AB
Alan B
Active since Apr 2019
12
Reviews
0
Industries
Reviews
12 reviews20 months ago
Incredible Connection does not go the extra mile for customers!
I needed to renew my Kaspersky Internet Security, and I saw that Incredible Connection was offering this software for 4 devices at R399. I went to their store at the local mall and asked the salesman for the product. Initially, he seemed unaware of the promotion and searched for the sales promotion online. After scrolling down the page, he triumphantly pointed out to me that there was a tab requesting viewers to "Check stock and Collection Points in Your Area". He stated that this particular branch did not carry stock. I told him that I had not scrolled further down the page and had not noticed this request. I stated that I wanted the product and was prepared to pay for it in advance and could they have it shipped/ despatched to this store. He stated that this could not be done. I felt aggrieved and stated that their online ad was somewhat misleading and that I had incurred expenses as a pensioner because of it. I then mentioned that I intended to write to Hellopeter. He then told me to purchase it online. I told him that since it was a physical product, I would incur delivery costs.He then asked me to wait whilst he went to seek advice on the matter. He soon returned and bluntly informed me that I had two choices. Either they had it shipped to this store and I would have to pay R500 for the product, or, I purchase it online and pay a R75 delivery cost. I decided not to purchase this product from Incredible Connection at the VaalMall branch, but the following questions must be asked. Since stock deliveries are always being made to the branches, why couldn't the producy have been shipped with one of these deliveries? Why was I asked to pay an additional R100 to get them to do this? Incredible Connection simply does not go the extra mile for customers and I for one will not be making anymore purchases at this retailer.
0 replies
23 months ago
Bennett Read Microwave Oven Rust Problem
Ten months ago, on the advice of the local Makro salesman, I bought a BENNETT READ 28L DIGITAL MICROWAVE OVEN. During my discussion with the salesman, I informed him that I had always purchased LG Microwave ovens. I stated that their magnetrons were a problem and that rust was another issue with that particular make. Hence his introducing me to Bennett Read. Well to cut a long story short, I took it back in for repairs as it is full of rust in the well of the unit and on the roof. It does have a 2-year warranty after all. Today Makro customer service contacted us stating that the condition was caused by possible water spillage and that I had to pay R135.95 for them to continue with repairs. Never in all my years have I seen the inside of a microwave oven rust so fast especiall since this machine had a special coating to prevent rust. Every time a microwave is used, it generates steam inside, and under normal circumstances, leaving the door ajar after use is enough to dry it out. What does Tevo expect from customers, that they dry it out after every use> I seriously think that this brand of appliance is prone to rust and strongly advise potential customers not to buy Bennett Read appliances. I'm nearly 70 years old and still learning. Shame on you Tevo/ Bennett Read.
0 replies
33 months ago
Poor delivery of mail from Vanderbijlpark Post Office
Horror of horrors. Yesterday morning I happened to observe through my lounge window, the postman depositing mail in the post box of the house on the opposite side of the street. He then wheeled his bicycle around and approached my palisaded automated gate and attached a letter onto the spikes at the top. The letter looked much like a letter carried in an old fork stick. In an instant, he was cycling down the road out of sight. I watched dumbfounded since my mailbox was on the pedestrian gate a mere 5 meters away. Obviously, this distance was a bridge too far for the postman. Bear in mind that I am almost 70 years of age and on crutches to boot. No, I didn't even bother to contact the post office as I had no intention of incurring a high call fee being shunted from pillar to post. Shame on you Vanderbijlpark Post Office.
0 replies
45 months ago
Loadshed Box performs very well.
A big thank you to Jono and Loadshed Box for a great product. I recently purchased my second box from them due to increased Eskom loadshedding and was very impressed with their performance. In the past couple of months, our area has suffered numerous power outages, some lasting as long as 5 days. We were forced to utilize the generator to recharge our loadshed boxes and they recharged and perform with no ill effects. What a great product. Thanks Jono and Loadshed Box.
134 replies
61 months ago
Poor quality phones
Never, ever again will I buy a Mobicell phone. On the 10/10/2109 I bought myself the Mobicel V4 smartphone and within 6 months it stopped working. It was still under warranty and went in for repairs. The motherboard was u/s so they gave me a new phone. A day after my warranty expired, exactly the same thing happened aagain with the phone. Initially, I was told that the warranty had expired and it would not be fixed. I kicked up a real stink with Mobicell and stated that the phone had been a problem from the start so they eventually relented, took it in and replaced the motherboard again. On the 30/3/2021, my phone packed up again. Motherboards do not even last 6 months. PEP Cell contacted Mobicell and they said I would have to pay to have it fixed and I most certainly wont be throwing away good money after bad. Shame on you Mobicell, 3 motherboards have packed up on your device in under 18 months. I am a pensioner and cant afford nonsense like this. Your range of cell phones are absolute rubbish.
0 replies
65 months ago
Poor Customer Sales Service from Incredible Connection
I went to the local Incredible Connection store in the Vaalmall shopping complex yesterday to purchase a certain Samsung 8 inch tablet that they were advertising. The salesperson to whom I spoke was not helpful at all and the bottom line was that they had no stock of the said item and had no idea when the new stock of this product would be back in store. Surely he could inquire for me about availability I asked. No, he said, head offices makes these decisions. In years past, they would have scrambled to find out for a customer. I went home and phone the Incredible Connection customer care number and got to speak to another employee who was equally unhelpful. When I explained the problem and asked about the availability of stock, she said that the product was unavailable online and that she did not know if there was stock. I said that she was the customer link to find out about stock availability and that I expected her to find out for me. She couldn't or didn't have an answer for me and I then told her that I was going to write a review on their poor customer sales service. Best of all, in todays local newspaper, Incredible Connection is still advertising this unavailable Samsung tablet. The mind boggles. Pity there isn't an option to give Incredible Letdown Connection no stars fo customer service.
0 replies
67 months ago
Poor Quality and Service of Mobicel Smartphones
On the 10/10/2109 I bought myself the Mobicel V4 smartphone. This phone packed up on the 25/5/2020 as it would not startup. One week later, I was told that my phone was unrepairable (motheboard u/s) and that I should come into PEP store, Vaal Mall and collect a new Mobicel V4 phone. I was peeved that I had lost all my contact data, photos, etc. but at least I was getting a new phone. Today, the 10/10/2020, exact one year after initially buying this phone, the phone would not start up again. I took the phone back to PEP store in the Vaal Mall and informed them that the replacement phone was giving the exact same problems. The staff scanned my phone box and informed me that they couldn't take my phone in for repairs as the guarantee had expired yesterday, the 09/10/2020. I am utterly dumbfounded. I asked them to contact the head office staff and they told me it was impossible as it was the week-end. Here are the facts as I see them. I am a pensioner and I can't afford to buy anothe phone. Mobicel say the guarantee expired on 09/10/2020 but I feel it expires to the day 10/10/2020. Remember, I lost over one weeks usage of the guarantee due to problems with the Mobicel V4 model. Mobicel must be having problems with the V4 phone, possibly all their models. Why do they still continue to market this problem phone? Are they catching people like me for a sucker? Pay ***X amount for a years usage and then your phone packs up. Remember, 2 MOBICEL V4 phones packed up in exactly one year. Finally, IF THE PHONE HAD OF PACKED UP A DAY EARLIER< WOULD THEY HAVE REPLACED IT WITH ANOTHER PROBLEMATIC MOBICEL V4 SMARTPHONE? Surely, Mobicel top management are aware of problems with this model phone (possibly all Mobicel models) yet they continue to market them and literally steal customers hard earned money. In the interim, I strongly advise anyone requiring a smart cellphone NOT TO PURCHASE ANY PHONE FROM THE MOBICEL RANGE> THEY ARE PROBLEMATIC TO SAY THE LEAST. I await Mobicel management response and will retract any statement if they can convince me of good business ethics.
212 replies
68 months ago
Poor Customer Service From Absa Bank
Unfortunately for me, I needed to contact Absa bank with a query about accessing an Absa email account which I forgot I had and which the local municipality had been sending my monthly statements to. Obviously I no longer recall the password, so I contacted Absa bank via their Contact Us - General queries and informed them of the situation and asked how to resolve the issue. Almost immediately, I receive a standard response with Case number******XX and with standard feedback on who to contact for HOUSE LOANS, CREDIR CARDS, VEHICLE FINANCE, INSURANCE, etc. Well, I had a case number and presumed that I would receive a follow-up email concerning my query about accessing an email address that I needed access to. A little over half an hour later I received an email from Absa stating that my case had been closed and, here Icopy and paste for your benefit, "Your case has been closed. Please provide feedback on the service you have received. At Absa, we are committed to giving you exceptional service. Kind regards Absa Client Services" My query remains unanswered and they, Absa Bank are under the impression that they provide an exceptional service. You can't make this stuff up. Eish, Heaven help us!
53 replies
68 months ago
Shame on big corporate retailers in South Africa
At the end of the first quarter in South Africa, it was announced that the unemployment rate stood at 30.1% (10 million individuals). In the aftermath of the coronavirus outbreak, another 3 million people have lost their jobs. The unemployed are now hungry and the big corporate retailers such as Pick n Pay. Checkers, Spar and President Hyper to name but a few are just not doing enough to help out the poor. Prices of consumables are going through the roof and the retailers named here are doing very little if anything to help the needy. All offer price savings on goods if you buy bulk, either two or three of the same product together. Tell me in all honesty which poor, hungry person wants to buy 3 x 2Lt cooking oil to save R6 or 3 x 1kg tubs of Rama margarine for R99. Hells teeth, these people have limited cash resources and can barely survive. They don't need 3 tubs of Rama butter. They need the prices reduced per item as they can barely afford to buy one of each. Finally, how is it that a small-time vendor at the local Fleamarket can sell 750ml of Sunlight dishsoap, 2lt of Ariel liquid washing soap, 1lt of Jik, 2lt of fabric softener and 750ml of Dosmestos for R70? Major retailers sell a single 750ml bottle of Sunlight dish soap for R27. Don't tell me that the vendor has watered down his product either. His faithful customers return week after week to buy his tried and tested goods. If he was ripping them off he would have been in trouble long ago. Shame on these large corporations who increase their profits weekly with little or no thought to the struggling man in the street.
0 replies
70 months ago
Rain, the worst ISP.
I have been a new customer of Rain for the past 2 weeks and in all honestly I must inform the public that they are even worse than Telkom when it comes down to connectivity and data transfer speed. The first two days I had fair download speeds, +_ 12mbps, and was never disconnected. From day 3 I have battled to get online and the speeds are absolutely dismal, +_ 0.4mbps download with LTE. Their Customer Support is non-existent and all mails go unanswered. One only has to go on social media to see all the negative comments from disgruntled customers. Bear in mind, I live a mere 0.57kms and 0.65kms from the two Rain towers nearest me and I am unable to connect to the internet. Every now and then connection will be establiished for mere minutes before falling away. I have inserted Rains APN into the router and there is no improvement. I give Rain a chance to contact me and see if they can address my problem otherwise I cancel my new account at the end of the month. Personally, I think Rain have taken on too many clients and the towers are over-loaded with users. There are some clients who enjoy good connections and speeds in certain areas but they are in the minority. I just wish Rain Support would talk to their customers and not ignore their calls for help. Rain, the ball is in your court.
53 replies
Review Distribution
5 Star
1 (8.333333333333334%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (8.333333333333334%)
1 Star
10 (83.33333333333333%)