pre owned/pre loved or refurbished like with most companies and to my surprised i received a used phone. I left a review on takealot which was rejected and the explanation was I was supposed to be rating the product but not disclosing that a phone has been used and me getting a second hand without my knowledge surely is about the product. I feel they didn’t disclose intentionally disclose that it wasn’t new which is so *********
0 replies
32 months ago
Scan to pay - Clicks Elukwatini Mpumalanga
Can somebody kindly assist Clicks Elukwatini in Mpumalanga, they always advising us that they can’t do scan to pay, they don’t even try to see if it will work, carrying a card poses a risk as it can be cloned and I prefer using the scan to pay option. Can this please be sorted out urgently.
0 replies
38 months ago
Horrible service at caltex riverside in Nelspruit from Derick
What a horrible service we’ve just received now at caltex riverside in Nelspruit from Derick!!! We went there and requested 700 of 95 unleaded then he said he will see if he’s able to help us with that and he left and as we were confused by that statement, a lady named Nina came to assist us and clearly she was not informed and almost added a diesel but she quickly noticed and as we asked Derick why he didn’t tell her what to load and he rudely said “ eh papa I’m at work mina and I was busy with people who are paying me”. And he left us just like that, I’ve never seen anything so rude and when we asked why he was speaking to that way and that such behaviour can lead to a hello Peter complaint and he said he doesn’t care who we know and he headed to the shop. First he left without telling us where he was going and sent Nina to assist with half information, is this how you guys do things at caltex? Is this how you speak to your customers? If it is then I should say that it’s totally unacceptable and I sure wouldn’t be using caltex riverside nor will the people I was travelling with!!!
53 replies
39 months ago
I would like to writ...
I would like to write a review about Auto and General, I request my claim history and the lady that assisted me said she was gon send it, now it’s hours later and I still haven’t received it
56 replies
42 months ago
Worst service ever at Jeppe’s reef bricks
This is the worst company you can ever buy from. I bought 70 pallets of bricks in July from them and I was told upon buying that they will deliver 10 pallets every week for 7 weeks. They have been failing to deliver since and it’s one excuse after the other, I requested a refund and I was told that they do not do refunds but such is not even on their indemnity and I was not told about it when I bought the bricks. When I mentioned this to them then the director said it is written somewhere in their office. How can a company fail to refund me if they can not deliver what I have bought. From the first week they have been making up excuses for not delivering, from their drive being sick, a temporary relief not having a drivers licence, bricks not being dry, having issues with their supplier, having a flat tyre and many more excuses. To this very day, October 21st I still have not received all of the pallets and they are still refunding me. I even was engaging with the directors of the company but still the company is not delivering. This is the worst company one can possibly buy from.
133 replies
50 months ago
Truworths Elukwatini
I went to Truworths Elukwatini and I was so hurt by how I was treated or I feel it is unfair rather. I lay byed a dress about a few months ago and unfortunately last week my bag was stolen with my personal belongings and the Truworths slip that I was given when I lost my bag was there. So today I went there with my ID and explained to the lady what had happened (she said her name is Sizakele when I asked, she didn’t have a name badge on), I wanted to take my lay bye out/pay it off and she said there’s nothing that can be done. And I asked if I’d be refunded the money that I’ve already paid and she said now, I will forfeit it. I asked what’s the point of asking for an ID document when you are making the lay bye if you don’t get any assistance when you loose the slip and she said unfortunately that’s the process. I have been buying from Truworths as long as I can remember and I understand that there are processes in place but surely there can be a way of assisting a customer when she looses her slip when she has a lay bye with you or if not then surely you should be able to refund the person. I feel that this is unfair treatment to your customers and I’m honestly not happy at all. I needed to wear the dress today at my son’s party
53 replies
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1 Star
11 (100%)