LB
Lorraine B
Active since Mar 2009
41
Reviews
0
Industries
Reviews
41 reviews21 months ago
Sterdts. Disappointing service experience.
I'm extremely disappointed with the service I received from Sterdts, a company I trusted to ship my household goods overseas. Despite rave reviews, my experience was marred by poor communication, extra costs and eventual unfulfilled delivery service ( Ras group Ireland). After 11 months of waiting, I was told that they couldn't fill the original 40ft container and I had the option to wait an unspecified time until it was filled ( paying extra storage insurance ) or change to a smaller 20ft container shared with 5 other waiting clients, in the same boat as it were. My additional charge for this shared option was R14.000 for my 4cbm. 50% more . My original shipment was also a shared container, the size was determined by Sterdts. The promised delivery services were not provided. We had to help carry the goods into the house. The packaging was not removed as agreed upon, and contents checked. This oversight could lead to issues when claiming insurance for damaged or lost items. In my case 2 whole boxes were missing, and I later discovered they were never shipped. Evasive and obfuscatory email communication was stressful. Their conveyed vague accounting system was challenging. A small refund was offered for my missing boxes, as an apology for their bad service that did not correlate with the glowing reviews, and advertised assurances of unparalleled service delivery. To avoid similar experiences I recommend; Don't rely solely on reviews. ( I can corroborate this review with another Sterdts client using the same container) Insist that an agent visits your premises for an accurate quote. A thumb suck quote from a WhatsApp video or photos is not recommended. Don't accept that a volume will only be accurate when goods are packed. Verify every items dimensions .Create your own inventory list with photos. All boxes are numbered. Make your own list of the contents of each box. The packers descriptions are inaccurate. If shared, ask for original container size. Ask how long it will take to fill it and request a reasonable delivery timeframe. Validate who the delivery company is on the other side, and that they comply with your contract. Insist on a detailed breakdown of all charges. In writing. Question any vague additional charges. Ask relevant questions if you are not sure about something. Get comparable quotes for your specific goods, timeously, giving you time to make a good and informed decision.
56 replies
36 months ago
NEDBANK.....Artificial intelligence gone wrong
Nedbank sent me a text on the app asking me to go to a branch and verify my identity for FICA. They wanted it done the day before!! I was on holiday and unable to oblige. On return I received an email to advise my account had been restricted, effectively blocking me from transacting. I spoke to the call Centre and explained that as it was the weekend I would do it on Monday, 24th. I was unable to pay for my chronic meds also. Now, as reported on this hellopeter platform previously , my ID book was lost by Standard bank, never to resurface. I have not had time or petrol to drive to DHA an hour from my home to apply for a replacement. I went to Nicolway nedbank and offered my valid SA driving licence dated last year which they would not accept. In fact the staff laughed at me. I really don't see the funny side of not being able to access my bank account!. I thought it would be sufficient as most logical people accept it as ID, but we are dealing with nedbank after all. I then went to Dept of Home affairs in Randburg and was able to get a temporary ID document complete with a photo that is a better resemblance to me than the one taken decades ago. Even my pick and pay pensioners card photo is better than my ID book. I have any number of valid ID cards with my photo and ID number but nedbank only want the ID book. So I now go to Northgate nedbank yesterday afternoon and after waiting 10 mins the clerk tells me they may not accept the temporary ID document, but he scanned it and pushed buttons on his laptop for a further 5mins. He said he would follow up and advise me today. I'm still waiting! and my account is still pending activation. After 30+ years of being with nedbank this is the first time I have been asked to FICA , and with such urgency on their part! Uncompassionate and uncaring robots.
53 replies
37 months ago
Renault . Expensive solution to common problem
Our Renault Twingo had a clutch pedal failure. We found the problem to be the connecting rod from the clutch pedal had popped off its ball joint. It's a common fault on the Clio, Clio campus, Twingo and Kangoo. Our issue with Renault is that the connecting rod is not available as is. You will be looking at a complete pedal unit which is so expensive, and will utilize the same linkage rod which features a poor quality nylon insert within the rod ,operating on a metal ball joint that inevitably wears and will pop off again. A common fault for which Renault only have an expensive repair. So we started investigating . We came across X8R. ( www.x8r.co.uk.) This company has manufactured an improved design linkage rod that will fix the fault permanently . The kit is not anywhere near the repair costs we will pay in South Africa for a temporary fix. So we have ordered a kit and will have it installed . I wish more companies would be pro active like X8R , to see a common fault and come up with a solution. I don't expect anything from Renault. I have sorted the issue. This post is just warning people to investigate thoroughly the car you are thinking of buying, whatever brand.
0 replies
39 months ago
Incredible connection sold a laptop with outdated technology
We bought a Proline laptop from Northgate Incredible connection in September. After a while it started giving a blue screen error. We persevered but now it is giving this error continually and just shuts down. Today I took it to Northgate for advice. Beauty told me they don't have anyone at tech support and they will have to send it for repairs??? I asked where it would be sent to and if I could take it myself as I wanted to know why a new laptop behaves in this way. She said I should take it to the Fourways branch of Incredible connection as they have Tech support and a workshop. So I take it to Fourways. They have one person in Tech support so I waited for him. He looked at the laptop and said I was sold a laptop with outdated technology and I would have to replace and update the hard drive . He said the sales person was wrong in selling this laptop. Why on earth would they sell us a laptop that is outdated and why should I pay for that privilege, and more expense to have it updated!
0 replies
42 months ago
Absolutely pathetic customer service from KING PRICE INSURANCE and KANDAU HANDYMEN
We had a claim 20 Nov 2021. King price sent people from KANDAU handymen to replace or repair the broken security gate, damaged in an attempted break in. They refashioned the old gate and replaced the lock. We didn't notice at the time but they had welded the new lock in place. Now almost a year later the lock does not work and when we went to change it we find we cannot remove it. This is just shoddy workmanship from KANDAU on behalf of King price. Since 4th October I have been in contact with King Price on their App, on whatsapp, by phone and by email. ( Shimone Ryck) to try and get the lock repaired but with absolutely no feedback. When you call it sounds like they are working remotely out of a Spur or Macdonalds. I spoke to KANDAU who say the work is guaranteed for a year but they need King Price to authorize the repair of the original repair. This is just pathetic customer service. Now....Don't come on here and say we are not your clients....your usual come back!! Our premiums are paid up to date and I have a policy number and claim number, so we are not laying false accusations or fake reports.
132 replies
47 months ago
Lack of transparency, due care and un-disclosure by STANDARD BANK SOUTH AFRICA
My son-in law wanted to do an EFT but because of the transfer limit on his account was unable to exceed the monetary limit. He was advised it could only be done at a branch. On 14th April 2022 I visited the Northgate branch to transfer money at the request of my son-in-law. I have power of attorney on his account. Firstly the teller asked if I had an account with Standard bank as I would need a card to do the transfer. I said no. She asked if I would like to open one . I said no. The teller then said she would change the daily limit to enable more money to be transferred. I said that would be ok. I gave her my ID book and my son-in-laws ID book. She then asked where the money was to be transferred to and I said to another bank that was a beneficiary on his account. She then said she would do the transfer for me. It took 15mins working on her computer to do this transfer. She then finished and gave me a printout as proof of transfer. My complaints are that at no time did the teller disclose to me that there would be a bank charge of R 1627.00 for her to do the transfer. Such a lack of transparency by the bank, considering my son-in-law could have done the EFT himself. Had the teller explained to me about this charge I would have declined. My son-in-law has queried this charge with the bank but it's 6 weeks later and nothing had been done . Secondly, I left the bank without the 2 ID books, which the teller had in her possession . I only noticed that I had not received books back when I looked for my ID book and realized I had left them at the bank. I am quite certain of this fact. On 3rd May I went to the branch to retrieve the 2 ID books. The reception clerk said he would sent out an email to the team to ask about the books. I was not convinced of his intention to help me so on 4th May I sent an email to the information at Standard bank. To date I have not had the courtesy of a reply from either of them. I have been into the branch on another occasion and a reception clerk took my details and at least she looked in the lost and found box, to no avail. She said she would also send out an email to the team but to date I have heard nothing. I am off the opinion that there are CCTV cameras monitoring the tellers. A look at them at the time in question would track where the ID books went to. This lack of due care to a client is totally unacceptable.
670 replies
54 months ago
No emergency assistance
Today I walked into my home while burglars were trying to break in. They ran off. I was left scared and shaken . They broke 3 windows, a security gate, and burglar bars. I am on my own. I called King price for assistance and was told to call tomorrow with a case number. I am now sitting awake all night because I am scared they will return to my home that has not been secured because I need a case number. And on top of that all the power has gone off even though we are not loadshedding.
0 replies
60 months ago
Nedbank app not working
My husband has been trying since Friday 30th April to get a proof of payment emailed to him for a eft he did on Thursday 29th. The Nedbank app would not email, only sms. When he tried to do it on his online banking the system shut down and locked him out. He has emailed 2 requests to Nedbank but no feedback. Pathetic
0 replies
70 months ago
Register any insurance claim ASAP.
This review is really just offering advice. A while ago whilst moving furniture I noticed big ants marching from a small whole in my carpet. I investigated and found another place in the carpet where they were present. I immediately dosed the area with ant poison and having not seen any more activity assumed that was the end of the problem. Time passed and I began to notice areas of the carpet that felt odd when I walked on it. I called King Price and they sent out someone to look. The people from Canyon flooring said they didn't really know what the problem was and thought it may be from a cat? I don't own a cat. Anyhow, because they could not attach the problem to "an event" the claim was denied. I then got a private company to come and look and it became evident that the carpet and underlay was infested with African ants who had made nests throughout the carpet. I had the carpet removed and the flooring replaced at my cost. So it seems I should have notified the insurance company much sooner than I did in order to register an "event" . Don't make the same mistake.
159 replies
95 months ago
Telkom.......pathetic customer service
I wanted to cancel my expired contract. When I went to the store I was told I would have to do it myself online. I was given a printout how to do it. Certain steps were left off the printout and I found the whole process tedious. I eventually managed to find my way round the website. I think its disgusting that Telkom expects this of their customers. Pathetic service !!!!!
53 replies
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