TM
Thobela M
Active since Jan 2019
15
Reviews
0
Industries
Reviews
15 reviews39 months ago
Best Welcome ever
What a great service we received. Service with a smile. Politeness from the elderly lady that served us. It was so unexpected from a small town. We want to another butchery after that, and the people were looking at us all funny as if they do not serv our kind. But Van's is really a family-oriented business. Thank workers.
0 replies
39 months ago
Tricked to an upgrade I do not know.
I found out that I have a Sim card contract upgrade which I knew nothing about. I spoke to Ridwaan on the 30th of September 2022. I was looking to upgrade my phone. He said I missed 1 instalment I must pay 3 then he will call me. He said he will reduce my instalment just to help me to R179. To my surprise it deducted normal instalment the following month. The following month I left R200 in my bank account, and it was unpaid. I phoned and they told me the R179 was for an upgrade from November 2022. To my surprise I was shocked. Such lies and fraud. I phoned cancelling and they said they will escalate and then gave me ref number. I only got feedback only yesterday after complaining of threatening SMS's. They said they listened to the call, and I agreed. They say if I want to hear the call, I must go to CellC. But I never went to CellC when they created this fraud. I never used their data. After almost 10 years with CellC this is how I am being treated. When this Ridwaan want sales decided to trick me and I am being held accountable for something I do not know. And I am phoned daily, and I must tell my story daily and nothing has been done. Now I must pay cancellation fees for a contract I know nothing about, and no one is willing to help me at CellC. And I must run around at my expense to listen to the call. CellC is deducting money from my account every month, and this is giving me bank charges. I am so disappointed. Such deceitfulness. Such tricks.
60 replies
41 months ago
Unfair Random Debit Order Fibre suspended
My fibre (home WiFi) was installed on the 2nd of December. I asked about the 1st instalment; I was informed end of December. Yesterday I received an email telling my debit order failed. I used the WhatsApp number to understand or query this. I was informed that 1st debit order is done randomly. I asked who always has money in the bank. She said she will reverse the R50 penalty. Today my line has been suspended. And she never reversed anything. I contacted them at 8 am this morning, because I need data for work and my son school. 4 hours later they are still saying "I must be patient an agent will be with me" Still no one has answered. I am so disappointed. Thobela 0843792264. So unprofessional shame.
0 replies
45 months ago
Poor service_Sent from pillar to post
I went to Shoe City Tygervalley on the 19th of July 2022. I received an sms on the 22nd of July that the parcel was in East London. To my surprise I was called to by PAXI to be informed my parcel was never picked up in Cape Town. That was Thursday the 28th of July. The agent from PAXI said that the parcel must be open and a voucher number will be sent. I went to Shoe City, the parcel (D631004003648) was opened. I was informed that a voucher number will be sent. I must go home. I called Shoe City on Sunday no voucher number was sent. I contacted PAXI via whatsapp (I spoke to Sihle) , I was told that the store will be contacted. I went to the store anyway. I went with the sales consultant to PEP stores. We were told that the system does not pick up the voucher number. We went back to shoe city. I contacted PAXI whatsapp again, then Ondela closed my enquiry on whatsapp without assisting me. Then I got Vuyelwa, who said we must go back to PEP now. Which we did new voucher still did not work. We then tried it at takkie town. It still did not work. Then both me and the sales lady phoned PAXI. I was informed by the agent that there are issues with the vouchers. And Sihle told the sales lady that there is nothing PAXI can do for us. I wasted 2 hours at Shoe City for nothing. My parcel is still at a shop that is being renovated They said i must come back the next day. I am working an 8-5 jobs. I must work back the hours for today. But PAXI does not seem to be bothered by that. I am really not happy about this poor service. What a waste of my time and energy. And I might lose business for this.
0 replies
55 months ago
Red light on the ADSL router
I have not had connectivity for more than a week now. There is a red light on my ADSL router I reported 9nline. I was phoned and the gentleman said they will send a technician. Until to date no technician came. I went to Brackenfell branch on Saturday. My contact number was taken. But noone contacted me. Meaning if you do not have a telkom Sim card you will get no assistance. I finally got someone to phone for me and transfer me.. I still could not be helped. He said he will send this to IT. I am permanently working from home. And have not had connectivity for 9 days. This has cause so much inconvenience. I had to incur cost working at places where I could other people's data. I don't understand why I should suffer like this. This is my last resort. Contact number 0843792264
0 replies
56 months ago
Asking people to go to a branch during COVID
Capitec does not deserve 1 star. There is too much inconsistency. I phoned on the 4th August 2021 to dispute a debit order which could not be done on my app. The reversal was done. Now I phoned at 15h09 and spoke to a lady that dropped the phone in my ear. Is that good customer service. Then I phoned again and spoke to a Edson who said the rule was from April 2020. This Edson simply said there is no such transaction. But I was charged R45. These 2 people that I spoke are very incompetent. SO CAPITEC at a time of a pandemic requires people to go expose themselves in long ques and stand a chance of catching COVID. And the agents do not even want to put you through to a supervisor. THAT IS VERY UNREASONABLE AND VERY BACKWARD. I AM SORRY BUT IT DOES NOT MAKE SENSE AT ALL.
53 replies
58 months ago
Zero percent in Exam and no explanation
I had such a bad experience with University of South Africa. I wrote PPH4801 exam in January 2021 online. The same way I have been doing 5 years in the varsity.Results came back, I had zero%. I have been phoning and emailing. Noone has come back to.me Even UNISA Ombudsman. I sent them an email 4th of June. No response until now. I have been emailing the professors since March. They do not even have a decency to respond or pick up a phone to phone.me. I have spoken to both secretaries they promised to forward my email to the lecturer. But nothing. They say UNISA helps the poor but imagine paying R7000 for a course and you have 67 % for year mark, you make the effort to submit your exam. But then no feedback. They are really playing with people's lives. I sacrificed a lot to do that course but now I am getting the run around. I am based in Cape Town. And it is COVID. Even if I can sacricifand go to Pretoria, the secretary said they are working from home. I am so disappointed ? with the lack of compassion.
53 replies
58 months ago
Bad service and wrong order
I was at KFC Brackenfell. Shop 56, Old Paar Road. Date on the slip 10/07/2021 at 20h01. Order # 153. Charity 35. They asked me go buy inside as there were no people inside. I didn't mind. Worse mistake of my life. Cashier didn't greet or even look at me. I order 3 buckets for 1. 2 with thighs and 1 with drumstick. Then 1 bucket must have nuggets. Then I asked her if I cannot change 1 coke zero for stoney zero. I didn't even finish the sentence she said no. I asked but when there is no coke it's swapped with that. She didn't pay attention to me after this. I asked if the cold drinks could have no ice. There was no bucket with nuggets for my 10 year old. It was all zinger wings. She gave me my order and turned around to go to the back. She left me standing there for a while and she did not come to the front again. Cold drink with ice I had to throw away as it is very cold and weak as the ice melted. There was not even a Thank you for someone who's named Charity. If that is her named as she didn't introduce herself. Maybe she was working in Charity's till. Now I understand why there was a long que outside for drive through. My name is Thobela. Contact number 0843792264
0 replies
63 months ago
Faulty Decorder from OnAir TV
Decorder was ordered and installed by OnAir TV. The decorder continuously reboots and I feel it is faulty. Rebooting takes several minutes. Meaning that some programmes are interupted. I have advised OnAir TV about this matter and that I would like to cancel the order since I do not trust their product. I sent that email on the 20th of January. To date there is no response from OnAir TV. I cannot buy a faulty decorder. As the issue continues. And i must pay R179 for 24 months for faulty goods.
56 replies
63 months ago
Dial Direct Lawforall Not helpful
Dial Direct Value Added Product-Lawforall. I phoned Dial Direct VAP, beginning of December 2020, for assistance with a Civil Case. The lawyer said she will follow up properly in January as the lawyer's office is closed. First week January I was phoned and advised that she is off sick, and the gentleman said that he will make a note for her since I am stating that I was not helped. 3 weeks into January, when I phoned to do a follow up the call centre will take a message. Then a lwayer will phone and advise that the manager will phone me. I started to negotiate for myself for the case. And I cc'd the lawyer on all the emails. I managed to negotiate and sort the issue in February. Then the manager of lawforall phoned me only to tell me that Nompumelelo will be back on Monday. The following she phoned me a few days later from the date she was supposed to be back. Her call was to ask me what are the contact details of the Law firm I am busy with. She was cc'd on all emails. I then wrote 2 emails to disputeresolution@dialdirect.co.za, I was given to complain on. To date no response. And I have asked to cancel. Instead dial direct continuously deducts the premium on my bank account. And I am getting bank charges. I have informed them. But no they are still deducting.
56 replies
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5 Star
1 (6.666666666666667%)
4 Star
0 (0%)
3 Star
3 (20%)
2 Star
0 (0%)
1 Star
11 (73.33333333333333%)