TS
Trenton S
Active since Apr 2019
10
Reviews
0
Industries
Reviews
10 reviews11 months ago
KFC MALVERN PARK< QUEENSBURGH - HORRIBLE OLD FOOD
I visited my local KFC in Malvern Queensburgh. The KFC is found in the mall MALVERN PARK, Located in Durban KZN 4055. It was a skip the Q collection for the Family Feast R 164.90. I collected the food and opened it when I arrived at home. The meal was cold, dry and stale. The chicken and chips were hard and dehydrated. It was definitely not a fresh meal. Could be days old chicken!! It made us sick, and we didn't eat it, and had to dispose of the food as it was disgusting. After a long day at work, you expect to have a decent warm fresh meal, this meal was disappointing and I will never support this store again because of this terrible experience. I have tried to log a complaint through the KFC APP, and Complaints Line, till today I have received no feedback or resolution. PLEASE DO NOT BUY FROM THIS STORE, AS THE QUALITY IS ABISSMAL !!!
0 replies
28 months ago
Terrible Customer Service & Product Assistance
Dear Sir/Mam I do trust this email finds you well? My details are as follows: Name: Trenton Aiden Sydney ID Number: 9407185064084 Address: 3 Dorling Rd, Malvern, Queensburgh, 4055 (Kwa-Zulu Natal) Email Address: trentyl18@gmail.com Cell: 061 754 3755 MTN Contract Number: 083 444 4652 IRMS number: 1439134 I would like to lodge a serious complaint against MTN, related to their LTE Month to Month product & the MTN Store to which I had taken out the contract with. The stores details are as follows: Shop 3, Queensburgh Centre, 150 Main Rd, Malvern, Durban 4093 The contract inception date was 29 July 2023, all the requested and relevant payments had been made for a month to month uncapped LTE contract 35Mbps for R 499. I had received the Free to Use Router together with the SIM card on the same day of the contract inception. My billing date is scheduled to be the 4th of every month. I was also told that billing is in advance so should I cancel I will not be charged for the month of cancellation. The product had worked for roughly a month, and thereafter I could not use it. The router or the sim card was faulty, and could not connect my devices to the internet, I received no data and could use none of the gigs. I had tried every way to escalate this to the relevant channels to have this issue fixed. I went to the store, called customer care, and transferred to so many departments I have lost count of them and their names. I had updated the router settings, refreshed it all of the methods advised I had tried... This issue went on for a month, with no satisfaction from the store and customer care on how to resolve the connectivity issue. In the meanwhile I had been billed for a product that did not work. At the end of September, after many many visits to the store, the consultant had advised me there's nothing that can be done by the store, they have tried all they can.. and do not even deal with such issues. She advised that I should either reverse the debit order or cancel the contract. Reversal of the debit order would affect my credit profile, so I had no choice but to opt for the cancellation. On 6 October 2023 I had returned the Router and Sim card to the same store (Queensburgh) I had taken the contract out at. I was advised the process is for the router to be collected, inspected and then the cancellation process will take place between 30 working days, so yet again I was going to be billed, even though the product did not work... I was again billed on 4 November 2023.... I was aware of this but assured this would be the last billing by the store as they have initiated the cancellation. Till now, I am still being billed. I was billed again on 4 December 2023. I even received a message from MTN confirming the contract is set to be cancelled on 11/08/2023. But why am I still being billed continuously ??? The product has not worked since 1 September 2023, in my history you will identify countless tickets and service requests to fix this, with no luck. This is truly disappointing and terrible customer service on MTN's part. I have made contact with the Retentions Department, which was an impossible task in itself... They advised me that it was the store's fault that the contract was not cancelled timeously as the store had left the service request open. When I confront the store they blame customer service... There is no sense of responsibility or effort to please the customer and assist with these issues. I have received no satisfaction and assistance through the MTN complaints process. They have not been able to resolve this issue. I am still being debited continuously. The store contacted me in December to assist with the cancellation, till date they could not process it. They have advised me that feedback from 'Retention Dept' is insufficient information provided to do the cancellation. The store advised this is challenging and they do not know what to do now... I am left hopeless! I am now escalating these issues to the Consumer Goods and Services Ombudsman. Can MTN kindly confirm the cancellation status of my contract, and reimburse me for the months debited due to the negligence and poor service of the store and customer care.
0 replies
29 months ago
MTN MONTH TO MONTH LTE CONTRACT - BEWARE TERRIBLE PRODUCT AND SERVICE !!!!
I would like to lodge a serious complaint against MTN, related to their LTE Month to Month product & the MTN Store to which I had taken out the contract with. The stores details are as follows: Shop 3, Queensburgh Centre, 150 Main Rd, Malvern, Durban 4093 The contract inception date was 29 July 2023, all the requested and relevant payments had been made for a month to month uncapped LTE contract 35Mbps for R 499. I had received the Free to Use Router together with the SIM card on the same day of the contract inception. My billing date is scheduled to be the 4th of every month. I was also told that billing is in advance so should I cancel I will not be charged for the month of cancellation. The product had worked for roughly a month, and thereafter I could not use it. The router or the sim card was faulty, and could not connect my devices to the internet, I received no data and could use none of the gigs. I had tried every way to escalate this to the relevant channels to have this issue fixed. I went to the store, called customer care, and transferred to so many departments I have lost count of them and their names. I had updated the router settings, refreshed it all of the methods advised I had tried... This issue went on for a month, with no satisfaction from the store and customer care on how to resolve the connectivity issue. In the meanwhile I had been billed for a product that did not work. At the end of September, after many many visits to the store, the consultant had advised me there's nothing that can be done by the store, they have tried all they can.. and do not even deal with such issues. He/She advised that I should either reverse the debit order or cancel the contract. Reversal of the debit order would affect my credit profile, so I had no choice but to opt for the cancellation. On 6 October 2023 I had returned the Router and Sim card to the same store (Queensburgh) I had taken the contract out at. I was advised the process is for the router to be collected, inspected and then the cancellation process will take place between 30 working days, so yet again I was going to be billed, even though the product did not work... I was again billed on 4 November 2023.... I was aware of this but assured this would be the last billing by the store as they have initiated the cancellation. Till now, I am still being billed. I was billed again on 4 December 2023. I even received a message from MTN confirming the contract is set to be cancelled on 11/08/2023. But why am I still being billed continuously ??? The product has not worked since 1 September 2023, in my history you will identify countless tickets and service requests to fix this, with no luck. This is truly disappointing and terrible customer service on MTN's part. I have made contact with the Retentions Department, which was an impossible task in itself... They advised me that it was the store's fault that the contract was not cancelled timeously as the store had left the service request open. When I confront the store they blame customer service... There is no sense of responsibility or effort to please the customer and assist with these issues. Can MTN kindly confirm the cancellation status of my contract, and reimburse me for the months debited due to the negligence and poor service of the store and customer care. If I don't receive any satisfaction from MTN I will be escalating the issues to the Consumer Goods and Services Ombudsman. MTN latest response below: Y'ello Trenton Sydney Thank you for getting in touch. This is an automated response confirming that your query is in our work queue and will be attended to shortly. Should any follow-up be required in reference to your enquiry, please use the reference number below. Reference number: f8e83f1e-3d86-40b9-8f75-925e7f961a0f MTN KINDLY CONTACT ME ON IMMEDIATELY: EMAIL: trentyl18@gmail.com Cell: 061 754 3755
0 replies
29 months ago
HIFI CORP SPRINGFIELD PARK - UNPROFESSIONAL STAFF, POOR SERVICE , PRODUCT YET TO BE RECEIVED !!!
I called in to HIFI Corp Springfield park to query stock of an XBOX Series S 512GB console incl 12 months Games Pass and Single XBOX controller. I confirmed they had stock and went to the store that same day the 18 November 2023... At the store I arrived at 12h30pm... Proceed to do the online credit approval for the XBOX through a Telkom deal, R379 per month on a 24 month contract. There were two HIFI Corp staff members sitting at one computer doing my credit approval together. These staff members did not know what they were doing, and were absolutely clueless. They had told me this was their first time doing it, and they were confused and trying their best... they were laughing and joking about this. It took roughly 3 hours to complete and submit the credit approval, which was granted and approved for me. The reason for this long wait was due to these staff members who were not adequately trained and experienced on the credit system. The most concerning part were the continuous errors being made, and one where they had added the deal twice to the credit approval application. This would have resulted in a double debit on my account, and me only receiving product once... Could have lead to a error on my credit score, credit rating and negatively impact my credit profile. After the approval, I was then given the XBOX and proceeded to cashiers to take the item home. I was given the delivery note and as I was walking out the store was stopped hurriedly by one of the staff members who were assisting me with my credit approval. He/She then said they had mistakenly forgotten a part of the process, which involves my biometrics, billing account and details, and debit check mandate. I was completely shocked and worried, as if I had left the store, Telkom would have had no details to debit, which would have led to miss payments and therefore compromise my credit profile. This is a risk to HIFI Corp as well, I am sure this mistake would go against practices and polices of the organization. There was an error with the 'Debit Check Mandate' and till now I have not been able to receive the XBOX... I am not sure what the next step is, as the store is now saying it is head office responsibility and they cannot help. ALL IN ALL I HAVE NOT RECEIEVED MY XBOX. THE CONTRACT HAS BEEN DRAWN UP.| TELKOM HAS CONFIRMED THE CONTRACT. STORE IS NOT WILLING TO ASSIST - SAYS HEAD OFFICE MUST ASSIST. I AM DISSAPPOINTED, AND FRUSTRATED WITH THE SERVICE RECEIVED. STAFF NOT PROFESSIONAL, MANAGER UNWILLING TO ASSIST. PLEASE ASSIST HIFI CORP!!!!!!!! CONTACT NUMBER 061 754 3755
0 replies
29 months ago
USHAKA Cargo Hold Restaurant - Delicious Food, Great Atmosphere, Wonderful Chef & Staff
The family and I made a booking at Ushaka Cargo hold for a table of 3 in the evening positioned next to the tank. We booked for the 14 November 2023. I would like to express my gratitude to the Chef and team at this restaurant. The Chef was extremely friendly and polite together with his staff. It was my wife's birthday, and they did not hesitate to make our experience special. The atmosphere of being under the ocean, surrounded by beautiful marine life, really was a tick of the bucket list. To be dining whilst enjoying large sharks swimming past was incredible. The food was exquisite and really had that fine dining feel. From the presentation to the delicious taste and portion size, it was worth every penny. Thanks once again to the Chef for going out of his way to ensure we were comfortable. We will definitely see you guys again, when we celebrate our next special occasion, or maybe even sooner as my little one thoroughly enjoyed himself.
0 replies
35 months ago
Red Oak Spur Steak Ranch (MALVERN QUEENSBURGH) - POOR FOOD, POOR SERVICE !!!! MONDAY SPECIAL
I visited the Red Oak Spur Steak Ranch in my area Malvern Queensburgh Durban. I am a regular visitor, and always support this branch. On the 5 June 2023 my experience was terrible, not only was the food below standard, the service was also terrible. It was a Monday night and my wife and I had ordered the burger special. Two Texan Chicken Burgers. The waiter was not pleasant nor polite. We had felt like a burden, and could feel she was uninterested with serving us. When our meals had arrived they were cold, and not to our usual liking. The chicken was not crispy and crumbed properly, it was slimy and wet. I have had this burger before and it was never this way. The bun was dry and flaky... It was not appetizing as a whole. Nevertheless we looked past this. However we noticed mold on the burger bun. I brought to this to the manager's attention. The manager was not helpful at all.. and then sought assistance from the waiter, who was also in denial. They could not confirm what it was, and insisted I have the mean until finally they told me they would replace it. Unfortunately this issue could have been resolved if they had just replaced the burger (which I had not eaten)… However they gave me the same burger back, and I assume had just sc****d the molded part of the bread of. Regarding the service, the waiter had also cleared up our table whilst we had been eating.. She had removed food items and coldrinks without our consent, and before we had finished them. When we explained to the waiter that we were not done, the waiter responded "Its just a few chips or its only half a drink I can bring you another half" We were shocked by this treatment, and after the previous encounter with the manager on duty, we were not motivated to bring it to his/her attention. Normally these things can be resolved in the store, and a simple apology is suffice. But when we left that day we felt we had been ****** of a good meal and enjoyable evening. I am not sure if it was the norm for the meals to be poor because it was the Monday special... It was an experience that surely has changed our perception when contemplating our next visit to Red Oak Spur Steak Ranch Malvern Queensburgh...
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78 months ago
I Would NOT RECCOMMEND Africaz Flame Grilled Chicken
Incident Occurred on 26.11.19 I ordered an Africaz Special ( Full Chicken, Salad, Chips, 4 Rolls and 1.5L Coke) telephonically. The order was placed and I explained that I would pick the order up at a specified time which would have been an hour after the order had been placed) The order was placed at the Africaz in Pinetown (161 Josiah Gumede Rd, Pinetown, New Germany) I arrived at the Africaz at the time I had specified. When I had arrived, my meal was not prepared, neither was it in the process of being prepared. I had then queried my order, to which the staff had only then started to prepare. I witnessed exactly how my order was being prepared. The chicken was done poorly, just tossed onto the grill, few brushes of sauce, probably took 5mins. Overall the meal was pathetic, and poor. Chips were completely stale, dry and hard. Chicken was terrible, boiled and not seasoned at all. It was not cooked properly, and I am currently unwell and haven't eaten anything due to this. Poor time management and staff, as well as a lack of quality is what I had experienced. The standard of the food is terrible, and has absolutely no taste or appeal. I would not recommend Africaz.
0 replies
79 months ago
Great Evening @ Olive and Oil (Glenwood)
Went to Olive and Oil in Glenwood, Durban for my anniversary. It was a pleasurable evening from the start. The atmosphere and service is impeccable. The staff are very friendly and have a warm personality. Food is well prepared and meets expectations (delish). ****tails are a bit weak, was not for me. But all in all a great evening, Thank you Olive and Oil (Glenwood)
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79 months ago
RAW CHICKEN STRIPS CHECKERS QUEENSBURGH ( MALVERN )
Bought Lunch at Checkers Queensburgh, for my family. I have a toddler who was hungry and generally enjoys the chicken strips from Checkers. I bought them from the Checkers in Queensburgh for the family. Having paid for them and taking them home for lunch, to realize whilst preparing the meal and giving a strip to my toddler that they were super RAW!!! Red and not cooked at all, Extremely Slimy And DISGUSTING !!! My kid who is now hungry had to wait, cause I had to return it to the store, bear in mind I do not stay close to the store. I have pictures of how poor and raw the chicken strips was. I am extremely shocked and upset at the quality of the food. CHECKERS Queensburgh, the standard has really become pathetic.
0 replies
85 months ago
Red Oak Spur Terrible Monday Special
I visited my local SPUR ( RED OAK SPUR MALVERN QUEENSBURGH ) for their Monday Burger Special , which as a family we were all looking forward to . I am a loyal and generally really happy customer when it comes to SPUR , and their approach to kids is fantastic , which will always make them my favorite family restaurant . Unfortunately there is always a rotten apple that seems to spoil it for the bunch . The service at Spur Red Oak , was poor , as I had to actually request a waiter to usher us to a booth available , upon that we were told to wait for someone to place our order . After 45 minutes of waiting , I yet again had to ask for assistance for someone to place our order . The meals had arrived , cold and poorly presented as though someone had just dumped the burger and chips on the plate . The order that was taken and the meals that arrived did not correspond , to which the meals had to be sent back . Eventually the meals were brought back , yet again cold . The actual taste of the meal was extremely disappointing and sad , there was no salt at all . To our disappointment this was not what we were used to , the reputation that SPUR up holds , gives you the expectation of a meal of high quality . Having sent the meal back again , due to the overall poor standard of it , it came back exactly the same , with no apology and still cold . I'm not sure if the SPUR way of preparing their meals , and burgers is to have no salt in them , but we as a family had a unsatisfactory meal , and terrible night . I love SPUR , and when you go to SPUR you expect quality , good service , and delicious meals , which is far from what we got upon visiting Red Oak Spur On Monday , I am unsure if the meal was poor due to it being a special , and if that had something to do with it but it was not anything near to what we are used to . After a long Monday at work , as a family you look to unwind to a good meal , we left unsatisfied . Specials should therefore be at the same quality as the meal when it is not on special .
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Review Distribution
5 Star
0 (0%)
4 Star
2 (20%)
3 Star
0 (0%)
2 Star
1 (10%)
1 Star
7 (70%)