ST
Stacey T
Active since Feb 2019
13
Reviews
0
Industries
Reviews
13 reviews2 months ago
Shockingly bad customer service
I called the company for a quote. The Receptionist was so rude, I did not even get to make an enquiry. I am shocked. This happened the 07/02/2026 at 14:20.
0 replies
12 months ago
Good day, First for Women
Good day, First for Women. My debi-check is authorised to go off on the 25th monthly and for the past couple of months this has been going off on the 24th monthly right before my pay day. I have contacted your call centre to fix the issue and the problem has not been resolved. Please urgently assist. It really puts me in a difficult position running your debit order before I get paid
58 replies
35 months ago
Bad service
Good Morning I have swopped from TT Connect to Vumatel, Vumatel had done untidy installation work which I will have to live with. I am particularly frustrated this morning as a few days ago I called Vox to find out when would my router be delivered and was informed by your Stores Person that I did not need a new router as I was previously under Vox. I called at 6am to your call centre and one of your agents cuts my call and I finally get through to a Technician who informs me swopping from TT Connect to Vumatel definitely requires a new router. I am now sitting without wifi. I called the call centre again and held for so long and eventually terminated the call. I am asking for urgent assistance today to have a router delivered (call me to confirm delivery address) and my wifi connected, please assist me. Stacey
265 replies
38 months ago
Standard Bank storm claim pending from last year December 2022
This is my second review regarding my current case, claim number 22/209004. My initial claim was referred on the 08/12/2022 and to date being the 28/02/2023 my claim remains unresolved with no real feedback from Standard Bank as to why my storm damage claim has not been approved. At present from the storm experienced last year, I am sitting in a situation where our roof was damaged, ceiling boards, light fixtures have collapsed, flooring and cupboards damaged etc. My initial Hellopeter referral was closed by Adeela Mangera as my claim had been escalated to the claims team, hence it was sufficient to close my claim according to Adeela. On the 23/02/2023 Adeela had mentioned that the matter has been referred to claims management to provide urgent feedback which I have not received any feedback to date. The feedback received from Trisha Davenarain was that such matters take time and her information provided did not tie up with the service provider sent out to inspect my property. I have also included other standard bank individuals that you refer your matters to for further escalation that have just not responded. I have my home loan and insurance with standard bank and the standard bank representatives have shown no commitment to resolve my claim. Standard Bank my home has been damaged badly by a storm last year...please help me. We pay our home loan and insurance monthly, please with the current rains I am worried that my property will be damaged even further.
53 replies
39 months ago
Storm damage claim not processed from December 2022
Myself and my husband are standard bank clients for many years. It only made sense to get our home loan with standard bank and in addition home insurance. The service received to process our insurance claim where our property had been damaged by a storm last year December 2022 has still not been processed to date February 2023. I got a call from an internal assessor that needed to come out to inspect my property (nice gentleman) which we allowed onto our property, but should I have not gotten an email or sms from Standard Bank, from a security perspective notifying me at least of the name and surname of the internal assessor scheduled to come out? Netherless we allowed the internal assessor onto our property but we still have no feedback on our claim. Standard Bank, I should not have to continuously follow up if my claim no. 22/209004 is processed as yet. Could I please get some service please? I am so disappointed as I expected better from my bank, I have been loyal customer for many years, please treat your client better.
112 replies
52 months ago
Worst online shopping experience compliments of Loot
Good Day My order for order number HJVB-356-B030 shows on my Loot profile was shipped on the 03/01/2022. I then see my order is reflected under order history. I then called Loot late yesterday afternoon just before 4pm on the 06/01/2022. I was then informed by Nolu that the courier company is closing and I will get an update the next day. I called in the morning and spoke to someone else who informed me Nolu only starts work at 9am and mid afternoon I still have no update. I was informed by Nolu on the 06/01/2022 she has been informed the Driver of the courier company has my package since the 04/01/2022 and the only way Loot would know that I have not received my delivery is if I called into notify them? Loot, your efficiency in customer service in comparison to other online services is not even on the same level. Please get back to me as I paid for a product I do not have. Thanks Stacey 0848116948
53 replies
52 months ago
Unisa please assist your student
Good Day I really need assistance. I am trying to register and I held for a very long time via your call centre number 0800 00 1870. When I finally got through I was told that even though my online registration is showing to be in progress I must keep on submitting my registration online as it did not go through and if that does not work I must fill out the manual form that has been sent to me via my email address. The call centre agent did not send me the manual form....I am now stuck holding the line for ages again. All I am trying to do is be registered for module HMEMS80 and have my payment of R820 for registration linked. Unisa, please assist me. Thanks Stacey Student number: 43291562
0 replies
52 months ago
Identity's disorganized online shopping service
Good Day I recently purchased an item of clothing online and saw on the app that my item was ready for collection at Greenstone Mall Identity. I then proceeded to the store where I was told by an employee at the store I must wait until I get an sms to collect. The store employee made no attempt to call to find out where in the process my delivery was. Identity, if you would like more business I would suggest you provide a more organized service, I still have no update as to when to collect my purchase. Stacey 0848116948
53 replies
60 months ago
Worst online shopping experience at Loot
I placed my order on the 04 April 2021, latest expected shipping date was the 21/04/2021, on the 22/04/2021 I get an email my order will be delayed and shipped around the 10 May 2021. I call Loot and get told that my order is not a priority order and will be delivered in 1 or 2 days after the 10 May 2021 as a first time customer of Loot there is no sense of urgency and I am very disappointed with the way my order was handled.
0 replies
72 months ago
No delivery Date Specified for Online Purchase
I have made an online purchase and after several email follow ups to help@mrp.com my question in terms of what is my expected date of delivery is not answered. I am directed to the MRP website that does not provide any information when tracking my delivery and I am told repeatedly there is a 3 week delay without clarity if I can in fact expect my goods in 3 weeks. I have also enquired if I can cancel my order to which no feedback was received. I made essential item purchases and there is no sense of urgency or proper feedback provided from MRP.
105 replies
Review Distribution
5 Star
0 (0%)
4 Star
1 (7.6923076923076925%)
3 Star
1 (7.6923076923076925%)
2 Star
0 (0%)
1 Star
11 (84.61538461538461%)