LP
Liezl P
Active since Jul 2011
12
Reviews
0
Industries
Reviews
12 reviews17 months ago
Service received fro...
Service received from Thomeka during cancellation of policy was fast and effective
56 replies
22 months ago
No feedback and no fridge
I purchased a fridge directly from Samsung on 4 May 2024. The fridge was delivered on 9 May 2024. Delivery service was terrible and delivery staff rude and ****y. The fridge was damaged and I requested Samsung via their whatsapp line to please collect and replace said fridge. The fridge was promptly collected on 10 May 2024. I was informed that the replacement will take two weeks. Within those two weeks I was contacted by Sumsung informing me that there was no stock and the delivery will take another 2 weeks. On 12 June 2024 I contacted Samsung via their Live chat forum. I spoke to Tsholo who informed me that she could not give me an update on the fridge, but will send out an email to enquire about the fridge and provide me with feedback via e-mail. I did not receive feedback via e-mail and contacted Samsung via their Live chat forum again on 18 June 2024. Again the person assisting me could not give me feedback and ensured me that they will get a status update via a telephone call and again no feedback was provided. On 21 June 2024, again I contacted Samsung via their Live chat forum and spoke to Thabo who again could not provide me with an update and would personally call me before the end of day. Again, the day passed and no phone call was received. On 25 June 2024 again I contacted Samsung via their Live chat forum and spoke to Tsholo, the same lady from 12 June 2024. She could not provide me with a reason why she never came back to me, nor could she provide me with a status update. I asked to speak to a manager, who was not available, and who would give me a call. Again did not receive any feedback. On 26 June 2024, I e-mailed via the "Escallation to the CEO's Office". On 28 June 2024 I contacted the call centre and Yola was unable to assist and I requested to speak to a manager/supervisor. Gumbo that I spoke to informed me that a replacement order was made out on 13 May 2024, but no waybill number has been issued and due to him being in the call center I need to follow up with the logistics department. I also received feedback on 28 June 2024 from the "escalation to the CEO's Office" informing me that "Your query has been escalated to our eStore department" and "They will investigate the matter urgently and provide you with a status update as soon as possible". On 2 July 2024 contacted Samsung via their Live chat forum again. Nwabisa explained that she cannot assist, and that I need to contact the call centre. I contacted the call centre and spoke to Zndle who informed me that she will contact the logistics department and get back to me. I explained to her that I have not received any feedback from Samsung since 12 June 2024 and that this is getting rediculious, and Zndle thought it good to rather put the phone down in my ear. Again I emailed "Escalation to the CEO's Office" airing my frustration. I have ran out of options to get assisted and to get answers. And if this does not get the attention it needs, I will be referring the matter to the ombudsman, because clearly Samsung is not wanting to assist clients.
159 replies
87 months ago
Poor service, again.
I bought a Laptop online from Makro on 10 January 2019. The delivery time stated is between 2 and 5 days. I contacted Makro on 15 January 2019 to find out what the problem is, why the laptop has not yet been collected by the courier. I was then informed by Mr Charles Medupe (Call REF # 38723) that the laptop is still waiting to be picked up from the store. I order online, as the last time I went into the shop itself I had to deal with incompetent staff there and swore that I would not put my feet back into a Makro store again. Now I have to deal with orders that are not delivered on time? Makro already has my money, so now what?? I will never order from Makro online again! Just like I will never visit their shops again. Another customer lost - well done Makro!!
105 replies
88 months ago
Poor service, AGAIN
On Friday 18/01/2019 I visited the KFC drive through in Sandbaai for the first time in about a year due to terrible service received multiple times before. I placed my order with Zizipho and was told that the dunked wings will take 8 minutes and I was asked to wait in the park g lot. After a 15 minute wait, I phoned the shop to enquire about my order, I was informed that it will be right out. Another 5 minutes later I went into the shop and the lady was only then bringing the food out. I then told them they can leave the wings and I would like a refund. And only 10 minutes later I could leave the shop. Mpumi, the manager on duty did not even offer an apology. After more than a year the service is still poor and KFC headquarters have not made any effort to improve the service at the store after numerous complaints.
0 replies
90 months ago
No Standard Operating Procedures
I bought an Jvc smart TV online on 16 November 2018. TV was delivered on 21 November 2018. On 1 December 2018 the TV was switched on and later when switched on again, it just froze on the startup. You can not switch the TV off and it does not go further than the startup. I unplugged the TV overnight to see if it might help, but again when switched on, same problem. I logged a support ticket( ********** 0) on 3 December 2018. I called Game online the same day to ensure the complaint has been logged. I was informed that they will log it again and give feedback when they can. Today 6 December 2018 I phoned again and was informed that they cannot tell me when feedback can be given. I can't believe that any company working with customers do not have standard operating procedures. I would like to have the TV replaced, as currently my parents for whom the TV was bought now has absolutely nothing to keep them busy during the day.
105 replies
95 months ago
Absolutely shockingly poor service
After spending about 5 hours in ABSA bank over 3 days, I was eventually assisted with opening a bank account against my will to received Western Union Funds. Now I cannot transfer the moneys to where it has to go because the account is not FICAed. I have called and left several messages as the person who assisted me is always busy with clients. The manager does not reply on e-mails and when I call to speak to her, she is unavailable. I have received absolutely no response or response from ABSA Herm****.
158 replies
103 months ago
Food and after service
I purchased 4 pizzas 25 October 2017. When I arrived home, 50km from where I purchased the pizza and Sat down with the family to enjoy a nice pizza, the pizza bases were still half raw. The bottom is nicely cooked but the rest of the base was still raw. I called to complain and my number was taken down. The next day while I was in a meeting I received a call from Romans, so after the meeting I called back and left another message. I received no feedback again from Romans. I am very disappointed in the food and the after serviced received from Romans Herm****.
122 replies
121 months ago
Poor service and bad advertising
<p>I Reside in Herm**** and today I asked a reletive to exchange a box of pampers size 4 nappies to a size 5 as she went through to Cape Town. Game N1 City refused to do the exchange without a slip. She informed them that the nappies were bought using my Game card and still they refused. She then left for an appointment and informed me of what happened. I then called the store and asked to speak to a manager that also informed me that without the slip the exchange could not be done. Please explain the following to me that you advertise : Game has the following policy posted on their website. </p> <p> </p> <p>2. We'll swop it, if we stock it</p> <p> </p> <p>If you've changed your mind - bring it back in an unused condition, in the original packaging, and we will either exchange it or refund you. Exceptions are indicated accordingly at point-of-purchase. If you don’t have proof of purchase (Game till slip) the refund/exchange will be for the lowest price in the last 30 days.</p> <p> </p> <p>Also they are a favourite for posting this policy as well as the price beat one on their walls in store.</p> <p> </p> <p>So now I must drive 130km one way and another 130km back to do the exchange? Your staff are utterly poor trained and even worse so are your managers!!!</p>
150 replies
122 months ago
Pathetic service and use of pirate parts
Thank you outsurance for your super poor service. For using pirated parts as I was informed by Grace from the complaints department. Thank you for your efficient staff that says they will phone back in 10 min and then I have to phone them after 3 hours because nobody contacted me. Thank you for the 3 weeks I do not have access to my vehicle because the parts approved by outsurance (Pirate parts) does not fit onto my vehicle and eventhough I informed outsurance (Grace) that the problem can only be solved by replacing the pirate part with a original part or at least a part that fits. But nope, outsurance would rather prefer to inconvenience me more. I still dont have my vehicle back.<br> <br> Please take note that everybody that wants to take out insurance from outsurance. Their service is utterly poor!! I will in future advise everybody looking for insurance not to make use of outsurance!!!
0 replies
131 months ago
Drive through
Yesterday at 11:50 i arrived at the KFC Drive through, i waited 5 minutes and nobody pitched at the order window. I then continued to the pick up window, where i was told they could not take my order and i was asked to go through the drive through again. I arrived at the order window again and nobody was there to serve me. After hooting like a crazy person somebody eventually pitched telling, when i asked for her name she told me she was not the person who was suppose to be working there. I spoke to the manager who informed me that they were short staffed. I eventually left the drive thru at 12. 20.....Please address your managers and have them go for training on how to MANAGE!! This is unacceptable. What happened to service? Is this how you treat clients and then expect them to return?
75 replies
Review Distribution
5 Star
1 (8.333333333333334%)
4 Star
1 (8.333333333333334%)
3 Star
0 (0%)
2 Star
3 (25%)
1 Star
7 (58.333333333333336%)