TG
Theo G
Active since Feb 2019
14
Reviews
0
Industries
Reviews
14 reviews1 month ago
WumDrop and Makro - a masterclass in incompetence, dishonesty and arrogance
My order was scheduled for delivery on Friday, 13 March, but I requested a reschedule as I was away. On Saturday morning, I received a false notification stating the order was out for delivery; I waited all day, yet nothing arrived. Today, a wholly *********** driver named Nando Khoza called to say he had arrived. I provided him with an entrance code and specific delivery instructions. Two minutes later, he called back and arrogantly demanded I meet him outside because he "couldn't see parking." Naturally, I ignored this foolish request, as I have no control over visitor parking and it is his job to deliver the package, not merely to drive it around. Eight minutes later, he **** to his employer by logging the status as "customer not available" - a blatant falsehood to cover the fact that he was simply unwilling to park and do his job. He then proceeded to leave with my order. The unprofessionalism of this company and its employees is staggering. Having seen several similar complaints on Hellopeter regarding this courier, I will now cancel any retail order immediately if I see this company has been assigned. This is the third time Makro has used an *********** courier for my deliveries, and I will be seriously considering other online retailers for my future purchases.
0 replies
2 months ago
A Masterclass in Unprofessionalism and Incompetence
I have been a loyal, paying customer of Netstar for four years without a single missed payment. Yet, I am currently being harassed by their ************ debt collectors (GL Attorneys) due to Netstar’s own internal negligence. Last month, they claimed my account was overdue despite no debit attempt appearing on my statement. After calling their Finance department, I discovered Netstar had changed my banking details without my consent or knowledge. Despite helping to "rectify" their error and receiving confirmation that a debit would be processed immediately, they failed again. The level of incompetence is staggering: 1. They messed with my correct banking details (Administrative failure) 2. They failed to process the manual debit as promised (Broken promises) 3. I requested their banking details to pay manually; it has been days, and they still haven't provided them (Total lack of urgency) To top it off, this is the same company that suffered a massive data breach last year in June, exposing their customers' PII (i.e., names, surnames, physical addresses, vehicle registration and make) including banking details to hackers. Their response to failing to secure my data and manage my account? A 6% premium increase!! Netstar doesn't reward loyalty; they punish it with incompetence and baseless legal threats.
271 replies
15 months ago
Unprofessional and ********* business practices when requesting policy cancellation
On 8 January 2025, I emailed Pineapple to inform them that I was cancelling my insurance policy from 20 January 2025. This was deliberate on my part because this is the date at which the cover renews each month and thus, there would be no need for premium or pro rata refunds to be processed in my favour. I explicitly stated in the email, in plain language, that I DID NOT wish for the policy to renew at the next debit order date. However, on the 9th of January, one of their ************ agents called Julian Hall, responded with an email stating "Your policy has been cancelled effective 20/02/25”, unilaterally changing my request. Later the same day, they sent a new debit order mandate without communicating what it was for?? Puzzled by this, I promptly responded to the email to point out that my request was for the policy to terminate by 20 January 2025 and asked that they update their records accordingly. After this, no response, other than from their automated bot came. On the 12th of January, I followed up asking Pineapple to amend their records as per my earlier request and once again they ignored me. Today, I woke up to discover that they had debited my account for a policy which I have technically cancelled. Needless to say, this is highly ********* and shameful conduct and is tantamount to theft! There is no other way to describe this behaviour... Distorting client requests, ignoring emails requesting a correction, sending debit order mandates without prior communication, and then continuing to charge premiums after policy cancellation. It is clear that this "error" was a deliberate act by this Julian and Pineapple to take money from my account without authorisation, knowing that it will take several days or even weeks to process a refund once money has landed in their account, and by the looks of it, after a protracted complaints process. I would have honestly considered insuring some of my home contents with them at a later stage but not when it's clear that they have agents who operate like ******.
53 replies
21 months ago
Careless handling and capturing of sensitive personal information.
I purchased a Hisense TV from Hirsch's Hyde Park last year on 26 August. As is typically the case, they offered to activate and process payment for my TV licence with the purchase, which I agreed to. I provided my ID and they generated my invoices and I paid. Just before I got home, I inspected the documents and discovered that they had entered the wrong name and surname on them. I then quickly rushed back to the warehouse, told them they had made an error and they generated new invoices with the correct details (or so I thought). Today, I received a SMS for TV licence renewal and the same incorrect name and surname they entered into the system initially is reflecting there!! What do I call this? Is it *****, carelessness or just plain disrespect for customers? Clearly they did not update the details on their system but changed only the invoices they gave me. This might seem like a simple mistake but it is a breach of the POPI Act, since I asked them to accurately capture my details and they failed to. Also, they have in the process misrepresented my identity to a state entity by assigning my contact details and address to a name which is not mine. Now I must be inconvenienced with trying to sort out their mess after I asked them nicely to fix it over a year ago! This is annoying and they should not offer to activate accounts for customers if they can't capture details correctly.
0 replies
25 months ago
Functional but unsatisfactory products.
I recently purchased two products from FirstShop. A TufLuv MacBook cover and DELL KM7321W keyboard RF Wireless + Bluetooth Mouse. Both products were functional but had disappointing defects or features. The laptop cover does not fit the laptop properly. It's lower cover does not clip-on to the bottom and comes off partially whenever I pick up the laptop. Fortunately, my laptop remains on my desk most of the time and this only bothers me occasionally so I've decided not to return it for a refund. The Dell keyboard & mouse set, however, I will return. The mouse makes such an annoyingly loud noise I wouldn't be able tolerate it, especially since it came at a cost of R1600. I really can't understand why Dell still manufactures such noisy clicky mice and calls them premium? The multi-device connectivity is exactly what I needed for my work space and but this mouse just doesn't work for me. I'll have to find a similar product with a quieter one.
265 replies
25 months ago
Poor online shopping experience
In the last few months, everytime I've tried purchasing items online from Makro, I am redirected to the business online store as if I am a business. This then causes me to forfeit the Free Delivery benefit which I would've gotten from shopping as a normal customer. Initially, I could simply choose the option to Collect but recently that option is no longer available and I'm forced to opt for delivery and pay an unreasonable fee. One time I was at Makro, I asked at the customer service desk why I'm being identified as a business when I'm actually an individual and they told me I should download their MCard app and I'd be able to register myself and makro card properly. Ofcourse this was a futile exercise. I am done being inconvenienced when Takealot and Game have the same products and less hustles.
53 replies
28 months ago
No broadband fibre internet for several days
In past 8 days (24 December 2023-02 January 2024) my uncapped fibre service has mostly not been working. On some days, it would work for about 1-2 hours and then it's down for the rest of the day (e.g. yesterday). In the last couple of months, the service has deteriorated significantly and is now mostly intermittent. The worst part is this happens a lot during online meetings and thus forcing me to hotspot myself using mobile data. In September, they increased the premium, but continued to provide the same unstable service. According to their terms and conditions, the service is provided on a "best effort basis", but what I've experienced is nothing but "poor effort basis" (especially given the increased premium). They're able to bombard my phone with useless ads about ringtones and games, especially the SIM Toolkit push notifications but they cannot send a single notification explaining why the service is down? This is terrible customer service and if it happens while I'm at work this week, I will cancel the contract. My initial 12 month term is done and there's really nothing holding me back.
258 replies
30 months ago
Twice delivered product with the same defect!
I purchased a TV stand from Cielo Fourways at Design Quarter in August and received delivery on 27 September. The TV stand had a factory defect where one of the legs was much shorter than the rest causing it to be unstable and bouncing back and forth when touched on top. I logged a return on the same day in the evening and requested a defect-free replacement since I really liked the product. Because I am a reasonable customer, I followed up with customer service, trusting that they would correct this 'seemingly minor' mistake and give me a new TV stand without issues. I was assisted by a very helpful consultant and she organised a courier service to pick up the defective product on 05 October. I was told once they've received it at the warehouse, they would dispatch my replacement. I heard nothing from them until last week 12 October when I sent an annoyed email asking about my order. The following day, I received an email from Audene Human that my order was dispatched. Yesterday, 16 October, they finally delivered it with Triton Express Couriers. I unboxed it and discovered the EXACT same defect as the one I had returned!! I cannot articulate how disappointed I was. I'm not sure what kind of ***** they've convinced themselves I am, sending the exact same product in a new box? I also cannot understand how a company that puts so much effort into designing such beautiful pieces, crafted from good quality materials, and marketed perfectly, can allow such defects to sabotage their brand?? I had already planned to purchase a headboard, bedside pedastals, a study desk and a rug in the coming months but they have modelled how terrible and fruitless that experience would be. After reading 3 similar reviews from last week, it is clear that customer service is of little concern here. And at the same time, it demonstrates the complete lack of quality controls at the factory shop and so accordingly, I have requested a refund and I'm back to looking again...
131 replies
41 months ago
Delays with cancellation after outrageous 25% increase in premium!
Today I received my annual policy update with a ~25% INCREASE in my premium! I immediately perused through the document to find reasons for such an outrageous increase and none were given! Naturally, I started looking for more competitive quotes and managed to find a credible one (with an even better rating on Hellopeter) that was going to save me hundreds of Rands in premiums going forward. When I called Budget to give notice of my cancellation, I was surprisingly asked why I am cancelling meanwhile they gave no reason for increasing my premium! The agent even went further to ask if I tried to engage them about reviewing my premium but they did not afford me the opportunity to do that in the email they sent earlier. Like many customers, I have honoured my obligations as per the contract (paid all my premiums without fail, kept my details updated, improved my credit score, claim free since inception of cover (and before), vehicle is still under maintenance plan, etc) but I am rewarded with a 25% increase. I mean, apart from inflation, what risk factors on my part could have deteriorated so much to warrant this? But anyway, my main problem here is that they made the cancellation process difficult, asking me the reason for cancellation several times despite having given it to two other agents prior and the agent even tried to convince me that I did not have to cancel before my next debit date because I won't be charged. Of course, I am not naive and insisted that I want to cancel on the 23 December 2022 to avoid any kind of issues where I have to complain and follow up about a 'rogue' debit like other customers have had to do before. It's been almost an hour now since the call and I have not received the written confirmation of my cancellation as they've promised...
264 replies
45 months ago
Fraudulent Business Internet LTE contract activated by Vodacom
I recently took out Vodacom Fibre to the Home and was connected on 8 August 2022. Everything was fine until last night at 19:05 when I received 4 emails titled "Vodacom Business: Sales order S********-****** for Business Internet LTE is complete" when in fact I have NEVER taken out such a contract! I tried calling the sales line several times today but the line just gets hung up without anyone saying anything. How is it possible that when you are making a purchase the sales people call non-stop even after 5pm and yet when you need assistance with rectifying gross mistakes arising from their part, no one is available to provide support? This behaviour smacks of fraud and I will not tolerate it!!! If this is not rectified by tomorrow morning, I will be cancelling the Vodacom Fibre to the Home contract I recently took out because it is the genesis of these shady dealings.
282 replies
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3 Star
1 (7.142857142857143%)
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1 Star
13 (92.85714285714286%)