SN
Shelton N
Active since Aug 2009
13
Reviews
0
Industries
Reviews
13 reviews14 months ago
Selling accident damaged vehicles and lying to customers
Stay away from this dealership. I purchased a vehicle from them in October 2024. A week later found out that the vehicle had accident damages despite them telling me before purchase that there were no accident damages. They do zero quality checks on vehicles before selling them. This vehicle has been back and forth to them 3 times for several issues. Their staff and management offer no after sales service and are absolute ****s. The previous manager told me that he ordered the headlight and it was on back order. Turns out that he never ordered it and hoped that I just went away. I am just being pushed from pillar to post. Now a new person Mxolisi, says that the CEO does not want to replace the light because of the cost and will refund me. They never get back to a customer and have offered no attempt to refund or find me another vehicle which was also promised by Mxolisi. Everything is just smoke and mirrors with them. All their staff know that I was promised the headlight replacement but now the CEO just refuses to honour their promise despite me sending the proof. Don't ever buy from this company! I cannot fathom how they are associated with the VW brand!
0 replies
43 months ago
Very poor service from Discovery Business Insure
What an absolute joke! Took out Business Insurance with Discovery for truck and GIT. Premium went off on the GIT and I then asked for it to be placed on hold as I needed to sort some outstanding matters on the truck, therefore did not need the cover. Premium was R902 for the GIT. I then called back 2 weeks later to say that I need the cover on the GIT and to activate it. Took an entire day to activate the cover and I receive a schedule to show that the premium is now R5600 for GIT alone. Queried the entire week and got no joy, eventually received a new schedule showing the premium for GIT is now R3600. Still a far cry from the R902. No one understands the issue. I had the cover on a R902 premium, asked for it to be paused then activated again 2 weeks later and the premium is now down to R3600 from R5600. This new premium is not even market related let alone does not make any sense why my premium went up from R902. It is not even my rerate period as I am new to Discovery Business, apart from being a short term client for over 5 years. Consultants never call back as well and no one knows what is going on. Extremely bad service, I am shopping around unless Discovery wants to retain me and give me the initial premium that I was quoted and that went off my account before pausing the cover.
133 replies
45 months ago
No feedback on review and nonsensical feedback from live agent
I submitted a review on 21 July due to not meeting my weekly goal as I was booked off sick for a few days in the week. This was the second review as when I previously queried, I was provided an alternate email address. The mail response stated that the matter would be processed in 2 days, however it is now 04 August and I am yet to receive feedback. I queried on the live chat and I was informed that feedback takes 28 days?? The mail response says 2 days yet still no feedback and from the initial query to date, it is a month without feedback. The live chat agent tells me that because the doctors note booked me off work and not off exercise that it will be declined, however not declined yet?? Why is it not inferred that if one is booked off work, that they also cannot exercise due to the flu? Then not receiving any feedback still? This is not acceptable. Discovery are just ignoring their clients and not flexible. For a medical company to expect one to exercise with the flu, then be hospitalized and then claim from the same medical aid? Not sure who is making these decisions but you need to rethink the strategy here.
268 replies
48 months ago
Stay away from bull shark
Bought a kreepy krauly bull shark in December 2021 from Makro and tried to return it a week later. The cleaner was sent to Kreepy Krauly and was returned saying that it is working. This cleaner has never worked from the day that I bought it. It gets stuck all around the pool and when it moves, it cleans about 20% of the pool. I used the Dominator for 6 years and downgraded to the bull shark and this was the biggest mistake and a total waste of money. Support from Kreepy krauly is very poor and they are not willing to engage in crediting me so that I can buy a dominator. They are saying that the cleaner is 4/5 months old. Not acknowledging that I tried to return it and they did inspect it soon after purchase but returned it back to. Sent videos as well to Kreepy Krauly but it does not help because if the cleaner vibrates, in their mind it is working! Forget that it needs to clean the pool. This cleaner is a complete waste of money, stay away from it! I just expected more from a big company to engage with their customers. I am willing to pay more for a Dominator, but they don't want to hear it because it is older than 7 days. The warranty of this cleaner actually means nothing so do not be fooled by this.
0 replies
59 months ago
Fantastic service received from Mathibedi
Received fantastic service today from MATHIBEDI CHUEU. Was not happy with my premium and after struggling to get hold of me, due to poor cellphone network, he dropped me a mail and he called me back when I was available. Very professional and a pleasure to deal with. Excellent communication and customer service skills. Keep up the great work Thibi!
53 replies
98 months ago
Poor service and lied to during sales call
I took out a WIFI contract with Telkom Mobile and was informed telephonically that the range of the device is 250m. I specifically informed the sales consultant that I have a double storey property and that I was concerned that I may need a range extender. I was assured that I would not need one. Whenever I am not close to the device or upstairs, I lose connection. I called in and spoke to one of the consultants and she initially told me to cancel the contract?? Alternatively the cost of a range extender is for my account. Is it so easy to just throw clients away? Why should I bear the cost of a range extender if I was given incorrect advise and made assurances that I would not need one? I then escalated and spoke to manager, Hophney Lesso who promised that he would come back to me the same day to confirm the range of the device but would need some time to listen to the sales call to confirm the way forward. It is 3 days later and I have not had any feedback. Yesterday I was advised that I would get a call back before 13:00, it did not happen. Today I am told that the manager is not in. Today I was told that the case was only logged yesterday? Can I please get feedback?
212 replies
99 months ago
Amazing Service from the team
I once again received brilliant service from the team at Discovery Insure. Submitted my claim via the app in the comfort of my home and the claim was authorised the very next day. Received a call from Grayson who was burning the midnight oil to ensure that I and other clients received feedback within 24 hours which was amazing service. This is the second claim that Grayson has assisted me with and he is a champ! First consultant who called me was Bianca Petersen who was also brilliant. Confirmed all the details, advised that she would call me back and did so well within the promised time. Keep it up guys!
105 replies
100 months ago
Great service following a complaint
I was very pleased with the final product and installation that the team did at my home. The service industry is tough and you often have to juggle many ***** in the air to service your clients. When it goes wrong it is important to bounce back stronger which I am glad to say that you have done. Keep it up!
105 replies
100 months ago
Delay on installation and a poor excuse for non delivery - Quote BL54715
I placed my order and paid my deposit on 06/01/2018. Given you the benefit and not counting this day as I paid late on the Friday. From Monday 08/01/2018 when my sales consultant acknowledged my deposit until today, it is 11 days. Your service promise states that I should have my pool cover delivered in 5-7 days after the final quote. Last week I called to get feedback and was advised that it would be installed last week. Did not hear anything since and called yesterday to be told that my pool cover was delivered to someone else with a similar name as mine! That has to be the most poor excuse I have ever heard. Did this person also have the same size and shape of pool as mine and the same size water feature?? I was then told that I would have my pool cover installed on Thursday this week. I asked my consultant what is going to be done for me to cater for your failed service promise but he could not answer me and stated that he would get back to. Like always, I have not heard anything from your company as yet. This sort of service failure seems to be very common with your company. Why making service promises that you cannot live up to? When you do fail what recourse does the customer have or how do you compensate the customer?
105 replies
105 months ago
Poor connection while on a network connection
I have been having terrible connection for the last 8 months while I am on a network connection. My contract is on a business package and we have done a sim swop, put my sim card into a different handset, reset network settings, reset all settings, wiped the phone completely and restarted from a backup and nothing works. Switched to airplane mode, switched to 4G, changed internet settings etc etc. I have called in a few times to speak to the Vodacom customer care consultants and none have been able to resolve my query. Basically, I struggle to connect to the internet, I cannot send or receive photos on platforms such as whatsapp or facebook, and I often get the no access to internet sites messages (unrestricted sites). These issues are non-existent while I am on a WIFI connection, only have issues on network connection. I have been waiting for over 2 weeks for the technical department of Vodacom to get back to me with an answer. What is worse is that this problem is intermittent in some days and completely broken in other weeks (as it is now). The problem also occurs no matter where I am, home, work, Johannesburg, KZN, etc. Can someone please help me!!! I basically have a handset that I can only use when I am on WIFI which is rather pointless and my company pays a lot of money to Vodacom every month to have this issue. I am using an iPhone 7.
61 replies
Review Distribution
5 Star
4 (30.76923076923077%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (7.6923076923076925%)
1 Star
8 (61.53846153846154%)