KA
Keith A
Active since Jul 2011
22
Reviews
0
Industries
Reviews
22 reviews18 months ago
AC DIRECT SWIMMING POOL HEAT-PUMP FITMENT
AC Direct is a good company to do business with. Their workmanship is great but a problem does exist that they do not have all the tools and electrical conduit fittings at hand. Apart from these little concerns, AC Direct is a professional and trustworthy company supplying known brands.
0 replies
48 months ago
NO SERVICE, NO ANSWER
THIS IS MY SECOND REVIEW, HOPE YOU ANSWER THIS ONE! I received an email from MWeb dated 16 March 2022 informing me that my order has been placed. I requested 300 minute VOIP together with the order. It is now 22 April 2022 and I have not had an installation done. My present ISP has out of good faith kept my Fibre Live. I have sent emails to MWeb and left my number to contact me on there customer care tel no with no joy. They keep on with emails telling me there is a problem, I must contact my present ISP and sort it out. I send them my present ISP Account Statement, the cancellation proof just to receive an email saying my installation is delayed. This is after MWeb confirmed they are busy with Metro Fibre for installation. Where is the customer service from MWeb? Do you want me as a customer or not? The other annoying factor is that I do not have an Internet Service but I am being invoiced for VOIP I cannot use. Daylight robbery.
0 replies
49 months ago
NO INTERNET AFTER 1 MONTH
I received an email from MWeb dated 16 March 2022 informing me that my order has been placed. I requested 300 minute VOIP together with the order. It is now 22 April 2022 and I have not had an installation done. My present ISP has out of good faith kept my Fibre Live. I have sent emails to MWeb and left my number to contact me on there customer care tel no with no joy. They keep on with emails telling me there is a problem, I must contact my present ISP and sort it out. I send them my present ISP Account Statement, the cancellation proof just to receive an email saying my installation is delayed. This is after MWeb confirmed they are busy with Metro Fibre for installation. Where is the customer service from MWeb? Do you want me as a customer or not? The other annoying factor is that I do not have an Internet Service but I am being invoiced for VOIP I cannot use. Daylight robbery.
74 replies
50 months ago
GREAT CUSTOMER SUPPORT
<div>We had a dining room suite with six chairs manufactured by Unique Interiors. We were assisted by Celeste, wow, with so much patience. We got the design to our taste. We were informed that it would take 10 weeks for delivery. It was delivered and what great workmanship. The table is solid, the chairs are high quality and the made-to-customer-requirement sideboard is one of a kind. Then came the after sales service. One of the chairs fronts started folding. I phone Celeste and within minutes she came back to me. They would collect all six chairs at no cost. Wimpie wanted to make sure that the other chairs would not experience the same problem. The chairs were delivered back all being the same. We shopped for two years for a dining room set adn no company could satisfy us. Well Unique Interiors has. The y surely look after the customers. A bi thank you to them.</div>
0 replies
65 months ago
Promises not kept.
I applied for Fibre through Vodacom. Vodacom informed me not to contact Telkom, my present ISP. We were informed that the Fibrevin our area was delayed. On 5 December 2020 all my activities were suspended. On enquiring at Telkom, I was informed my line had been ported. Vodacom gave me the assurance that my Telkom line would be active up to my Fibre line becoming active. I even phoned Vodacom Fibre to assist me now. The deal was tel no and email must remain. Why am I alone on this. I cannot get help. I have always praised Vodacom. Well I am now sorry I went to you with Fibre. I might even cancel. Help me NOW!
280 replies
80 months ago
CUSTOMER NEGLECT
We are three siblings that inherited from our LATE MOTHERS ESTATE, Marjorie Edith Andrew ID 301212 0054 087. Two siblings reside in the RSA, and one in Canada. The siblings residing in the RSA received their part of the Denel Surplus Pension from Alexander Forbes as assigned by Denpen. However, the sibling in Canada did not. She communicated by email to Alexander Forbes on various occasions without success for the payment. She then received an email from Alexander Forbes stating the following: "Hope this finds you well. Please be advised that Denel Pension Fund is moving to Momentum as from 01 March 2019, therefore we cannot make any further payments as all that has been closed now. Unfortunately I cannot assist". She has sent various emails to Momentum without reply. I personally contacted Momentum having to hold on for an excessive amount of time. I gave them the following ID Nos: Deceased - Mr. SG Andrew - 240720 5041 085 Deceased - Mrs. ME Andrew - 301212 0054 087 Daughter waiting recipient - Miss SL Andrew - 581026 0135 089. They informed me that they were not on the system. Susan Andrew sent various additional emails to no avail. The latest email is to Patricia.Boshomane@momentum.co.za and Kiran.Madhav@mmiholdings.co.za on 26 September 2019, and emile.hugo@momentum.co.za 27 September 2019. We lost a mother and now Alexander Forbes handed the case over to Momentum. You accepted the case and should receive payment but neglected to ensure one sibling received what is owing to her. I hope management will act and assist my sister Miss Susan Leslie Andrew - 581026 0135 089.
210 replies
80 months ago
CUSTOMER NEGLECT
We are three siblings that inherited from our LATE MOTHERS ESTATE, Marjorie Edith Andrew ID 301212 0054 087. Two siblings reside in the RSA, and one in Canada. The siblings residing in the RSA received their part of the Denel Surplus Pension from Alexander Forbes as assigned by Denpen. However, the sibling in Canada did not. She communicated by email to Alexander Forbes on various occasions without success for the payment. She then received an email from Alexander Forbes stating the following: "Hope this finds you well. Please be advised that Denel Pension Fund is moving to Momentum as from 01 March 2019, therefore we cannot make any further payments as all that has been closed now. Unfortunately I cannot assist". This process commenced with the siblings receiving an email from Adendorffs on 20 September 2018. We then received an email from Alexander Forbes on 16 January 2019 requesting our late mother’s death certificate. Your representative of Alexander Forbes LINDA RENGQU sent the message "Hope this finds you well. Please be advised that Denel Pension Fund is moving to Momentum as from 01 March 2019, therefore we cannot make any further payments as all that has been closed now. Unfortunately, I cannot assist". Linda Rengqu also sent the following message on 22 February 2019: "Hi Leslie, Thank you for your email. If you want the funds to be transfer to your banking account then you’ll have to Post your documents, we are not the ones paying for claims, but Standard Bank is. They will need your original documents. Kind Regards Linda Rengqu, l Administrator, l Operations and Administration l FINANCIAL SERVICES". Alexander Forbes is responsible to complete the process. They were assigned to handle the entire surplus not just two-thirds. We lost a mother and now Alexander Forbes has received their payment but neglected to ensure one sibling has received what is owing to here. I hope management will act and assist my sister Miss Susan Leslie Andrew - 581026 0135 089
105 replies
82 months ago
CUSTOMER IGNORED
Good Morning Sir / Madam. I would like to know why SBIB does not return email or calls to the customers. Does a customer mean so little. Months ago I sent a mail wrt a claim. I received the auto replay saying a consultant would get back to me. I'm still waiting. I went on Hello Peter and oh, I was contacted. Terryl Kisten was amazing. I sent another request, it was ignored. I then phone Terryl Kisten, she sorted it out for me. Again on 12 July 2019 I sent a request through to SBIB. I received an auto reply on the same day saying I was important to you and that a consultant would contact me. Today is 16 July 2019 still no contact. By the way, my request was about the amount I pay for the insurance and whether I should move to a competitor. Well it seams like with the no answer SBIB does not want my business after 29 Years.
56 replies
87 months ago
BAD SERVICE
AFTER SUBMITTING A CLAIM ON 05 MARCH 2019, I WAS CONTACTED AND SBIB MADE AN APPOINTMENT WITH ME FOR 12:00 ON 06 MARCH 2019. I TOOK OFF FROM WORK. WHEN I ARRIVED AT HOME I WAS CONTACTED BY THE SUPPLIER INFORMING ME WE HAVE TO RESCHEDULE. I TRIED TO CONTACT SBIB ON NUMEROUS OCCASIONS, CALL ME BACK, EMAILS, PHONING AND HOLDING ON FOR +20 MINS AND THEN THIS AFTERNOON AT 17:00 BEING TRANSFERRED TO THE THE BANKING CALL CENTRE. WHY IS NOBODY SPEAKING TO ME? THIS IS PATHETIC AS THE LIGHTNING STRUCK OUT MY SECURITY SYSTEMS. I EVEN SENT A MAIL TO THE CUSTOMER SERVICES DEPARTMENT BUT NO REPLY.
56 replies
88 months ago
UPGRADE OFFER MADE BY TELKOM IS A DOWNGRADE
I wrote a review about Bad Service after an offer made by Telkom. My internet service was down, no email and my IDS was down. After I contacted Telkom again from my side at 10213 and after the consultant told me the previous day they were doing a credit check the y informed me my account was credit. They then told me i must contact 10210 to sort out my password. Guess what all of a sudden they were able to send me a password. Why did I have to contact them? Well after setting up and doing a speed test, my speed is 2.3mb/s. I was offered 10Mbs as an upgrade to my 4Mb/s. I tested my IDS, it informed me my data has run out. Really, my contract which is still live gives me unlimited data with my ADSL, an offer Telkom also made to me. So Telkom, I don't need you if I do not have unlimited IDS!!!! If this wrt the IDS being unlimited cannot be sorted out, send me an email, I will live out contract until May 2019, then it's goodbye. I have spent hours with 10210 an 10213 since 29 January 2019 to just find there is another problem. LET ME STATE THIS, I WANT MY EXACT PACKAGE WITH THE EXCEPTION OF 4 MB/S TO 10MB/S, or put it back to 4Mb/s. Email me your decision please. One final thing, if I am paying for 10Mb/s I want 10Mb/s. I know there things that influence the speed but not down to 2.3Mb/s. I will say THANK YOU for getting my ADSL and Email up and running again.
0 replies
Review Distribution
5 Star
3 (13.636363636363637%)
4 Star
1 (4.545454545454546%)
3 Star
0 (0%)
2 Star
2 (9.090909090909092%)
1 Star
16 (72.72727272727273%)