Active since May 2019
Excellent service from Patrick Mbalati. Keep it going! :)
A WeDrive was booked via the App yesterday morning at about 9am. Last night about 1hr before pick up we were informed that there is no driver available. Not happy with the service.
Ordered a club with garlic and feta. For some reason the pizza also had mayonnaise on which I never order with pizza. There is also a box type after taste. Won't order Debonairs again.
No waiter came to assist us after taking our drink order. Waited 30 min for drinks and could not wait longer so we left. Disgusting service
I've been waiting a lengthy period for a reply on my emails. I don't understand how it can be seen as acceptable to not respond to a customer's emails. Disappointed with Hyundai Sandton.
Been swiping about every second day at spar with the loyalty card for about over a month. I have only accumulated R2. Spar may keep their card. Not worth the space in my wallet.
Bought lasagne at Spar Sunninghill for supper but there was absolutely no pasta in the lasagne but purely mince with the top layer of cheese. Disappointed.
Had a great experience with one Thelma from MiWay today who assisted with reviewing my policy. Thank you for the great service.
Yesterday in johannesburg my window got smashed by someone trying to smash and grab. I called MiWay when I was in a safe place. I did not claim for the broken window as I am arranging smash and grab windows to be installed at pg glass. The claims person on the phone could likely hear that I did not know what to do as I asked questions. He did not tell me that I actually need a window to replace the broken window in order to get smash and grab windows. I received a call from pg glass today that I need a replacement window and it costs R1000. Claiming for the broken window would be R500 according to MiWay so it is more cost effective to claim. They could have told me that I would still need to replace the window and I am disappointed that this information was never provided to me. I called MiWay today to claim after the call from pg glass and the claims person Prudence asked me for my car registration number. I don't know it off by heart but recall some numbers. I looked on my policy document and MiWay has the wrong registration number which is frustrating as it is my understanding that an inspection is done from the start of the insurance in order for them to have the details of the vehicle when it is insured. As I need my car back urgently today I decided to rather pay the R1000 instead of claiming. Not a good experience.
Excellent service received from all staff. They went the extra mile and the customer service was top notch. Well done and thank you for your services. Keep it going.
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