RB
Rosi B
Active since Apr 2019
19
Reviews
0
Industries
Reviews
19 reviews6 months ago
Budget Insurance - continuous issue not resolved
I posted a complaint about Budget recently, I was quite surprised to be contacted back almost immediately. However, I am still struggling to get a proper answer to my query. The consultant and myself are having a back and forth with no resolution in sight. I asked to speak to a Manager, but it seems the consultant is hesitant to give me a name. This is my problem: I live in a complex and I did not know that I did not have to pay for building insurance because it is covered by the BC Insurance. I was paying double insurance on my unit! I requested that budget refund me the money but they have all sorts of excuses. They said that it was up to me to inform them (sadly, I did not know). Surely as an insurance company they should know that if a prospective client supplies an address in a complex, they should inform such client that building insurance is not required because it is covered by the body corporate? Now they want documents that are not older than 30 days to prove that my unit specifically was insured with the BC. How does one submit such a document for one unit alone? A body corporate insurers the entire complex and from the documents that I received it does not individually state each unit in the complex. Besides how do I now get a current letter/document from our managing agent/BC insurance company stating that my unit was insured for the years 2022/23; 2023/24 and 2024/25. Myself and budget are now at a stalemate. In essence I have wasted money for three years paying double insurance for my property. Is anyone else experiencing the same issue as me? If a manager or higher authority of Budget is reading this statement please contact me directly!!! If I continue to "hit a brick wall" I will take the matter to the Ombusman. PS: What makes this situation so ridiculous is that last week I received a call from a budget agent offering me building insurance (I cancelled it at the end of August 2025). I was shocked! Have no words ...
53 replies
7 months ago
BUDGET TOO SLOW IN RESPONDING TO QUERIES VIA EMAIL
I was involved in a car accident a couple of years ago, Budget did not write the vehicle off (I believe they should have) and had it repaired. The repairs took over 6 months, backwards and forwards. They did not keep in touch with me, it was always I who had to enquire and then I had to wait for feedback. I sent countless emails, some were never answered. Recently I made another enquiry, it is now almost two weeks and two emails later ... no response. Since they reply to compliments/complaints on this platform, hopefully I will get one in the next couple of days?
53 replies
7 months ago
SARS CENTURION A BREATH OF FRESH AIR
I recently went to SARS Centurion for the first time. What a pleasant experience. Because I am over 60, I was given preferential treatment when I arrived. I sat and waited for about 10 minutes before my number was called. I was assisted by a lady, Amanda, she was friendly, helpful and generally such a nice person. The interior is clean, furniture in very good condition and staff is friendly. The complete opposite of all the government departments I have been to.
0 replies
23 months ago
Is it OK to charge a potential client for a quote?
I called this afternoon to enquire if they could give me an estimated quotation based on pictures alone, I was informed by the receptionist that I have to take my car there to be inspected and that a quote will cost R380. I declined. I wonder, is this an acceptable practice?
53 replies
32 months ago
The ordering process is very good
The ordering process is very good. However, the delivery took more than 3 weeks. I was not kept up to date, eventually had to enquire as to the delay. It was due to one product that was no longer available. Snatcher should have informed me BEFORE I enquired. After I changed product, the delivery was prompt.
0 replies
41 months ago
Best Service at Vision Works Centurion Mall
On Friday, 25 November 2022 the arm of my reading glasses came off and could not be fixed. The lady that assisted was an absolute darling. She took the broken frame and searched for a new one, had it fitted, I tried it on and it was perfect. Gave me a new case in a lovely bag and offered an one year guarantee on the new frames. It only cost me R300. The service was super friendly and impeccable. I recommend this store to everyone.
53 replies
45 months ago
GREAT PUB AND RESTAURANT
I had my birthday party there on 5 August, it was awesome! The venue is quaint and comfortable, the food is divine, the service is great and even the young (good looking DJ) plays good music. He was very accommodating with our music requests as well. We will definitely go back. Will try their quiz nights on a Thursday ...
0 replies
45 months ago
NETFLORIST IS "BUDDING" GREAT
I have been a client for over 10 years, have always had great service and all deliveries on time. NetFlorist has grown exponentially over these years, offering more and more goods to buy and send as gifts. Keep up the great work!
0 replies
46 months ago
Great Customer Service - ABSA i-Direct
I spoke to a consultant, Lebohang Selaolane, today to revise my insurance, she was amazing. I wish all customer service agents were so nice and helpful and knowledgeable. ABSA you have a winner, make sure you keep her!
134 replies
55 months ago
DSTV INCOMPETENCE WITH MY ACCOUNT
I upgraded to Premium package at the end of July 2021 at a special rate for three months. However, I am being charged normal rate and I cannot get hold of anyone to correct the amount and to explain another charge that I do not understand. I tried calling the customer care number again earlier, a voice prompt asked me to enter my ID number and/or account number, but informed me that my information could not be verified. Now I demand that someone calls me to sort out my account, failing which DSTV will lose a long standing customer. I DO NOT WANT TO CHAT TO A BOT, NOR SEND A WHATS APP NOR DO ANYTHING ON ANY APP WHATSOEVER. I WANT TO SPEAK TO A PERSON THAT HAS COMMON SENSE!!! Send an email to rosib9@gmail.com to get my details.
159 replies
Review Distribution
5 Star
8 (42.10526315789474%)
4 Star
2 (10.526315789473685%)
3 Star
2 (10.526315789473685%)
2 Star
0 (0%)
1 Star
7 (36.8421052631579%)