CM
Chris M
Active since Mar 2019
13
Reviews
0
Industries
Reviews
13 reviews3 months ago
Telkom/Motivity ****
On 12 January I purchased R60.00 airtime at the Telkom shop in Kenilworth Centre Cape Town. After two very short calls my airtime was gone and they could not help me at all so I raised a query with Telkom. I then noticed on my credit card statement that I had paid a company called Motivity not Telkom. I sent EMails to this company without receiving a reply. I have now learnt that Telkom Kenilworth centre signed me up for some type of subscription insteaed of the airtime I requested and Telkom will not or cannot unsubscribe me. The usual excuse that I signed up in error does not work as my phone is not a Smartphone. I would advise buy your airtime from a reputable supplier NOT TRLKOM.
0 replies
3 months ago
City of CT online car licence renewal
Do not fall for the online car licence renewal if you expect the type of service expected from the words "online renewal". This service was always dead slow but is now even worse and it has taken over SIX weeks to finally receive confirmation that it is ready for collection and others have had the same experience. Why does it take six weeks to print a sheet of paper? You are then told where to collect it so where does the online saving come in except they have your money for six weeks. At least previously it took about a month for one to receive the licence by post so the computer must have slowed down.
0 replies
11 months ago
worst service ever
I ordered a Large cat scratch post and received a Small cat scratch post. I immediately filled in the returns section clearly stating that the incorrect item had been sent. This was collected but I keep receiving messages that I requested a credit. I have sent four EMails explaining I require the item I ordered and paid for not a credit but still I get messages about a credit but nothing about the item I ordered and am still waiting for. One week later and I am still waiting for a response regarding delivery of the correct item ordered. The service of Takealot is even worse than Home Affairs which I had previously thought was the champion of bad service. C Morgan O/N 178684235
0 replies
20 months ago
Misleading quote and worse
A while ago I write a very favourable report on Moosa at Outsurance but this was before I read the second policy. I had informed Outsurance that their quote was way higher than the opposition and I would not be accepting it. I then got a call from Moosa offering me an excellent quote and I requested this in writing. A simple EMail was sent with only the new charges shown, which I accepted. It was only a few days later when I went online to check my policy that I realised the benefits had changed giving me less cover. As there had been no mention of this in the EMail I, like any normal person, had taken it that the original quote conditions were unchanged. After a lot of backward and forward a new quotation with the original benefits was sent which was a much higher cost but in line with other quotes. Imagine my surprise to find that my personal details had been changed without any input from me. I was now living in a very secure retirement complex and not a normal residential area and secondly my wife's car was now in a locked garage day and night when it was parked outside day and night. Both were correct on the original quote and I guess they were changed to give a better premium but imagine what would have happened had I accepted and not checked. If you are with Outsurance I suggest you check your policy and do not accept any quote not in writing.
106 replies
20 months ago
Excellent service
I have recently changed all my insurance to Outsurance mainly due to the excellent service from Moosa Moosa who actually listened to what I required and worked out the perfect quote for me. The interaction with him has confirmed to me that Outsurance is professional, helpful and well run.
53 replies
24 months ago
No service
I received a response to my review from Momentum Insure via Hellopeter on 22 April 2024 advising that they would look into this matter. To date rather like their service I have had no reply in writing by E-Mail.
53 replies
24 months ago
Worst service ever
Tuesday 26/03/24 contacted Cape Town office to report two wheels of our VW Citigolf had been ****** overnight but was advised I had to contact Johannesburg contact center. I did this just after 09.00 and gave full details and necessary photos. after a number of E-Mails to them at 14.24 was advised "waiting Management approval for towing", On 27/03/24 at 09.47 sent five more photos to Assessor in Johannesburg. Despite more E-Mails from me nothing happened that day. On 28/03/24 local repair shop in Cape town phoned as they had finally been contacted but had not been told car had two missing wheels. Anyway they sorted it all out and collected car which also now allowed us to use our other vehicle which had been blocked in garage by VW. I have complained but was notified by Claims Team Manager that the company was within its turnaround time, a claim I strongly disagree with as to me to take 3 DAYS move a car to a repair shop about 2kmaway is bad service. This company took over the business from Alexander Forbes who I had been with for over 30 years with excellent service.
53 replies
30 months ago
FNB Forex big problems
As a client of FNB for over 40 years it pains me to have to write about the terrible service from their forex department with regard to their Cash Passport. The staff appear to have a very limited knowledge of what is promised on the FNB website as I ended up with three Cash Passports and there was another one which never got delivered. At first I could not draw money from any of them overseas but finally got one to work. Prior to leaving for overseas in September I had put in a complaint and received an E-Mail advising the debacle was being investigated and I would receive feedback which two months later I am still waiting for. As I have lost trust in FNB I want all communications to be in writing but this is not happening so I am still in the dark. Also the only card that worked is not on my FNB profile but one of the others is there.
131 replies
82 months ago
FNB hopeless service
I have three problems with FNB. Attempted to book airfares on my Credit Card but my payment kept getting rejected. Phoned call centre three times each call taking 30-45 minutes "as we are experiencing higher than usual call volumes". Each time advised no problem with my card. Then went to a branch who also advised no problem with card. Fourth call at last was advised card blocked and was given another number to call and was then sorted out. It was a security issue but why did it take almost a day to resolve? To-day I attempted to buy Forex for my Travel card. Once again three calls and then advised it was an IT problem and I must send an EMail do not think so as every thing else on online banking worked, Applied for the Travel Insurance last Friday and advised will be contacted in 24-48 hours, still waiting. In previous years all above were done promptly and efficiently. Why has service from FNB got so bad and why are staff not properly trained?
74 replies
86 months ago
On line banking & App problems
I have now been cut off three times while speaking to a call centre operator and it is not at my end. What I am trying to find out is why I am getting the message "Browser needs to be verified" when I am using the same browser as usual. The online page tells me to use the FNB App but when I try and download it I get the message "pairing error - system currently not available". As FNB is always on about their fantastic digital system I am not impressed. Possibly my activating my new Credit Card has caused some sort of problem
56 replies
Review Distribution
5 Star
1 (7.6923076923076925%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (7.6923076923076925%)
1 Star
11 (84.61538461538461%)