TV
Tanya J
Active since Feb 2019
8
Reviews
0
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Reviews
8 reviews54 months ago
VIRGIN MOBILE SA STILL DEDUCTING MONEY EVEN THOUGH THERE IS NO SERVICE!
As a lot of ppl my services were suspended on 18 September 2021, I cannot get hold of them via phone but only email - and then get a reply about Cell C suspending the services earlier than Nov 2021. I haven't used the number since it was suspended (obviously I can't), but they keep on deducting money from my account. I tried to call the nrs provided in their email but gets cut off straight away on 0741000135 and a message saying they having technical difficulties on 011 676 5000. Please stop deducting money from my account as you were in breach of contract not me, and I haven't been using your services since.
53 replies
62 months ago
Incompetent accounts department
I switched from EFT to debit order last year, they never acknowledge or put it through on requested date. When I queried, Joshua called and apologised and said that it would be put through, but that we owe a certain amount for license fees (which I paid that day). When I asked him if we'll be in arrears, he said no. Then called back saying that they made a mistake and we will be in arrears but because it's their mistake they would take it off in 2 payments, first payment was done but not second one. Then a few months later I got a statement saying that licence fee is different from one Joshua gave me and that second arrear payment wasn't taken off. I called, spoke to lady called Taylor which said no one available but they will get back to me. Then got an invoice with normal amount to pay, but debit order went off for much more. When I called Joshua again, he couldn't remember what I was talking about but said he'll look into it and come back to me. After numerous emails to different people, including Joshua, at SOS no reply. Then last month an amount was taken off via debit order, my husband called and spoke to Joshua, who said that now (in March) the last payment will go off for which we were in arrears (because of their incompetence), but it will be a lot less than last month. Then same amount went off, although we got an invoice that is much less than debited amount. I've been trying to speak to someone at their offices, but everyone is conveniently unavailable to try and sort the problem they have caused, out.
0 replies
82 months ago
Items on slip that wasn't asked for
Went to BP in Village Road, Johannesburg this morning, and was billed for a Vodacom voucher I did not ask for or buy. I didn't realise this until I got to work, which was obviously too late to go back then again to complain. This is the 2nd time this has happened where I was billed for an item I didn't request. The cashier Patrick didn't even bat an eye when he passed me the till slip, knowing very well that I didn't buy the item, but I paid for it. How many other customers do they charge for items not being asked for? And what happens to the extra money? Do they report it to their bosses at the end of the day, or is it being pocketed by them? And the best is, I don't even have a Vodacom number, so then why would I even buy a voucher for Vodacom.
74 replies
88 months ago
Switched data without permission
I've got a 24 month anytime data contract which I've signed in Dec 2017, I had no problems using this service as I, sometimes, work from home. But now all of a sudden, they changed me to NightExpress data only - which obviously I don't use as I only work during the day. I've have spoken to Ruth Khumalo, who told me I have switched over and that is the only data I get, I haven't had anytime data during the past 12+ months. I told her it's ridiculous as I have only used anytime data, and not NightExpress data. I need you guys to switch me back to my normal 10GB data contract I've signed.
105 replies
100 months ago
Bad service period!
Received my meds last end of Nov 2017. No meds or reminder of my co-payment on the account, so no meds are send out. Even the meds that no co-payment is required for - which they were supposed to send to me, but haven't. I paid the co-payment once I got back in Jan 2018, then a week later I had to mail them to find out why my meds haven't been send yet. Then the next day I get a sms saying that claim has been put through to my Med Aid, and also a reply from Bronwyn saying that the meds are on their way and that I still have 4 repeats left (this was the 17th of Jan. Yesterday (22 Jan) I get another sms saying that my meds are on their way for delivery and another one saying that my script is about to expire. When I called them I was told all of a sudden, 5 days after I got a mail saying that I got 4 repeats left, that I now only have 2 repeats left, and that the meds was send for delivery early in the morning. Now it's nearly 1am on 23 Jan, I still haven't received my meds. So now I have been without my chronic medication for nearly 2 weeks, and it just seems like they don't care about the patients. And even though they're supposed to be "cheaper" than a normal pharmacy, looking at the costs of my meds they really are not that much cheaper.
210 replies
129 months ago
Dragging out request for final balance
I've been paying my husband's account & have requested a final balance more than a week ago. Irma called me & said they can't find 2 payments so I send through again the proof of payments. She promised to get back to me, a week later I mailed them asking again for final balance, as I wanted to see if I can afford to settle the account . Still no response, then I send another mail whereas Cobus called me & said they received the payments but they're trying to find out why it hasn't been allocated to the account. But he was going to call me back the same day, which he hasn't done. I've made a payment & send through proof again, saying that I'm making a final payment as I'm not getting a response from them, then Irma contacted me saying they can't accept it as final payment as they haven't allocated the 2 payments yet, but she'll get back to me still today - which I doubt. This more than a week after I have contacted them for a final balance. And in the mean time if there's any money still owing, they're getting the interest. How convenient for them! It seems like they're not there to help people but to drag things out so people can't get out of debt.
0 replies
129 months ago
Still no response, and passing the buck
I bought a phone from Edgars The Glen in March 15, I experienced problems with the battery which I've reported to them, and e-mailed Edcon, unfortunately I lost the original slip & was told to go & speak to the manager which will be able to assist me if I give all the details. I did this on 7 May 15 but haven't heard anything from them since. On 20 Aug 15 I mailed Edcon again just to say that I'm not impressed with their service as I haven't heard anything. Then on 25 Aug I got a call from Butle (sic) saying that she never knew about the problem, and if I want to \I can go to the store and we can argue about this". But I again explained what the problem is & she said that she will look it up & get back to me before end of business the same day (25 Aug)"
75 replies
133 months ago
Can't help with accessories on phone
On 14 March 2015 I bought a Verssed Platinum VP1 phone from Edgars The Glen branch, I haven't used the phone much since, but have noticed that the battery gets extremely hot (so bad that you can't hold it in your hand) when you are using an app for more or less 5 mins or so. And also the battery doesn't last very long, i have to charge it at least twice a day - after it has run down completely. I unfortunately lost my slip so I was told by the sales lady that I cannot give it in for repairs unless I got the original slip (but i do have prove of payment on my bank statement). So I have been trying to buy a new battery, but Edgars The Glen tells me they don't sell batteries I have to call Game, they told me they don't stock the phones so they don't sell accessories for it, I should call Vodacom. There again I was told to go back to Edgars as Vodacom doesn't stock it as well. I went to Jet stores at Rosettenville, the ladies behind the counter looked at me as if I was talking Greek, and didn't even answer me when I asked why if they sell the phone, they don't know where to get a battery. I would like to know why Edgars sell phones but not accesories? And also where can I get a battery
76 replies
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2 Star
3 (37.5%)
1 Star
5 (62.5%)