JM
Janine M
Active since Mar 2019
21
Reviews
0
Industries
Reviews
21 reviews15 months ago
Gareth Meintjies - Account 343768510 - Case 83917902
My son Gareth Meitjies has a contract (written agreement) with your company for cell phones. On his contact he has agreed to pay via debit order on the last working day of each month. Last year December 2024 your company decided to debit his account early, with no agreement. Did he ever agree with your company to collect his debit order early? Who will refund him on his unpaid fees on his account? Debit was unsuccessful due to no fund. Then the second debit went off and returned again due to insufficient funds. WHY DEBIT A PERSON'S ACCOUNT WITH NO AGREEMENT. So now your call centre decided to call him and tell him to make a manual payment at Pick n Pay and still advised him to use the incorrect reference number. Please let me know if this payment was allocated as my son discussed with your representative telephonically. He made the payment as per telephonic conversation on 31 December 2024 and to his surprise his account was debit as well. Please explain to me why he was told to make a payment when you know the system would debit his account? Why do your call centre call customers when they have an agreed debit order arrangement with you? Why don't they wait for the agreed debit order date before they start calling customers to make payments? What particularly concerned me was "the lack of timely responses," up until now no one called my son to give him feedback on his query. As a loyal customer of Telkom SA, your service is terrible, which is why this experience was particularly disheartening. Up until today NOTHING FROM THEM.
0 replies
30 months ago
No Delivery/Unprofessional Services
What a unprofessional company order from Shein got an sms that my parcel will be delivered in 48hrs just to call the call centre and parcel was send to back warehouse "client refuse to sign" how upsurb?? how can you order something and refuse to sign for your won parcel. I called the call centre twice and was told it will be delivered in 24hrs and still nothing. I emailed the support email - no response. Messaged the whatsapp no - no response. What kind of business is this??? You better call me asap with feedback on my parcel (Tracking BUFZA5101145803YQ)
0 replies
38 months ago
Best Service Ever
Never in my life have I received such quick, easy and professional service from an Insured company. Seamless process, no integration friendly and easy to get your claim done and dusted. You guys are the BEST!! I am highly impressed, I can say Thank You a million times as you guys really exceeded my expectations. Stefan Moolman, Amelia Jooste and Renier de Bruyn Thank You for your excellent customer service you guys ROCK!!
0 replies
38 months ago
Cancellation Notice & Billing
Hi I just need to understand your billing system. If you cancel your service on the 1st of the month why are you required to make your last payment on the 1st of the next month? Is the payment that you deducted on the 1st not your notice payment? When should you cancel your service on the last day of the month or the 1st day of the month? When you take out the product you required to make an immediate payment so your service can be activated. Which means the 1st of each month will be treated as a month to month. I just need to understand how you guys work with your cancellations
212 replies
41 months ago
No Service - Rain
I am having endless problems with my wifi not working and not getting the reasons why. I have logged calls with your network team and didn't receive 1 phone call to to assist me. What kind of service is this? I mean I really don't understand why you want your customers to log or report the issue when you not even calling them to find out if you can assist. Your team really needs help om customer service and how to be proactive with your customers. I want to know why is my wifi not working its been on and off for the last 8 days.
264 replies
42 months ago
Rain - No communication
I am rain customer now for the last 3 years and I feel the customer service is not improving. This past Saturday 29 October 2022 my internet just stop working at 8am in the morning no sms, phone call or email notifying me that I will not have internet for the next 24hrs. I just want to ask the management at Rain to please advise why there is a portal when you cant even use it. I logged in this morning to see to if I have any messages or notifications to why I had no internet but nothing. As a client I am requesting a report for the 29 October 2022 on why I have no internet please. Your call centre operates on a Saturday so I would appreciate if your support team can inform you of when a tower will not be working or any problems they pick up so you can discuss this with your clients. I mean if you really want to provide a customer service to us please be proactive and make sure the portal works in a matter where we can login in and see if there is a notification to inform us to why at that moment the wifi not work or if any maintenance is being done on a tower. We plan our lives in a way that we depend on the certain things like the internet. So my kids have extra lessons scheduled for a Saturday morning and if there is no internet at home what do you do? As I am paying for these extra lessons I cant not pay the person that's providing a services because my kids could not log in due to no internet at home - I mean really? Please note I will be taking this matter further as I am sick and tired of the services I am getting from your company. I hope the owner of Rain is aware of how the brand is operating.
1988 replies
43 months ago
Debt Buster No Service
My mother inlaw Geraldine Meintjies is under debt review with Debt Busters ABSA is calling her as they informed her they have not been paid these are disturbing calls. I emailed info@debtbusters.co.za on the 28th of September and again today and no feedback. She works in the retail business and cannot take calls constantly as you guys should know as she is your client. Can SOMEONE call her please and address the ABSA payments as this is not the first time ABSA is complaining of not get paid.
133 replies
44 months ago
No customer Service
I am not happy with the customer service from Rain, my wifi has been off since Sunday afternoon and until today I still don't know or understand why my wifi is not working. Also they don't call or inform me if they are working on my query I must keep on calling them and the call centre staff is very rude. I have requested for a supervisor or manager to call me yesterday already and still nothing. How can you treat your customers like this? What kind of service are you providing? Why is there an online portal with messages and notifications if you don't even use it to inform me why my wifi is not working? I will suggest you use your online portal to communicate seeing your staff is incompetent in doing it. Please note I will lay an formal complaint in the next 24hrs with the Obudsman if my wifi is not sorted.
370 replies
51 months ago
REMOVE MY CONTACT DETAILS OFF YOUR SYSTEM URGENTLY
Please can I ask HOMECHOICE to please take my contact details off there system I keep on getting 6-8 calls a day. I don't owe your company so please stop calling me I told you the person you looking stay in East London and I am in Johannesburg. This is my last request for you to remove my number off your system (079 310 6423) I am tired of you calling me unnecessary times its really irritating and frustrating. I will take action if I still receive calls after today.
53 replies
52 months ago
Unprofessional Services
I am very upset with the service we received from Legal Wise. My husband joined the Legal Wise team in July 2021 as Gold member. What I am very confused of is when we reported a legal matter that we needed assistance on why was the matter taken on and yet the legal consultant did not make us aware of the waiting period. This made us so hopeful that we will be able to get the legal assistance or advice that we need with our case but working with Azola Faku was such a lengthy process we still didn’t get what we needed. My main problem is I completed the online contact portal for someone to call us to give legal advice on a matter and that took so long to get assistance. My husband had to call the call centre to get assistance. We reported our case and was given false hope that we will get assistance. All the information was sent to Azola Faku and with great demand he finally attend to what was needed but I personally feel there was no regular feedback from him as I had to send follow up mails just to get an update. He worked on our case just to tell us months after that there is nothing else he can do as my husband reported the cases prematurely and we need to seek a private lawyer and go to small claims court to report our case. I want to know from Legal Wise management why do you work on cases just to give your clients feedback like this? Secondly why don't you first check if the client's waiting period is over before working on the case? Thirdly regular communication is key as this is a legal battle and we as clients will not report a case if it’s not important we join these kind of cover to assist us with legal matter and ensure we follow the correct route but if you get treated like this why still join Legal Wise? I really want you guys to please give me feedback on why my husband was treated like this as a client of yours. And why did Azola not first check if the waiting period on my husband’s membership was over before working on our case?
106 replies
Review Distribution
5 Star
2 (9.523809523809524%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (4.761904761904762%)
1 Star
18 (85.71428571428571%)