LD
lwazi D
Active since Feb 2019
15
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Reviews
15 reviews3 months ago
Joe saves the day
On 7 Jan 2026 I accompanied my wife to withdraw money at a Nedbank Atm at Nedbank Pavillion branch. Unfortunately, her bank card got swallowed by the atm. It was already after hours but there were still staff in the branch. I asked the security guard of the branch on duty for assistance, but all he did was show me hand signals and tell me they are closed instead of coming outside to inform me or provide me with some sort of assistance. I kept on waiting at the machine and pressed cancel and eventually gave up. We then decided to go to the Self-Service Kiosk and block her card and again the machine got stuck and froze. After waiting for a while one of the Nedbank consultants could see the frustration on my wife's face and he politely asked us what is the matter. We explained our situation and he kept us calm and assured us that he will not leave until resolving our matter. He then restarted the machine, patiently assisted us replace and print card and we left happy with our matter resolved. I would like to thank Joe from Nedbank Pavillion branch for helping us even though your normal working hours were already complete. You are a real asset to the branch and may you continue to appreciate your job and model the Nedbank values not only with in normal working ours but also after hours... God bless you ...
0 replies
5 months ago
Nissan Nightmare
On October 17 2025 I dropped off my Nissan Magnite for its scheduled routine service of 130 000 km to be exact and before leaving I explained that there was a clicking sound whenever accelerating and this sound is loud just under the steering wheel. They successfully diagnosed that the turbo needed replacement and this would cost well over R31 000. A warranty claim was submitted and approved and was told to bring back the vehicle on 29 November 2025. I brought back the vehicle and was told that the vehicle will only be ready the next day and they will call us in the morning when the vehicle is ready. Early in the morning I received a call that the vehicle is ready and I arrived at the dealership around 11am and was told that the service manager just test drove the vehicle and was not happy with it as there was a sound issue by the engine bay. We were told to give them an hour so to find out where the sound is coming from before they release the vehicle to us. I decided to leave and do some errands and came back again after 2 hours and was told that they are nearly done we should wait . They came back with feedback and found out that the sound was due to a damaged air conditioning pipe that was caused by the turbo replacement on the vehicle. They took ownership and said that it was their negligence and they will cover the cost of the pipe and regasing of the air conditioning of the vehicle. I was informed that they will release the vehicle and order the part which was on 30 November 2025 and we will receive a call from the service advisor with the estimated time of arrival. I did not receive a call from the service advisor on the 30 November 2025 as communicated and I had to call and follow up with them again on 5 November 2025. I was told that they will liaise with the parts department and get back to me and I received feedback that the part is not available and I will receive feedback on 8 November 2025 with the estimated time of arrival,so this means that the part was only ordered on 5 November 2025 when I called to follow up. I still did not receive a call on 8 November 2025 with feedback on the estimated time of arrival and then decided to personally go to the dealership and enquire on 10 November 2025. Upon my arrival the service advisor contacted head office and was told that the part will only be available on 28 November 2025. I expressed my disappointment in how this matter was handled as initially I came for repair on my vehicles turbo and now due to negligence my air conditioning system got damaged in the process which was working perfectly fine when I brought in the car. This is a huge inconvenience as I use my car for work, and my job requires constant travel in and out of the province and I am currently unable to travel to fulfill my work requirements because of an aircon that is not working. We are in a season where the weather is unbearable in terms of heat and constant rain in other areas and this requires air conditioning. So, I am not satisfied with the response or turnaround time given regarding the part only being available on the 28th of November which is now turning into a month of my problem not being resolved. I have utilized the courtesy car benefit before with Nissan SA before and I am pleading for this benefit now as the part has passed the 3–5-day turnaround time of not being available. It is the last month of the year, and I have to travel and meet my clients but I am unable to, due to the predicament I am facing with my vehicle. I hope my matter will be dealt with and attended to with the utmost urgency possible. Unhappy Customer Mbalenhle Mzolo ND 288 734
71 replies
5 months ago
Nissan Nightmare
On November 17 2025 I dropped off my Nissan Magnite for its scheduled routine service of 130 000 km to be exact and before leaving I explained that there was a clicking sound whenever accelerating and this sound is loud just under the steering wheel. They successfully diagnosed that the turbo needed replacement and this would cost well over R31 000. A warranty claim was submitted and approved and was told to bring back the vehicle on 29 November 2025. I brought back the vehicle and was told that the vehicle will only be ready the next day and they will call us in the morning when the vehicle is ready. Early in the morning I received a call that the vehicle is ready and I arrived at the dealership around 11am and was told that the service manager just test drove the vehicle and was not happy with it as there was a sound issue by the engine bay. We were told to give them an hour so to find out where the sound is coming from before they release the vehicle to us. I decided to leave and do some errands and came back again after 2 hours and was told that they are nearly done we should wait . They came back with feedback and found out that the sound was due to a damaged air conditioning pipe that was caused by the turbo replacement on the vehicle. They took ownership and said that it was their negligence and they will cover the cost of the pipe and regasing of the air conditioning of the vehicle. I was informed that they will release the vehicle and order the part which was on 30 November 2025 and we will receive a call from the service advisor with the estimated time of arrival. I did not receive a call from the service advisor on the 30 November 2025 as communicated and I had to call and follow up with them again on 5 November 2025. I was told that they will liaise with the parts department and get back to me and I received feedback that the part is not available and I will receive feedback on 8 November 2025 with the estimated time of arrival,so this means that the part was only ordered on 5 November 2025 when I called to follow up. I still did not receive a call on 8 November 2025 with feedback on the estimated time of arrival and then decided to personally go to the dealership and enquire on 10 November 2025. Upon my arrival the service advisor contacted head office and was told that the part will only be available on 28 November 2025. I expressed my disappointment in how this matter was handled as initially I came for repair on my vehicles turbo and now due to negligence my air conditioning system got damaged in the process which was working perfectly fine when I brought in the car. This is a huge inconvenience as I use my car for work, and my job requires constant travel in and out of the province and I am currently unable to travel to fulfill my work requirements because of an aircon that is not working. We are in a season where the weather is unbearable in terms of heat and constant rain in other areas and this requires air conditioning. So, I am not satisfied with the response or turnaround time given regarding the part only being available on the 28th of November which is now turning into a month of my problem not being resolved. I have utilized the courtesy car benefit before with Nissan SA before and I am pleading for this benefit now as the part has passed the 3–5-day turnaround time of not being available. It is the last month of the year, and I have to travel and meet my clients but I am unable to due to this predicament I am facing with my vehicle. I hope my matter will be dealt with and attended to with the most urgency possible. Unhappy Customer Mbalenhle Mzolo ND 288 734
0 replies
13 months ago
One Month Free ****
I joined Virgin Active Pavillion in October 2024. I was referred to the club by a friend. I was immediately contacted by one of the sales consultants by the name of Sipho. I sent all the necessary information telephonically and then had to come to the club on that Saturday. I scheduled a time just after 1pm and Sipho agreed to honor our appointment. When I arrived, I called Sipho and could not get a hold of him. When I finally did to inform him that I am at the club he said he had left. I was then assisted by someone else to finalize the process. I was very disappointed that I had initially begun the process with him but later since he couldn’t honor our appointment had to be finalized by someone else. I ended up giving the individual who assisted new business as well on the day by having my partner also join a new membership. He later apologized about this and was given promotional items which later made me have faith again in the brand. I am extremely happy with the gym and state of the art equipment and very friendly staff and always tell my friends and family about Virgin Active. I then saw one of the Black Friday promotions on Sipho’s status and then decided to refer my sister-in-law as she also enjoys exercising. My sister-in-law signed up successfully in December 2024 and she told me that she can't wait to start training at Virgin Active Cornubia Mall as that is the closest one to her. Sipho confirmed that my sister-in-law signed up and informed me that I will get 1 month for free as that was stated in the promotion that if you refer someone you will get a month for free. January went by and my R850 deduction went through. February came and my R850 deduction went through. I sent him a message and asked him is this one-month free thing really true is it just a marketing strategy for you to get new members and your monthly commission. He responded and said he will escalate and find out why it has not been processed. In the middle of February, I sent him another message as he never got back to me and asked if it has been processed as it is the middle of the month. He only responded on the 24th of February and told me that it was not initially initated and they will repay me with a month free in April 2025. Today on 02 April 2025 another R850 deduction went through. I am very disappointed and not happy at all with how my request has been received. I think you should really remove the “Get a Month for free on Us” on your specials in the near future because it is not true, and it is leading us on as loyal gym members. We are already paying so much and anyone would love to have a month free. Unhappy member Lwazi Dube
0 replies
13 months ago
Its always a Nightmare going to Nissan Durban
I sent my Nissan Magnite to Nissan CMH Durban on 24 March 2025 to be diagnosed for a whistling and grinding sound in the engine. I always ensure that I am there as early as possible so that I am the first car to be worked on. They never ever get back to you and give you feedback on the vehicle. Whenever you call and ask to speak to the service advisor who has been allocated your car, he is always busy. I was calling all morning and when it was time for me to knock off at work I called again and then was told I can collect the car. Upon collecting the vehicle the service advisor Zamo Lushaba informed me that he will send a warranty claim and get back to me on approval, and that I should not drive the car for long distance. On 25 March 2025 nobody got back to me on approval of the warranty claim. On the morning of 26 March 2025 as I was preparing to go to work the car was making a loud rattling and whistling noise and I decided not to use it for work. I immediately called in the morning around 9am and was told Zamo Lushaba is busy. Called again around 10am was told Zamo Lushaba is busy and left a message. Called again around 11am was told Zamo Lushaba is busy left a message. Called again around 12h30 and now my calls were being ignored because I am sure the receptionist Nokuthula could see that It is the same person calling and didn't know what to do anymore. Eventually after numerous attempts I got through and requested to speak to the manager. After explaining my concern in how we are treated as customers and the lack of customer service, he personally spoke to Zamo Lushaba and the manager gave me the feedback the warranty has been approved and told Zamo Lushaba to follow up on the ETA of the parts and was told that Zamo Lushaba would call me with feedback. Later on the day Zamo Lushaba called me and told me that the parts are available however the main part which is the pulley for the fan belt is not available all the way to the warehouse. So I emphasized to him that I use the car for business use as my job solely depends on travelling to clients. Then he suggested that I send him a copy of my drivers license so that he can request for a courtesy car. On 27 March 2025 which is today I have been calling since this morning requesting progress on courtesy car. But again I am told Zamo Lushaba is busy and have left countless messages with the receptionist Nokuthula. I have a corporate event tomorrow that I have had to request that my colleague attends as I am not mobile. After calling more than 6 times and leaving messages I finally got a hold of Zamo Lushaba and he told me that they first need to load the courtesy car claim on the system and I will receive a sms with a reference number and further more will need to wait for Nissan SA to approve. This could have been done on Wednesday 26 March 2025 already but I guess this is not urgent to them. On my Nissan Warranty documents it clearly states that Nissan offers courtesy car arrangements for warranty repairs if the necessary components aren't available within 48 hours. It is going for a week now and my matter is not being resolved. Its very disappointing how we are treated after we have purchased the car and shows that we were only important when we were being sought after to purchase the car and after we have purchased the car we just become a number… I hope Nissan SA will be able to assist me as I am not getting any joy at Nissan CMH Durban. Unhappy customer Mbalenhle Mzolo 067 9858 015 -Nissan Magnite ND 288 734
106 replies
60 months ago
Theft at Gym Company Musgrave
All it took was to ask for toothpaste and after that my phone was stolen in the changing rooms. After a hectic Friday morning session I headed to the changing rooms to go get a shower and get ready for the day. As usual we were joking around with the fellas but this time there were two guys who we never saw at the gym especially on the floor when we were working out. It's like they were ready to just pounce on any given opportunity. The two guys were really suspicious just chilling in the changing room and brushing there hair non stop and again would walk around and look at themselves in the mirror and again would act like they were getting dressed etc. One of the guys asked these men how they get their hair like that and stuff and complimented them on their grooming method. I on the other hand forgot my toothpaste and asked one of the guys for a small squeeze of his toothpaste and he hooked me up. Next thing immediately when I was brushing my teeth by the basin, the positions moved as if the other guy was blocking me so the other guy can tamper with whatever he is tampering with. But at that time my phone was in my pocket. When I finished brushing my teeth I pulled my bag out of my locker and placed my toothbrush in one of my bag's compartment and also placed my cellphone in the same compartment. Little did I know, they were watching my every move. I then placed my bag in my locker and closed the locker but did not lock it because I was going to just be in and out of the shower . And again most of us never lock our lockers when we go to shower because I mean you are literally going to be in and out and would never think someone would really put their hands in your bag. I came out of the shower and I was the only person in the changing rooms it was dead quiet. When I was done dressing up, I looked for my phone and it was nowhere to be found. I am not blaming your Gym for this but just disappointed in the Gym members conduct and the sad part when I asked for any camera footage I was told that unfortunately there are no cameras in the toilet and there is nothing they can do as it will be my word against the criminals who offended me. I just wish more security measures can be put in place especially in the changing rooms because this was a total inconvenience. We choose to Gym at the Musgrave Branch with the idea that it is safer since it is a suburban area but I guess crime does not choose where it strikes. Lwazi Dube
0 replies
60 months ago
Does Rain really Work?
I ordered a Rain sim card and it took over a week to be delivered. Eventually when it was delivered I received a notification that the sim card is active. My cellphone takes 2 sim cards and currently have the Rain sim in my phone but still it registers as No sim. I called the Call Centre and was assisted to load the APN settings and was told I should wait another 2 hours and it still does not work. It has been over a week now I am being told that its escalated and will receive a call. I have been calling everyday and I am told the same remark . Its going to be another month and will have to pay for something I did not use. I am having doubts that Rain really works or is it just a marketing gimmick.
53 replies
61 months ago
Pathetic Service
Yesterday I received a call from your company representive Linda regarding my well aware of Ackermans account. I am currently unemployed like a lot of South Africans who lost their jobs due to COVID-19 and am unable to pay my account. I repeated this 3 times to Linda and she decided to swear at me as I asked her what must I do then if I can not afford to pay or make an arrangement. Its very appalling how your company treats us citizens who are no longer working anymore, maybe you think that us losing our jobs makes us uneducated and useless. No matter how frustrated you are, it does not give you the right to use vulgar language towards me. I hope this matter will not be swept under the carpet and proper disciplinary measures will be taken. I demand that the call be listened to and hear how your Call Centre agents treats us customers who can no longer afford to pay our accounts The call was received on 12 April 2021 at 15h45pm on 073 6333 794. Linda called me from 060 979 9915. I request that this matter be dealt with urgency. Regards Sne Mngadi
159 replies
62 months ago
Racism at Engen Musgrave
On the 6th of March 2021, I went to pour some petrol and put air in my tyres at Engen garage next to Musgrave Centre. I have been using this garage for all my fueling needs as it is very convenient for me since I work next door. My constant visits to this particular garage has made me to build a very solid relationship with all the staff and they now know me on a first name business due to the character that I have. On this particular day I can't believe the treatment I received not from the staff but rather from the management/business owner. While the petrol attendant was done fueling my vehicle , he went on further to wipe my windscreen. I then quickly decided to put air in my tyres and when I was finished I put the appartus I was using on the ground out of the way where the cars drive in. Out of nowhere, one of the managers/business owners on the day shouted at me saying put it away properly don't put it on the floor. I asked him are you talking to me. He shouted even more saying put it away just how you found it, you are damaging my property. His approach was very un-civilized and I told him do not speak to me like you are speaking to your son. He carried on saying I am damaging his property. I further told him since I am damaging your property why don't you put it back away properly as no one gave me training on his request. Things got heated and I refused to do what he told me to do as his approach was disrespectful and talking to me as if I am his child. I further told him no one especially you never trained me on how to put back the apparatus back properly. He then used vulgar language and said "**** You" multiple times to me. I said are you swearing at me because I am Black? He carried on swearing at me. One of the managers on site and supervisor held me back as I was disgusted and wanted to show him what I can do to him. He showed no sympathy at all but carried on with his rude attitude while the other managers continously apologized for his actions. This is my 2nd review on Engen Garage and this is the worst. I never thought that I would be treated the way I did because of my race. Money has no color and we all deserve to be treated with respect. This morning I went to the same garage requesting that they give me this individuals name as I want to report this and press charges but again they begged me not to and they will speak to him. Unfortunately I can not and will not let this slide or be swept under the carpet. Racism is real and never expected to be a victim there of . I hope this matter is taken serious and all the necessary measure and steps are taken as per Engen Code of Conduct and Policies and Procedures. Regards, Lwazi Dube
0 replies
64 months ago
Bad Christmas by Epicentre
I would like to share my painful experience as a staff member at Epicentre and hope that my little voice will be heard. My name is Snenhlanhla Mngadi, I was given an employment opportunity at Epicentre in Nov 2020 and I grabbed it with both hands as I was previously unemployed. I signed a one-pager employment contract which had my job function and designation in the company and proof that I had successfully completed the training. On the contract it stipulated the remuneration amount and that we would receive our salaries on the last Friday of the month. Some employees did successfully receive their salaries on the 30th of Nov 2020 and others on the 1st of Dec 2020 and this was purely due to the different banking institutions that you may use. Unfortunately I only received my first salary on the 4th of Dec 2020 after questioning my payment. An internal investigation was conducted on the system as to what was captured and which banking institution and banking details I gave them. The result of my payment not being received is that Cindy, who processes payments at Epicentre captured my income tax number instead of my banking account number and an immediate payment was made for me. We were informed that most Departments will be closing on 24 Dec 2020 and that our salaries will be paid earlier so that we can make arrangements for any Christmas shopping . Again, everyone received their salaries on time except me. I informed Cherie Cawood, the CEO of Epicentre on Christmas Day regarding my payment and she confirmed that she will be going into the office on the 26th of Dec 2020 and she will check but in the interim I should forward her my banking account number so she can do an audit on the system. She gave me feedback on the day and confirmed that payment will reflect on Monday 28 Dec 2020. I had the most depressing Christmas as I was unable to contribute anything for Christmas not even a loaf of bread since I was not paid. On Monday morning 28 Dec 2020, I did not receive any notification regarding my payment. But instead I received a very rude message from Cherie Cawood. I have screenshots of the message where she says she is surprised why I am not at work and I have not been given permission to work from home or any leave approved and that this is a 2nd occurrence and that she will be issuing me a Notice for a Disciplinary Hearing. She further added that I will be deducted un-paids on my salary from these days 28-31 December 2020. I politely responded to her message informing her that I still haven't received my salary and I am stuck in the rural areas meaning I don't have any means of getting to work. I emphasized that I did not deliberately not come to work but I have honestly not been paid. She then decided to block me instead of trying to assist me as a leader in the group. Later on the day I received notification on my phone that my salary was paid and the time was just after 15h00pm. On the 29th of December I received I message from Mr David Khanyile issuing me a Notice for Disciplinary Hearing on 31 December 2020. First of all I never signed a Code of Conduct informing me of the repercussion of my actions or for any breaches in my employment contract. Just because I couldn't afford to make it to work because I was not paid on time I am now served a Notice of Disciplinary Hearing. Again it was really heartbreaking for me that I couldn't even contribute anything to my family for Christmas because I was not paid on the 24th. Epicentre especially Cherie Cawood has really not shown any sympathy to my matter and did not at all portray the spirit of Ubuntu or the company values. This is really demotivating to me as I have ensured that I execute whatever is required of me at Epicentre and even exceed your expectations. At previous employments be it a Temp or Permanent position there is a Code of Conduct that needs to be signed as per the Department of Labour, but I have not signed one at Epicentre. So immediately issuing me with this Notice is a breach of my Human Rights and feels like discrimination. I was not able to make it to work due to a breach in contract from Epicentre not paying me as per the contract I signed. My Christmas was not pleasant at all, I was working far from home with the hop to put a smile on their face but I couldn't. To Epicentre this might be small change, but to the minority out there in the group like myself and others it can make a difference as times are really tough. But I guess Cherie and Epicentre wouldn't understand as you received your full salaries on time. I really hope this matter will be resolved and treated with the sympathy and respect it deserves so that I do not have to utilize other channels to get myself heard.
0 replies
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2 (13.333333333333334%)
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