KM
Khanyisile M
Active since Apr 2019
23
Reviews
0
Industries
Reviews
23 reviews2 months ago
Avoid Bull Landscapes
I hired Bull Landscapes to do the landscaping at a property I had just acquired. I dealt with Brian Dube and payments were made into the bank account of Nomalanga Moyo. They claimed to have the necessary expertise to do landscaping, irrigation and paving. However, their service and workmanship has been wholly substandard. Landscaping Issues: •Kikuyu grass was installed in areas without sufficient sunlight, which is not suitable for that type of grass. LM grass should have been installed in those areas. •Kikuyu grass was planted in areas with no sunlight at all, contrary to basic horticultural principles. Paving should have been installed in those areas, not grass. •Roses were planted in areas without sufficient sunlight and no sprinklers were installed there, resulting in poor plant health and the need for replanting. Irrigation Issues: •The sprinkler system was poorly designed and insufficient for the flowerbeds, resulting in new plants dying from lack of water. •There was no separation between sprinklers for the lawn and those for the flowerbeds, leading to inefficiency and water waste. •A few of the sprinklers malfunctioned immediately after being installed, and Brian had no clue how to fix them and he advised that the sprinkler system should just be switched off, and he would come back to fix them...which he never did. •Several water pipes were left exposed, making them prone to damage. Some have already sustained damage and are leaking. After numerous engagements with Brian over several months, it became clear that he was either unwilling or unable to address and rectify the problems identified. I then asked a few other landscaping companies to check the garden, and they confirmed that the landscaping and irrigation work done was substandard and would have to be redone and/or fixed. The only work that was done properly was the paving. Perhaps Bull Landscapes should market themselves as a paving company and stop pretending to be landscapers. Due to the substantial amounts involved and their unwillingness/inability to fix their mess, I initiated legal action against them. Getting the documents served was quite a mission, as the business address they provided was incorrect. I had to hire a tracing company in order to locate their correct address. If anyone has had a similar experience with this company, please comment on this post or post your own experience. If it can be proven that this is a pattern of behaviour, and they have done this to other people, a case of ***** can be pursued.
0 replies
5 months ago
Pathetic service from Absa
I've just experienced the worst customer service imaginable. I emailed Absa customer care for several days to query some bank charges, but my emails were not responded to. I then complained about this via the app and I provided all the details of the issue. A day later someone from Absa called me, and they asked me to explain the issue. I found it strange that they were asking me to explain something I had already explained in writing. However, I repeated the explanation. Thereafter, the person asked for my ID number so that they could verify who I was. I explained that I was uncomfortable with this, and I would give them my date of birth. The person said that they couldn't assist, as they needed my ID number. I then said I was uncomfortable to do that, and they can contact me via the app or email, since my details were available through those channels. A few hours later, I got an email from Absa Complaints Resolution stating that my case had been closed because I had been un-cooperative and had terminated the call with the agent. That's ridiculous because: 1. I did not terminate the call. I expressed that I was uncomfortable with someone calling me and then asking for my personal details. 2. I did express that the person could contact me via email or the app. 3. The call was hopefully recorded and it's unfortunate that the person decided to lie about me. 4. I initiated the complaint via the app, so why not respond that way? What's the point of calling me, and then asking for my ID number to verify me? Why not respond via the channel that I initially communicated through? This is pathetic service from Absa and I will be closing the account shortly.
53 replies
7 months ago
Sogwa Pools - Avoid this company. They are ******.
They installed a 3-bag filter for my pool, which actually requires a 4-bag filter. On top of that, they charged me R8,500 for the incorrect filter. I was later quoted R6,500 for the correct filter; meaning I was overcharged and supp**** with the wrong product. When I confronted the owner/technician, Shepard Dube, in January 2025, he promised to replace the filter. However, he has not done so and he stopped responding to my messages in April 2025. I have since initiated proceedings at the Small Claims Court and have been advised that I may also lay ******** charges, which I will be doing shortly.
0 replies
11 months ago
Terrible service from Takealot
I bought bath products which were supposed to be delivered on 14 May 2025. There was a delay with the delivery and my products were not delivered on the 14th as promised. On 16 May 2024, they delivered 2 of the 3 items ordered. The 3rd item has not been delivered yet. I have followed up with Takealot several times and the response from them is that they are "investigating with the relevant team" and will respond once they have feedback. I don't understand why a simple matter like this has taken 4 days (and counting) to "investigate". I cancelled my TakealotMore subscription because of this terrible service and the next step will be to ask my bank to reverse the charge.
0 replies
12 months ago
Terrible service from Vox
I signed up with Vox Telecommunications at the beginning of April 2025, and their service has been more than shocking so far. I have had 17 days of poor wifi. I decided to buy extenders in the hope of improving the situation. The technical team came very quickly to do the assessment and they sent out a quote for the extenders. I paid immediately for those extenders, but now there is no progress on my order. I have contacted Vox several times in the last few days to find out what the issue is, and the explanations do not make sense. Yesterday, I was informed that my order was at "credit vetting". I explained that I had purchased the extenders outright, so there was no credit to be vetted. The status was then updated to "technical approval". I spoke to someone in the technical team and they informed me that my information is being checked and that's the latest with my order. This makes no sense. I am an existing customer and FICA was done when I opened my account at the beginning of April. What is being checked now? Why are the checks being done after I was invoiced and paid for the extenders? If checks needed to be done, surely this should have been done upfront? I am yet to receive a coherent response from Vox and I am irritated. I have been invoice for the full month for the wifi service, yet we don't actually have wifi throughout the house. In addition, I have paid for extenders and those are not being delivered for reasons that don't make sense. I have sent emails regarding this, and those emails are not being responded to. And when I contact the WhatsApp line, my query is transferred from one department to the next. This is a simple purchase of wifi extenders, so why is Vox struggling to execute this?
174 replies
13 months ago
24 Hours Printing - Terrible service. Best to avoid them.
I ordered business cards from them on 06/03/2024. A week after paying, they informed me that my business cards had not been printed yet and there was a delay because of some missing printer parts. I informed them that I don't want the business cards anymore and that they should refund me. As of today, 17/03/2024, they have not responded to my messages or refunded me.
0 replies
13 months ago
Wonderful experience with Fruugo
I bought parts for a hanging chair. Fruugo is the only company that had the parts neeed, so I decided to take a chance on them, because I couldn't use my hanging chair anymore. I was aware that the items would be coming from overseas, so I expected the delivery to take some time, especially since my order was small. I placed the order on 01 March 2025, and was informed that delivery would be on 24 March 2025. To my surprise, the items were delivered on 10 March 2025. The whole experience was positive and was a very pleasant surprise. Not only did I get parts which I desperately needed, the price was reasonable, I got regular emails updates on the progress of the order and the order arrived 2 weeks earlier than expected. I'm very happy with Fruugo.
0 replies
15 months ago
Afrihost is the worst
I ordered the service on 01/11/2025 and there were issues with the installation and activation of the fibre. The service eventually became operational on 25/11/2025. However, Afrihost debited my account with more than R2800 during the period that my fibre was not operational. I logged a query more than 1 month ago and they have not explained why this money was debited from my account, and they have made no progress in refunding me. I have subsequently cancelled this service because I can’t deal with the incompetence and horrible service. I want my refund now.
53 replies
15 months ago
Afrihost is the worst
I ordered the service on 01/11/2025 and there were issues with the installation and activation of the fibre. The service eventually became operational on 25/11/2025. However, Afrihost debited my account with more than R2800 during the period that my fibre was not operational. I logged a query more than 1 month ago and they have not explained why this money was debited from my account, and they have made no progress in refunding me.
0 replies
15 months ago
Cielo - I will never buy anything from this company again
I logged a request on 24/12/2024 to return furniture. However, the furniture was eventually collected on 21/01/2025 after many emails, phone calls and a review on Hello Peter. Unfortunately, Cielo’s terrible customer service continues as they are quiet about when I will be refunded close to R20,000. I emailed Customer Care twice to follow up and my emails have not been responded to. I also posted the question about my refund under the previous review, but they did not respond - hence this new review. I have bought many things from Cielo over the years, but this is the last time I buy anything from this company. Could someone at Cielo kindly let me know what's the process and timeline to get my money refunded.
106 replies
Review Distribution
5 Star
1 (4.3478260869565215%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
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1 Star
22 (95.65217391304348%)