EC
Eleanor C
Active since May 2019
22
Reviews
0
Industries
Reviews
22 reviews1 month ago
MTN SERVICE IS ***
CASE NUMBER : BO0159540 MTN Consultant : Baratang - she was friendly and helpful She has been phoning in to follow up regarding a payment she made on 26/03/2026, which has still not been allocated to her account. Despite this, she is being asked to make another payment while the original payment remains unallocated. To make matters worse, when she follows up, some consultants are rude, and management does not return calls. Now MTN has suspended the line, meaning she currently has no data, even though payment was already made. She is now being told to make another payment, which could apparently take another two weeks to allocate, just like the current payment that is still not reflected. At this point, it might be best for MTN to collect their WiFi router and cancel the contract, so she can move to another provider that actually delivers better service. Very disappointing service from MTN. Poor communication, rude consultants, and no support from management.
53 replies
9 months ago
Smart ID that is still not ready for collection
EMAILS HAS BEEN SENT TO baba.zamxaka@dha.gov.za,brennan.adams@dha.gov.za and hacc@dha.gov.za. Which one don't get response from. we phone the landline and the cellphone same thing no answer.We wish to formally express our concern and disappointment regarding the continued delay in the issuance of a Smart ID for MY NIENCE. Despite submitting her application initially at Alberton Home Affairs and again at Johannesburg Home Affairs in April 2025, she has yet to receive her Smart ID. Upon visiting the Alberton office, she was informed that her original application had been cancelled. At Johannesburg Home Affairs, she was advised that her new application is still "in progress" and currently undergoing "verification"—though no explanation has been provided as to why this process is taking so long. It is important to highlight that her sister, Jazmin Cummings, who submitted the same documentation, has already received her Smart ID. This inconsistency is both confusing and concerning. Repeated attempts to obtain clarity by contacting Home Affairs Head Office via phone and email have gone unanswered, leaving us with no clear recourse. MY NIENCE is currently in Matric and urgently requires her Smart ID to be eligible to write her final examinations. The delay is placing her academic progress at serious risk. We respectfully request that this matter be escalated and prioritised as a matter of urgency. Your immediate assistance and clear guidance on how to resolve this issue would be greatly appreciated. Thank you for your attention to this matter. We look forward to your prompt response.
0 replies
10 months ago
bad service
I am writing to express my concern regarding the poor service my daughter has experienced with Mr Price in relation to her store account. She opened the account with the intention of building her credit score. However, the level of service she has received has been extremely disappointing. She has attempted to contact your customer service on several occasions, often holding on the line for extended periods, only to be told that the lines are busy. Additionally, multiple emails have been sent without any response. One of her primary concerns is the insurance added to her account. This insurance is both costly and unnecessary, and she wishes to cancel it. However, the contact numbers provided for this purpose are either unresponsive or not working. It is unacceptable that your company is quick to sell these products but does not provide proper support for cancellations or inquiries. Given this experience, she would now like to settle the account in full and close it. Kindly forward an updated account statement so she can proceed with the settlement. This level of service is deeply disappointing, especially for a first-time client. We hope to see this matter resolved promptly and professionally. Taryn Chanlynn Swartbooi 0635432118
0 replies
10 months ago
*****
I am writing on behalf of Tazlynn Jaiden Swartbooi (ID/Cell: 078 705 6827), who holds an account with TymeBank. On the morning of Saturday [28 June 2025], an unauthorised transaction occurred on her account, whereby funds were withdrawn via a CashSend transaction without her knowledge or consent. Notably, no OTP (One-Time Pin) was received prior to the transaction being processed. Following the incident, Ms. Swartbooi immediately contacted TymeBank and was issued Case Number ULC-83672. Her account was subsequently blocked pending investigation. We hereby request an update regarding the status of the investigation and clarification on the estimated time frame for resolution. We would like to know when Ms. Swartbooi can expect the refund of R394.00 to be processed and returned to her account. TAZLYNN JAIDEN SWARTBOOI HAS NOT RECIEVE ANY FEEDBACK FROM TYMEBAK Given the financial impact and urgency of the matter, your prompt response would be highly appreciated.
168 replies
11 months ago
THE SERVICE FROM GAME THE GLEN
I trust this message finds you well. On 3 May 2025, I purchased a Cadac gas heater from your store. Upon attempting to use the heater, I discovered that it does not function properly — the flame does not stay lit. On 17 May 2025, I returned the unit to the Glen Game store and was informed that the item would need to be assessed, and that I would need to wait up to 21 days for feedback, as the unit might require repair, possibly due to a wiring issue. I find this waiting period unreasonable, especially considering the current cold weather and the fact that the heater was faulty straight out of the box. It is also concerning that the issue may be attributed to user error, despite the product being unused and still in its original packaging when first tested. Given these circumstances, I kindly request clarification on when the matter will be resolved. Ideally, I would appreciate a quicker resolution in the form of a replacement unit or a refund, as waiting 21 days for a potentially minor repair is inconvenient and unacceptable for a newly purchased product. I look forward to your prompt response and assistance in resolving this issue.
174 replies
16 months ago
account
I hope this message finds you well. I am writing to express my concern regarding an unresolved issue with the payment made on 26th November 2024. Despite this payment being made, it has not yet been located or allocated to the account. I have been in contact with the back office, but I have yet to receive a clear response. Additionally, when I call, my queries are escalated, and no follow-up has been provided. This situation has persisted since 9th December, and as of today, 12th December, the issue remains unresolved. On Monday, I was advised that the matter would take 24 to 48 hours to resolve, but unfortunately, no resolution has been reached to date. I kindly request your immediate attention to this matter and would greatly appreciate an update on the status of the payment allocation. Your prompt assistance in resolving this issue would be highly appreciated. Thank you for your attention to this urgent matter. I look forward to your response
0 replies
17 months ago
bad service and bad product,
I am writing with regard to the order (166113394) for the air fryer (MRRN-XMOWA-VXO7) that was collected at 10:08 AM, contrary to the 5:01 PM time indicated in the SMS. Upon testing the air fryer, we followed the instructions in the manual and used it with chips. However, approximately 10 minutes later, the air fryer displayed an error code 1111 and then completely stopped working. To me, this appears to be a factory fault. Additionally, after reviewing the SMS, I was informed that it would take 2-3 days to assess the unit before either a replacement or refund could be processed to Taryn’s account. I find this timeline rather excessive, especially considering the nature of electronics, which typically require a quicker assessment. Given the urgency of the situation, I kindly request a response today regarding how we will proceed with either a replacement or a refund. Should this matter not be addressed promptly, we will be forced to take further action. Thank you for your attention to this matter. I look forward to your swift reply.
0 replies
18 months ago
EARLY CANCELLATION LETTER NOT ACCEPTABLE ACCORDING TO RETENTION CENTRE MTN
Good morning, I hope this message finds you well. I am writing to express my disappointment with the level of service I received from the MTN Retention Centre consultant regarding the cancellation of my Wi-Fi contract, which is set to expire on 16 December 2024. I provided written notice of my intent to cancel the contract well in advance, yet I was advised to call on the actual expiry date, which I find unnecessary. I believe that once I submit written notice, it should be the responsibility of the Retention Centre to confirm the cancellation on the specified date. I am not seeking an upgrade, as the associated costs are not feasible for me at this time. Therefore, I kindly request that the cancellation process be handled as per the notice I have already submitted. Could you please clarify why my cancellation notice was not accepted and ensure the necessary actions are taken promptly? Thank you for your attention to this matter. I look forward to your response.
0 replies
23 months ago
CANCELLATION OF BUS TICKET
THE LINES TO EAGLE LINER IS NOT WORKING AND I NEED TO CANCELL THE BUS TICKET FOR THE 9 JUNE 2024, AND NEED TO GET A REFUND BUT THE WHATSAPP IS ALWAYS NOT WORKING AT ALL AND THE TICKET IS DATE FOR THE 9 JUNE 2024.EAGLELINER PLEASE GET BACK TO ME URGENT ON 0734255584
0 replies
26 months ago
ACCOUNT PROBLEM WITH MTN INCOMPETENCE
VERY ANGER WITH MTN THAT NO ONE IN THE ACCOUNT DEPT CAN ALLOCATED THE PAYMENT THAT I MADE ON THE 26/01/2024 I KEEP GETTING SMS STATE I NEED TO MAKE A PAYMENT FROM THE 1 FEB 2024 UNTIL THE 13/02/2024 WITH AN AMOUNT OF R1328.58 THE REFERENCE NR 1-40056144804 AND 1-40158249646
0 replies
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5 Star
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1 Star
21 (95.45454545454545%)