TM
Themba M
Active since May 2019
6
Reviews
0
Industries
Reviews
6 reviews2 months ago
I’m done with FNB: Settlement letter delays and empty promises
I'm extremely angry and disappointed with FNB’s service. Since last Thursday, I have been requesting a loan settlement letter/quote. I have been calling every single day, and I have also made enquiries via the FNB app, but I keep getting the same useless response: “A request has been logged with the back office, and the letter will be emailed as soon as possible.” It has now been 5 days, and still nothing. Honestly, how difficult can it be to generate a settlement quote letter? This is not a complicated request. FNB’s systems should already be able to generate this automatically. All they need to do is generate the letter and send it to me. It should take minutes, not almost a week. Even worse, this is a feature that should have been implemented long ago as self-service via the app or online banking. Many other banks already allow customers to generate settlement letters instantly. FNB is clearly behind and doesn’t care about customer convenience. What makes this situation even more ridiculous is that I have a Private Banking account, yet there is absolutely no value in it. My private banker was also unable to assist and gave me the same response: I must request the letter from the loans department and wait for an email. So what exactly am I paying for? What is the point of “private banking” if private bankers cannot even assist with something as basic as a settlement quote letter? This experience has been beyond frustrating and unacceptable. I am 100% closing all my accounts with FNB as soon as this issue is resolved. I’ve had enough.
56 replies
41 months ago
Terrible customer service. The bank does not care about its customers.
If I could give African Bank a zero rating, I would. My account has apparently been "on hold" for a week now. Been calling the call center and going to the branch for the past three days to try to get this sorted. They keep on telling me the same thing every single day, that the issue has been escalated and should be resolved within 24 hours. I can't transact on my bank account, I can't make payments or transfers. The customer service is terrible. As an ex-employee, I saw the potential that the bank had with their My World product and I had been rooting for them. I kept on banking with them even after leaving their employment. This is sickening, I've really had enough. I'm definitely changing banks as soon as this gets sorted and I can access my money.
132 replies
58 months ago
Phone not repaired, falsely claiming water damange.
I bought a phone at Markham, 8 months down the line it had a problem with the screen so I took it back to Markham and they booked it with 3G mobile for repairs. A week later they sent me an sms stating that the phone was out of warranty and that I had to pay R2500 (more than half the original price of the phone) to have it fixed. If not, they would charge me a R350 rejection fee. I then contested this because it is ridiculous, the phone was definitely still under warranty and it had no physical damage. Now they have returned the phone to the store claiming that the phone had water damage and I am required to pay the rejection fee before they hand it back. This is nothing but a ploy to scam customers. I am extremely appalled by both 3G mobile and Markham for this. They have lost a loyal customer who has been shopping at the store for more than 15 years. I will also be closing my account soon.
0 replies
58 months ago
Phone not repaired, falsely claiming water damage.
I bought a phone at Markham, 8 months down the line it had a problem with the screen so I took it back to Markham and they booked it with 3G mobile for repairs. A week later they sent me an sms stating that the phone was out of warranty and that I had to pay R2500 (more than half the original price of the phone) to have it fixed. If not, they would charge me a R350 rejection fee. I then contested this because it is ridiculous, the phone was definitely still under warranty and it had no physical damage. Now they have returned the phone to the store claiming that the phone had water damage and I am required to pay the rejection fee before they hand it back. This is nothing but a ploy to scam customers. I am extremely appalled by both 3G mobile and Markham for this. They have lost a loyal customer who has been shopping at the store for more than 15 years. I will also be closing my account soon.
0 replies
60 months ago
Missing Items, bad service.
Bad service from takealot. Only 2 of the 12 items I ordered were delivered. It's been more than a week now, I've been calling them every day and they keep on telling me that they have escalated the issue with Courier IT and they will revert back to me, which they never do. I am never buying anything from them again. Should they not deliver my items this week, they should just keep them and bring my money back. This is appalling.
0 replies
85 months ago
Ridiculous additional excesses, denied car hire extension.
Despite the ridiculous additional excesses that I have to pay, with dialdirect only paying about 20% of my claim, they refused to extend my car hire saying that I will have to foot the bill if I decide to extend the car hire myself. I took my car for repairs at a panel beater they approved me for. The panel beater only started working on my car 8 days after I took it for repairs, now they tell me that the vehicle is still undergoing preparation for painting, of which the process will take 5 days to complete before the vehicle can be painted. Now I will have to do without a car probably for more than 7 business days. I am so shopping for new insurance as soon as I get my car back. Very much disappointed.
112 replies
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