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Athenkosi D
Active since Apr 2019
15
Reviews
0
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Reviews
15 reviews5 months ago
Very Disappointed by Rude Cashier at Checkers Springs Mall
I had a very disappointing experience at Checkers Springs Mall on Sunday around 12:14 PM at Register 009. The cashier, Gugulethu (Till Packer), was extremely unhelpful and rude. Before she started ringing my items, I politely explained that I had forgotten my Xtra Savings card and asked if I could provide my ID number to retrieve it on the system. Her response was just “cha,” said with a grin, as if she was joking. When I asked what I should do, she said she didn’t know and kept smiling. Even after I explained that I wasn’t clear she had refused to help, she gave me attitude, showed no apology, and spoke rudely about me to her supervisor in front of other customers. I felt embarrassed and disrespected. In the end, another customer kindly lent me their Xtra Savings card so I could complete my purchase — something the cashier could have handled far better. I’ve always trusted Checkers for good service, but this experience was truly disappointing. #BlackFriday
0 replies
11 months ago
Debonairs Springs Selcourt- BAD SERVICE
I am extremely disappointed with how my order was handled. The excuse provided does not justify the poor service I received. Whoever was responsible for fulfilling my order incorrectly should be held accountable, not me—the paying customer. The pizza I received was clearly not up to standard, as you yourself saw. Yet instead of a sincere apology and prompt action, I’m the one chasing up and receiving weak explanations. This is unacceptable. I paid for a product that did not meet expectations, and now I’m being asked to accept the consequences of your team's mistake. That is not right.
0 replies
11 months ago
BAD CUSTOMER SERVICE, PHONES BEING CUT OFF
I am using MWEB as an ISP, they are very terrible and horrible at reaching them telephonically. We added a DSTV package in Feb, only received an SMS in April that it is activated but yet it was not activated on the channels that we requested. We have since been trying to contact MWEB to sort it out, they confirm to have it sorted but not. We are billed with a service we did not receive, each and every time we call, it gets hung up as soon as we verify our details. This is not the first or second time we have difficulty reaching them and it is so frustrating to deal with such. It's exhausting dealing with them, just a bunch of *********** people!
0 replies
15 months ago
DIFFICULT TO REACH CUSTOMER CARE!
Getting hold of MWEB is ridiculously frustrating and time consuming. I was disconnected due to "non-payment" where as my account was paid in due time and had a balance of R167 of which I do not understand how it came about. I tried communicate via chats with no avail. I was disconnected, paid the balance, sent POP via email, chats and called. Here's where the problem begins, I was on Chat with Neil and Sandiswa for over an hour with no assistance after sending all the things they required, they just closed the chat. I called held on for 20minutes before I could be assisted...I finally was assisted by Andrea Jordan who was very understanding and helpful. I am utterly disappointed that I have to struggle like this to get assisted because the app is not user friendly at all, no matter how many times you upload your POP it will not be uploaded on that app. Mweb needs to approve their Customer service!
0 replies
16 months ago
PATHETIC CUSTOMER SERVICE @JET MALL @CARNIVAL
on Tuesday 10th December 2024 at Jet Mall of Carnival, my sister and myself went to buy a voucher..when we got to the till there were two assistants 1 on the phone, the other sorting paperwork. They never acknowledged us for over 7minutes standing there until I asked is there no one who is going to assist us, they then called an assistant who was packing clothes on the floor to come assist us. Even then it was a problem getting the voucher because they were so disorganized failing to even inform us that they are looking for a voucher card. All 3 of them did not have name tags, none apologized for the long wait. I honestly was not pleased with that type of Customer service.
56 replies
16 months ago
STALE FOOD @KFC SUNNY ROCK GERMISTON
This morning after 8am I bought bucket for 1 for takeaway @KFC Sunny Rock, to my surprise when I was at work eating... the chips are very much stale, hard and horrible. Like why would I receive left over food, what kind of service is that! I am really disgusted and disappointed by all this ordeal @KFC please attend to this before it becomes a norm
0 replies
16 months ago
BUILDERS WAREHOUSE SYSTEM ****
Last week Friday Builders had a sale on their coolers, upon trying to purchase the price changed to the original price. I called the 1 in Tonk Metre KwaThema Springs because they showed stock and are nearby where I stay. The person who answered said they logged a call for the system error and they will contact me back shortly once it's fixed. I have since been waiting. Pathetic service and ******* because the price has gone back to normal now. I still have screenshots of the price that was on the system on Friday the 13th waiting to be called back
168 replies
24 months ago
UNABLE TO GET HOLD OF MWEB
It is so difficult to get hold of Mweb Sales people, We held on for over 15minutes with no answer from 08:00 am until 12:00 with no luck of them answering the phone. What irritates me the most is that when they're looking for sales they're eager to callback! This is not acceptable and bad customer services
0 replies
35 months ago
Shoprite Mini Mthembu Village
The service is so pathetic and poor...everytime their system is offline they fail to tell customers...you wait in the queue only to be told upon paying that the system is off. I stood for almost an hour so I can make R200 cashback because they always say they don't have money. I really do not understand how their system works or if their cash office do not keep money for such instances because its their everyday excuse. The attitude that comes with requesting a cashback you'd swear you're asking the cashiers for a loan.
0 replies
39 months ago
CLICKS PHARMACY MELROSE ARCH PLEASANT CUSTOMER SERVICE
I was assisted by lady named Georgina Masogo @ Melrose Arch Clicks. Very disciplined and patient lady. I left very happy about her customer service :-)
0 replies
Review Distribution
5 Star
1 (6.666666666666667%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (6.666666666666667%)
1 Star
13 (86.66666666666667%)