SC
stefani C
Active since Mar 2009
47
Reviews
0
Industries
Reviews
47 reviews10 months ago
No delivery, no feedback, unpleasant staff
On 13 June, I placed an order for two cupboards. The seller is BLUESALLEYTRADING. Delivery was supposed to take place on 23 June. On 24 June, I called and spoke to a customer service agent, who gave me a reference number (after I asked), but nothing further has happened, and there is no progress on my order when I check the tracking function. Today, I first tried the WhatsApp line, without success, and then wrote an email to customer services, asking whether the order would still be carried out. It is for a substantial amount of money, and I am not impressed with the fact that there has not been any feedback. I then received a phone call from the rudest agent I have ever spoken to. Please note, I am not an idiot, and I do not appreciate nor deserve to be treated like a child when I am not the one at fault. She told me there's nothing Makro can do, and when I queried that, was told 'I keep telling you...' at which point I put the phone down, otherwise I might have been less than polite in my reply. Kindly follow up on my order ASAP, and train your customer service staff better. Since this is my second disappointing experience with Makro, I will not use your online service again. Thank goodness you have a lot of competitors.
56 replies
13 months ago
Inadequate arrangements lead to disappointing service
I chose PKM based on a recommendation from my agent. PKM made me pay an additional fee to assess the contents of my property, based on which they delivered a quote. I told the assessor that my previous removal company had used a team of 8 staff members over 2 days to pack up my 5 bedroom home. The assessor was insistent that they 'knew their work' and was experienced, and would easily pack up my home in a day. They sent 4 people to do so. I ended up packing most of the content of 3 rooms myself. To unpack (a service I had paid for) they sent 4 staff members again, which wasn't nearly enough. My 84 year old mom, my domestic worker, my sister's gardener and I, unpacked the majority of the boxes. There are still some boxes that are not unpacked. PKM also broke a milk jug, a vase, and an irreplacable serving bowl from a set I had inherited from my grandmother. Because they were in a hurry as they were understaffed, a lot of the content of my house was thrown into boxes willy-nilly, with little care for the condition of the items. The staff also removed a sliding door at my previous house so that they could move the furniture out more easily, and failed to replace the door, leaving me to arrange for repairs with the new owner of the house. I would not recommend PKM to anyone moving a house. They may be adequate for a business, but they don't have the capacity to deal with a larger property.
53 replies
16 months ago
Dr de Cramer really cares
Very grateful to Dr de Cramer. He sterilised the little stray I adopted from 9th Day so beautifully that it is impossible to even see the scar. He was also the only vet willing in December to keep his practice open after hours so that I could rush an injured rat to him. I am very thankful for vets who still show compassion. Much appreciated!
0 replies
25 months ago
Bank's incorrect information hinders my ability to transact
Your security question system does NOT work. Every single time I try to talk to anyone at Standard Bank, I'm told I've failed the security questions. Which means that I am never able to get assistance from Standard Bank, and it is getting really old. At this stage, I want to move ALL my business to Investec, with whom I also have an account, and where I have a personal banker who actually knows me. I can't keep playing this ridiculous little game with you. I am a CA(SA), an ACMA, and a CGMA. I have no reason to lie, and I most certainly haven't. I can't help it if your systems are outdated or you have old information or you draw incorrect information from the credit bureau. Because you also refuse to tell me where I have 'failed', I can't correct YOUR incorrect information. I don't know whether to send through a contract from my new employer or a municipal bill stating my address or a statement from the clothing retailer you seem to deny I have an account with. I am trying to report a *****ulent transaction on MY account that has MY money in it, and you are denying me access. I asked to speak to a team leader (at 16:20 on Wed 13 March), and was promised, after holding for a very long time, a call-back within 5 minutes. That was more 2 hours ago. You need to sharpen up your customer service skills or face losing long-time customers. After 30 years with Standard Bank, I am no longer impressed.
56 replies
27 months ago
Call-in centre agent extremely unhelpful
On Sunday 28 Jan I wanted to place an order for a microwave. When I went to 'pay for your order', I saw the delivery address was wrong, and I pushed the 'back' button to fix it. Instead, I received a message saying my payment may have already been processed on my credit card (I didn't fill in the details - presumably you kept them on record). I then phoned your call centre and spoke to the most unhelpful call centre agent ever. It was as if he didn't even try to understand the order. He told me I had to make payment before I can cancel the order, even though your website says "Please contact our Online Support Centre on 0860 600 999 and a representative will assist you in cancelling your order". When I said I certainly would not do that, he said I have to, otherwise the order cannot be cancelled. How is that even possible, and in what world does that make sense? After a useless back-and-forth, he admitted that the order would be cancelled, and said he would 'escalate the matter'. I asked for a reference for the call, and was summarily cut off by the agent. Don't have a call-in centre if your staff are going to be so rude, unhelpful, and uninformed, please.
58 replies
29 months ago
Negligent or ***********? Flora Life Hospital will never see me again.
On Saturday 2 December, I was bitten by a dog (not my own!) that was wandering in a busy street. I went to Life Flora Hospital, and I will subsequently never set foot there again. A vist is a health risk! Despite the risk of infection inherent in a bite, it was a good 90 minutes before I (in desperation) asked whether I could possibly go and wash my bitten hands myself - by then no attempt had been made by the personnel to clean or sterilise my wounds. After nearly two hours, I was told to 'soak' my hands in warm water - that is how far the sterilising and treatment process went, and I now have badly infected wounds. I told the attending doctor no less than three times, and also the administrative personnel who opened the file, that I was allergic to penicillin - yet the doctor prescribed Augmentin to me: had I actually taken any of the pills (which I could only get the next morning as I was told the pharmacy was closed), I would now be dead. The same doctor also gave me a prescription for hemoglobin, which he told me I needed to collect from my pharmacy and bring through the next day (Sunday) to Flora Hospital to have it injected in a muscle. Two reputable pharmacies informed me that hemoglobin, as a schedule21 medication, is ONLY available at hospitals (you would think the doctor would know that) - lo & behold, when I returned the next morning, the hospital pharmacy was able to issue the correct dosage to me. I then also complained to the resident doctor, head nurse, and admin staff, about the gross negligence of the doctor who had prescribed penicillin to me - I was told I would be contacted by a department head: of course that has not happened. Consequently I will be reporting the matter to the Medical Council. The doctor who saw me on Sunday was arrogant and demeaning. He also decided to inject the hemoglobin directly into my wounds, instead of into a muscle as the previous doctor had prescribed. The pain was excruciating, and he refused to give me any pain medication. I was subsequently told by a doctor that the injections had been done too close to the bone of my thumb, and consequently the pressure had caused massive swelling and pain. It does make one wonder whether the credentials of the doctors are thoroughly vetted before they are appointed. When a nurse injected the remainder of the hemoglobin into a muscle, it didn't hurt at all. Finally, the tet**** injection which was also administered by a nurse (the first doctor effectively did nothing but prescribe life-threatening medication) has caused a massive red, rock-hard and extremely painful bump on my arm. I would have been better off going home and washing my hands with soap. Flora Life Hospital is NOT recommended.
200 replies
38 months ago
Impossible to reach a customer service agent
I keep receiving a message stating that additional permissions are required to sync my activity to my account (which used to sync without any issues). However, when I click on the message, or log into my account, I can't find the permission settings you refer to anywhere. My privacy settings haven't changed and the settings I have suit my lifestyle. I tried to call FOUR times today, and after being shuffled around by your voice answering system multiple times, were cut off every single time after I had entered my ID number. That's 10 minutes of my life I'm never getting back. It is apparently completely impossible to talk to an actual human being at Discovery. I know AI saves you a lot of money, but it is massively frustrating to your clients who just want to talk to someone! In the meantime I'm losing points. Would appreciate a phone call to resolve this ASAP.
0 replies
49 months ago
Bestmed in financial trouble?
On 23 March, I submitted a claim on behalf of my mother, for a repayment from her vested account. Having not received any response from Bestmed, I sent a follow-up query on the 31st of March. Having STILL not received any response (or repayment) from Bestmed, I tried to call your offices (4 April) using the number supplied for an 'urgent response'. I tried the 'Claims query' option (Option 3) and the 'Holding for a consultant' option, and I made FIVE phone calls. ALL five phone calls were simply dropped - after going through all the steps, the phone line is simply cut off. Is Bestmed in financial trouble? Can you no longer afford to pay for your phone lines, or your operators? Are you not able to meet your obligations towards your customers in terms of payments of their accounts or repayments of amounts already paid? Please let us know ASAP whether we need to move to another service provider. Also, please investigate why your phone lines are not being answered at all, no matter the option selected - this creates serious reputational damage!
74 replies
50 months ago
Investment department unreachable
My mother (80) uses a cheque card to withdraw money from the ATM. Since last month, the ATM withdrawals are suddenly and without explanation being made from her Depositor Plus account. We've checked - she does correctly state Cheque account when making her withdrawals. I tried to contact your call centre - after 17 minutes (seriously?!) of waiting for my call to be answered, I finally spoke to a young man who (1) wasn't the least bit interested in finding out WHY this error is occurring (there is something wrong with your banking system - shouldn't this worry you?) and (2) couldn't wait to hand me over to the Investment department. However, my call was then cut off. When I tried to call your Investment department directly, my phone call was once again cut off after entering my mother's bank account number, despite the Authorisation request coming through to my cell phone number (I manage her accounts). She's very distressed about this fault on ABSA's system, but it is difficult for her to get to a bank branch. Could someone please sort this out and give her a call? Thanks.
53 replies
54 months ago
The worst customer service I've ever experienced
My Explora decoder started malfunctioning two weeks ago. On Tuesday, I tried taking the decoder to an Ontdekkers dstv office, but they claimed to have been hit by lightning (they made the same claim last year as well - VERY unlucky location, obviously). When they turned me away, I tried the Voortrekker branch, but they were out ot stock. I then phoned the Randburg walk-in centre and was assured they had stock available. At this point, I had no choice but to take leave for the day. I drove to Randburg (a 30 min drive), waited in the queue for a considerable amount of time, only to find out when I was finally assisted, that the Randburg branch did NOT have stock available. I specifically phoned ahead! I was then told to wait until 12 for stock to arrive. At 10 to 12, I was informed that the stock would only arrive 40 minutes later. I finally received a 'fixed' decoder at 13:15 (I pay monthly insurance). When I got home, the replacement decoder would not communicate with my extra view-decoders. FIVE phone calls and 12 hours later, they finally worked. One day later, the replacement Explora gave me an error message that the hard drive was scrambled. At this point, I was put through to the Insurance department, that approved a claim for a new Explora. I was told they would try to have the installer at my home by Friday. The company finally turned up after 2pm on Saturday, and installed the new Explora. Lo and behold, this morning NONE of the three decoders are working, nor is my TV attached to the Explora. I spoke to a call centre agent (again!) at 08:05 this morning, and he promised to call me at 09:00 again. He called at 09:15, but the phone cut out, and he didn't call back. I then called again, just to be transferred to the insurance division, which isn't open today. I haven't been able to record anything in 2 weeks, and I have had almost no service. I'd love a refund, and to close my account, as I don't think Multichoice is capable of delivering the service I'm paying them for.
53 replies
Review Distribution
5 Star
7 (14.893617021276595%)
4 Star
1 (2.127659574468085%)
3 Star
0 (0%)
2 Star
25 (53.191489361702125%)
1 Star
14 (29.78723404255319%)