PH
Paul H
Active since Mar 2009
19
Reviews
0
Industries
Reviews
19 reviews19 months ago
Repeated Payment Processing Issues and Unprofessional Service
I want to share my frustrating experience with Motor Finance Corporation. Every month, they call me to inform me that my debit order is not reflecting on their system, despite the fact that the payment has been deducted from my bank account each time. It’s perplexing and unacceptable that their system consistently fails to acknowledge my payments. To make matters worse, the consultants who contact me are often rude and abrasive, implying that I haven’t made my payments. This unprofessional behavior adds unnecessary stress and makes an already frustrating situation even worse. As a customer who fulfills my financial obligations on time, I find this treatment highly disappointing. It’s clear there’s a fault within their payment processing system or internal processes and I hope the executive management will take notice of this issue and address it promptly to prevent further inconvenience to myself and other customers who might be facing similar problems. I urge anyone considering financing through Motor Finance Corporation to be cautious and aware of these potential issues. Customer service and accurate account management are crucial, and unfortunately, this company seems to be lacking in both areas.
0 replies
22 months ago
False Advertising about Customised Interest Rates
Why do you advertise that you give customers a personalized interest rate for a credit card facility when you actually don't? My credit card was forced on me in order to access the apple watch Vitality benefits. I don't want a credit card, I don't need one, but if I choose to use it, I get ********** with your 22% interest rates despite having an excellent credit score. Than when I ask for the rate to the reviewed you say interest rates are not negotiable. Just Google "Discovery Bank credit card interest rates" and you'll the sponsored google ad claims you offer the "best interest rates". Discovery bank is a total ******* and seriously lacking integrity...
0 replies
25 months ago
Not all you your "lower income" target market are idiots
Impleting a global blovk on your customers debit and credit card (PayPal, Apple Pay etc) might be funny to your call centre staff when your customers cannot transact using their money, but it's not funny to me. Your call centre is a joke, your bank is a joke. Your prey on a lower-income customer base and you think your can treat everyone like they're idiots. As soon as your first branch opens on the net business you have lost me as a a customer. Dont bother replying.
53 replies
31 months ago
ITS Heat Pumps - A disaster waiting to happen
In early May 2023, I contacted ITS through their website, inquiring about the installation of a heat pump. I was promptly contacted and informed that ITS would refer me to one of their installation agents. Subsequently, Carl from Urban Blue Maintenance reached out to me and provided a quotation for the installation. Post-installation, the first issue I encountered was excessive noise emanating from the heat pump. Urban Blue addressed this by placing a rubber piece between the metal grate and the body of the heat pump. However, in early June, I observed a leak from the geyser. Upon a closer look, I discerned that the leak was originating from the pressure valve. Despite the clear connection to their work, both Urban Blue and ITS denied responsibility, attributing the issue to my geyser and not the recent heat pump installation. I sought the expertise of an independent plumber, who confirmed that the change in pressure due to the heat pump was the root cause. Further issues arose regarding the water temperature and water flow rate/pressure. My hot water system has been inconsistent since the installation of the ITS heat pump. I took the initiative to convey my concerns via a detailed email to the installer, urging a comprehensive review of the installation. Regrettably, up to the point of my email, no representative had ever been on-site for a post-installation check. What’s more disheartening is the complete lack of response to my concerns from both ITS and Urban Blue. The most recent debacle, however, was the most devastating. One morning, I awoke to find my house inundated with water. A pipe connecting the heat pump to my geyser had come loose due to substandard workmanship. The fallout? 150L of water severely damaging the ceilings in two bedrooms and the laminated flooring in three rooms. Despite this catastrophe, I've received neither a follow-up nor an apology from ITS or the installer. I strongly advise anyone in the market for a heat pump to steer clear of ITS and their associated installation agents.
786 replies
31 months ago
Discovery Insure: Extremely Poor Claims Handling
I'd like to express my deep dissatisfaction with the handling of my claim by Discovery Insure. I lodged a claim on Wednesday, 27th September after an unfortunate incident involving a faulty ITS heat pump installation led to significant water damage to my ceiling and flooring. Despite various contractors coming out to quote on the damage, I'm yet to hear any concrete feedback or updates from the assigned claim handler. Even more frustrating is the fact that the claim handlers keep changing, causing further delays and confusion. I have made numerous attempts to reach out, even leaving multiple messages, hoping to get a hold of someone who can provide clarity and resolution. To this day, no one from Discovery Insure has deemed it necessary to get back to me. Such lackluster service is not what I expected from a company of this repute. All I seek is timely communication and efficient resolution. Is that too much to ask? #DiscoveryInsure #PoorService #UnresolvedClaim
451 replies
34 months ago
Poor Quality Product and Return Service - Lifespace Projects via Makro
I recently purchased an offset barrel smoker from Lifespace Projects via the Makro Marketplace. The product was of very poor quality, with design flaws like gaping holes and leaking welded joints in the food compartment. These defects made the smoker unusable and unsafe. I returned the item over a week ago, but I've received no refund or confirmation of my return. This lack of communication and delay in refund processing is disappointing and concerning. I urge potential buyers to be cautious. The quality of products from Lifespace Projects needs serious review, as multiple customers, including myself, have experienced similar issues. I hope Makro and Lifespace Projects will address these issues promptly.
60 replies
42 months ago
Return refused due to false / fake warranty info on takealot product pages.
I returned a product with a 36-month warranty. It literally says 36 months in big bold writing on the box and on the product page, it says the same. I receive an email from Takealot saying the supplier has declined the return because the product only has a 12-month warranty. So does Takealot add false warranty info on the products listed or did the supplier add a false product warranty just to get sales? Very fishy stuff going on here. Bottom line, you cannot trust Takealot.
132 replies
42 months ago
Your repair quote: Second hand parts and cheap labour
What a rip-off of a company. I get a repair quote and the repair comes to R5000 less than a reputable approved repair centre in my area. When I query the quotation, the repair will be done by some backyard repair shop and they are fitting SECOND-HAND used parts to my car. Rick Hougaard tell me this with pride in his voice. And this lot provides all equations for Discovery Insure???
132 replies
42 months ago
Dodgy Assessment Process and very poor Service
I have had a fantastic level of service from the Discovery Insure in the many years that I have continued to use them as my preferred insurer. However, post-Covid, something seems to be off. There seems to be a drive towards cost-cutting, exceptionally poor service levels and a call centre that lacks the same excellence as before. Calls are dropped, there are excessive time delays in responses and when I do get a response, it's met with levels of apathy that would make anyone want to cancel. I believe in chances so consider this you last chance Discovery Insure. Approve my claim to be repaired at my preferred repairer. Do NOT EVER ask me to have my vehicle assessed at a Net Assess assessor again and stop stalling this claim for a measly R8560 less my excess of R4500. You guys ought to hang your heads in shame in the way you have handled this claim.
396 replies
46 months ago
Extremely poor service
Absolutely shocking, poor service from Discovery Insure!! Phone calls get dropped. No replies to my emails when following up on a claim after 2 weeks, and then a really bad attitude when I do eventually speak to someone. Time to find a new insurance provider I think!
134 replies
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5 Star
1 (5.2631578947368425%)
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1 Star
18 (94.73684210526316%)