PR
Puleng R
Active since Jan 2019
21
Reviews
0
Industries
Reviews
21 reviews5 months ago
PACKAGE DOWNGRADE IGNORED
Mweb has ignored my request to downgrade a package for over a month now
0 replies
11 months ago
Horrible Service
Pick ‘n pay I am writing to express my extreme disappointment with the poor service I have received from Pick n Pay ASAP on two separate occasions. I placed two grocery orders for delivery and, in both instances, I had to follow up myself after hours of waiting—only to end up collecting the orders in person. This completely defeats the purpose of using a delivery service. For the first order, I was informed that the driver was unable to reach me at my home. This is simply untrue, as I was home all day. The store manager showed no compassion whatsoever and claimed that the delivery could not take place because the app administrators did not have my details. This explanation makes no sense. How could I successfully log in to the platform, place an order, and make a payment without my information being on the system? Was my information only available when it came to deducting money from my account, and then conveniently unavailable for delivery? That seems highly questionable. To make matters worse, even after I drove to the store to collect my groceries, the delivery fee and driver tip were still charged—without any offer of a refund or apology. The second order had the exact same issue. Again, there was no sense of accountability or empathy from the management team. They showed no concern whatsoever for the inconvenience I experienced. I placed an order with the expectation that it would be delivered. If I didn’t have the means to follow up and physically collect the groceries, what would have happened? It is unacceptable for a company to accept an order, debit money, and then claim not to have the customer’s details for delivery. I even included detailed delivery notes—such as the building name, house number, and intercom instructions—to prevent any confusion. Clearly, that effort was ignored. To this day, my concerns remain unaddressed. This situation reflects a troubling level of incompetence from Pick n Pay ASAP staff and, more disappointingly, their store managers. It appears that because Pick n Pay has many customers, losing or disappointing one doesn’t matter. The question is what happened to my information ? How come you had my bank details to debit my money but you don’t have my details to deliver? how come you didn’t refund my money when you picked up you don’t have my details? you found it worthy to keep my money so that i can run after you?
59 replies
11 months ago
They assisted with my claim without any issues
They assisted with my claim without any issues. We had power outage for days due to issues city power worked on to resolve and in the process my food in the fridge went off which was a loss to me but they paid out so that i can buy food again. This happened mid month so i am grateful to King Price🙌🏾 Thxnk you King Price you are the best
58 replies
27 months ago
mtn failed to debit their money and listed me as a defaulter yet they are at fault
i have a new contact with mtn and they only debited i think twice and all other months they didn’t . i couldn’t make payments myself and now i am listed on itc for something that isn’t my fault. i signed a contract agreeing to a debit order and mtn failed to honor the agreement. i have my bank statements to proof i had money on those debit order days. it’s unfair i am on itc in this regard
0 replies
44 months ago
Wrong infant food age delivery
I placed an order yesterday and 1 item in my order which was my baby purity Puree was incorrect. I had ordered a 6 months one and I received a 7 months product. I am so sad because I ordered because I had to feed the baby then an there. I submitted an issue on their app and sent them an inbox via Instagram where I recieved an email indicating that once complain is approved which may take up to 48 hours they will credit my app so that I order again because delivery is provided per order. My question was whose cost will this delivery be for and they said mine. So they clearly not taking accountability for their error. This is not just a minor error. You can't make mistake with an infant food. I do not wanna know what would have happened if this delivery was not accepted by my self but by my nanny because she feeds my son anything I provide because she knows I careful when purchasing baby food. My son would have consumed a wrong product and I'd have gone for law suite with checkers. Please correct this mess asap.
0 replies
58 months ago
Non automation of debit order by nedbank from nedbank business account paying nedbank speedpoint fees
Nedbabk debited my business account without my authorization. I had a a swipping machine (speedpoint) rented for a pharmacy business in Lesotho and owned a personal account where I nominated a debit order for monthly payments to be made from then later on i opened a business account for the pharmaceutical company, I did not move my debit order for the machine to the new business account but nedbank Lesotho debited the outstanding fees owed from a business account without my concerned. I complaint about this act that is unlawful and they noted that such transactions are done by nedbank south Africa. They are the ones that debit such funds therefore they can't assist. Before I lodge a complaint with the banking ombudsman I need nedbank south Africa to advise on this matter to tell me if they are allowed to setoff client's accounts without their knowledge. The person who gave me this information is Mr Basis Ramputi, a sales manager in Nedbank Lesotho. I will await way forward as o expect that transaction to be reversed and be given a chance to conclude a repayment arrangement otherwise close all my business and personal account and sue nedbank for not allowing me as a client privacy in my account and doing as they please
0 replies
59 months ago
ATM switched off without giving me my money
Good Day, I am writing to you on behalf of my step father. He lives in welkom freestate. This afternoon at 14h10 he was at an ATM at the branch in welkom he says he inserted his card into the machine ,punched the pin and put in the amount to withdraw which was R2500. Upon that the ATM shutdown and there was no security he quickly went inside to report the incident where he was told there is nothing they can do. Walking up the machine was back on and there was a lady using the same atm who claimed not to have seen his money. My question is how come thr branch cannot assist with footage and also to check atm recon or investigate the matter. This is totally unacceptable. We are talking about a man who works hard at a mine to earn a living next thing banks technical faults are made his problems without sufficient efforts by the bank in question. Please give direction otherwise I will need to liaise with that banking ombudsman. His number is 0766083996 and his name is Lawrence. Please get in touch with him and try assist client. He works underground and his phone is off until 14h00 or 14h30 weekdays. I hope to hear from you soon.
53 replies
61 months ago
Illegal attorney fees addition on my levy statement
I have my levy account handed over to this people and they add 10% of my levy balance on my statement as their attorney charges. It is totally a real off. I know that when an account is handed over it is subjected to attorneys fees but not 10% of the balance. I am struggling financially as is and I am trying to reduce arrears but I don't see progress due to this unreasonable fee this people are adding to my account. They never even communicated to me regarding the handover of my account I didn't even know who they aee until I ask the managing board of my complex. All they know is to just add fees on our accounts month end and that is it. Deciding to make repayments was not because they ever liaised with me but mainly because I was I a position to start paying . This needs to be brought to the ombudsman attention that here are people reaping us off in the name of being attorneys. I am disgusted and I am looking to expose their ill treatment to us as consumers
0 replies
63 months ago
billing issue
i went to a cellc store in clear water in december 1st week it was the 2nd December 2020 To seek a data sim because my rain network was not good enought anymore. walking into the store i saw a data sim plan for R299 and i decided to rather take up the one for R399 per month. i was advised i could cancell anytime. i forwarded docs and it was approved. I was called to go sign the agreement and i was still on duty but i took tome off to rush there as it is just 5km away from my house. I then recieved a statement that showed data amount that had R900 And something and R800 that i do not understand i called the customer care they said that is the simcard data plan i took up. mind you i have a device plan ending in march with cellc that i have been paying without issue and due for upgrade and i pay R538, Why would i take a sim card contact for R900.00 when i paid R250 monthly with rain and to take a 5G with rain would only cost me R700 unlimited? i took up the R399 50gig day because i thought i would last which i cancelled even because it only lasted 2 weeks and went back to rain to obtain a 5G unlimited which is working fine. i am in dispute of the statement and i am not going to pay that R900 and R800 on the statement which i do not know what it is for and request that cell c rectifies the statement so that i pay what is due because i hate unpaid debit orders in my account. i will not have such funds ever to pay cell c and now my cellphone is affected and not paid because it is one statement. i initially was in arrears for december due to overspending in december and i already left funds for that to debit twice and then the data sim but the debit order failed again due to an amount that i did not leave funds for as i did not anticipate that kind of a debit order to go off my account.
122 replies
69 months ago
bad bad bad
I went to sorbet town Square yesterday spend R840 to get a basic gellish on my toes and tips gellish on my hands initially I was told there's special for 220 only gellish but I didn't get that i usually do my nails in braamfontein by artistic and professional nail bar i decided to try sorbet thinking they offer anything exclusive i regret wasting my money for that in braam id have paid R450. They did not even wash my hands and gave me lotion after the service theres nothing extra ordinary about sorbet they useless infact if i show the pic of my braam nails and what this people did it would be a joke honestly
53 replies
Review Distribution
5 Star
2 (9.523809523809524%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (14.285714285714286%)
1 Star
16 (76.19047619047619%)