AR
Amereetha R
Active since Apr 2019
7
Reviews
0
Industries
Reviews
7 reviews8 months ago
Fed up with Toptickets and now Cool Concerts
I have been battling with Toptickets for my refund since the Blue Tour SA was rescheduled and I can not attend the new date. I was told my refund was put through - now, all of a sudden after I complained to an Ombudsman, Toptickets said that they have paid all proceeds to Cool Concerts and are not responsible for refunds. I did (out of desperation) contact Cool Concerts in July, and like with Toptickets, my complaint was ignored! How *********, unprofessional and not to mention morally reprehensible they are to refuse a justifiable refund request!
0 replies
12 months ago
Stay away from this ticket seller
I would not advise anyone to purchase event tickets from this company. I purchased tickets for the Blue music concert via Itickets initially. Then, before the first scheduled date of the show, Itickets suddenly migrated to Toptickets. Thereafter, Blue rescheduled their show to much later this year - and after having to query myself about a refund via email and online queries, they said that they would be able to refund me. I gave them all the requested information and even asked if they needed anything else - this was in February. Mignon confirmed that he sent my info through for a refund, then a few weeks after this he even re-submitted the refund request after I again queried where it was. It is now almost mid April and I have not received the money nor have I received any further feedback. You cannot call them and I keep sending emails and online follow-ups which are being ignored. I am extremely frustrated and angry about this!
0 replies
22 months ago
Insufficient stock of popular item, and rude customer care agent
Good day. I have notice that a product advertised on Makro (Pamper cat food megapack) which is supposed to be currently on promotion until the 7th July, has been saying "sold out" online and with no further details to look out for restocking. Surely a big mass-mart like Makro intends on replenishing stock in the foreseeable future? So since I shop regularly on their online platform, I opened their Live chat forum and put this query online, only to be told by the Customer care agent, Siphamandla Mthethwa, that he doesn't know and I should contact my nearest Makro! I tried explaining to him that since i am referring to an online issue - why should I be expected to physically contact a store when he surely should be doing this for me. He then rudely and abruptly ended the chat! This was unprofessional and rude and makes me not want to shop at Makro anymore, and I spend thousands monthly usually.
106 replies
26 months ago
Stay away from Vodacom / Vodapay restaurant vouchers!
I purchased 2 Vodapay Spur restaurant vouchers last October, only to be told by Spur that these vouchers have already been redeemed by someone in another province. When I logged the call with Vodapay, all they could tell me was that I need to contact Spur directly to investigate it even though I purchased the voucher via their Vodapay platform!! They were no help to me at all even though I have been ****** whilst purchasing something they have sold to me and through no fault of my own!!! Please do NOT buy these restaurant vouchers from Vodapay as someone somewhere is either leaking out the codes or doing something nefarious and allowing *****sters to redeem the codes! If this happened to me, it could happen to anyone.
227 replies
41 months ago
Ticketmaster STILL NO JUSTIN BIEBER REFUND!!!!!
After several months, I am still awaiting my refund for Justin Bieber Cape Town venue tickets purchased. Over 3 weeks ago, Ticketmaster sent me an email with a RNN reference number and saying I have been successfully refunded. To date, this money (in excess of R8000) has not been transferred to my account. I have sent repeated enquiries and am told repeatedly that I need to contact my bank as they have done all they would by providing me with the reference number. My bank says they don't even know what the reference number refers to and cannot trace it accordingly. I have received many refunds in a likewise fashion back to my credit card for various online purchases in the past and I have never been instructed by the merchants to contact my bank or conduct my own investigation to receive the payment. As a merchant, Ticketmaster should ensure that I have successfully received my refund and should follow up from start to conclusion of the process. I cannot believe that that I, the consumer, am now responsible to chase up on this, this is simply unacceptable! And after having waited for months and receiving excuse after excuse from Ticketmaster for not being able to effect the refund!
0 replies
41 months ago
FNB - where consultants don't even comprehend queries!
Good day. I contacted FNB via the secure chat to query my refund from Ticketmaster which was paid into my account over 3 weeks ago (according to Tickemaster, who provided me with an "RNN" tracking number. The Agents at FNB told me point black that they don't know what this is and they can only view my account as I would on my banking app. Today's FNB consultant also then proceeded to tell me about filling in a form for a payment reversal. Totally irrelevant and indicating that she did not understand what I was asking even though I used plain English. Ticketmaster insists that my bank should be able to track using the RNN number, yet my bank is telling otherwise. I am very disillusioned by the lack of assistance and the frustration from having consultants who cannot even understand my query. The agent even ended the chat with no resolution whatsoever - I had even asked her to refer me to someone who may know better. I hardly contact FNB for anything - yet this is the type of service they give when I do contact them! Shocking and appalling!
132 replies
85 months ago
STER KINEKOR I WANT MY REFUND!
I would give them 0 stars if possible - I too, like many others , attempted to book Avengers Endgame over 3 weeks ago, got debited twice and both bookings failed, sent about 7 emails to Ster Kinekor with STILL no response. I also manually went to Gateway SK Kiosk and booked for a third time successfully, so Ster Kinekor owes me R278 in total for the two failed bookings i tried online. I have a case number: # CAS-191688-N9S3Y1 . This is utterly ridiculous!! Not only have I not been refunded, but they haven't even responded to my emails!! And on my online profile, it shows the 2 failed bookings both for the SAME seats I eventually successfully booked manually, so how can they even show these two bookings as though they are valid when they clearly cannot be? I WANT MY MONEY!!
56 replies
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1 Star
7 (100%)