ES
Elize Scheepers-Starbuck
Active since Mar 2019
33
Reviews
0
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Reviews
33 reviews7 months ago
WORSE SERVICE EVER - USELESS
Im getting now a bit tired of Telkom in the first place suspending my line after payment was made. You can deal with these people as there is no but no service delivery at all The worse is not even their Telkom portal is trusty as their the amounts is even more wrong so HOW DO YOU TRUST A COMPANY LIKE THIS ????? I want a updated statement ASAP that is correct as of today and I want my line RESTORED AND GET YOUR ADMIN UP TO DATE AND SORTED ID 7803130006083 starbuckelize@gmail.com
0 replies
16 months ago
WORSE SERVICE EVER AS THERE IS NO SERVICE
You can't call it a service as there is no service at all. Phone call after phone call with the worse excuses on earth. Check online status of my parcel it show fulfilled what was fulfilled or are you still waiting for the courier to pick up my parcel ? What is the next excuse going to be ?????? I want feedback ASAP on when I can expect my parcel Order Number - Order 30010116108 TEL - 083 2840574
0 replies
19 months ago
Can't anymore not the first time that I'm battling with agents
Can't anymore not the first time that I'm battling with agents of iKhokha. Since the beginning my experience so far is just a total nightmare. I bought my ikhokha machine first it was a battle to get it set up and to get in right. The in September 2023 what a nightmare again , I keep on trying to explain to the one after the other agent of iKhokha that we having a "National Day Jol' a combine day jol with 6 chapters involved obviously the banking details was not the same so I request for a change of banking details this was declined as the account was not in my name the more I try to explain that it will not be the more no agent was willing to understand it. I was then forced to do a "change of ownership" to the person that the account belong I explained to iKhokha that I'm not selling my device to her at all but they assured me that there will be no issues at all once we finished with it and I need the device again I must just do exactly the same as my profile will stay still active. So yes the "new profile" was set up and everything worked fine. September 2024 my next nightmare started again I completed the forms "change of ownership" and send everything off to iKhokha what a mess the agents pick up that I already got a profile and said there is no need for change of ownership to be done as I already got a profile they will just update the banking details to the new updated ones that I supp**** to them. Please take note I'm not using the card machine each day of my life so I'm not going to test it so I tested today and got a error that I'm unable to use it. I reported the error and a agent call me and advice me it is due to the fact that the machine a change of ownership was done in 2023 and it is still registered in the other persons name. Well never less the agent again still didn't understand me at all what I was trying to explain to her It is easy the device was never sold never belong to the person it was purely for the use of the machine into the bank details that it was suppose to be used. The main and the only user for the machine for this device with serial number SN922030537 must be user starbuckelize@gmail.com The user Bonita Lee Ehlers was purely a profile to use the banking details. Can someone please set this right for once and for all and delete the profile megaforcemcpta@gmail.com All documents for a change of ownership was emailed if that is still what you guys are looking for just get this machine set up so that I can use it the person that bought it and pay for it how difficult can it be. I mean really now this is getting a bit ridiculous now.
53 replies
20 months ago
After Histology Report emailed Auth still DECLINED OR PENDING
To whom it may concern, Hereby we wish to request assistance with one of our accounts that is still unpaid. I phoned on the 8th of July 2024 and was advised that the scheme requires the Histology Report as the authorization number NEO20240524178A was still in a pending state. The histology report was emailed to the scheme on the 18/07/2024 the following reference number was obtained with my email being send ( WF20240718N14578165) Today on the 20th of August 2024 I phoned in to follow up on the account and according to the one agent my account was declined as the authorization was declined. I requested more information on why the authorization was declined and she couldn't t assist me and transfer me to the authorization department. According to the authorization department the authorization NEO20240524178A was still PENDING and then the next moment the consultant advice that the member is not yet registered on the Oncology Program. Today on the 3rd of September 2024 I phoned in to follow up on the account and according to the one agent my account was declined as the authorization was declined. I requested more information on why the authorization was declined and she couldn't t assist me and transfer me to the authorization department. According to the authorization department the authorization NEO20240524178A was still PENDING and will need to escalate the Histology Report to the Case Managers All I want to know is the following why is the authorization still pending after the Histology Report was send to the scheme. Hereby I wish to request URGENT feedback regarding this authorization as well as my unpaid account.
53 replies
23 months ago
Can't any more no service at all and my loan keep get cancelled as it expired
I try now 3 times to apply for a loan each time I upload all my documents and make sure all my documents is uploaded and then my status go to Pending. After a day or so I will enquire about what is needed or what is the problem I will then get advised that they need a document I will then upload the document and the same second that I upload the document my loan get cancelled as it expired. How is it possible. Yesterday again I uploaded the documents that was requested and this morning my loan was cancelled as it expired can someone please advice me what must I do more is there someone specific that I can email my stuff to or what is the problem. Tel 083 3004197
53 replies
26 months ago
PATHETIC SERVICE FROM MTN
After several emails and several different reference numbers my line is still not fixed how is it possible How can a person have a contract but half of the numbers you are unable to dial the worse is you sitting with a disaster and is unable to report a HIGH VOLTAGE PROBLEM to your supplier due to MTN negligence. Line number 083 3004197
0 replies
27 months ago
Unable to dial toll free and certain 083 numbers
After several emails and several different reference numbers my line is still not fixed how is it possible How can a person have a contract but half of the numbers you are unable to dial the worse is you sitting with a disaster and is unable to report a HIGH VOLTAGE PROBLEM to your supplier due to MTN negligence. Last reference number - SMC/00027658159 Line number 083 3004197 Email starbuckelize@gmail.com
0 replies
29 months ago
Medical aid want us to apply modifier 0005
Practice Number 0500798Membership Number 158515610Account was paid in full originally and then Discovery Health reversed the amount of R7692.12 with the following reason : Reason for short- or non-payment304 | We have app**** modifier 0005 when we calculated the claim - according to industry standards. Month after month I'm trying to explain to Discovery Health Agents that there is no 0005 to be app**** as we only billed 1 procedure code. Month after month I must hear that my query was closed or that they escalate it again. So now I'm escalating the query to HelloPeter as it do not even help to email the Principal Officer of Discovery Health. Please sort this account out ASAP.
143 replies
29 months ago
Worse experience ever so far with this company
I' battling with these agents since Saturday the 25th of November 2023 due to a debit order that went off from my account for the amount of R 1941.40 for a Top Up Facility that is suppose to be available on my Pay Just Now Account. I phoned and I explain to these agents that it is not working the minute that you check out it do no even pick up the Wallet balance for the amount of R18 000.00. I send them screenshots to proof that it is not working. They will send me emails to show to me how to use it but the screen shots that they've got and the screenshot that I see on my App is not even close to the same. I requested a refund and a immediate cancelation of this plan and that the debit order must get refunded back into my account but it seems like now one is understanding it. Hereby I request that this plan get cancelled with immediate effect and that my debit order get reversed back into my account with immediate effect. As I'm can't keep on battling like this and now on is able to explain what is the problem. My easy solution so be transfer the Wallet into your normal Pay Just Now Facility as an available balance sure I can't be the only person that is battling so badly. If you can't get hold of me on my normal cell phone try the following one (067) 0030857
144 replies
29 months ago
Worse experience with Teljoy - Don't the accounts department understand what is a full detailed account statement
I've got an account with Teljoy, for the last month I'm requesting for a FULL DETAILED ACCOUNT STATEMENT. I just never received a full detailed account statement as requested. But keep on receiving each Monday morning a SMS stating that my account is in arrears. I keep on requesting a explanation for which month my account is in arrears so that we can sort it out, No one is ever getting back to you via email. The worse is my cell phone number was even wrong on their system after also requesting on a couple of occasions that this must get fixed. I want to know how can my account be in arrears if I pay each month more than the amount that is requesting. Hereby I'm request a full detailed account statement by email and a explanation how is my account in arrears on email. Account Number - 160070854 Email - starbuckelize@gmail.com
131 replies
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1 Star
33 (100%)