MN
Mircea N
Active since Mar 2019
11
Reviews
0
Industries
Reviews
11 reviews33 months ago
Would move the another bank but they are all bad...
Unprepared staff members that do hang up the call on clients. Being directed through the call center numbers and the "business manager" is not answering. Embarrassing...
60 replies
39 months ago
It was great while it lasted - bye!
After over 4 years as a client I'm saying good bye. The internet is great but impossible to get anything sorted. There are no reference numbers in any communications, tickets are closed without being solved and it's impossible to reach anyone over the phone. There's no phone number that can be used. I will cancel my card to stop the payments - curious if they expect me to answer their calls when they don't answer mine.
0 replies
49 months ago
Completely unreachable - ghost operation
The 0103001444 number is basically useless. When the IVR does work you cannot reach anyone after going through the prompts around the account number, tracking number etc. Calls ends after about 1 minute. Called 15 times today and it's only 13:15. It seems you have better chances of reaching a government department!
222 replies
51 months ago
Broken application system
Tried to follow up on an application I've started 6 days ago. Upon finalizing the application I have received a confirmation email with a reference number and a number to call - 0860 327827. Up until this stage, no one contacted me with regards to my application. Tried to follow up but I just kept being asked my ID number and details every time I'm being transferred to a different department (although I've entered already the ID number in the prompt and authorized the call from my banking app). At my last call, the operator just hang up the phone. Reference number bqqttt6ilv - is this good for anything?
53 replies
64 months ago
The Courier Guys deliver!
The courier guy delivered a 6 meter mast from Durban to Cape Town for an amazing price, in a record time. I am really impressed - I really thought they will not accept the package. Not sure who else in ZA will take care of this. Also - the tracking system is one of the most accurate and transparent in the industry.
0 replies
64 months ago
Scoop Delivers
Scoop really delivers [Literally and figuratively] Best, most consistent, serious company in the industry! Their pricing models, product ranges and service are also really suited. Not to be confused with a chop shop that will start selling smartphone cases, vacuum cleaners and toasters any time soon!
0 replies
64 months ago
Adidas online store - impressively painless experience
After a chain of wrong sizes, and returns and then re-returns (most done over the holiday period), I must say that the Adidas online store went out of the way to make sure that all is sorted. A few notes: -the return is not credited, but comes to you in the shape of a voucher (with a 3 yr availability - which is weird) -some of the sizes on the website are wrong, or items do not have correct sizing guides (hence the returns) Still - happy all went well in the end
0 replies
65 months ago
The new go-to airline
I really love how you don't ask people to pointlessly take out the headphones when you take off/land. They are great for babies and other noises. This eliminates a very frustrating process. Also - it's appreciated how you still use the removable headrest covers - other airlines I won't name (Mango) gave up on that. Thanks
0 replies
65 months ago
Yeah... Maybe try other airlines
I always used to fly Mango - liked the brand, and for the CPT - OR Tambo / Lanseria route the planes were mostly on time - never had major issues. Three things really changed and are now really frustrating: 1. One ply toilet paper - happy to pay R10 extra for the ticket and be able to use a toilet paper that's actually usable - I don't know how much they are saving by doing this 2. They do not bother to use the removable headrest covers any more (the velcro ones - Fly Safair has them and they do change them). 3. They have this policy of not allowing people with (noise cancelling) headphones. Just got into an argument with a stewardess who insisted in removing my headphones while a child was breaking the "Loudest sounds ever made by a baby" record on the row behind me. It was a tense moment and I might have said something like "I'll take them off if you stop the baby". Which might have been interpreted as an objection to the baby. Not the case. Babies also have to fly - but if I have the option to cancel the noise, why would you take that away from me? Not sure why they still enforce this antiquated policy - many other airlines don't do this anymore. Try to get into the current decade (and dump the one-ply). PS Noticed a lot of covid related comments - I think Mango does a good job. Besides some people occasionally wearing the mask inside out - haven't noticed any problems.
0 replies
65 months ago
DHL does not deliver
System is broken. Created an online order for collection with Waybill number 4559810706 - for which I have also paid online. Nothing happened - nobody was dispatched, nobody collected. Basically, as hard as it seems to believe, nothing happened. Called on Monday - they don't know what the problem is - got a reference number - 609463431 - I was also promised a call back with some detail - or explanation. Nothing happened. Called again today after getting no feedback. No explanation - just that they will have to basically create another order - with number CBJ201208610620. Is the online ordering system even working? If it doesn't why don't you follow-up with people to let them now - or just disabled it. Still waiting for the collection booked (and payed) on the 3rd of December to happen.
224 replies
Review Distribution
5 Star
3 (27.272727272727273%)
4 Star
1 (9.090909090909092%)
3 Star
1 (9.090909090909092%)
2 Star
0 (0%)
1 Star
6 (54.54545454545455%)