AJ
Adriaan J
Active since May 2019
16
Reviews
0
Industries
Reviews
16 reviews7 months ago
I've had a great experience so far, affordable warranty cover for my vehicle and quick efficient customer care from Phumla
I've had a great experience so far, affordable warranty cover for my vehicle and quick efficient customer care from Phumla. Thank you.
53 replies
16 months ago
MTN TREATS CUSTOMERS UNFAIRLY!!
MTN suspends your accounts if you break payment agreements, which in fact you pay on time via their App which is called MY MTN they don't process the payment the same day. So on their records it reflects days later and they see that as a fault on your side of a client. Even if your a loyal client and you do pay your accounts they still treat you like your a d*g with no client care whatsoever.
0 replies
33 months ago
Extremely Disappointing Service
Absolutely horrible service. I have recently been experiencing slow internet speeds to the point of not being to even download messages. A technician came out offered a different Deco router all problems sorted, now all of a sudden we are back were we where. Vox has huge call volumes, they stopped their online chat platform and moved to Whatsapp that doesn't even work. I'm up in arms and considering moving my fibre somewhere else.
120 replies
34 months ago
Excellent Insurance Provider - Five Stars!
I recently had the pleasure of engaging with BrightRock Insurance, and I must say, their service and offerings exceeded my expectations in every way. I am thrilled to share my experience and give them a well-deserved five-star rating. First and foremost, the customer service provided by BrightRock was outstanding. From the moment I contacted them, their representatives were professional, attentive, and genuinely interested in understanding my insurance needs. They patiently listened to my questions and concerns, providing clear and comprehensive explanations to ensure I made informed decisions. BrightRock's unique approach to insurance is truly refreshing. They offer personalized cover that evolves with your life, allowing you to customize your policy to meet your specific circumstances. This level of flexibility and adaptability is unparalleled in the insurance industry and demonstrates BrightRock's commitment to putting their clients' needs first. The policy options provided by BrightRock are comprehensive and well-tailored to individual requirements. They took the time to assess my current situation, thoroughly explaining the available options and recommending the most suitable coverage for my needs. The entire process was transparent and straightforward, giving me peace of mind that I have the right insurance protection. What impressed me the most about BrightRock was their innovative needs-matched approach. This unique methodology ensures that my insurance policy aligns perfectly with my changing circumstances. As my life evolves, BrightRock's coverage adapts, making it a truly personalized and relevant solution. This level of flexibility and customization is invaluable, providing me with the confidence that my insurance will always suit my needs. In conclusion, BrightRock Insurance has completely changed my perception of insurance companies. Their customer service, innovative approach, comprehensive policies. I highly recommend BrightRock to anyone seeking a trustworthy and customer-centric insurance provider. They have earned my full trust and loyalty, and I wholeheartedly give them a well-deserved five-star rating!
60 replies
41 months ago
Disappointment in Tariomix
Tariomix PTY LTD was once a great investment until recently. I have about R6500 that needs to be paid out to me since March 2021, I'm still waiting. They don't have a email address you need to phone their hotline and according to them you can't phone the office about payouts.
0 replies
56 months ago
WORST SERVICE EVER - GET OUT OF SOUTH AFRICA!
I have never in my life experienced such bad service from a Courier Company BUT The Courier Guy. Friday 10 September 2021: I have PAID and requested pick-up at a location in Durbanville - Cape Town, at a specific time which was 4 pm as there would be no one there to give them the parcel until 4 pm so logically they need to pick up at 4 pm, their driver decided that he will go at 3 pm ignoring my specific request the FUNNY part is the driver decided to make up an excuse and inform whoever that the parcel has not been paid for and that they will pick up Monday. What utter NONSENSE, my parcel was paid for in full & the person that was holding my parcel informed me that he was not home OBVIOUSLY and that he had not spoken to anyone. So who on earth did that driver speak to, to have come up with that excuse? Due to their negligence, my parcel was only picked up on Monday 13 September 2021 and is still en route to Durban, with no updates whatsoever. I am being back chatted to by customer care, calling me unnecessary, which in this case The Courier Guy is now playing the victim. I DON'T CARE, I AM THE CLIENT. I HAVE PAID FOR A SERVICE, I WANT THAT DELIVERED.
0 replies
57 months ago
MTN has the WORST customer service.
MTN has either lost interest in servicing their clients at the level it used to service their clients or they have no idea on how to hire quality and friendly staff for their customer service department. My first complaint (Already Resolved however I thought everyone should see this as my Dad is now experiencing the same problem) - MTN has changed my debit date numerous times without my consent in my eyes I see that as a breach of contract, they have changed my payment methods from debit to EFT after I told them not to put my account on cash payment I don't have time to make payments take what I owe you and get on with it. They stopped my account tried to debit me numerous times on the WRONG day which cost me penalties of R110 per debit order rejected. After I asked them to change the date, they debited my end of the month and then the beginning of the next me pushing me into arrears on my account & causing my next month to be financially unstable. Second complaint MTN has a lack of service when it comes to its Facebook Page support. I have asked them for one thing they sent the wrong thing then I asked again and they said they would send it and I still have not received what I wanted. I can tell you now that I'm being ignored by MTN and as a customer probably not the only customer that spends thousands at MTN they should wake up and realize without their customers they wouldn't exist! I don' want to email them because you are answered by a robot, I don't want to phone them because you are answered by a robot at first. Overall I am deciding whether I should cancel my contract and not upgrade next month because the service is below poor.
0 replies
69 months ago
Bad service & Pathetic Answers!!
Dear Telkom, Your service is below pathetic no one can help me with the below and no one is giving me the guidance I as a existing clients wants. I saw your deal on the brochure & online for 60GB data night and 60GB day including a router & a Samsung 55inch UHD TV. No one can tell me if they can help me, the stores can't allow me to speak to someone because I'm there an hour before COB. I want to order this surely you can't use the pandemic as an excuse to deliver something! Deliver it to a store and I'll collect for goodness sake the call centre refers me to the store and the store refers me to the call Centre ,WHAT THE HELL? Please sort this out I would like this deal its a excellent deal!
0 replies
73 months ago
SHAW ACADEMY IS BULLS*TT
Absolutely PATHETIC. I accidentally pressed one of the buttons and boom R199 off of my account. I requested a refund all I got was some robotic reply with no human interaction. Then when I want to cancel my membership I have to damn well phone THEM to cancel it if you're all so into ONLINE why not let people cancel ONLINE wasted 4 minutes of my airtime and personal time, rubbing off you robotic questions like do you want to give up on your goal! You know what you guys will never see me nor one referral I will bad mouth you all the way to my death bed. I haven't given up on my goal I found a company better at getting me my goal, SOME PERSONAL S****S ARE REQUIRED YOU KNOW! Unkindest Regards Adriaan Jonker
210 replies
77 months ago
PRODUCT NOT RECEIVED AFTER A WEEK!!
I upgraded exactly a week ago, to the new Note 10 where the deal was for either Note 10 or Note 10 plus you get a R400 accessory voucher and a Samsung Glap gaming controller. Now I have been in contact with the sales person but it's like it's going no where how do you launch a contract and you don't launch its (Benefits/extras) I don't go sell 'n life cover and only give you half the cover or only launch it later. Whether it be Samsung or MTN I'd like my product BTW. I went to the Galleria Store In Amanzimtoti, I was assisted by Mason (Absolute great guy and I applaud him) but maybe this would help him get his client what he wants! Sort this out.
61 replies
Review Distribution
5 Star
5 (31.25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (6.25%)
1 Star
10 (62.5%)