TH
Tonie H
Active since Apr 2019
14
Reviews
0
Industries
Reviews
14 reviews15 months ago
Eggspert Eggs no Experts
Lately, the only extra-large eggs that I could find at my local Pick 'Pay are those supp**** by Eggspert Eggs. Unfortunately, each packet purchased resulted in one or two smelly eggs that were not consumable. In addition, some of the eggs when cracked open were watery with broken yolks. The last packet of 15 that we bought had no less than 6 eggs which were clearly off and had to be thrown away. I actually wanted to contact the company, but their website is offline, and I don't want to leave the matter in abeyance lest I forget to warn customers that the purchase of eggs from this supplier will probably lead to disappointment and a loss of money.
0 replies
24 months ago
Pick'nPay Brackenhurst is Tops
This business upgraded its shop about a year ago. Before the upgrade, it was my favourite food and grocery store. Since then, it has only improved and consistently does so. The staff is a pleasure to work with and they remember clients with always, a welcoming smile. Assistance by staff members makes my heart warm. The store is neat as a pin you always feel assured that high standards of health and care are given to ensure peace of mind. Specials are a daily feature of the shopping experience leading to considerable savings. I am 77 years old and the kind and special treatment of senior citizens is the one feature that tips the scale in favour of all the other stores in the area. Three days a week there is an upfront discount of 5% for older customers and this combined with the Pick'nPay points system, ensures the best deals for your money. Viva for Pick'nPay Brackenhurst,
53 replies
44 months ago
First National Bank Should be Named Last National Bank
I do not use my account at FNB all that often. I opened the account in the first place to be able to do PayPal transactions. On 17 August I noticed that there were two debits made against the account from businesses or merchants that I did not know, had no business dealings with nor received any value for money from them. These businesses were Now Cosmetics and Secret Gardens. I immediately went to my local branch and was told that I must contact customer care at head office as the branches do not deal with these matters. On 17 August I was able to speak to a Ms. Verona Blom at Debit Cards Disputes. After the usual lengthy interrogation, Ms. Blom checked my account and confirmed that a mistake was made. She informed me that I would have to fill out a form to deal with the dispute and undertook to send me the necessary form. In view of the fact that there were also debits made for the passing of the illegal "debit orders" the total number of disputes came to six, Ms. Blom forwarded me one form on 18 August and I then had to go and make copies and have the filled out forms scanned for return to Ms. Blom on 20 August. By Tuesday 23 August I have not heard from Ms. Blom and again contacted FNB on the same number that was given to me which also appears on the back of my debit card. As in the first case after some initial information which had to be provided on the telephone, a robot asked what my problem was. I attempted as well as I could to explain and was told that I would be transferred. I first spoke to one person and as you find with government departments the person said that I was transferred to the wrong person and that she would transfer me to the correct person. Stil patient, I did not take the name of this person but she stated that Ms. Blom was busy and would phone me back within the next 30 minutes. This did not happen and about 40 minutes later I phoned the same number. The reason why I considered the matter urgent was that there were now daily attempts to draw debits against my account which was empty because of the illegal withdrawals. This resulted in the bank placing further debits against my account for the unpaid debit orders and I am now substantially in the red. Hence the urgency of the matter. Subsequent to the failure of Ms. Blom to contact me (I cannot say whether she received the various messages but I did send her a further email explaining the urgency of the matter.) I phoned the number for customer services once again. This time I was transferred to several people as both the robot and the various persons that I spoke to were unable to transfer me to the right section dealing with debit card complaints. I must have spoken to at least 6 people and after the third transfer, I actually started taking the names of the people that I spoke to. The people that I communicated with were not helpful, did not seem to know how to deal with my enquiry, and sometimes just went silent without any communication presumably as they were consulting instruction manuals on how to deal with this simple issue. I then started taking the names of people that I spoke to and in succession spoke to Moxolo, Noboko, Lindiwe, and Lebo. The first three appeared to be totally confused as to how to deal with the matter, The last one Lebo was the best although still not able to find the right person to speak to. She did, however, state that she found the email address of Ms. Blom and that she would send her an email to contact me. I trust that FNB would go to the trouble of listening to these telephonic discussions to hear how incompetent and confused their employees are! In the meantime, the attempts to steal money from my debit account continue unabated with FNB totally unconcerned about the financial damages that I am suffering. So take heed that if you want to be treated like you would when you deal with the Department of Home Affairs then First National would be your ideal service provider. Unfortunately, the rating on this website does not provide for a zero rating otherwise it would have been put to good use in this review.
222 replies
65 months ago
Romans Cheesy Mess
On Saturday 19 December I visited Romans Pizza at Jean Junction in Centurion, We were three people and I intended to buy three medium Pizza's all the same namely Mayo Chicken with Bacon. There was a notice that medium pizzas were not available and this was also pointed out by the assistant who helped me. I then indicated that I would take two large pizzas at R180 for the two. The assistant then pointed to a special which was running. Any two large pizzas could be had at a price of R160 and would include a 1.5 listed coke. As none of us drink fizzy drinks I declined but the assistant literally talked me into the special pointing out that I would still save R20. I reluctantly acceded to this suggestion and went home with my purchase. We were shocked to find out that the pizzas were virtually devoid of any chicken. If there was one chicken leg divided between the two large pizzas it would be an overstatement, Many of the slices contained absolutely no chicken on them, and where there was chicken it was minute and almost invisible, As the bacon was placed on the pizzas it did not form part the filling. The result was that to make up for any other ingredients in the pizza there was a thick layer of very oily cheese which really made up the entire pizza except for the scarce chicken and the bacon placed on top. The taste of the pizzas was also not nice at all, Something just tasted off. Customers should be careful about the various specials by Romans and other food suppliers as they seem to make up for the reduction in price by skimping on the ingredients. While we always held Romans in high esteem this has now changed to a 1 out of 5. Very disappointing.
0 replies
71 months ago
DDSTV Going Down the Drain
I switched my TV on moments ago to watch the programs on ITV Choice only to see a notice that this channel like so many others will be discontinued from tomorrow. With so much competition for DSTV coming into existence the decisions made by DSTV are astounding to say the least. All the channels with viewing material for the more discerning viewer are following the same route. The alternatives offered are pathetic. The same happened recently to Sundance movie channel where you could watch movies which are not popcorn fodder. Dom as you like the demise of DSTV is imminent.
210 replies
71 months ago
Capitec Bank Fails to Respond
Last month I noticed that there were three debit orders against my account which I did not authorise. I immediately wrote to Capitec on two consecutive days to deal with the issue but by the time I sent the e-mail off one of the debit orders was removed without them being aware of my objection. The other two were from an institution by the name of Spes Bona. As I could not find such a firm, business or company on the internet by that name my e-mail to Capitec was that they should tell me who these people are so that I could contact them and find out why they are debiting my account. None of the e-mails that I wrote elicited any response from the bank. This month I notice that the same two debit orders were approved by the bank. I was nothing less than livid and decided to phone the bank immediately. There is only 1 single number given on the Capitec website where you can phone. I tried for hours but the only response that I get is that the number is busy and that I should phone again later. I am a pensioner and struggle to make ends meet. The lack of assistance from my bank is making life very difficult for me. I have been a client of Capitec for a couple of years now and have been very happy with their service. Lately, the seem to have slipped in there level of service as their bank fees also seem to have risen quite dramatically. They seem to become more like the other banks and to care less about their clients. Now I am wondering whether the move to Capitec was worth the trouble. The basic courtesy or replying telephones and e-mails is fundamental to any business unless you aspire to become a government department. Shame on Capitec.
210 replies
79 months ago
Standrad Bank's Service Stinks
My wife and I recently went to SARS to obtain their assistance with my wife's tax returns for 2019 (March 2018 to February 2019). I should from the outset indicate that we are pensioners my wife being 66 and I 73. After waiting several hours we were told by the assistant that they wanted to see my wife's full bank statements for the tax period. The next day we went to the local branch of Standard Bank where my wife holds her account. As we are forced to visit the branches from time to time we are used to the fact that at the bank you always wait between 15 to 30 minutes for assistance. We were already in possession of the statements for the last six months of the tax year we requested copies of the statements for the period 1 March 2018 to 30 August 2018. We were given a number of documents and then went back to SARS for another two hour wait. On this occasion we were so disappointed when the lady at the counter pointed out that there was a gap of about four months in the statements given to us by Standard bank from 8 March to early July. So for a second time we went back to the branch to get the right documents. On this occasion the lady who assisted us, first suggested that we should just inform SARS that there were no transactions during the missing four months. As this would be clearly illegal we did not find this acceptable and insisted on the correct information. The lady continued to fumble on her computer for a long time and eventually presented us with a stack of documents which she alleged were the right ones. She actually showed us the months on the statements that were missing. As the lines were very long we did not want to keep the waiting people too long and accepted the documents. On our arrival at home I noticed, again to our disappointment that instead of giving us the information relating to 2018 as requested, she had in fact provided an excess of documents all relating 2019. The documents were therefore useless and we remained under pressure to obtain the correct information. We then decided that the people working at the branch were not capable of assisting us and decided to get help on the Standard Bank website. Unfortunately there is only one number provided as well as an e-mail address to communicate with Standard Bank. We know from experience that telephone calls are seldom successful in dealing with enquiries and complaints and therefor decided to follow the email route. On 17 October I forwarded an e-mail on behalf of my wife explaining the situation and the information that we required. I was pleasantly surprise when two days later we received and e-mail on 19 October from a Mr Darryl Hannubus of the Customer Contact Centre E-mail Unit. He actually apologised for our experience so far, and confirmed that he would assist us. He requested some minor information like my wife's ID number and Bank Card Number which we forwarded to him on 21 October. Thereafter all communications came to a standstill. We therefore decided against our own better judgement to phone the call centre to ask them to put me in touch with Mr Hannubus. I understand that Standard Bank has a procedure to ensure that the persons they are talking to are properly identified as the owners of the relevant accounts. The problem with the staff is again one of gross incompetence. The computer generates questions which the caller must respond to. Unfortunately the operators of the system react like mechanical robots. They cannot combine thinking with the questions. They ask questions that relate to the time when the bank account was opened and if your answer does not respond to that information you are blocked on your accounts. For example a question relating to property owned by my wife was answered in the negative because she no longer owns the property was interpreted as wrong. (Must I report every loaf of bread that I buy to the bank??? or every motor vehicle that I sell) A couple of human reaction rersponses could have teased out the truth but in view of their robotic training the staff are not required to think and adapt their questions correctly. We were also cut off halfway through the conversation and the person that we were talking to at the time interpreted this as the actions of scammers and blocked us off from some of the facilities on e-banking. But that is another story. I will return to my main story and confirm that eventually we found someone who was willing to talk to us about the situation but again the dreaded mechanical response. No we could not be transferred to Mr Hannabus, nor his manager nor somebody else that could follow the matter up. There was only one robotic answer and that is that the agent would escalate the matter. ( A word borrowed from the government and its parastatals which means goodbye, resolve your own problems) The lady assured me that she would send an e-mail to Mr Hannubus as well as her supervisor and that by Friday 25 October I would have an answer. My response was that I did not believe for one minute that this would be the result of my complaint but mechanically I was refused any other assistance. No one would be surprised, and I am sure this applies to management at the bank that I never received any further response from the bank. I remain unaided with the simple request of statements for six months legally required by SARS. My feeling is that they could just as well nationalise Standard Bank as it already mimics the actions of governments departments to perfection.
105 replies
79 months ago
Satanism at Grantleigh High School
I has come to my notice that the school has an art exhibition which promotes Satan and Demonic forces. I strongly object and would like to suggest that parents consider vary carefully whether they want their children to educated in an environment where Christianity is rejected for Satan worship
0 replies
79 months ago
Kyknet Programs
Many of the programs on DSTV have music so loud that the dialogue cannot be heard. When these programs come from overseas it is understood that nothing can be done about the situation as they are made in another country, Unfortunately this trend is also occurring with locally produced programs and I am referring in particular to Kyknet and its various channels. Yesterday evening we watched In Ons Midde on Via. If we could make out 50% of the dialogue I would be overstating the situation. Please keep the dramatic music down so that one could actually hear the participants speaking!
0 replies
83 months ago
Vodacom Fails Consistently
If I could select a zero rating that is what I would have done. Below is a copy of an e-mail which I just sent off to Vodacom. I place it here in the hope of getting some answers as Vodacom is not in the habit of responding to e-mails. This is the message that I forwarded: " I have noticed lately that your download rate is at times almost non-existent. Yesterday I phoned to complain and the person who assisted me advised that I should take screenshots of speed tests that I do and then forward them to this e-mail address for your attention. Attached you will find a copy of a number of screen tests that I performed over the last two days. The last screenshot is a reflection of the situation in the last three hours. As you will note, the download rate is mostly below 1 whereas we pay for an uncapped service of 10. I am sure that you will agree that this is totally unacceptable. Coupled with the many other problems that we have experienced with your service I cannot rate your service more than 1 out of 10. We once had a service interruption of two weeks for which you credited us for just 7 days. There were numerous other interruptions. As we run a business from our home we must record our disappointment at the way that you so easily ignore your contractual obligations. In addition, your response when complaints are submitted is more like a government department than a private business vying for clients. Please provide your response as soon as possible and more importantly ensure that we receive the download speeds that you promised Regards"
56 replies
Review Distribution
5 Star
1 (7.142857142857143%)
4 Star
0 (0%)
3 Star
1 (7.142857142857143%)
2 Star
3 (21.428571428571427%)
1 Star
9 (64.28571428571429%)