SB
Samantha B
Active since Apr 2019
30
Reviews
0
Industries
Reviews
30 reviews32 months ago
Greyhounds Advertising Heading should Change to: Join Greyhound for an UN- LUXURIOUS Coach Drive. The Most, DISPLEASURABLE & UNSATISFACTORY Bus Drive in South Africa!
All Fingers pointed at the Disgusting & ********** Service/s endured whilst sitting UNCOMFORTABLY for 21hours on a Greyhound Bus..JHB-CT After perusing the lengthy complaint list of dismayed reviews, on Hello Peter, I noted Greyhound does not deem it necessary to respond to Customers/Passengers complaints; That alone says it All! Greyhound does not give two hoots about their Customer/Passengers!! Disappointed Passengers should not even bother wasting time sending emails to their Customer/Complaints Services- the email addresses does not exist. I’m not into Facebook... Here’s My Unpleasant 21hrs Nightmare, endured, after selecting Greyhound Coach Services, that I definitely do not want to relive!! & I would not wish what I Experienced, upon my worse enemy!! I really looked forward to a bus trip that I wanted to experience for the first time from Johannesburg Park Station to Cape Town on 29/8/23. It however turned out to be My Worse hours on that long Road, leaving me with a pounding, throbbing, headache & a body that still aches! Before my Points of Disgust Review, Recognition & Praise toward people who rightfully deserve it! Thank you to the following: I was Extremely impressed with; Staff Assistance at Park Station/Ticket Purchase Office. The courteous & friendly manner, of a gentleman who went way beyond the extra mile. I also found Greyhounds bus drivers, in fact ALL of them operating that Bus, to be highly alert on the roads & extremely helpful throughout the journey. They were considerate & displayed care with courtesy toward passengers. Thank You 🙏 to Them. However, my Personal feeling/s, due to what I experienced; Greyhound Busses should be taken off the road Immediately!!! That professional staff member including Superb drivers should find/seek jobs at a Company that will grow, unlike Greyhound who due to their non caring neglectful way toward Passengers will fall hard, real soon. It is scary that those busses are being driven on those long roads, transporting hundreds of people, in the current state/condition it is in! My trip with Greyhound bus was supposed to depart Park Station at 18:00. However, There I was, including other Passengers left stranded at Gate 6; NO-ONE in UNIFORM, nor in sight to alert Passengers that busses were delayed, not for Ten or Thirty minutes but One & a half hours! Our seats at waiting area were taken by other passengers [Anyone allowed/permitted to grab a seat in Greyhounds area, including hawkers & people loafing], & Greyhounds Passengers had to stand throughout the extra hours. Bear in mind, 90% of passengers arrived early, including me, we were standing longer than 3hours!!!! I received an sms notification re delay, 20minutes before Bus arrived at Pick up Point; we were then left to play guessing games yet again; I asked Security patrolling close to Gate6 which one of the five busses that arrived, was the bus to Cape Town. Poor guy was as confused & puzzled as All passengers! All of a sudden a person started shouting “Greyhound|Cape Town, that Bus”! Every Passenger at Gate6 grabbed their luggage and ran frantically to Bus pointed out ; only to find a long line of “other” passengers already at the bus, going berserk & throwing their bags/cases/boxes/baggage wrapped/ you name it - nothing gets checked, into the luggage area. So Strange how “some” followed & abided with Greyhounds rules pertaining “Queue & wait at Gate6 until bus arrives”, whilst others were allowed to jump the line without standing in a queue- I wonder how they passed Security unnoticed ? It was freezing cold, pitch dark & I practically threw my own bag somewhere on top of All other luggage, trying to find a way between other hysterical passengers desperately wanting to board the bus for a seat. Eventually, after I managed to board the bus, I heard a Howling Loud Scream; “ Pretoria First” - “What the Heck”, I exhaustedly thought to myself, “why this callout at Park Station, Johannesburg ?” I ignored, as I did not see myself reversing & disembarking a bus! Unbelievably this was overlooked by a miserable face who loudly & abruptly asked me to spell my name, before bluntly instructing me to go & sit! As we departed Johannesburg I realized that my seat had been horrifically dismantled. It was shattered, broken, ripped apart. [I have Photographs] I was seated behind the Co-Driver & alerted him. He was as shocked & stunned seeing a seat in that condition & tried his utmost best to hit it into place. Unfortunately for Me, Nothing helped, I painfully had to endure shifting around, hopping up and down to move that broken seat for 21hrs!! The photographs left every person who viewed it dumbstruck! The Filthy Condition that Bus was in Upon Departure Further Dismayed Me: Greyhounds bus windows were filthy too. Dirty Marks all over. The floor had packets, papers and bottles floating/rolling around! This left me worried, screening the sight of everything It was obvious that the Bus had not been cleaned, however passengers had to sit, breathe, touch, some slept in & amongst that filth, All that hours! Nothing functioned on bus, no reading lights nor air-cons. All windows could not open, only the drivers. & Curtain screens were broken unable to prevent sun blockage. Certain Passengers were dripping & wreaking of sweat before the Bus reached Worcester. . Many Passengers also complained to the Driver’s about the gross sight of the toilet. To prevent further nauseation I steered clear from that area. Corona Virus was amidst & killed thousands not so long ago!! How Pathetically Sad 😔
0 replies
37 months ago
African Bank has Disappointed 😔 Me
I would not want to relive the devastating ordeal l endured at African Bank today; it left me stunned & puzzled , I was flabbergasted and dismayed when stepping out of that Bank this afternoon. Today, the 3rd April 2023. I visited Fourways Mall, was assisted by a gentleman named Brilliant, who was friendly and courteous throughout. Reason for visiting the Bank, was to transfer an amount from my Investment account to my Savings Account. After Brilliant completed the transferral, I requested proof thereof, Brilliant’s response; “Unfortunately African Bank could not provide me with any proof ” & I would only see proof thereof in my Savings account the following day! I Freaked!!! My head flashed with the following Words: GET ALL MONEY OUT OF AFRICAN BANK IMMEDIATELY- WHY AS A VALUED CUSTOMER SHOULD I ACCEPT THIS RESPONSE. A SERVICE DEFINITELY NOT DESERVED BY ANY CUSTOMER!! I then asked Brilliant to contact the Banks Investment Department; Goodness Gracious, what an unbearable long wait for Him, Me and the Other Customers who were waiting to be assisted inside the Bank! The phone rang unanswered continuously, to no avail! It took forever for someone to answer. Eventually after dialing approximately four times, a guy named Khanyisani answered. I queried from Khanyisani why NOTHING was reflecting in my Account, NOTHNG, not even an SMS; His response: It takes 24hrs! There was Nothing He Could Do.. But, Same script, different cast, Say Sorry 😐 Seriously, Never have I stepped out of ANY BANK, without proof of where My Money IS!! More So, is African Bank not thinking for a Split Second , about the many ***** Cases? Customers HAVE A RIGHT TO SEE WHERE & WHAT IS HAPPENING TO THEIR MONEY!!! African Bank, Has left this Customer Sorely Unimpressed due to their Slack, Bad Service...
53 replies
43 months ago
I NOW Have NEGATIVE Thoughts Signing up with Pro-Sec Security!
I NOW Have NEGATIVE Thoughts Signing up with Pro-Sec Security! I joined Pro-Sec, plus minus, Two Years ago; Reason; I was not impressed with the Security Services that I belonged to at that time & desperately needed to cancel. As I told that reckless Security Services, upon Cancelling, I will now repeat to Pro-Sec; There’s a lot of Competition out there ,there’s way too many Competitors who are desperately seeking Customers! & Customers seek & only want the Best! My Story Upon joining Pro-Sec I was extremely impressed. The Services from both Office & Security Staff was exceptional. At the start, upon joining, I would rate their Services a Ten Plus. If I were to rate them now, it would be Plus Minus Ten! Here’s Why: The Services received from Pro Sec has sadly dropped rapidly over these past 6months. To mention only one of the many atrocious pathetic faults displayed/received from them: I would receive telephone calls at 3AM in the morning!!!! with their Nightshift wide awake staff asking ME, all Sleepy & Alarmed!!!! if I had pressed/alerted my Panic Button!!!! No PANIC BUTTON PRESSED ON MY SIDE!!! This occurred NOT ONCE, but on several occasions!! & ALWAYS early hours of the morning!!! Having me screaming & asking what the heck Pro-Sec’s problem was & why not send their Technical Team to check the Alarm System. Their Response: - “ Oh sorry, this happens to many customers due to load shedding 😳” & get ready for This! I will be charged, I WILL HAVE TO PAY IF A TECHNICIAN IS SENT TO MY PLACE TO CHECK THEIR FAULT??? This only has me more frantic, in a rage, now querying; Will this not have them, Pro-Sec Security, Highly confused regarding, When & If Customers are REALLY IN DANGER?? DO THEY SERIOUSLY CARE about the Customers Safety? Are our lives not in SERIOUS DANGER if they are “UNSURE ” due to the “many “ “unnecessary” panic alarm calls being received on their side?? Is there no way the problem can be fixed & Resolved BY THEM? We the CUSTOMERS are paying for Service/s NOT WELL Rendered!! Leaving US UNSAFE & UNPROTECTED with Pro-Sec? I am sure there are many Customers Like me , Left completely in doubt with ALL PRO-SEC’s uncer*****y pertaining to the way things are run systematically at their office! I was NOT WOKEN UP EARLY HOURS OF THE MORNING FOR FALSE ALARM/S DUE TO LOAD-SHEDDING & did not RECEIVE this Pathetic Services from the Wreck-less Security Company I cancelled Two Years Ago!!! Pro-Sec, WATCH, as said there’s MANY SECURITY SERVICES & MORE TO BE ESTABLISHED!!! START TAKING CARE OF YOUR EXISTING CUSTOMERS, IF YOU WANT THEM TO EXTEND THEIR CONTRACTS!!
0 replies
44 months ago
Steer Clear From Discovery Medical Aid - Pathetic Crooks!!
I’ve lost Complete Trust in Discovery Medical Aid - Discovery has Left Me Dismayed I was impressed at first, after perusing the impressive medical aid reviews regarding Discovery Medical Aid. However, Discovery Medical Aid has proofed that they professional at fooling soo Many & their unskilled behavior/attitude toward me, has left me sorely unimpressed! Three months ago I was contacted by Discovery’s Call Centre & liaised telephonically with their Agent, Sherozaan ; I verbally accepted membership On that day & via the telephone I was signed up as a member ! The road ahead was horrendous, everything turned out completely different, to the way the agent had explained to me; money was being deducted; however no papers had been received from Discovery Medical Aid! I contacted Discovery and requested to speak to Management , I wanted a refund of All my money deducted . The Manager returned my call; Norman Ndlela was extremely helpful and explained the policy and explained by saying, that because I was a chronic patient additional information was requested from my GP & that my Medical Aid would be “accessible” within three months. Two & a half months after deductions this is what happened! I received a call from Discovery Medical Aid, Cape Town Office, requesting ALL my details once again; this time with a completely different story; geez, it left me dumbstruck & confused. I immediately went to my bank & reversed my money! Why stay with a Medical Aid confusing me & who did not have my facts/information in tact/correct? The only problem ; it was too late for the Bank to reverse the first months deduction!!! After MY MANY CALLS TO DISCOVERY MEDICAL AID informing them them that I wanted/wished to cancel with immediate effect; , as I’m completely unimpressed with their way of treating Customers & more so how I was ripped off by them; They still deducting Every month!!! Real, Pathetic Crooks!
148 replies
44 months ago
Close the Doors at Checkers - Fourways Mall - Manager Roshan - Unprofessionalism Attitude- who really does not know the CUSTOMER COMES FIRST!
Replace that Pathetic, Morbid, Sickening Store with Shoprite or Pick & Pay Hyper, ANY OTHER STORE, NOT THEM!! It is a complete nightmare for me & as I discussed with many, having to make a stop at Checkers or to run in for something we forgot to buy somewhere else at the mall. Customers do not receive a polite greeting or smile from Staff members upon approaching the entrance, or when walking down the aisles; Nor from 95% of those Sad, pathetic, morbid faces, when arriving at the check out till points! The blunt rudeness is actually “expected” at ALL times! It’s a FREQUENCY. I had many unpleasant confrontations at Checkers Fourways; A store that pushes Customers far away, avoiding them from doing their Monthly Shopping, there! I probably popped into Checkers Liquor Store, for a bottle of red wine, at R39, twice, this year! I try my utmost best to AVOID Checkers Fourways ALL the Time! Here’s Why: Why should I support blunt, uncouth, rude shallowness , who does not give two hoots about “certain” customers! I honestly don’t care if those people lose their jobs! They doing absolutely nothing to secure it. There’s always “complaints” pertaining to staffs rudeness, [read Hello Peter, that they also ignore, really says a lot] & You find yourself questioning & asking Why, What is the Problem at this Store? All you have to do is, Call the Manager.... Everything will add up; & Everything will be made clear to you -When he Roshan the Manager stands in front of you ! Manager Roshan approaches, All Broad Chested-as arrogantly as can be, displaying his tattoos; his whole approach is sooo scary! One actually feels like running out of that store, wishing there was a gale force wind to assist with getting you out as fast as possible! Please, don’t misinterpret this, I’m not pointing fingers at features; the ALMIGHTY made us ALL! It’s this Manager/s & including his staffs attitude & approach toward the Customers: There’s no Respect, Etiquette or Dignity toward the Customers , who makes it possible for them & their families to have a plate of food in front of them every day! They not grateful that it’s thanks to the Customers that they still have jobs too! My last encounter was last week when I questioned them as to why the store no longer does Flight bookings! My Goodness, the blunt, “I don’t care about You the CUSTOMER” attitude Received from Staff & Roshan was pathetic! I looked at him including the staff ; then said, “ I came from Pick&Pay store, that happens to be crowded with Customers, there’s a handful in this Store now & on so many other occasions, what does it tell you?” He arrogantly nudged and nudged and just kept on nudging: What a Shame for Checkers. A Manager without Skill or Wit; who really does not know anything about putting Customers First! He seriously needs Emergency tutorials; perhaps to be sent to view the Management professionalism at Pineslopes Spar - He desperately needs it. Then again I suppose his completely frustrated & exhausted, there must be way too many complaints from soo many Furious Customers that he cannot cope with! It’s a heartache just passing Checkers and reliving/rethinking the unbearable turmoils one experienced in the past! As previously mentioned , that Store serves no value for majority of Customers! Shut the Doors & Throw Away the Keys!!
0 replies
44 months ago
Is Your Hard Earned Money Safe With Capitec Bank? Fourways Mall Branch- I’m Not Impressed
How Safe is YOUR HARD EARNED MONEY with CAPITEC BANK? Fourways Mall Branch - I’m Really Not Impressed I have banked with Capitec for plus minus 17yrs; Endured Rainy days & Sunny days. To mention but a few bad times; My bank card was swallowed a few times, I was left stranded and ignored by many staff members on many occasions, money swallowed too & never refunded! The list is way to long. Four months ago I had a horrendous ordeal inside Capitec Bank - Fourways mall branch; it lead me into taking a lump sum from Capitec & depositing it into African Bank. Believe Me, I don’t regret doing that at all! I was reared to forgive & give others a second chance, therefore kept my Capitec account & kept depositing money into the account. However, today Fourways Mall Branch-left me shocked, shattered & dismayed! I am on the verge, of taking every cent out of that bank; as I told the Branch Manager, Lerato! Who continuously answered all my questions with, “ It is the Rules - the Bank Policy” Then to add a cherry on top; Lerato requested I use the Banks WhatsApp, HOW PATHETICALLY SICK, it did not WORK!!! All one hears from Management when one confronts them in dismayed shock, is; “ we fully understand what you going through”. How in heavens name can they revert with those words, when they refusing to assist & only making everything worse for you? My Story: During the week a lump sum was deposited into my account; I visited Fourways Mall Branch today & requested that the money be transferred to African Bank. It was done. When I approached African Bank, we discovered that My Investment Account Number had been given & the full amount had been transferred into the Investment Account; Something I did not want: I wanted the money to be spilt; transferred to My African Bank Savings Account too! I ran across to Capitec & requested they reverse the money. Recognition needs to be given to Tumelo; The assistant at Capitec; A true gentleman who really went out of his way assisting in a genuine, professional manner. He was exceptional. The money reversal was done, via Capitec’s Call Centre; Tumelo liaised with Busisiwe; however upon completion thereof, I was told that no proof could be given to me! It was the Banks Policy: I needed to wait for 48 hrs before seeing ANYTHING! ONLY Reference Number could be given. I freaked!!! Would any Sane person not feel Uncomfortable and Unsafe ! I then requested Capitec to rather leave everything as it previously was; I felt more at ease & comfortable that MY MONEY HAD BEEN TRANSFERRED TO AFRICAN BANK! Seriously a Bank where Management refuses to write in Black & White on paper that a lump sum has been deposited or reversed? No ways was I going to leave My Money with Them! I feel saver, with my Money at a Bank that Keeps me updated telephonically, via sms & in Black & White!!! Capitec you WHOLEHEARTEDLY DISAPPOINT Me!
74 replies
47 months ago
ABSA Fourways Mall - Unfriendly & Unsafe Bank
Steer Clear From ABSA Fourways Mall After receiving an sms notification that my ABSA card had expired, ready for collection, I chose to collect at Fourways Mall, being the closest to my residence; after that Branch visit, I now truly regret doing so! If only I had selected Any other Branch but ABSA, Fourways Mall! Stepping into that ABSA, Fourways Mall, was worse than standing inside a mortuary!! The unfriendly attitude portrayed by staff was extremely pathetic! Geez, it seriously felt as if every staff person was in mourning. The person/teller I dealt with, had no smile upon his face, neither a friendly Customer approach throughout my time spent inside that Bank! I just wanted my card ASAP & to run out of that morbid Bank! To add a cherry on top, I was further stunned when my expired card was taken by the teller & ALL HE DID WAS BEND THE CARD & Then he dumped it in the bin!! No using of a pair of scissors in front of Me the Customer to completely/thoroughly destroy the card!! I felt uncomfortable and requested the teller return my card, for me to destroy in the proper way. The Teller scratched around in the bin, took out a few cards, perused the ACCOUNT NUMBERS & NAMES - ALL OF WHICH WERE NOT PROPERLY DESTROYED & told me, the cleaner had already removed mine! I thought to myself; MY PERSONAL INFORMATION IS NOW FLOATING AROUND, THANKS TO ABSA! Also, A BIG NO THANKS TO INVESTING WITH ABSA! My Money will DEFINITELY not be Safe! I changed my mind regarding investing with ABSA...NO THANK YOU ABSA!!
134 replies
47 months ago
Capitec Bank Call Centre|Attitude - Pushing Customers Away!
To Avoid Customers Cutting up their Capitec Bank Cards, Capitec Bank should Nurture Staff that Customers Always Come First! Today, I was in search of Banks where I could invest a lump sum; basically “testing” the tellers I interacted with, to see where & with whom I felt most at ease, safe & secured. Wow 😮 was I left Dismayed with Capitec‘s Call Centre Services! Here’s Why. I made a stop at African Bank, did an immediate transfer into their account from my Capitec Bank Account. There was no sign/proof that the payment/transfer had gone through. I wanted/needed to know what the problem was. To avoid going to a Capitec Branch to query, the African Bank Teller was extremely courteous & offered to contact Capitec Call Centre on my behalf. A person who gave the spelling of Weebab answered; what a nightmare!! There was no telephone etiquette whatsoever! Her abrupt response/s to my questions were a complete put off, in fact a “push the Customer Away” attitude. Her rude blunt telephone behavior toward me the customer left me flabbergasted, with only one thing on my mind “ I will not accept this type of behavior/attitude”! After the horrendous ordeal and after I made it clear that I did not wish to further liaise with her, the female sent messages to my app requesting MY PIN!!! Then the following flashed through my brain: How safe is leaving my money with Capitec Bank? To play it save, I thought it best to transfer a lump sum out of my Capitec Account with IMMEDIATELY effect!!! This Customer will never accept or ever tolerate Rude, Uncouth Staff who puts Customers Last! Better safe than sorry! The Customer is not LOSING the Bank IS!
134 replies
51 months ago
Think Wisely - Steer Clear, from Nedbank. Do Not SIign ANY Papers with Nedbank - A Bank That DOES NOT PUT THEIR CUSTOMERS FIRST!
Are you in Need of a Bond or Home Insurance ? For Your Best Future, SELECT ANY OTHER BANK, NOT NEDBANK! Do not make the same mistake I made by Choosing Nedbank for a Home Loan & Home Insurance. I truly regret signing papers with that Worthless Bank! Cast a blind eye, as they will do to you after papers have been signed. Nedbank is a bank that does not care about the customers needs. A bank that does not practice what they preach. Their Values are not Practiced! It should be labeled NeedlessBank!! My Story Since September, 2021, I requested Statements, telephonically & in writing. NO RESPONSE! . After ignoring me for Six Months and turning a blind eye to All My queries, I eventually received a call, on Monday, 7/1/2022; Nedbank’s response left me Stunned & Dismayed: I was told that due to interest my account had increased by R4000! & To add a cherry on top; THAT MY HOUSE WAS NO LONGER INSURED! I demanded that statements be emailed, which they did, however I was unable to open it, The emails received first stated, use ID as password, second email, use Bond Number as password! I immediately notified the Bank on the 7/2/2022; NO ACKNOWLEDGEMENT RECEIVED FROM NEDBANK I sent a follow up reminder, informing them that I was forwarding a complaint to Hello Peter. I received a response via email, requesting my contact [which they already had] and suitable contact time on the 8/2/2022. I responded. TO DATE NO RESPONSE RECEIVED FROM NEDBANK. What a pathetic, worthless Bank! It is also a devastating, horrendous nightmare visiting any Nedbank Branch, be it Sandton or Cape Town. The tellers would rudely and abruptly “instruct” Customers to a telephone; Customer then has to make the call themselves to “query” & resolve their own “problem/s”! Whereby the Customer, is left stranded at a telephone, pushing unending buttons, dealing with blatant rudeness on the other side of the line! Seriously, WHO is BEING PAID TO DO the JOB at NEDBANK? Most Customers walk into Nedbank annoyed and exit fuming! Staff do not for one second take into consideration that ALL Customers contribute to their Salary! One would swear they doing Customers an Enormous Favour! Majority of Staff puts Customers LAST!!! I’m so glad I don’t have a bank account with Nedbank; & I will be Moving my Bond To Another Bank! ANY OTHER BANK BUT NEDBANK. It Explains why so many Nedbank branches are being Permanently Closed. Nedbank is grossly PATHETIC!
0 replies
51 months ago
Top Manager - Riaan - Cash Converters Wynberg, Cape Town
Had this been a nomination pertaining to Managerial Skills, Riaan at Cash Convertors, Wynberg, would have achieved the Golden Globe Award. After many years of supporting Cash Converters, I was left extremely disgruntled & wanted absolutely nothing to do with Cash Converters. Riaan’s Superb Management Skills changed my view/way of thinking. The manner in which he assisted & resolved my problem, was exceptional! He is a Manager who knows how to: Put The Customers First! He does so with: Superb Quality. I have witnessed how he goes the extra mile for: ALL Customers. Also, tries his utmost best to resolve “issues” in a professional manner. I have shopped at Cash Converters in Sandton/Johannesburg stores and throughout the Western Cape; & never ever encountered the Excellent Management quality/skills that Riaan genuinely displays toward Customers. Riaan’s Management coaching expertise, is not only needed at Cash Converters Stores in ALL Provinces; His skill/quality is also desperately needed at Businesses, SuperMarkets, Banks, etc too. South Africa is in need of more Managers with the high quality, that Riaan rightfully has. It is not often that a dismayed or disgruntled Customer is left Smiling & Content. Thank You Riaan & Keep up the Good Work. You are an Asset to Cash Converters!
53 replies
Review Distribution
5 Star
2 (6.666666666666667%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
28 (93.33333333333333%)