LM
Lebogang M
Active since May 2019
6
Reviews
0
Industries
Reviews
6 reviews4 months ago
Taking my son here was the worst thing I could have done to him.
The biggest mistake I have made as a parent, was enrolling my son at Brainline. Since joining in 2023, the experience has been nothing short of a nightmare. This school feels purely business-driven, unempathetic, focused on numbers (they have hundreds of children per class) and money, with very little care for the child’s welfare. Miss a payment? Your account and student portal are immediately suspended. Classes and assessments are missed, and even after rectifying the payment, those missed classes are gone forever, although you would have paid the money. Even when you make arrangements and stick to them, you still face issues: reports withheld, payments not reflecting, and endless requests for proof of payment. You constantly have to dig through old emails to prove conversations happened. It’s a hot mess. Other schools won’t even consider your child if they hear he comes from Brainline—this is from personal experience. We are stuck here, with poor progress and no alternative options. This has caused sleepless nights and tears ****erally), all because of the stress and frustration of dealing with this system. If I could go back, I would never click that Google link three years ago. Parents, think twice before choosing Brainline.
53 replies
14 months ago
Great product Bad after sales service
These guys offer a great product at a premium, so you expect the service to also match the premium, but brace yourself because the after service leaves much to be desired. When I collected the car it smelled like a lot of dash cleaner and freshener, only to realise later that this was to mask a very pungent smell that has stuck to the car. I have had the car for 14 days and that nauseating smell is still there, it sticks to you and your items so when you leave the car you also leave smelling like that smell. It smells like at chase or curry that has gone off, very bad. I asked for the car to be swapped only 2 or 3 days after taking collection because I could tell that that smell will not go away anytime soon (it’s been 14 days), but they only offered a valet, which to this day I haven’t received, although I don’t believe it will help. Secondly there was a prorata amount that was due for 10 days, as my premium that I paid would cover the 31 days in march, so after trying to negotiate to defer the prorata to the next instalment we eventually agreed on a date, of which I made an eft payment on the said date and sent 3 sets of proof of payments to the sales person and Finance, but in the morning the car was deactivated and could not start, mind you by that morning when it could not start, they had confirmed that the payment was as reflecting. The above two are a huge inconvenience to me as a client and they show that Drive.co.za care more about sales than they do about clients.
56 replies
50 months ago
CONSISTANTLY HORRIBLE HORRIBLE CUSTOMER SERVICE
Burger King Service in general is really terrible. I once went to burger king Jean Avenue, the people that work there are unfriendly, don't let you pour your own bottomless drink, and are rude when engaging. Burger King Montana keep forgetting to either give straws, condiments or sides, I keep having to drive back because they forgot something always. Today took my order in the drive through, cofirmed it and when they realised I had forgotten my mask, they wouldn't give me my order, my son even cried. I respect that they need us to wear mask, but as a regular customer who is more than 1.6m away from you in a car, you should be safe. But luckily we drove over to McDonalds, a bit more expensive but their service (McD's) is superb. When they saw my son being upset and I told them the story, they gavehim a free McFlurry to cheer him up. Burger King should take courses on customer service. I am never going there again
0 replies
54 months ago
Very poor communication
Very frustrating and unempathetic. All. Claim was submitted on the 15th October, today is the 25th,but no progress on the claim. They towed the car and they don't even know where it is. They want to send the car to a service provider 70kms away. They keep hanging up when called for progress. All we get is the message below. iWYZE: We are still in the process of validating your claim no: 1161674. Any queries please contact the claims department - 0860939493. FSP&Ins. T&Cs.
53 replies
76 months ago
Good haircut buy bad customer service
These guys are really good at cutting hair, but their customer se vice leaves a lot to be desired. They can't manage queues, everytime I try to take my kids to either Menlyn or Hatfield branch, they're either full, or they're closed, meanwhile their doors are open. That time it's 5:30 pm, closing time is 6pm. I guess I'll stick to those other ordinary hai dressers.
0 replies
84 months ago
Whirlpool is the WORST when it comes to customer service and Empathy.
They have unreliable products and the WORST CUSTOMER SERVICE ever. Even their technicians are rude. I bought my washing machine at Makro, it suddenly went off while washing one day. I took it to the Makro RETURNS office, where I incidentally saw ANOTHER Whirlpool washing machine. I was advised to take it back and they will send a technician to have a look at it. Their technician called me and told me that they won't repair my machine because the motherboard was damaged by insects. He was even very rude. I bought the thing for R9000 where I could have bought a Samsung for half the price. I don't know why Makro still does business with them.
0 replies
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6 (100%)